PlayStation Network Update

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PlayStation Network Update

UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.

Thanks again for your support and patience. We’ll provide any further updates here.

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The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.

From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.

If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.

Thanks again for your patience.

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3,197 Comments

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  • Rebooted , safe mode, changed wifi mtu STILL NO PSN. I couldn’t access my XMas playlist via Music Unlimited on Christmas and now I’m just noticing I can’t even access YouTube w/out being logged in . It’s bad enough my digital games didn’t carry over to my ps4 but now with this outage ny ps4 is pretty much a glorified roku box #PLEASE #FIXTHIS

  • I have recently bought a PS4 and most of my friends have their PSN back on but mine isnt just wondering when it will be?

  • I got a brand new ps4 at Christmas that I can’t use properly because it won’t connect to psn. ?

  • Hi is the network back up yet as I can’t sign in or do anything with my ps4 and getting frustrated now

  • When do you think I’ll be able to collect the free games that came with my system? That functionality still seems to be down?

  • the status: lie. The network is still offline as it was all the time since the hack, I think no1 can connect to store. I tried everything and I still cant connect to ps store. Sad

  • Dec 29th an d i still cant log on with my console.

  • One other thing to add, you say that the network is back up and running so does that mean you have stopped ‘fixing it’ and that the thousands of people who still can’t connect will either have to wait until you get hacked again and hope their ps4 fixes when you ‘fix’ the network again or never get access to the network? This is unacceptable, paying for a network that has gone down almost a week now

  • and… I still love ps4, but hurry up please!

  • I change MTU and PSN its alive!!!!!!! THANKS TO SuperSaiyan_Goku

  • I’m still having trouble signing in on my ps4

  • Mine still dont work and hasn’t yet you guys really need to get your shir together

  • A few days, i have had no psn access since christmas, going on 4 days and counting up here in scotland. This is beyond a few technical problems, dont u think. :(

  • I changed my MTU to 1475, and it seemed to work better them 1473, but the important thing was to turn the PS4 off, then turn it back on, then sign into PSN

  • My ps4 still won’t let me online I’m getting annoyed now ??

  • Come on playstation get your **** together! You have a loyal fan base an for this crap to happen? I could understand when online gaming was free but now that some users with the ps4 have to pay to play online for a service we couldn’t even use especially on Christmas. You guys better offer something to your customers like how you did when you guys got hacked for a month an not a ****** game from a list of bootlegged games.

  • As of 12:15 on the 29th in the UK I’m still unable to use psn. What am I paying monthly for? Get this fixed because Ive ran out of patience and Xbox is very cheap now lol I don’t want to resort to that, I just want to play games that I pay for

  • Guys i cant play online… I cant enter ps store, and if i have an internet connection the game( FIFA 14) cant allow me to play… i have a ps4 console…., please help me…

  • Preposterous that you can even mark the PSN as online when so many are still having issue. Despicable that you are not communicating ( just like in 2011). Foolish that you believe this will not hinder your console ( that has been selling so well) in the future. The MTU setting of 1473 WILL get you online and playing again. I have done it for the past 2 days. But, why should we have to change anything? Surely, if I can play for six hours last night with that setting…..then things could have been restored on your end by now. Obviously if thousands are online and playing right now, the network is not crippled. Sadly, a player’s tip got me back online rather than the customer service department that seems to ignore everyone or throw out cookie cutter responses. I thought Sony made the “grown-ups” console…..so why hide under the bed like a little kid? Guys , if you tried the other day and it didn’t work….try again. Go to custom setting on network set up…. leave everything the way it is other than MTU setting. Change MTU to 1473. You will be able to sign in and play.

  • It’s 29 December and I still can’t play any PS4 games.

    Destiny and Warframe just hang at the loading screen while they try connecting to the servers.

    AND YOU SAID THE PROBLEM WAS FIXED.

  • Is it normal that i STILL can`t log in? Rebooting isn`t helping it all, i still get no connection to the servers… anyone else out there?

  • well thats a lie my friends are online playing it

  • I can’t login in playstation network,if it doesn’t work today,then I’m gonna buy a xbox one.It’s been up to four days,I can’t be patient anymore.

  • STILL DOWN WITH NO CONTACT TO RECTIFY!!!! 13,000 CREDIT/DEBIT CARD DETAILS RELEASED THIS MORNING!!! SONY YOUR A JOKE!!!!

  • PSN for PS4 is still out in Wisconsin. Any hope for a fix before New Year’s?

  • just tried to send this to Playstation

    Why?
    Firstly i ring help line Sunday to be told phone line closed till Monday after 10:30 so just to make sure ring again Monday before 10:30 same message so wait 5 seconds after 10:30 i ring and now the phone line is dead no working at all

    Why?
    Is the psn still not working Sony announced the network is up and running LIES i can log on my computer and my friends are online but countless others and i can’t, with absolutely no assistance from Sony Playstation whatsoever.
    I have been with Playstation for 15 years now, ever since i could afford to buy one and i have never felt so let down by a company that i have shown so much support and loyalty for.
    I WOULD LIKE SOME HELP GETTING ONLINE AGAIN PLEASE, i have no faith this e-mail will be answered and no faith in the CUSTOMER service of the company but the barrel you have me and MILLIONS others over is really starting to disgust me

    AND GET ERROR MESSAGE
    x Oops it looks like our systems are having some trouble at the moment.please try again later or contact Playstation support on 0203 538 2665

    UNBELIEVABLE !!!!!!!!!

  • Most ridiculous customer services I’ve ever come across can’t get in touch with anyone tried all available online information and tips non of which work. For such an established company you have one of the worst services ive ever come across would be good to know when your customer services are going to work and actually help with the issues.

  • I have a PS4 and still not able to log in PSN. Is a brand new console

  • Vita Offline. Sony, please…..

  • Hi I was just wondering when my psn will be working again as this is starting to seem like a joke it has been off for the last 3/4 days.

  • SONY, this is not the first case when you are attacked by hackers, it is necessary to strengthen your defense against hacking hackers !
    Our confidence in you is deteriorating, you do not give your users need assistance.

  • It is dec 29 i still can get online

  • 1) go into settings,
    2) go into network,
    3) go into view connection status and note down your IP Address, Subnet Mask, Default Gateway and Primary DNS numbers,
    4) go back and go into Set up Internet Connection,
    5) choose between wi-fi or lan cable,
    6) choose custom for internet connection,
    7) choose your network,
    8) choose manual and then add your values for all the things listed in point 2)
    9) press next
    10) MTU settings- choose manual
    11) Change MTU setting from 1500 to 1475
    12) Proxy Server should be set to Do Not Use
    13) Turn PS4 off, then turn back on
    Now try logging into PSN

  • It is Dec 29 and I still can not get online

  • My PS3 has been working all weekend, and PS4 has been working since Sunday Afternoon. Didn’t even have to change any settings on PS3

  • Finally got to log in but now won’t let me play

  • This is rediculous, now 4 days not able to play online. Shame on you Sony!!
    Ruined my hollydays, will never recommend Sony again….

  • I am still having trouble login to the PSN network. Anybody else still having issues?

  • I should hope that now my PSN has been unavailable for a good few days now, you plan on reimbursing us on some of the money we have clearly wasted to get this absurd and ridiculous connection. Or shall I say lack off! The amount of money I have paid, let alone the millions sold during the Christmas period who are unable to access the full capacity of what the PS4 supposedly offers! This is getting ridiculous now! How many more days? What are YOU going to do to ensure this doesn’t happy again? What are YOU going to do to ensure your loyal customers who pay over the odds for these services stay and continue to use such a **** service?

  • Stop with the MTU setting…is not working for the most of us

  • I cannot log in at all please sort this it’s getting annoying I have reset everything and started again but still no luck !!!

  • Still can’t get sony to answer the phone bulls**t

  • I’m in Holland and still not able to log in…

  • Still can’t get on… Says “the connection to the server has been terminated (NW-31194-8).” You have to understand that I have tyres being waiting and everyone elks I know can get on but me… Do we even get compensated? I’m starting to get annoyed I got on for about an hour last night and that was it… FIX IT!!!!!!!!

  • This is a complete joke now right?
    Still not working here (UK) are you telling me you do not have the brains and the cash to sort this crap out?
    You are a joke Sony and this is why I only have the one product you make a ps4 and will never buy anything else you make.
    ??????????????????????????????????????????????

  • my PSN still does not work .

  • I am to think about take it back and get a xbox

  • Still cant get online. What i CAN do is exchange my ps4 in the store for an xbox because they already fixed it and it seems like they dont get attacked by hackers as frequently.
    All i can say is that im really disappointed and my son was looking forward to this since last christmas when you guys where sold out of consoles and now this happens.
    It used to be like this: you bought a console, plugged it in your television and in 10 sec you where gaming. This is bullsh…..

  • Calling off work. Day made

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