UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
Yep still down I dont know what the deal is but it sure would be nice to play on my PlayStation before I just decide to take it back and get an xbox seeing they’re up and going apparently they know what there doing
I am happy to report that changing the MTU setting on my PS4, as previously suggested here and at other sites, seems to have done the trick. Well done to whomever came up with that work around! Now, hopefully those lizard squad a-holes will get caught and get the jail time they deserve for attacking PSN and victimizing its customers.
ITS NOT YOUR INTERNET… Psn is not up!
how come i had acces to psn yesterday but not anymore??????????
Still down as of Sunday 3:50 pm :p
keeps telling me “connection to server has been lost” Ive done everything to try and fix this but it isn’t working. This is a pretty big puss off and I’d really appreciate how to fix this, Sony. Please reply as a lot of others are wondering the same.
Still Down for me 12/28/2014 4:40pm est, I understand that being Hacked is not your fault and I hope those responsible get what’s coming to them, but the poor response to the issue however is on PlayStation. It really has me wondering about the long term, we have several consoles in the house, with 2 due to be updated to a new version. This PS4 is the test to see what the other 2 will be and so far this issue along with a few other minor in comparison issues are making me re visit my choice. Might be a ps4 for sale used in the near future. Announcing to the media that you are up are running, when not all your Customers are, is not good PR for those us us who are not.
I am still having a ton of issues I keep getting error CE-33987-0 I’VE done everything to log in with both my psn accounts and keep getting same error
Are we going to get compensated for the down time Microsoft already gave me a free month of gold for being down I called ps customer service and they told me no and hung up on me
I can log on to the blog but I still can’t log back on the PS4.
in fort collins co and still no psn 4 days from the attack. internet def works but ps3 and 4 are still saying no psn avalible. so i ask you sony, if psn is up why the hell do neither of my systems reflect that!?
I still without network connection
Worst customer service ever
My psn is still down tech support online is off FIX MY PLAYSTATION I’ve taken as a user reset modem reset my playstation and it tell me my server is online fix it I’m paying for this service I want results not some bull**** tech support answer and don’t tell me to call anyone cause they are closed on Sunday
Hey Catherine Jensen, you are a LIAR. yes some people can go online but some we cant. Right now I am not able to do anything with my PSN. Is absurd that you people can go public and say that you solve it when is not true. I’ll be here wayting an answer from you specifically. You know my username !
I am still down on PSN. It as been 3 days.
I am think about getting an Xbox one and selling my PS4
it is nice to see there is over 300 comments and only 2 replies from sony.
great help.
I was able to connect for a little by changing MTU settings. Now that has stopped working also . (south of pittsburgh)
STILL cannot connect to PSN!!!!!!!! AHHHHHH!!!!!!!!
12/28, 3:50pmCST, Chicago, IL.
“The connection to the server has been lost”
NW-31194-8
Sony new catch phrase. Our engineer are working on it.
Still nothing, this sucks…
Been trying to get a full online experience playing any of the games i have online i still get dropped after 10 minutes of gameplay have reset all my internet equipment and have just tried having my PS4 wired directly to the router. What issue is there with PSN still.
Please help i still Whitout psn im trying but it says no connection Whit the psn help me ps4
every one listen !!!! change your MTU settings to 1437 in custom network settings when setting up up an internet connect it works guys i live in Chicago
For those having trouble logging into ps4 but can on ps3, this is what u do..just did for my son..go into network settings and go into setup..pick WiFi..select custom..choose ur network and it’s password..for ip address select auto..for dctcp select do not specify..for dws select automatic..then manual enter in 1473..proxy do not use..u should be able to sign in..we did after this..good luck!
Still cant sign in here in the USA in Northern Pennsylvania….I been gaming with sony since ps1 and gaming way before that also…this is getting outta control….the hackers need to be prosecuted and honestly i would prolly use the psn plus memebers money and get a better security system in place….
Im losing my psplus helme engineer
Well, I was able to connect for about 10 minutes last night. I guess that was long enough for Sony to declare success.
Right now I am not even able to access most of Sonys PSN homepage, most of the pages load forever and then show an error message. And of course I am still not able to log in with my PS 4. Like someone said before, christmas holidays are amongst the rare occasions to really lean back and play games. And while the attack was not Sonys fault, not getting their stuff together and their network running for almost a week IS Sonys fault. Let alone their terrible “feed them with generic copy/paste patter” policy.
Interesting how things like the MTU fix (which does not work for me) are spreading via Twitter etc, but Sony remains silent. But hey, I can still pass some time by re-reading the pile of newsletters about the awesome christmas sale Sony keeps sending me.
Seems like everyone but me is able log back into psn. Everyone says its back online but mine says different
you see that what i mean they wont even reply to us now i see all they care is about money money money. some people pay 50 some even pay 10.00 for 12 months =120 playstation online service and ya still dont reply to us we even pay 529.00 when the ps4 came out that including taxes some pay less and ya got the balls not to even reply just telling us to be alert at twitter nanana twitter dont got nothing to do with this problem this is ya problem i hope ya fix it
The status is ‘Online’ but when I try to sign in, it saying network terminated still, is this because your going through each playstation to connect them, or is it just a case of keep trying to sign in?
How do I redeem my free ps4 game? The pick 1 of 4 games with console purchase..
Why is it I can connect to the PSN on my PSVITA, but am unable to connect via my PS4?
So sony is going to renew all the subscriptions we have via the Playstation network seeing that I’m paying $18 for 3 months of ps+ not 2 and on top of that I pay for a Final Fantasy subscription that can only be played on PS4…. so what’s the deal since PSN is working on ps3 I hope there will at least be something big in the psn wallets…. and it’s still not up >_<
They say they are working hard. Well I would say not hard enough. 3 Days and no PSN network is more than what on poster wrote as absurd. Its our right outrageous. Come on. I mean, they didn’t even send an email stating the problem.
We pay for this service and with PS4 we pay for it without a choice. No PSN no online game play.
At least with PS3 some games are still working. But with PS4 nothing.
I really irritates me that Sony is handling this like they are.
I don’t want to search up and down the web to find out there is an issue. I have had a Sony since the very first one. I am a loyal customer and I would think they would be more honorable in letting people know exactly when they go down and when they expect to be up again.
To state a they know that some users are experiencing sign in problems is the understatement of the century. Especially when the damn well know it is everyone.
Come on man!!!!! nothing to left to say and still use proper words.
Fix mtu settings!
I don’t care if this was Sonys fault or not, don’t tell me everything is back online when it is not. I still can not get my sons PS4 to connect to PSN since Christmas. The issue has not been resolved. I have been getting the same message for 4 days now. “The connection to the server has been lost” this is complete B.S.!!!!!!!!
Hi @Catherine Jensen, I saw that the PSN server is now online but I still can’t seem to log in. I’ve restarted my router, my ps4, I’ve even restored it. I need help. Any suggestions? Thanks :)
i m still having problems signing in to my psn it keeps going off and on
My network is still EFFING down. I’m at my wits end with you guys. Everyone of my friends have access. But your network still won’t let me log in. You guys better fix this **** fast. I knew I should have stay with my xbox.
Is the psn network still down coz can’t seem to get o my ps4
Playing on ps4 online right now after not being able to sign in..fixing mtu settings is working for a lot of people
Fix now..my friends are back online but I’m not (Michigan)
Still unable to connect in my neck of the woods. Four days and counting. Becoming increasingly frustrated.
Ok Sony. This is beyond a joke! I’m sick of looking at the Destiny tile, for the last 4 days, on my new PS4 Home page! I hope this ridiculous delay is so Sony can work out which free games we are going to be offered in the way of an apology!! If anyone is interested, I’m from the UK, so PSN is still down here.
Every PSN memebrs should receive a free game.
This is ridiculous i still cant sign in. Im gonna ask gamestop if they have any xbones for sale bye PlayStation
3rd Full day PSN still down… any ETA on services for Upstate NY?
I still cant get on my psn
I can’t believe this update?
How can you write it is fixed when it clearly is NOT?
I understand it have been some hard days, but don’t write something that is not true.
That just really makes me mad.
So you are not working on it anymore?
In that case, i would like to cancel my PS plus and have my money back.