UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@948 I saw that and rolled my eyes. Unless they plan on adding more no thank you.
Lolololol Sony crashed their own store..
Me and my father each have ps3s and we both try to download from the store and it keeps saying that an error occurs and it doesnt show our games downloading…..but it walso doesnt give them back to us in the welcome back section…what should we do. and will u fix this?
@950 Think about this. Millions of people get on the store and decide to start downloading at once. It’s going to create the biggest amount of lag you have ever seen.
i keep getting an error when i try to lauch the ps store. this is bs..
@953 No we did trying to do so much.
STILL RECEIVING ERROR CODE: 87010D36…. Go into the PS STore, hear a beep, screen comes up says Error 87010D36, press Circle, exit, retry again AND AGAIN..same thing. X’d out, clicked on the PS Store VIDEO link, then i got in, downloaded inFAMOUS….went back in to get 2nd game.. Super Stardust HD..really don’t want it, but took it of course.
I already have LBP, I admit I was stupid & got suckered in and BOUGHT, DEAD NATION, because as a PS Rewards BETA Tester, that was 1 of the “tasks” you needed to complete to increase your REWARDS Level rating. I didn’t think the Rewards Beta WAS GOING TO CANCELLED! Happy Sony did of course after they said they realized they needed to work on it more to make it better.
@Bigbaddoom31 what errors are you getting? I’m assuming your using mediago, I’ll fire it up and see if I can find a work around if you are still having issues
80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36
I have asked this before on other related topic posts, and no response so far. So here goes again. — WHAT ABOUT THOSE OF US THAT HAVE THOSE LISTED GAMES? — I’m also a Plus member. So I’m being left out in the cold on this package. I know many others in this same position.
It would have been nice to have a larger list to choose from, so this might not have happened. Or even better yet store credit to added to account, So this would not even have happened at all.
Now it’s telling me that I already download Game 1 and remaining zero! SONY PLEASE GIVE ME THE GAME!!!
Me and my father each have ps3s and we both try to download from the store and it keeps saying that an error occurs and it doesnt show our games downloading…..but it walso doesnt give them back to us in the welcome back section…what should we do. and will u fix this?
SEE POST 454 ON PAGE 10
“PSN Is Currently Undergoing Maintenance.”
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
DO THAT IF YOUR FREE GAMES HAVE DISAPPEARED.
Media Go will continue to have issues until the maintenance is done. Which sucks. I’m so irritated with Sony.
i keep getting the following error message:
An error has occurred.
(80710D36)
Please fix this
so is the two free games for ps3 and psp only free today?
yeah, people need to just wait until later today. the congestion is terrible.
@959 I tried to get the free games and when you use media go it says to download the free games first and then you can select. Well I don’t even see the free games option on my computer. When I try to go into account management it goes no where. So when I try to log into the store from Sony I get the gray screen of death.
@968 until July 3rd.
If you have gone to Account Management/Transaction Management/Services/SCEA Promo in the XMB and picked your 2 games and they aren’t downloading they will show up in Account Management/Transaction Services/Download List. You can download them from there. Hope this helps some of you. It may take a while the server is jammed up.
@961 those are the games they are offering. If you already have them then unfortunately they probably(never know for sure) wont give anymore games. If they did that it could open the floodgates for others demanding other games. As for you being a plus member already, look on the bright side you got 2 free months added.
@973 only for those who aren’t using media go.
I went onto the PS Store on my PSP to download my two free games. I selected ‘Free PSP Game 1’, however, error messages prevented me from selecting/downloading a game. Now only ‘Free PSP Game 2’ shows up on the ‘Welcome Back’ page. Under ‘Downloads’ there is nothing about a free PSP game. How can I choose my first free game? Thanks!
despite the tons of errors, and the stupid game picking algorythm, I managed to get only one game. Still happy about it but one more wouldnt have hurt. Hopefuly we wont have to get through this ever again.
This is sad. Poor Sony can’t even get the apology right LOL!
OK SO I WAS ABOUT TO DOWNLOAD GAME 1 AND IT SAID “THIS CONTENT CAN’T BE VIEW RIGHT NOW” AND NOW MY GAME 1 DISAPPEAR AND I COULDN’T EVEN DOWNLOADED NOW THERES ONLY GAME 2!! PLEASE HELP ME!! :(
^^^^^^^^^^^^^^^^^^
If you have gone to Account Management/Transaction Management/Services/SCEA Promo in the XMB and picked your 2 games and they aren’t downloading they will show up in Account Management/Transaction Services/Download List. You can download them from there. Hope this helps some of you. It may take a while the server is jammed up.
If my roommate wasn’t on his computer I would try to use my psp but what he is doing causes the wifi to slow down.
Listen, I get your welcoming us back with FREE games. But I agree with all those who said the games weren’t, “worth it” as they are ALL OLD games. Or games that we rented & tried BEFORE and either loved, or dind’t like. MOST people have LBP, and then the Collectors Edition. and as a PS + member, I got the others for FREE. I would, and i’m sure others would have preffered getting a CREDIT, then WE pick what WE WANT.
I also just saw the 3 movies your giving for FREE this weekend? 3 movies that are shown on TV what seems as every week. Be it on TNT, TBS, Spike, FX, AMC etc every week already.
I saw someone saw before it must have cost you a lot w/ the Welcome Back offer. I tend to disagree 100%.
It barely costs them anything because your not parting w/ a PHYSICAL GAME. No printing costs, no cd/blu ray disc pressing at the manufacturers AND, NO SHIPPING & TAXES.
i cant get anything from homes nothing but errors….
> bigbaddoom31 on June 3rd, 2011 at 12:59 pm said:
>>@930 I emailed them about the issue. Plus with maintance you can’t get into account management which sucks big time. If I hear from them soon I will let you know. I can’t call them sadly.
What really sucks is that I got #2 purchased, and then MediaGo crapped out now I can’t get Mod Nation after LBP PSP. Now I don’t have #2 on my download list or in the store, which means I may have just lost my #2 freebie on PSP.
I swear MediaGo ROYALLY SUCKS, why the (bleep) can’t Sony copy Microsoft and have a web-based store so stuff like this wouldn’t take forever and be clunky to get?!
I just tried to get my first free game but kept getting errors so i pressed circle and my free game 1 is gone and i wasnt able to activate it nor select a game…can this be corrected because it doesnt show up in download history and i now only have a free game 2 that i dont want to have the same issues with
@981 the problem is they have someone saying yes and no or this is it if they don’t like it, it’s set in stone
yeah id like to report a problem. after i got my 1st game i went to get the 2nd and then an error messege popped up and the option for my 2nd free game went away. so will you guys be able to give me the 2nd game or am i S.O.L?
its only lettin me download one game wtf???
wen tht happins u need to go to games and find it
@983 I would love to know the same thing. What I find really weird is when I lived in one state media go didn’t work that well. When I moved to the state I’m in now it is alot faster. Go figure.
I was able to get my first game no problem. My problem is that I want inFamous for my second choice but because I downloaded the free trial but never bought it, it shows inFamous as already being purchased and will not let me select it for my free game. Anyway I can work around this?
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
If you have gone to Account Management/Transaction Management/Services/SCEA Promo in the XMB and picked your 2 games and they aren’t downloading they will show up in Account Management/Transaction Services/Download List. You can download them from there. Hope this helps some of you. It may take a while the server is jammed up.
Sony should of gave $50 to all PS3 users online wallets instead of this because majority of PS3 have already owned/played these titles. I spent 2hrs trying to download Dead Nation and Superstar Dust HD this Welcome Program is a disaster and I’m not the only one not impressed with this :( Sony you might want to take this advice next time.
People, PLEASE, just READ the WHOLE POST before posting a reply and the replies to the people in the first page before asking about the fact you had just one game. There is a solution to it.
And for the errors and all, you guys have to understand that this is NOT the traffic of your GRANDMA’S SITE, there is A TON of people trying to get big games (in term of file size) at the same time.
Just relax, you have ONE COMPLETE MONTH to go take your game and the first 2 days may not be the best time to try to do it, even less the first 2-3 hours.
YYYAAYYY!! I can get games on both my PS3 and PSP =D
I recieved a message that i believe was from sony saying that if you have black ops you will get escalation free. I have black ops and i was wondering if this was true. Is it?
Finally got it! Thank you Sony!
I dont have the scea promotions…..
I was very excited by the propect for 4 free games, but alas, as I followed the instructions to try to download my PS3 games, I kept getting error messages when I tried to download games. I now am missing the first 2 icons for downloading the PS3 games and it will not load a list of the games. Can I just pick the games from the list that I want int the regular list of games, or am I SOL because the store had errors? Any help would be appreciated.
Thanks,
The_Twich
fff
Bigbaddoom31 lol you might have to boot your roommate off so you can use your psp. Seems a oversight on sonys part that you cant get welcome back using mediago
Houston we have a problem. I got to download my first game for PS3. Now when I try to go to download the second game, all there is PSP game 1 and game 2, no PS3 game 2. Will I ever be able to download the second game?