UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
My neighbor is online and I am not
* * * * * * * * * * * FOUND A FIX IF YOUR STILL UNABLE TO CONNECT!!!!!!! * * * * * * * * * *
Try this.
Here are the steps, in case you want to:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
Everytime i try to sign into my account it says “The connection to the server has been lost. (NW-31194-8) please help. I tried everything to make it work but it won’t.
Come on its been 3 days and I still can’t log in and I’m already pissed off when will PSN be fully restore
Still can’t log in is this ever going to be fixed.
select network settings, internet setup, WiFi, custom, choose network, enter password, automatic, do not specify, automatic, manual 1473, do not use..hit these options in this order, you’ll be online in a minute
(#382)^^^^^^ THIS WORKED FOR ME!!!!!!!!!!!! After 5 days, I am FINALLY able to connect to PSN!!!!
PS3 signs right in…ps4 was giving me trouble untill i read about setting up internet manually and switching MTU to 1473 from 1500 signed me right in no problem
I still can’t log on. what the hell!!!
R u guys gonna put together another package deal like u did the last time u guys got hacked or maybe even give us a code for a free game of r choice
Still unable to connect. Keep getting the error CE-33987-0, unable to connect to PSN within the time limit.
Come on Sony, we are entering the 5th day of the downtime.
plz be aware that this attack is a little harder to deal with than a normal hacking they made artificial high traffic causing the server to crash think of it like 20 cows in the middle of the highway just standing their not budging
Sony, I understand that none of this was your fault but can you answer me what is it that you’re planning to do to compensate for the outage in a paid service. I don’t remember agreeing to not blame you for a disruption of service in the ToS contract for Plus users if you were ever under any kind of attack. I know it’s not too much to ask considering that we already gave you our money and it’s not like we want it back, not at all, which is why I think that either a free month of Plus or free games is not entirely out of the question. Please let me know what are your thoughts in this matter, I wait for an answer.
Kind regards,
A Loyal Sony Customer
That worked for me th heavyd
You say that the network is up and running why the hell cant i log into my psn. going on 4 days without anything. I finally got a game i wanted but guess what I CAN’T PLAY.
what the hell is taking so long. maybe your software and network was better then it is now. and you wounder why 46 million people goes to Microsoft or switched from Sony to Microsoft. Hell my parents are one of them.
How come Xbox live is back and PSN is still having issues
Still not working. I can’t even sign in…
Lol Heavy D woworked for me to..mtu settings are set at 1500 for default..too high..I wonder if people actually read the thread they complain on cuz they could be playing right now..I’ve done my good deed..gonna go play online..ciao!
still not accessible in alberta canada….4 days seems a bit much considering the attack ended over 2 days ago….
You guys are a multi-billion dollar company and got hacked by a group of losers who have nothing better to do than sit behinf a computer…. 4 days later and I still cannot play any games what the hell is this?
There’s a fix about 5 comments up people gheesh
damn my **** still isn’t working
I’m from Barbados and I still can’t go online on my PlayStation4, just now I even had to fight to get online here using my smart phone, what’s really going on???!!
This really sucks bad, I was hoping to get at least a few hours or something to play destiny this weekend as it would be the very last day of my time off before I have to go back to work and the past 4 days I havent been able to do anything. I logged into my psn account through the app on my phone just to see that I couldnt log in on my ps4, which btw is quite infuriating. I think its pretty absurd that I am even paying for this service when I pretty much lies on its own support pages about the stability and status of its own network.
Yeah mine isn’t working either. When will the servers be fully funational.
It’s been 4 n half days now. Come on, you mean to tell me a bunch of kids are smarter than your top engineers. That’s pathetic!!!!!!! As much money you guys take from us and you cannot fix this small issue. This is something I would not have mind on the PS3 when the service is free. I deserve better assistance as a paying customer. You guys need to reevaluate your customer service guide. I get better assistance at the DMV. Damn shame
Still don’t work for me :-(
Here are the steps, in case you want to:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
#382 worked for me as well Thanks a million!!
PSN in Europe is still down. Has been from xmas.
They should allow people to host games on their consoles. It would be much harder to DDoS hundred of thousands servers run by random people than these centralized ones.
I truly hate these “ecosystems” what are created. They try to monopolize sale channel and control people with tight leash. What we want is to run our games when we want and play with whoever we want. And trade our games afterwards. They say that we can “buy” games but it seems to be more like renting. They control can we play or not.
I will return my PS4 to shop soon if I can’t use it.
tried all that mumbo-jumbo carp and it still won’t log me in.
So its back online(FINALLY) huh? UNTIL THE NEXT HACKING(maybe new year’s day?) SONY. I HOPE YOU’RE PREPARED THEN… SMH. YOU SHOULD GIVE SOME COMPENSATION YOU KNOW.
network still isnt working, still says connection to the server terminated when i try to sign in.
Since the PS4 we pay network for what …
If u haven’t tried that, that’s y u still can’t sign on..period
Would it be at all possible to update psn PATRONS by region? The posted status is “online” which it is not, and does not allude to the status of ps4 or united states PATRONS.
I can’t play any of my games either! But for some reason my brother can play his games fine!
Hi,
I’m currently in Guam, and cant connect over here in this part of the world. Was hoping Sony would have resolved the issues by now, and I have been waiting patiently to play Final Fantasy 14 ARR. I have been forced to play it on PC, but I prefer the console. Hope this gets corrected soon. Or could someone from Sony check on the server that manages the players over here please. Would certainly like to play online on my PS4.
Why is it i can sign it etc but someone who only lives a few yards from me cant , Hopefully we shall be reimbursed for this stupidity, totally understand that it wasn’t sony fault and was just some sad no life c***t but after the last time ud of thought they’d of put better security in place specially after were having to pay for online ps4 which in its self its crap i think but awell
I still can’t log into psn
World-class service the PSN is. Truly a state of the art interactive online service.
Why was i able to log in and use network features this morning, but not this afternoon?
If the PSN is back up why is my PS4 still not connecting and I still can’t even play any of my games (the crew and destiny) its getting a bit ridiculous
Thos people that put on helpful stuff, it worked thank you so much <3 you guys are amazing!!!
people here you are for those who didnt see the other comments
Here are the steps, in case you want to:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
Still no access to psn on my ps4
Still can’t login to psn on ps4! Getting ” the connection to the server has been lost (NW-31194-8). Did all the suggested actions! Help please!
Here are the steps, in case you want to:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
If u cant log on here are the steps, in case you want to:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
Just a reminder, please remove any credit card information you may have stored. Just a precautionary note. Buy only pre-paid PSN money.
@301: NDSTUD06:
Error Code NW-31194-8 states: Could not connect to the network.
As is obvious, PSN may be temporarily unavailable. Also, once you gain this message, you have the option to press the triangle button to direct you to Playstation Error Code page via web browser.
(If you can access this page, then you were perfectly capable of doing a google search yourself. Be grateful I did the simple research for you.)
I also got the NP-35000-8 error code when turning on my PS4. Error Code NP-35000-8 states: PSN is undergoing maintenance.
I was, however, able to log into PSN through my PS3, so the PSN is getting back on its feet, but not quite there yet. Hopefully, like others speculated, Sony is taking this opportunity to get certain updates ready and installed for the holiday influx of new PS4 owners.