Gran Turismo 7: An update from Polyphony Digital

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Gran Turismo 7: An update from Polyphony Digital

Details on player experience improvements, upcoming patches.

Dear Gran Turismo Community,

Thank you for your continued support and feedback on Gran Turismo 7, your voices have not gone unheard. I would like to apologize for the frustration and confusion caused last week with our patch updates which resulted in, not only a server outage but also adjustments to the in-game economy which were made without a clear explanation to our community.

We know that this is not the Gran Turismo experience you expect and we will be making a goodwill gesture in the form of a non-paid credit pack of 1 million Cr. available to those players who may have been affected*. You will see this hit your accounts shortly. Make sure you log into the game before April 25 to claim the credits.

The patch update previously deployed was intended to rectify an issue with inconsistent reward payouts within a part of the World Circuit Events.  But, to re-establish the intended equilibrium and provide more accurate rewards based on time investment and completion, it was necessary to recalculate the rewards system as a whole.

To improve the player experience, we will be rolling out a considerable patch in the beginning of April.  The number of events will be increased, and we will reestablish the reward system with greater balance throughout the game to benefit all players.

Updates which will come into effect beginning of April:

  • Increase rewards in the events in the latter half of the World Circuits by approximately 100% on average.
  • Addition of high rewards for clearing the Circuit Experience in all Gold/All Bronze results.
  • Increase of rewards in Online Races.
  • Include a total of eight new one-hour Endurance Race events to Missions. These will also have higher reward settings.
  • Increase the upper limit of non-paid credits in player wallets from 20M Cr. to 100M Cr.
  • Increase the quantity of Used and Legend cars on offer at any given time.

Beyond this there will be a few additional patches deployed between now and the end of April which will add new cars and course layouts and make some other fixes.

Finally, we also want to take the opportunity to lay out some of the near-term updates we are working on. We can’t confirm an exact date or specifics yet, but will give advance notice via www.gran-turismo.com.

  • Increase the payout value of limited time rewards as we develop as a live service.
  • Further World Circuit event additions.
  • Addition of Endurance Races to Missions including 24-hour races.
  • Addition of Online Time Trials and awarding of rewards according to the player’s difference with the top ranked time.
  • Make it so cars can be sold.

We want to thank you for your continued patience and valuable feedback as we grow and evolve GT7 to make it as enjoyable and rewarding for as many players as possible.  We always want to keep communication lines open with our community so that we can work together to build the best racing experience possible.

*Limit 1 per person. Must own a digital or physical copy of GT7 for PS4 or PS5 prior to the publication of this post  (Friday, 25 March at 1:00am PST)  and log into Gran Turismo 7 between Friday, March 25 at 5:00pm JST/8:00am GMT/ 1:00am PDT and Monday, April 25 at 5:00pm JST/8:00am GMT/ 1:00am PDT to receive the free credit pack.

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404 Comments

  • Hi Kazunori.

    Thank you for taking the time to communicate with your player base.

    Though in reality, you are still sidestepping the core issues your player base has with the game.

    1. The game will continue to be a massive microtransaction grind. It is fundamentally designed like that. And of course, during the review period (before the game launched), the microtransactions were switched off. There was no disclosure from your studio or the publisher, Sony, of the microtransactions nature of the game. And while you cover this with statements that suggest that you are attempting to create an in-game economy that is similar to real-world prices, this is just as scum as the scum tactics we have seen from EA or WB. Also, nobody asked for an in-game economy that is as expensive as real life. In case you have forgotten, we play games to do things in games we can’t do in real life. Nobody asked for this ****.

    2. The online DRM nature of the game fundamentally means players have paid the full price for renting the game. Game servers will be eventually switched off. You know this. Sony knows this. Everybody knows this. There will be a time I cant play the game anymore, even though I “own” the game. There is practically no reason why the game cannot have a single-player offline component. This practice of online DRM deserves as much pushback as microtransactions and NFT’s have had. Becuase they all fall under the same umbrella of **** none consumer-friendly, greedy corporate scum tactics that reinforce how companies are no longer keen on having a customer pay for a product once.

    I am genuinely saddened by the direction you and Sony have taken for this game. Gran Tourismo is the game that started my love for the PlayStation brand back on the PS1. All good things come to an end and I do know that you really don’t care about a single player’s voice as the only thing that matters is your income statement. If the game was still a passion project as it once were, this would not even be a topic.

    Luckily, there are other studious that still make games as passion projects.

  • It doesn’t matter how much premium currency you give someone as an apology; the very existence of premium currency deserves an apology. We are way past the point of live service models benefiting, in any way, the consumer. If you want your game to be a micro transaction fueled live service, make it free to play. If you’re charging $70 for a game, everything should be unlockable with normal progression. The very existence of in-game currency that can be purchased with real money inevitably results in an unbalanced economy. Because that’s entirely the point.

  • Good God… This reads like an Ubisoft “apology.”

    How far we have fallen.

  • There is no satisfying people. If you make it too easy to get all the cars people complain “80 hours in and I have all the cars. There’s nothing left for me to do. Where’s the content?” and if you make it more difficult you get people complaining that they make it impossible to get all the cars.

    Obviously there are genuine concerns and the addition of paid currency makes all balance changes suspect but frankly I think *most* of the people complaining aren’t even playing the game in the first place. Because of Horizon and Elden Ring I have only spent about 10 hours in the game and yet I have 40+ cars in my garage – there’s no lack of car acquisition. Sure it might take a lot of work to get the most expensive, high end cars but isn’t that the point? They are supposed to be special and difficult to get.

  • I want to be able to play the game i paid for OFFLINE.
    Theres no justification for this “online only” fascism.
    Have been playing this game for 25yrs and im really pissed at this “game as a service” ****.
    Btw thanks Septomor.

  • The last GT game I played was GT4. Sport wasn’t my cup of tea. I’m not interested in multiplayer.

    I was really looking forward to GT7. I almost pre-ordered it, but I had a terrible gut-feeling that convinced me not to. So, I waited.

    My gut-feeling was proven correct. Even after the rave reviews before your bait-and-switch on the reviewers, I held steadfast. The feeling didn’t go away.

    Requiring a perpetual online connection for single player was teetering on diffusing my desire to play this game, the grind-heavy, anti-player, microtransaction infested model you’ve adopted officially killed the series for me.

    I’ve felt PlayStation was always pro-player. We’re your customers. You understood this. Microtransactions and loot boxes are inherently a giant middle finger to your players.

    Please learn from the missteps of EA. If you’re going to have microtransactions, don’t charge $70 for the game. At that point, it should be free-to-play.

    I know my lost sale is a drop in your bucket and you don’t care, but I hope you reevaluate how you treat your players. We deserve more respect than to be treated like a coin purse.

  • When I tune transmission settings it doesn’t save. Is this being fixed?? It complete ruins the gaming experience

  • Would be nice to remove the always online requirement for single player

    • GT 7 unfortunately it’s a mobile game designed with a console budget with
      micro-transactions in mind first and foremost.

    • On top of this…they’re planning 10 more of these Gaas garbage always online ab0minations. Buyer beware.

  • Good to see things are going to be tweaked, but one of the biggest issues I have is this being a “live service.” We don’t want GT to be a live service (or any game really)!!! When the servers go down either now or in the future for good, the game will be useless. I still go back and play the old ones on PS1 and PS2 and I will want to do the same with this one generations from now. Even right now, there’s no reason why the servers need to be up to play a single player game. I don’t care about the excuse of people modding their save files when that happens on modded consoles anyway, which can’t even go online in the first place!

  • I guess you instantly picked up on the massive difference in play hours the past week and that is why you need action now. I know for one I went from playing the game 3 hrs averagely a day to 20 mins.

    At least there is a great benefit to the online requirement…………. but for you, not us……. so you can see when we stop playing the game because of your terrible decisions.

    You need to completely overhaul the Used Garage and STOP putting cars in it that we can ALREADY buy in Brand Central since the day the game launched. Why would I buy the Viper ’06 for 130,000 when its 150,000 New and ANY other car before 2000 should have been in its place??? And stop keeping a single car in the Used garage for 10 days at a time already.

  • This is still not ok. They are not listening unless the online drm gets removed, otherwise all they did was see how far they could push with patch 1.07. Now they are walking those terrible changes back acting like heroes. gtfo sony!

  • Thank you thank you thank you thank you.

  • That is not what I expected, I don’t care if I must play a lot in order to get the car I want because the game is really fun and I enjoy doing it. BUT I can’t pay for a game that’s unplayable when the servers are offline, that’s definitely not the classic experience the loyal fans deserve neither the franchise.

    For all of you saying that GTS was like that, I don’t care, that was a clearly online oriented game, that’s way it made sense.

  • What about the “Always Online” ****? Stop this nonsense.

  • This is a welcome change and I’m glad you are listening to fan feedback. A word of caution to both PD and SIE, charging full RRP for game that has been created on the basis of F2P model (economy to push MTX) was never going to sit well with most people. Especially when pushing a live update out on release date with the inclusion of MTX that were never included in the review code. Hiding their eventual inclusion from publications to avoid negative reviews is not a practice I would expect from a Sony Studio. You’ve lost a lot of my trust with your lack of transparency which will be difficult to regain, but this is a good start.

  • Gran Turismo 7 es un juego único y hermoso al cual no creo que tenga competencia de otros juegos en cuestión de realismo y gráficos
    Le doy un 10 al juego y sin duda no me arrepiento de mi compra, pero solo hay una cosa que no me gustó para nada y es el internet obligatorio hasta para jugar offline requiere internet, me bloquea todo el juego si no tengo internet y creo que por eso la gente está bajando en eso y si cambiarán ese tremendo error el juego subiría otra vez en su puntuación

    Esta es mi respuesta sobre el juego sin duda son uno de los mejores pero cambien ese error y muchas gracias y buen día

  • Was hoping to see the patch notes say that youre removing the nonsense always-online DRM.
    First GT game I didnt buy and wont buy. Hopefully your sales suffer from this garbage business practice

  • As a new Gran Turismo player (always loved watching friends play and now playing for the first time), it’s rather mind-blowing to see how things have gotten out of hand so quickly with this game. I am glad to see that the Polyphony Digital team is seeing the disappointment and addressing these issues. If we could start earning reasonable money per hour in these circuit events, the game would definitely feel better.

    I am sure this game, with continued updates Including content and quality of life improvements, will end up being the very best in the series when it’s all said and done. Things have been a bit shaky so far but I remain optimistic that good things are to come here (maybe that’s because I’m a new player here). Definitely enjoying the gameplay and realism though.

  • Dear Mr. Yamauchi,

    Thank you very much for allowing an echo to your prestation.

    Nonetheless, I think it was a lack of respect towards yours and the work of your team to create a **** on the internet for the issues encountered. The generation of today I shall allow myself to say. I simply didn’t play that day except for some music rallyes and hoped not to encounter bigger problems. “Wait and see” is key some times impatient younglings.
    I’m 38 and play Gran Turismo since the first issue. I’ve played all of them up to now and yes, when you see your dream car cost a few millions, that can be discouraging at first, but that was also all the joy and glory of Gran Turismo since the beginning. I remember the hours I spent with the Jaguar XJ220 on GT2, 3 and 4 and the Toyota GT-One and the oh so glorious Mazda 787B because I loved the cars and to race them. To collect money was a tactic. It is always, but it was the rewarding byproduct of racing it’s own guts out on Deep Forest, Trial Mountain, Le Mans etc etc. I never understood those guys torturing themselves over driving 30 times the exact same race only to gain as much money as quickly as possible instead of enjoying the ride!?

    I thank you also on behalf of the misbehaving to make us enthusiasts life a little easier, but I do hope it hasn’t become to easy only because some kids don’t want to put in the effort!

    Kind regards.

  • Finally, it’s nice to know that Kaz does listen, but I’m still not rushing out to buy Gran Turismo 7 until version 2 arrives with a fully completed game, just like GT Sport best to avoid for now.

    What is missing from the apology is an actual explanation of what was originally planned for Gran Turismo 7, did Polyphony and/or Sony expect you to purchase the cars with real credits, or somehow grind away for days just to earn one car to make it feel special and something real to own within the game. I still don’t understand what the game is about from reviews – complete 39 menu books in 15-20 hours and then what ? share photos of cars, create car livery’s or have a go online if you’re good enough.

    This is a game with over 400 cars and 90 plus tracks, how difficult is it to create a game with offline content, looking back you had FR,MR,FF races, Country v Country , Manufacturer races, so at a minimum 150 races/events. Also what happen to races being Events consisting of at least 3 individual races – championships (that’s motorsport and being going for the last 100 years)

    I hope going forward there will be more communications about what is planned to fix the credit’s and actual offline/online content, other games seem to have seasons and can at least outline what is likely to be updated over the next few months – all we need to know is how frequent are the updates and what’s likely to be expected, as per GT Sport x number of cars per month/Events and maybe a track.

    For now I’m still waiting to get a PS5 and as mentioned will wait at least for version 2 before seeing if this matches up to GT4

  • So I can’t get it because I’m at work? 😡

  • I’m not gonna touch on the microtransaction debacle since it has been widely covered.

    What really irritates me is the necessity to play the career within the annoying café, those races that are mostly pointless and the texts that also are worthless.

    I want to race, not get involved in storylines and texts – whoever wants the career, fine, go for it, but I shouldn’t be obliged to go through it.

    Another thing: I want to buy the F40…but the car is nowhere to be found! It is not at the Ferrari store, nor the used or classic cars…so I’ll have to wait for the car to be available whenever Kas wants, having the right amount of credits also…which I also don’t know how much it costs…

    The game is great under the hood- physics and most of the graphics, but these are very annoying…

  • Not enough. The basic concept of the game has been broken by greed. You have done the usual MT fail and based gameplay decisions on MT purchases, not actual fun or any actual gameplay. You should do a ‘Cyberpunk’ and allow everyone who wants a refund to get one outside of your egregious return policies.

  • Glad you are listening to the GT7 community, Polyphony. We appreciate your continued hard work, and support of your game. Please do something about the worthless roulette system. It really is a joke, and seemingly pointless. The rewards should be increased based on the number of stars from the ticket, yet we still get a measly 5k credits from 4/5 star tickets on a regular basis? Chances of winning a car are also next to nil. Thanks in advance for looking into this!

  • Please raise the online racing payout enormously, only being paid decently to do the same repeated single player races in mind-numbing!

    GT4 had the best balanced economy. Ever since the 20mil cars it’s been frustrating. In GT3, 4 and 5, I used to get all the cars over the course of a year, I gave up on GT sport, yet played it just as much as all the prior games. GT7 is even worse now. The point of a driving game is get to drive cars you’re never be able to own in real life, not I’ll never be able to own these cars in the video game?

  • Wow. They’ve essentially nerfed the game mega hard. I guess that’s what people wanted and that’s what they got. PD’s latest balance patches angered a lot of people. It wasn’t understood by players. It sounded like an insult rather than an explanation. I understood it perfectly fine. The numbers were not in line & the end outcome of what the devs wanted was not in line. PD knew that future content patches would introduce more credits to the game’s economy.

    The way it was communicated to players was not very good. Devs know what they’re talking about as they’re behind the scenes with all the information available to them. They know the bigger picture, they know how & why they’ve designed the game. Players don’t. All players know is whether they can play their game or not. Kaz was trying to communicate game design principles to people who did not understand them. So now, to alleviate the outrage from what I see as entitled ‘gamers’, they have to massively nerf the game to make it easier for people to earn the in-game rewards. Now the players are going to reap the consequences of their own actions. How are they going to find enjoyment of the game when the game hands everything to them? They will later come onto the comments section to say the game is too easy. Then say it sucks. So you see you cannot allow the gamers to run your game.

  • Nothing about removing the “Always Online” for single/solo races? Congratulations! Another franchise ruined by greed. Does bode well for your next Live service/ Gaas Tra$# in your pipelines.
    Sony is dead set on predatory micro-transactions.

  • Sony should be ashamed for ruining a high pedigree, world-class beloved franchise into Gaas trash.
    Gran turismo used to be the Gold Standard and now…it’s a $70 Mobile Gatcha game with high production value on consoles!
    Not a good look when locking the single player component to “Always Online” and rigging the payouts to steer players towards predatory micro-transactions.

    Greed and stupidity ruining another great franchise. Add insult to injury, they insult their fan base intelligence.

  • Always online is nonsense. 2 different save files can resolve the problem, one in your servers and one in our consoles. Many people lose connection and according to your logic they should stop playing.

  • Heyy there!! I’m not asking for a lot but, please..please N°1) The drift physics in GT7 is not good its actually awful in certain ways…even with the angle kit…if they can fix tht (the car physic) N°2) I get mad everytimes about the 3 star roulette always stop on 5000cr…thank u in advance.

  • Thank you for your continued support….I spent 120 bux on this game I’m not going to just throw it away, I’m not happy about it though. I think people should get a refund if they want or get in game credits for the amount of time being down. I brought a product in full and did not get a full game. Also going down on Friday nights??? Why not Monday night?? For a game that is pretty much just gt6 with good marketing as usual it seems like maybe it wasn’t ready

  • Really enjoying the game as my first Gran Turismo. And I appreciate all the updates and fixes. But I would like to say that it would be nice if I could play the game without a internet connection. I also had an issue with patch 1.08 that caused me to have to delete and redownload the game, so hopefully we will not have that happen again.

  • Well now we know why GT 7 was priced at $70 Dollars…you can always use it as a coaster once you loose internet connection Thanks for the Always Online even for single/solo racing mandatory requirement. Thanks you! For the Players! Riiiight?

  • Even after the last update (1.09) the game is still broken.
    As I can’t create liveries due to error CE-222033, I was just enjoying the daily races, but since this last update, the screen freezes at the end of the race and I don’t get credits or DR so I’ve given up on that too.
    So very disappointed with this game but at least I got a million virtual credits I suppose.

  • If you are going to manipulate the cost of this game through “re-balancing the economy” and the always online requirement, then I’m very glad I didn’t pay the £70 admission fee, because that’s all it was. Shame on you, and shame on your shallow justifications.

    • The an online connection requirement for SINGLE PLAYER games are NOT ACCEPTABLE. I wish could get a refund for this game. I do not want to support developer who makes games like this.

  • When will you fix online???? I want to change my lobby settings after I open it.. make the options like GT sport… and for the sake of god please allow me to save my Lobbies

  • I would never had purchased the game if I had known that single player was ‘online only’. I will have to pay close attention to any further games from this developer because they have shown that they aren’t trust worthy. Remove this DRM.

    The payout scale was an obvious tactic to force people into microtransactions. You made this game pay to win. Reverse the payouts to the previous scale. Only pushing micro transactions after the majority of reviews have come in is very dishonorable.

    There are plenty of other good driving simulators out there and you have done a lot of damage to your reputation as a trust worthy developer. I will not purchase anything more from this company if this is the direction you plan on going.

  • @Cj_2Real_ – offline mode it’s just offline mode.

    That’s not about the poor or rich people. It’s about turn your console, hit the start game and…play. Simple like that!

  • To Mr. Yamauchi/Polyphony Digital team, make the cars on ours garage tradable too.

    This is a real world, right?

  • Awesome, thanks for listening to the fans

  • Though not a Weeks worth of work, please look into making the game playable offline. There are ways you guys can accomplish this, I know its a pain but do something to allow players to have control of their purchase without your servers. Not a personal issue but you guys can also make a commitment to offer a patch before removing the servers in the future, pick your poison.

    • It’s not a pain at all. But then you’d spend less money! This isn’t the fault of Sony or Polyphony. This is the fault of every video game player who pre-orders $60-$70 games sight-unseen for unfinished games, then spends more money in microtransactions while it’s being “patched”. This is gamers fault. We should NEVER have let this **** fly in the first place.

  • Not touching the game until y’all remove the online requirement for single player and cut the whole tying car prices to their “real world” prices **** in order to encourage microtransactions, which imo shouldn’t have been in this game to begin with.

  • Wait is this seriously live-service/online only ?? I was planning on buying GT7 but not if this is the case..

    • Absolutely DO NOT buy this game. It’s all about entering your credit card– not entering races.

    • The online connection requirement for SINGLE PLAYER games are NOT ACCEPTABLE. I wish could get a refund for this game. I do not want to support developer who makes games like this.

  • GT7 needs newer cars. Hopefully future updates will include cars such as:

    2021 Aston Martin DBS
    2021 Aston Martin Vantage
    2022 McLaren 765LT
    2021 McLaren 720S
    2021 Lamborghini Aventador SVJ
    2022 Porsche 911 GT3
    2021 Ferrari Roma
    2020 BMW M8 Competition
    2021 Porsche 911 turbo S
    2022 Tesla Model S Plaid
    2022 Tesla Model X Plaid
    2022 Corvette C8
    2022 Corvette ZO6
    2022 Lotus Emira
    2021 Bugatti Chiron

  • In addition to online time trials, also bring back online drift trials with leaderboards for each specific car and for every course. This was great in GT5 PROLOGUE.

  • I am getting so effing tired of getting the lowest possible rewards for the roulette wheel…just now I was 100% 3 out of 3 getting the worst one.. I have tracked out of the last 12 attempts. 10 were the least possible.. other 2 were tuner parts..I am now at 8 straight at getting the lowest item possible…RNG my butt! I have noted I ran perfect race with out getting the bonus you used to get…did today’s patch kill that too? 1 Mil credits was nice…but I am paying for it with the roulette wheel garbage 🗑…can you even whin a car? Not out of the 15 attempts I have tried…ready to quit this game now.

    • He said he wanted to mimic real world conditions of ownership for these cars and yet I cannot find a single store that would sell you performance car parts under a “roulette” system.

  • ****

    Estou com estes bug na update 1.09

    Preciso de ajuda 😩,👆👆👆👆

  • Great news!!!
    Is there gonna be an update or will it be an option to have driver changed to AI for endurance race?

  • Great news!!!
    Is there gonna be an update or will it be an option to have driver change to AI for endurance race?

  • HELP ME 😩
    in the progress of Gran Turismo 7 in chapter 5 of the menu, order 3 cars in the Japanese (FF) mode to be purchased. See that I won in the first three lanes (1st) where 2 cars were acquired in the first two lanes, only in the third lane but when I got first (1st) to win the third car the BUG happened…
    and the game is stuck there. does not advance in the cafe to the 6th chapter 😞😞😞. HELP ME>>>>
    Follow the link below the video 👇
    ****

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