
A message from PlayStation’s Global Consumer Experience team.
Hi everyone. I’m Catherine Jensen, and I head up the Global Consumer Experience division here at PlayStation. Our department works every day to create the best possible gaming experience for our community on PlayStation Network. We also manage the @AskPlayStation customer support channel and create troubleshooting guides to help gamers find solutions. Our goal is to help foster a fun and positive experience when you’re playing online with friends and other gamers.
Managing online safety is an important part of ensuring that. We believe that it’s critical that gamers be able to quickly and accurately report abuse or harassment if they experience it while on PlayStation Network. As part of this initiative, we’ve been preparing to roll out a new feature on the PS5 console that enables gamers to report verbal harassment through a new Voice Chat reporting function. Its sole purpose is to help in reporting of inappropriate behavior, including actions that violate our Community Code of Conduct. Please note that this feature will not actively monitor or listen in on your conversations – ever – and it’s strictly reserved for reporting online abuse or harassment.
PlayStation gamers learned about this new function in an unexpected way following the recent PS4 8.00 system update. We didn’t clearly communicate this feature or explain why we were introducing it, and we apologize for that. When the PS5 console launches in November, PS5 users will be able to chat with PS4 users — which is why we needed to include an advisory with the latest PS4 system update.
We should have more clearly explained why this function was being rolled out, along with details on how it will work on the PS5 console, so let me walk you through that now.
Once the PS5 console launches, if a PS5 player needs to file a harassment report, they will be able to include up to a 40 second-long Voice Chat clip in their report — 20 seconds of the main conversation with the other player, plus an additional 10 seconds before and after the conversation selection. Only the most recent five minutes of a Voice Chat will be available for a player to use for this reporting function.
These reports can be submitted directly through the PS5 console, and will be sent to our Consumer Experience team for moderation, who will then listen to the recording and take action, if needed. Some submitted reports won’t be valid, and our team will take this as an opportunity to provide guidance and education. There won’t be an option to opt-out of this Voice Chat recording function because we want all users to feel safe when playing with others online, not just those who choose to enable it.
Thanks for reading, and I’m hoping this gives you a better idea about our goals for this new function. We appreciate your support, and want you to know that our team will always work to create a positive experience on PlayStation so you can focus on playing great games and having fun with your friends.
“if it’s not broken, don’t try to fix it”. You guys had a good idea going with just minor tweaks. But, overall, the party system should’ve been left alone. I do like the idea of the automatic/sever connectivity to the party for overall party improvement. If you guys don’t decide to revert, consider this for an update. 1. The party should have an invite only feature and only the party leader can add people or receive requests to do so. 2. Remove a kick from party feature (not sure why it was removed). 3. Put the mute system back to normal. You mute someone and the opposing side can still hear them. These minor tweaks would make huge improvements if you can’t go back to the old system. In my opinion, the party system is a cool idea. You can have certain parties for different games you played, but you’re stepping into the realm of discord chats with having certain groups when PlayStation is in its own lane. Playstation needs more focus on connectivity/internet improvements, not party.
No. This feature is still a violation of privacy. For starters parties are still a private space that you can leave if things are problematic. All you have to do is say something someone doesn’t like and you’re reported. It could be an open discussion when they show up. This wouldn’t be a problem if it was an open game channel. Like the team channel in overwatch, but if my friends friend shows up and I’m upset with the opposing team, records what I’m saying and shuttles it off to Sony where I’m taken out of context in the heat of the moment. I don’t think your moderators will be impartial, nor responsible in that context space. Please remove this feature.
I like that you are communicating with us, The Playstation Users. I know many people would agree with me in saying I’m fine with being recorded but the New Party Chat takes Playing Together Out Of The Equation. Why would I have to consistently add someone to the party chat over and over again if we are already PSN friends. The old Chat Interface allows Users more freedom to meet new people and becoming friends. This New Group Interface is segregating everyone into their own little bubble, leaving myself to ask the question why would I want someone I don’t know to be added into our Group Chat when they could scroll up and read every conversation we had previously. That’s my take on it but to be honest if this is the Chat System Playstation is going with for PS5 them I will more than likely not be getting a PS5.
I agree with that I think the safety is better but it removes the social aspect that sony had it really is unfortunate.
Exactly. If they won’t bring old party chat I’m going to buy XSX instead! I’ve never even consider xbox before this update. I don’t consent to be recorded while in PRIVATE party chat!