UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@993 ok part of the issue is people have waited how long to get this stuff? Or want to other things but they have issues? People are going to vent, it happens. Telling people to relax is not going to help the matter.
NO ITS NOT ON MY DOWNLOAD LIST BECAUSE I DIDN’T EVEN GET THE CHANCE TO DOWNLOADED!!! IT JUST DISAPPEAR AFTER IT SAID “THIS CONTENT CAN’T BE VIEW RIGHT NOW” GOD!!!
What game should I download, Super Stardust or Wipeout?
@993 you have a point but i cannot be patient, welcome back package is here, i cant wait.
If you have downloaded your game from the store and it disappears, see POST 459! DO IT! Keep CLICKING!
If you cannot access the store, GO TO THE STORE ICON, WAIT FOR THE LITTLE OPTIONS ON THE SCREEN TO THE RIGHT OF THE STORE ICON TO LOAD (or wait 5-10 secs) if you get in good, if not KEEP TRYING! SAME METHOD!
READ PEOPLE, READ:
IF YOUR FREE GAMES HAVE DISAPPEARED DO THIS:
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
I love all these Sony Fans that are complaining that they already have these games, or that their consoles are broke –
You NEVER have to pay for PSN – so it being down didn’t cost you anything! If you are paying for something on PSN, you’re getting your time back, PLUS what you paid for, so what’s the big flipping deal?
The games they’re giving away are popular titles, so it stands to reason that most customers probably have one or more of these titles, but these selections were not made by Sony – they were made by the sponsors who contribute and depend on Sony’s console for their survial (the distributors of the games). You got something for nothing, all for dealing with 40+ days of a network outage that was made as a business decision to PROTECT YOUR INFORMATION! SO STOP [DELETED]!!!!!!
GO BLUE!
i got my games and plus and the cool daymtic theame
Oh, last thing, for the guys that complains because you have all these games already, it happens, it’s not Sony’s fault, the service is free and they could have give us nothing. They can’t give 50 games for free, it’s doesn’t have any sense from a business standpoint, think about it, most people here asking for 30$ in their PSN wallet instead just don’t understand at all what i’ts mean to give this to some millions of people??? You are probably a kid if you’re seriously asking for this or someone who never worked of his life so far…sorry but that’s the truth…
Like someone one else here said, if Sony would have give games that almost no one have you’ll have said, hey, these games are crap! lol
If you are having issues downloading Mr. Morgan said exactly what to do on the first page. Read his replies and you will find the answers.
HAHAHAHA LOOK AT THE MOVIES GHOSTBUSTERS, BAD BOYS AND FINAL FANTASY LMFAO WHAT A JOKE
It’s keep coming an error has occurred! 80023103!!
one thing that people will learn from this ordeal is that PEOPLE.DO.NOT.READ. seriously, it couldn’t be more obvious that a lot of the people posting on here are flat out children. ONCE AGAIN…IF YOUR FREE GAMES HAVE DISAPPEARED DO THIS!!!!!!!!!:
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
I’m getting an error code whenever i try to get into the store…… 80710D36
@1000 going to try now
EVERYONE JUST WAIT UNTIL LATER. THE SERVER LOAD IS RIDICULOUS.
Don’t try downloading anything. I tried to grab Wipeout, I got an error and my free download option disappeared.
I was trying to download my 2 free ps3 games and It said that an error occured. Now it’s not letting me do the ps3 downloads. Only psp.
I noticed there is a lot of people with the same problem that I had (but not willing to read all the comments);
Why not put and update in this Post showing people how to access their games via “Account Management>Transactions>SCEA Promotion”, in case of what may already be called “Welcome back error” hehehehehe
thanks sony for the free games!!!! only one i already had is infamous.I am downloading little big planet for ps3 and psp now cant wait!
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If you have gone to Account Management/Transaction Management/Services/SCEA Promo in the XMB and picked your 2 games and they aren’t downloading they will show up in Account Management/Transaction Services/Download List. You can download them from there. Hope this helps some of you. It may take a while the server is jammed up.
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What game should I download, Super Stardust or Wipeout? I cant decide between the two. Input would be appreciated.
I pressed get now in the welcome back psp game 1 it did not give me a game
@1017 READ!!!!!!!!!!!! REEEEEEEEEEAAAAAAAAAAAADDDDDDDDDDDDDDDD! R.E.A.D!!!!!!!! R…………E……..A………D……….!!!!!!!!!!! R!!!!!!!!!!!!E!!!!!!!!!!!!A!!!!!!!!!D!!!!!!!!!!!!!:
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
BET NOONE HAS SEEN GHOSTBUSTERS YET THANKS SOOOO MUCH FOR REACHING INTO THE 80S FOR THAT ONE
WHO U GONNA CALL…..
WTH, when I try to get on the PlayStation store it says an error has occurred (807100360)
I really REALLY love a few things about this…
1. Earlier on page one, a moderator said that the Escalation map pack would come out today, but JD20_20 said it was coming out on the 10th on his twitter…. You can’t even get other people’s timelines right Sony, c’mon man!
2. I like how the PS Plus is just an advertisement meant on trying to get more people to subscribe to the service. The 30 day thing is more like a trial than a freebie.
3. I like how the store is down.
4. I like how all of these Sony fanboys are praising Sony, even though Sony falling on it’s face….
Sony, you are really making yourself look bad right now… Didn’t expect a ton of people to access the store right when it opened?
everytime i’ve tried to get the games an error message pops out… anyone else with the same problem? what should i do?
yes thx so so much
[IMG]http://i241.photobucket.com/albums/ff255/sighrus99/monkey-1.jpg[/IMG]
If you have gone to Account Management/Transaction Management/Services/SCEA Promo in the XMB and picked your 2 games and they aren’t downloading they will show up in Account Management/Transaction Services/Download List. You can download them from there. Hope this helps some of you. It may take a while the server is jammed up.
OK, SONY EXPLAIN ME THIS, I CHOOSE THE FIRST GAME, THEN IT SAYS “YOU NEED TO ACTIVATE THE WELCOME BACK THING” I WENT BACK ACTIVATED THEN CAME BACK TO CHOOSE THE FIRST GAME
had similar problem as post 905 only on the first free download though i stopped after that i’m having nothing but problems with the PS store
If you have gone to Account Management/Transaction Management/Services/SCEA Promo in the XMB and picked your 2 games and they aren’t downloading they will show up in Account Management/Transaction Services/Download List. You can download them from there. Hope this helps some of you. It may take a while the server is jammed up.
wtf it wont give me the option to download the ps3 games
Amen, Klokateer…. It says both of my downloads have been claimed, when in reality i got error codes, no games… customer support is down, so i have no way of obtaining these lost downloads. So fix it Sony… We waited almost a full month JUST to play games on these systems that we payed you hella money for… everyone who waited for your services had to make the choice to not trade out for your competitors apparently more solid product and this package was huge incentive… damn near another month later you crawl out wit this.. and it sucks… fix it.
AND I ONLY HAVE THE SECOND ONE………… ?!?!?!??! WTF ?!?!?!?
wow the server is tripping out bad
nothing but error when I downloaded dead nation and I cant redownload it
Um, I clicked on game 1 and did all the steps, but it didn’t work, so I backed out to start over, and now I can’t download my game 1. I got game 2 but, I feel cheated out of game 1. What do I do? PS I was getting my ps3 games.
@1035
JESUS CHRIST!!!!!!REEEEEEEEEEEEEEEEEEEEAAAAAAAAAAAAAAAAAAAAAAAAADDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD!!!!!!!!!!!!!!!!!!!!!!!!!!!->>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^REEEEEEEEEEEEEEEEEAAAAAAAAAAAAADDDDDD!!!!!!!!!!!!!!!!!^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
i keep getting errors when i try to download my free games and also game one disappeared and I ddint even downlaod it yet!!
Hey got my stuff haven’t played it since i have company over but if you guys keep getting error codes just relaunch it until it works or just go back to the main screen that may work as well. Worked for me thatnks Sony i look forward to enjoying Little Big Planet and Infamous.
@1040 I give up, this will be my LAST TIME posting this:
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
people the store is very shakey it does work i just used it for 2 games you have to keep trying until you get through
an error occured during the install operation for infamous (80029780)
OK, SONY EXPLAIN ME THIS, I CHOOSE THE FIRST GAME, THEN IT SAYS “YOU NEED TO ACTIVATE THE WELCOME BACK THING” I WENT BACK ACTIVATED THEN CAME BACK TO CHOOSE THE FIRST GAME AND I ONLY HAVE THE SECOND ONE………… ?!?!?!??! WTF ?!?!?!? FIX THIS I HAVENT WAIT A MONTH TO HAVE THIS ERROR. Seriously after a month you still have problems ?! Seriously Sony…..
dont be cheap how about we all go out and buy these games!
I went to the welcome back program and went to select the free Ps3 game 1, but it keeps saying there was an error. Whats going on.
haha jk i love free