PlayStation Network Update

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PlayStation Network Update

UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.

Thanks again for your support and patience. We’ll provide any further updates here.

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The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.

From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.

If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.

Thanks again for your patience.

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3,197 Comments

2 Author Replies

  • If you still can’t get on try this little trick, settings>network>set up internet connection>custom> use all the normal setting except for the MTU setting, change that from 1500 to 1473, then save settings and reboot, hopefully you can log in then

  • ****ing hurry up sony

  • Is back online??
    Today is the 29th, here in Spain I still cannot log into my PSS account, nor the Store, nor playing online. WTF is going on????????? Are you guys only going to focus on the US market? What about us in Europe? Get your **** together, my patience is running out, incompetent morons!

  • 29/12/14 Still cannot get online on ps4. I have tried checking psn status (currently Online) and restarting my router (currently at latest firmware version. I have signed out in the attempt to freshly sign back in but keep getting error code NW-31194-8, which tells me to check psn status and run internet connection test. After trying to test the internet connection test, it fails to complete the test as i cannot sign into psn. Username/password is correct as I am signed into this website.

    If anyone else has resolved the same or similar issue, please could you help or direct me somewhere useful.

    Thanks, Jack

  • hey its normal that i cant still login on psn ???

  • i still cant get on to the network and community why is this

  • Wow, tons of negativity. Sure it sucks, I received a ps4 for Christmas that I’ve been itching to use over my time off. But heaven forbid I actually have to spend time with my family because the PSN is down. Maybe if people went outside for a walk instead, there would be less obesity in Murcia.

  • I have spent so much money on this system, accessories and games and im not happy, i booked time off work to play my new games i received for christmas. i coudn’t play any of them.

    i’ve had no response from sony. not even “we are working on this problem”

    i will be putting in an official complaint and i expect compensation!

  • i still cant log in to the psn network and when i ask for help all i get is its back on line but i guess you not got to iceland yet as its still down after 5 days now

  • are we going to be compensated for this as we have payed and cant use it mine is still not working 4 days later

  • I’m still not able to sign in to my PSN on my ps4 this is taking the piss

  • @catherine Jensen I got an email saying if I forwarded it to all my friends on psn I get $50 is that real? Also how do I fwd with ps4?

  • Why do I have to log in to play a game I own , I own the freeking game I paid for it why do I need to log in , I’m pissed , day 6 thanks Sony

  • Not been able to log onto psn now since Boxing Day, absolute joke!!! Just tried again and still getting the same “connection terminated” pop up!!!! Has anyone got any ideas???

  • This is taking the p*#s now

  • I’ll never buy a downloaded game again

  • Still cannot log in to psn with my new ps4. Keep getting error message NW-31194-8. What can I do?

  • Im still not back on………………

  • Informative post!! Spread as needed to keep people informed!!

    The PSN was not hacked. It was DDOS’d.

    The difference, in laymans terms, between these two is:

    DDOS – A farmer lets his sheep out on the highway. There is a traffic jam.

    Hack – Someone breaks into your car. Your wallet is stolen.

    So you have no need to worry about your credit card details or personal information, as it could not have been accessed from a simple DDOS.

    SECOND

    The majority of your games are still playable!

    Go to settings > Network and disable “Connect to the Internet”.

    You can now play most games offline! Notable expections include FFXIV.

    Network features such as party chat and messaging are unavailable.

    THIRD

    A method that has worked for some is changing the MTU.

    To do do, go to Settings> Network and manually set your network settings.

    You can change the MTU from 1500, to 1450, 1473, or anything else.

    Please note, this method does not work for everyone.

  • Going on 5 days without psn now!? As I try to sign in it comes up with….. The connection to the server is terminated! Any help please??

  • Mine still not working

  • Hey my psn on the ps4 is still not working for me does anyone no what’s going on with mine shows (nw-31194-8)I live in Canada don’t know if that matters or not …my friends r back online that live around me…..thanks

  • My ps4 still won’t let me log into psn, it’s always either connection to the server has been lost or cannot connect to the server. It’s really starting to piss me off, I’ve been trying since psn has been back up.

  • When I use automatic MTU — NW-31194, i connect to the internet, but cant login to psn
    When I use MTU 1470, 1473, 1450 etc. — NW-31156-9
    WHEN SONY FIX PSN!!!on PS4!!!
    Why I spend my Christmas time for this ****!
    WHEN I CAN PLAY MY GAME OFFLINE!!!

  • Still can’t log in to the psn 5 days now so pissed off with PlayStation how long am I going to be waiting

  • I still can’t sign in to psn although it says the system is back online? Taking the piss now really as I am back to work tomorrow and still haven’t been able to play on any new games!

  • its amazing this is sony saying nework is running my ps4 wont let me sign in due to network errer but i can use my mobile and laptop no problem then sony live chat isnt working eather can anyone help me please

  • I still can’t log in to the psn. Is their still peopel out their who cna’t log in as well

  • PSN support team is the worst i have seen in ages I get that you were havked but for you to still be having trouble in keeping your net work up is ridiculous we are in the fourth day now and you still have not figured out the problem I am a sony product supported but sony needs to get a support team that knows what they are doing If lizard as children under the age of 18 hacking you you might want to start hiring some of them.

  • Mine is still not working. When I try and sign into the PSN it keeps saying the server is terminated.

  • nw-31194-8 this is my error code and iv looked it up done everything it says to do as well uk england

  • I’m From Trinidad yo .. Experiencing the same issues ps3online and ps4 off ……real thirsty for some online play ..please do hurry up

  • I love you guys and ive been a fan since the ps one but seriously even if you guys were only in it for the money Microsoft has you guys beat when it comes to network support and lots of fans have given up PlayStation because of stuff like this. I wish that you guys would employ people who knew what they were doing and cut the people who are dragging your company down because PlayStation is built for games while xbox is not even a gaming console just a over priced cable box with amazon fire and some semi decent games.Understand that when you guys mess up, you lose alot of money along with the companies that make the actual games who decide to screw everyone over by rushing games for due dates lossing even more money. the play station 4 is great i love it but alot of what i can do since i only have one game is limited since you guys still have to fix these errors. tthe Xbox one is just an over priced 15 pound ipod that connects your tv. You guys made far better console its your time to prove it Sony, do it your fans, do it for the millions of dollars we will spend if you ,make us happy at-least do it because its the right thing to do. please read this.

  • I still can’t log in to the psn. Did you guys fix it for every consol or just a few.

  • Still not able to connect to the Network, and your password changing page is also “experienceing errors.” This is unacceptable after 4 days.

  • I still cant get on the network.
    Can anyone help???

  • As someone suggested below you guys should be more open with what is happening and the status, like a country map or City showing the status. And also I’m pretty angry that I pay for a service and during the holiday for 3 days you guys don’t say anything or repeat the same lame message.

  • Здравствуйте ! Пишу от лица Русскоязычных пользователей PS 4.
    На Русском сайте PS 4 нет не одного модератора, они не отвечают на вопросы и не как не оповещают нас, прошу обратить на это внимание.
    Русские пользователи не оповещены о случившимся и в полном недоумении.
    У многих еще не работает PSN.
    SONY будет компенсировать не рабочее время PSN ?
    _____________________________________________________________________________________________________________
    Hello ! Writing on behalf of Russian-speaking users of PS 4.
    The Russian site PS 4 there is no single moderator, they don’t answer their questions and not notify us, please pay attention to this.
    Russian users are not notified about the incident and in complete bewilderment.
    With many still not working PSN.
    SONY will compensate for the non-working hours PSN ?

  • So im paying for something I can’t even access? It’s been down for four days and you still haven’t fully fixed your network, which I say again, we now have to pay for… Thousands of people would have got a PS4 for Christmas yet you go down that day and take your time fixing it. You say the network is back so why do I and many other people still get the same bloody message ‘the connection has been terminated’ every time I log in. And how are you going about fixing this? Each PS4 one by one? Because every one who I know who owns a PS4 can connect to the network and still I cant…

  • i was at the point of throwing my ps4 out the window last night my friends are online just not me and i have done everything the nw-31194-8 told me to do even rang sky now this is taken the michel just abit

  • I’m thinking of going back to playing games on the comp.
    You say psn is fixed but seeing all the post it is not.
    You help me change my mind thank PlayStation.
    Here I come computer!!!!

  • I still cant log in on my ps4, im from oldham in the uk, please
    can u fix this?

  • IM NOT ABLE TO SIGN IN YET, ANY SUGGESTIONS?

  • @ Birdy8t4 im from leeds uk but just in newark at min and still have no axcess but can sighn in on mobe and laptop

  • IM NOT ABLE TO SIGN IN YET, SO NOW WHAT

  • Sony please fix my psn can’t log in. Kildare Ireland

  • A lot of people are in the same boat it won’t let me sign into anything on my ps4, I have reset the router, and all the other bits that they have said to do and still nothing

  • WHY HAS MY COMMENT BEEN DELETED THIS IS OUTRAGEOUS!!

    SONY YOUR CUSTOMER SERVICE IS TERRIBLE.

    IM MOVING OVER TO MICROSOFT. I WANT MY PS4 RUNNING OTHERWISE ITS GOING BACK TO GAME.

  • I still can’t log.. Error NW-31194-8. I’m from France and the playstation network is definitely not back yet.
    I can’t believe i paid for this.
    Please at least take us inform of any upgrade.
    Thanks.

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