A message from PlayStation’s Global Consumer Experience team.
Hi everyone. I’m Catherine Jensen, and I head up the Global Consumer Experience division here at PlayStation. Our department works every day to create the best possible gaming experience for our community on PlayStation Network. We also manage the @AskPlayStation customer support channel and create troubleshooting guides to help gamers find solutions. Our goal is to help foster a fun and positive experience when you’re playing online with friends and other gamers.
Managing online safety is an important part of ensuring that. We believe that it’s critical that gamers be able to quickly and accurately report abuse or harassment if they experience it while on PlayStation Network. As part of this initiative, we’ve been preparing to roll out a new feature on the PS5 console that enables gamers to report verbal harassment through a new Voice Chat reporting function. Its sole purpose is to help in reporting of inappropriate behavior, including actions that violate our Community Code of Conduct. Please note that this feature will not actively monitor or listen in on your conversations – ever – and it’s strictly reserved for reporting online abuse or harassment.
PlayStation gamers learned about this new function in an unexpected way following the recent PS4 8.00 system update. We didn’t clearly communicate this feature or explain why we were introducing it, and we apologize for that. When the PS5 console launches in November, PS5 users will be able to chat with PS4 users — which is why we needed to include an advisory with the latest PS4 system update.
We should have more clearly explained why this function was being rolled out, along with details on how it will work on the PS5 console, so let me walk you through that now.
Once the PS5 console launches, if a PS5 player needs to file a harassment report, they will be able to include up to a 40 second-long Voice Chat clip in their report — 20 seconds of the main conversation with the other player, plus an additional 10 seconds before and after the conversation selection. Only the most recent five minutes of a Voice Chat will be available for a player to use for this reporting function.
These reports can be submitted directly through the PS5 console, and will be sent to our Consumer Experience team for moderation, who will then listen to the recording and take action, if needed. Some submitted reports won’t be valid, and our team will take this as an opportunity to provide guidance and education. There won’t be an option to opt-out of this Voice Chat recording function because we want all users to feel safe when playing with others online, not just those who choose to enable it.
Thanks for reading, and I’m hoping this gives you a better idea about our goals for this new function. We appreciate your support, and want you to know that our team will always work to create a positive experience on PlayStation so you can focus on playing great games and having fun with your friends.
But did you need to completely break the party system to achieve this?
because their logic is now “If it ain’t broke, let’s break it”
What Sony needs to do is their own Playstation Social Media.
They already have communities like on Social Media, now they just need a website to combine everything into one giant Behemoth of a social network. Plus Sony has Play Memory to store pictures they can all add that up together to make the best place to game on Earth.
I know I’m being a bit vague on the details, but you could be the Twitter or Instagram of gaming, they have flaws like limiting the time of each videos uploaded or downscalling the resolution. I know Sony could do much better than having a bunch of different independent services if they were all working together.
Lots of money to be made in Social Media.
1 thing I would love being implemented would be to have saved replays of your games to cut down on memory that direct video cost on the crucial memory space.
Final Fantasy Dissidia has that on the PSP where it saves the actions taken by the player and recreates it whenever you want to replay and record them into video.
The save game files are only 85kb, standard mp4 of that same gameplay is an average 100mb or more and they aren’t full HD or anything, so 4k videos would take even bigger part of the internal memory than just recreation of the action.
Now, this does mean that you’ll need to reprocess the gameplay again before getting a mp4 video out of it, but think of all the internal storage you save by doing so, saving all the actions of your game as a save file, to then take out whichever parts you want to make a video out of.
I have over 2 Tb of gameplay stored on External and Internal HDD on the PS4 and that method would drastically cut the cost of memory, allowing for more games purchases giving more revenue for Sony.
YouTubers will also love you for it, giving you good promotion.
And, all that saved space means more place for games.
Agree completely. While the chat recording message was bungled, the actual functionality of parties was also changed and is so broken.
CommandingTiger
That is purely down to the developers of the games to implement, it is not a system functionality.
Just look at the Gran Turismo series use of the Replay function.
MaxDieHard
I am well aware of that, but if Sony could make it easier as an add-on to game engines, or baked in the PS5, kinda like what they did when they forced trophies.
That would be great if games in conjunction with the PS5 would have that ability.
Obviously, that is something Sony needs to create for then developers to easily implement inside their games.
Obviously, recording gameplay option would still remain there for games that don’t have that support yet.
First party studios can easily bake that in game, some games are talking about rewinding your progress, that means they already are tracking your gameplay and could easily implement it.
Imagine GBs of data of 4k video reduced to KB of saved data. That’s a true game changer.
SSDs space is going to be a huge bottleneck for gamers, so let’s make it more efficient.
Also just to add something, the SSD is already storing cache data from games you’ve played according to Marc Cerny, that’s certainly a good spot to implement such a feature.
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OK. I understand being able to “report” abuse, but Sony has completely ruined party chat. I’ll go out on a limb here and say that everyone wants the original party system back! I hope this doesn’t sound like I’m being a jerk here, but this new system sucks!
I feel harassed by these people making 15k/month while traveling the world during a pandemic. I’M JEALOUS OKAY