UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
I keep getting error 80710D36, and when I access the welcome back offer on playstation store, it only appears the playstation plus offer, and not the games!
Please try to fix it ASAP.
@FInGeR_0: Sony answered this and gave instructions on the very first page of the comments.
its still not possible to get my free psp games with media go -_-
Weird thing happened to me. I downloaded Wipeout HD + Fury, installed Fury and the full game unlock, but the game is not anywhere to be found. The info shows up in my Game Data Utility, but it is not in the folder where PSN games and demos always download to. Does anyone have the solution for this?
what happens if you happened to select the wrong game? guess your just stuck with it. I wanted Stardust but it had a slight freeze when pressing the stick and now it looks like I wanted LBP but I already have that game. Any way of undoing a selection if it hasn’t dl yet?
SONY you have a million bugs right now the store only gave me 1 of the psp games now i cant get the other O_O this has also happened to my brother even check my account only 1 of the 2 psp games we’re meant to get. + everytime i try to get the free stuff in home i freeze over and over again because a message saying i have a new item then it just freezes me no matter how many times i reload its the same thing also u said we only have limited time to download eveything how is that fair when everyone is non stop errors what are you going to do about this if anything because I NO IM NOT THE ONLY ONE WITH THESE PROBLEMS!!!!!!!???????
I only recived 1 game for Ps3 and two for my PSP, they said there be four games total. i’m greatfull, but everyone else is getting four….see my point.
WOO!
yea this is tight. 4 free games! I love it. HEY GUYS I MADE THE MISTAKE OF pushing download before I picked any content or should I say A game, and was not able to download my game at first.the boxes were empty and were not letting pick my game any more. So Exited the store which took me back to the xmb i went left once to the Play Station Network ball. Went up to account management, from there i went to Transaction Managment and then finally to service list where i found my purchases in SCEA promotion. I clicked on each one and it told me to click and pick my content (game). Make sure each one of these says remaining:0. Once you have DOUBLE CHECKED all that. press o once then go to. Then go down to Download list where your actually down load it. If you have not all ready. Hope Tis helps at least one person. if it does let me know.
I love all the people asking the questions that are answered on the first page.
I kept getting an error too,just kept trying to get in and have my games DLing. When I got the error,I just hit circle and tried a few more times until things were good. There are 77 million users,the traffic is going to be heavy for a while. You will get your games. Read through the answers on the first couple pages and bare with it a bit. Hope this helps someone.
Selected Free PS3 Game 1, selected WipeOut HD Bundle, it said I must go back and select the Free PS3 Game purcahse first. Went to that, got an error twice upon selecting it, third time it said “There is no content” or something like that. Backed out, thinking maybe I need to go back into it, backed out twice by accident, now the “Free PS3 Game 1” menu is gone, and there is no way to pick the game I want. I will try to get my Game 2 and see if the same thing happens, hopefully not… I hope this will be fixed so I can pick out my games.
2238 read 2236
I got all four of my free games. Thank You Sony!
this will solve your problem
That is how i found i found my lost games.#2236
if you own both ps3 and psp and have lost your charger cord for the moment can u download the psp games on to your ps3 along with the ps3 games from the same welcome back
thanx sony i have all my games :)
When I go to PSN in the welcome program with my PSP GO to get the two free games I get the message “no content found”. Is there a problem with the psp’s welcome program?
Ok it sounds like other people are having the same problem I am… maybe. So I got my games just fine, they are in my download list ready to download at any time but when Wipeout HD finished downloading i couldn’t access the actual game. I went into my game data utility and noticed that the game did download and that the data was on my PS3.
So I followed the steps to go through the account manager and when i get to the first free game option i cant really do anything. It says remaining:0 so I’m assuming it’s because the transaction went through when i redeemed my game on the store. So i guess i could try deleting the data and re-download it. Well I guess I could let it download as I sleep and check it later to see if it works. Maybe this will solve some people’s problems? If not it might be a bug that will be fixed later. I’m getting inFamous 2 on Tuesday anyway so I can wait.
It’s already pointless digging through the comments, however the answer to my question has obviously not been added to the original post, so here goes:
I’m using a PSP only, there’s no PS+ 30-day trial on Welcome Back menu. Neither is for my friend on PS3 (however, he’s in a different region). Of course, I can see how Sony could decide that PS+ is only needed for PS3 users, however there’s a flaw to that logic, what with all the “exclusive PSP themes” and PS1 classics, available to both platforms.
I clicked Game 2 Then Get now Then it says error occured and when i came back its gone :( I got to download only 3 games
Is PSN Store still INACCESSIBLE? Since I am getting plenty of ERROR MESSAGES. Am I alone in this matter? So, is it best estimation to guess that everything should be up and running in full functioning manner by tomorrow (Sunday), right before E3 Expo 2011 begins, right?
im having serious problems here! i downloaded the first game with no problem. when i went back and tried the second there was a constant error msg popping up so i decided to try my luck with playstation plus (also no prob). so i left it 9 hours just to let the traffic die down but not its not even letting me select a game let alone download it? i click welcome back and after that, i can not enter anything?
i have also tried the account management way, and this doesnt help either? have i used my second game as playstation plus? i thought it was another part to the deal? can anyone help!?
to 2153 your a FANBOY I proudly own both systems. and as far as live goes. you get what you pay for LIVE has never shut down ever. Especially for two or more weeks due to being HACKED thats why you Pay for the SERVICE. If you have a problem you can actually call and speak to some one one the phone and solve your problem. I Have no complaints at all. they are even getting rid of all you cheaters tampering with your consouls. Now that is service I HATE CHEATERS. YOU RUIN GAMING.
y cant we just choose our own games?
dear playstation,
i cant seem to get my 2nd free game the first thing i did was go to the store the tried to download them but didnt have the memory so i deleted ome things and had enough but when i went back it wasnt there so i seen this post and did that and managed to get infamous but when i went to download the second one i didnt have enough memory so i deleted some stuff again and knew i had enough but when i went back it said i couldn’t get it please help playstation :S
your sincerly a valued customer and lover of all things playstation
Hey guys,
Noob question BUT how long do I have to claim the free games? It says that they are available through july 3rd, so is it just today that I can claim them? I’m currently away from my ps3 and don’t wanna miss out on inFamous or Wipeout.. If you could let me know that would be great! Cheers!
guys psn store & home error
Actually scratch that, just found out that I misread the date… It’s actually JUNE we are in at the moment not JULY, epic fail… Sorry :P As a side note, is Wipeout any good?
i have received a message from psn? saying to forward “that” message to 25 people in my friends list & that it must be sent to show that i am using that account & that my account will be credited with $50 if i do this, is this a genuine message from the psn??
If you’re getting errors just keep trying. I had to go back and forth 20-30 times before I got to download.
never mind
Thank You Sony. :)
damn its takin forever to download i started at 930pm on the 3rd went to sleep to wait for downloads i knew it would b awhile but its 422 am on the 4th an infamous my 1st download that started at 930 last night is only 70% done!!! 7 hours of downloadin an only 70 % on 1 game damn ppl get off the games i want my infamous
I cant log in to playstation store via psp. It says “error has occured” . When I get to log in , no sign of the welcome back package on the store . Why this is happening??
Attention Admin/Moderator
There is an odd bug with the Welcome back package that seems to effect users that have previously downloaded the infamous trial from playstation plus. I downloaded the trial previously but did not play it and deleted it from my system; however, it shows up in my download list as the full version of the game.
When I try to obtain infamous through the welcome back package it doesn’t show up because your system seems to think that I already have the game.
A remedied the situation by playing the full trial and infamous showed up in the welcome back package download section.
I’m not sure if there are any other solutions to this problem, but this is definitely a bug, and effects some of your ps+ users.
“The company will be offering customers a “Welcome Back” package of services and premium content to all registered PlayStation Network* and Qriocity account services. * Only available for those countries with access to PlayStation®Store.” https://blog.playstation.com/2011/05/30/full-psn-services-including-playstation-store-return-this-week/
That’s what they said May 30th, now they said:
“Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.”
So, you won’t keep your promise Sony. If from the beginning you would have said, only for registerd user before the outage, there won’t be any problem, atleast not from me.
Fool me once, shame on you; fool me twice, shame on me.
Hi
I had a problem in which I first downloaded 1 game and left the store, after that I couldn’t get the other one anymore. But if you check out your account management then go to transactions, go to list of services and you should find there a button which leads you back to where you can download your second game.
Ps. thanks for the free games Sony!!!
Does anyone know how to get the free psp games?ive got my psp linked to my ps3 but there doesnt appear to be any mention of the free games.im downloading infamous,ratchet n clank,resident evil degeneration n house of the dead 2 but nothing about the psp.Any ideas?
IF YOU TRIED TO GET YOUR WELCOME BACK PACK AN GOT ERRORS AND FREE GAME IS NO LONGER IN WELCOME BACK LIST, DO THIS TO SELECT AND GET THEM
go into account management>>transaction management>>>services list<<GOT TO GAME 1 AND CLICK SELECT CONTENT,CHOSE GAME ,THEN GO BACK TO SCEA PROMO AGAIN, AND CLICK GAME 2 ,AND SELECT CONTENT AGAIN .IF YOU GET ERRORS WHEN ERTAIN PAGES ARE TRYINGH TO LOAD JUST BACK UP AND TRY GOING BACK IN UNTILL IT WORKS. HOPE THIS HELPS
hi i kept getting error yesterday while i was on ps store i got ps pluse.
steps to get free games:
1. u have to download the game pack then pick 1 game
2. then u go back and download game pack 2 then pick ur 2nd game
what i did was :
i download the 2 game pack without choosing my 2 free games and now they r not on my ps store.
if any one knows how to get them back pls pls send me a msg on dis account …
playstation user : souni
Thanks.
IF YOU TRIED TO GET YOUR WELCOME BACK PACK AN GOT ERRORS AND FREE GAME IS NO LONGER IN WELCOME BACK LIST, DO THIS TO SELECT AND GET THEM
go into account management>>transaction management>>>services list THEN PICK SCEA Promo FROM LIST >GOT TO GAME 1 AND CLICK SELECT CONTENT,CHOSE GAME ,THEN GO BACK TO SCEA PROMO AGAIN, AND CLICK GAME 2 ,AND SELECT CONTENT AGAIN .IF YOU GET ERRORS WHEN ERTAIN PAGES ARE TRYINGH TO LOAD JUST BACK UP AND TRY GOING BACK IN UNTILL IT WORKS. HOPE THIS HELPS
I’m just happy its back. Everything is downloaded. Game day tomorrow!!! Thank you Sony (even though I waited an hour + today and got nowhere with you guys)…. 2.5 – 3 star total.
0 star for network down, 4 star for this welcome back package… and 0 customer service email / phone.
IF YOU TRIED TO GET YOUR WELCOME BACK PACK AN GOT ERRORS AND FREE GAME IS NO LONGER IN WELCOME BACK LIST, DO THIS TO SELECT AND GET THEM
go into account management>>transaction management>>>services list<<GOT TO GAME 1 AND CLICK SELECT CONTENT,CHOSE GAME ,THEN GO BACK TO SCEA PROMO AGAIN, AND CLICK GAME 2 ,AND SELECT CONTENT AGAIN .
IF YOU GET ERRORS WHEN CERTAIN PAGES ARE TRYING TO LOAD JUST BACK UP AND TRY GOING BACK IN UNTILL IT WORKS. HOPE THIS HELPS
IF YOU TRIED TO GET YOUR WELCOME BACK PACK AN GOT ERRORS AND FREE GAME IS NO LONGER IN WELCOME BACK LIST, DO THIS TO SELECT AND GET THEM
go into account management>>transaction management>>>services list THEN PICK SCEA Promo FROM LIST >GOT TO GAME 1 AND CLICK SELECT CONTENT,CHOSE GAME ,THEN GO BACK TO SCEA PROMO AGAIN, AND CLICK GAME 2 ,AND SELECT CONTENT AGAIN .
IF YOU GET ERRORS WHEN CERTAIN PAGES ARE TRYING TO LOAD JUST BACK UP AND TRY GOING BACK IN UNTILL IT WORKS. HOPE THIS HELPS
IF YOU TRIED TO GET YOUR WELCOME BACK PACK AN GOT ERRORS AND FREE GAME IS NO LONGER IN WELCOME BACK LIST, DO THIS TO SELECT AND GET THEM
go into account management>>transaction management>>>services list THEN PICK SCEA Promo FROM LIST >GOT TO GAME 1 AND CLICK SELECT CONTENT,CHOSE GAME ,THEN GO BACK TO SCEA PROMO AGAIN, AND CLICK GAME 2 ,AND SELECT CONTENT AGAIN .
IF YOU GET ERRORS WHEN CERTAIN PAGES ARE TRYING TO LOAD JUST BACK UP AND TRY GOING BACK IN UNTILL IT WORKS. HOPE THIS HELPS
100% WORKS
@BUTTKNICKERS
No matter how many times you post that people will still be confused.
LOL
still error .
ERRORS ARE FROM HIGH VOLUME,KEEP TRYING IT WORKS