UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. Restart the PS4, and sign into PSN
This is how you log into ps4..
I am still unable to access the playstation store, I need to renew my membership and have been trying since christmas day! This is not good enough from such a huge gaming industry! SORT IT OUT PLEASE!
No, the PSN is NOT back online. As of 10:30pm PST last night I STILL cannot get back online. The frustration is only compounded by the statement that “everything is back up” when clearly it is not. C’mon Sony, after your Gawd-Awful response to the 2011 hack I was hoping you would be a little better by now.
Sony have learned a harsh lesson
So this has been almost a week and Sony doesn’t have this **** together yet. C’mon bro???
Ugh when can I redeem my code for a free game.
Follow the instructions Chymiro195 posted, folks.
I’ve been out of PSN since Christmas day, followed his steps and I just logged back in.
Follow them step by step.
@chymiro195 that crap actually worked! lol thanks
Is it completely fixed now? I have not been able to get on, ever!
Chymiro, still won’t connect. My internet is working as I am watching Sons season 6 on Netflix on my ps4.
Chymiro195 you are a life saver ….thanks
I’m from Puerto Rico, and I have been able to log on since the 27th (late night), but I haven’t been able to redeem my voucher for my pick 1 game bundle. what’s the point of having a ps4 if I don’t have any games except for injustice which I already passed on my ps3. please fix this issue or is there anyway I can send you guys my voucher code so you can send me the playstore code for nba 2k15? Please I’ve been waiting since the 24th like everybody.
My PSN is still not working. Please help
+AndrewSaint try a different MTU number
MIne still isn’t logging in it keeps saying “the connection to the server has been terminated” or code “NW-31194-8”
Nevermind, it finally worked!
well I get in changing the MTU but I am lagging, if this is what they call fixed it is bull. don’t even try to blame my ips as is constantly carry 50+ mg download and 5+plus upload. and if this MTU is the official fix then why has not sony posted the fix themselves. it is not a fix it is actually a down grade of service and should be deemed unacceptable. they know it is not fixed that is why they have taken customer service offline, not answering phone calls or emails. if it is fixed and it is a problem with our consoles now then I want to send both my consoles in for repair yet can not reach anyone in support to be able to do so. I see a lawsuit coming……
2060
+ hurst8183 on December 29th, 2014 at 7:33 am said:
**IMPORTANT! This REALLY does work**
+ A-1Spartans15 on December 29th, 2014 at 7:19 am said:
+ SuperSaiyan_Goku on December 28th, 2014 at 8:01 pm said:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Or 1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
I’m on 1450 MTU,,,
Bingo Online
Restart PS4,,,
Use these steps that SSG posted yesterday. I’ve been playing online all last night with minor issues because there still fixing a few more bugs .
I have just done this and I am now back on destiny! Thank you whoever posted the original fix ? this is all you need to do don’t listen to Sony they don’t no what there are talking about
I doubt I’ll get a reply, but is there an issue with the pick one voucher I put in my code like 7 times! you guys take my money in seconds, but anything free is forever it’s unacceptable.
Hello sony what the hell when this psn be fix ??
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. !!!!Do Not Test Connection!!!!
14. Sign into PSN, if that don’t work reset PS4 then sign in.
This is how you log into ps4.
I have been reading a number of blogs and tweets etc saying Playstation was going to compensate users with 2 free games from a list that was undetermined and provide playstation plus members with extra time.. The problem is I can’t seem to find any official sony or playstation news release to corroborate this. I tried to go on the chat support however, that is a no go as there are to many requests for help there and the alternative says to check the twitter feeds which have no recent updates. Can anyone point me in the right direction or can Playstation give us an official announcement about what if anything we can expect. I for one am glad that the system is back up and running, Bungie has given extra time for xur to be in the tower so that was great, it sucked not being able to play the golf game I have with my dad over xmas while we were visiting but, I suppose in the grand scheme of things it could have been way worse.. although being stuck in the mountains due to an accident on the road wasn’t to fun without the playstation to bide my time.
Has pan been restored yet if it has I can’t sign it says lost connection to servers
Try to use MTU 1472 or 1473
Psn I meant
+derkergen2000
the lower the MTU the slower the connection try a higher MTU. Im running fine of 1473
I tried to get on the PSN network and it still won’t get on. I know my login good because I log in online on both accounts and I still work. I reset my router restarting my playstation for nothing works what’s wrong
What is that
I also tried to get the PlayStation Plus for 14 days for free and it only gave me 2 and the two days is up
Still No Connection to PSN!!!Will i get my lost days reimbursed?
ARE ALL THE PROBLEMS REALLY FIXED? Even though SONY says that they have all kinks out, I still cant log in on my PS4. Sure I can log in on SONY Network but when I try to log in on my PS4 it just says reset my router. That’s what I do and still no solution to the problem. I would love a direct one on one phone call to resolve this issue. How can everyone else get on and a select few still remain blocked out?
What’s the error message (NW-31194-8) mean
I’m in TX and I bought a PS4 on Dec 27th and not able to login I tried all day yesterday the 28th and nothing…So I will try again today and if not then I will return the PS4 and be done with it.
Hello,
Could you help me? I even cannot find how to contact in other way with support!
I use PS4 only on weekends and 2 weeks I cannot login to PSN and play games!! I suppose I paid for quality. It was before much times, but now I cannot connect to the PSN server. I checked everything and even reset to default settings in PS4.
I have error: NW-31194-8
Connect to service interrupted!
Could you help me why blog/twitter tell us everything work, but really several weeks we cannot connect to the server?
Who can help me?
Thank you!
error message simply says you cant connect to the server
PS3 is fine I was online on bo2
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. !!!!Do Not Test Connection!!!!
14. Sign into PSN, if that don’t work reset PS4 then sign in.
This is how you log into ps4..
When are you going to fix the network for the PlayStation 4? My boyfriend and I still can’t get on it and its since Christmas day when he opened the PlayStation 4.
great!! only had about a week left of my psn plus account but now its expired.
still sturggling to connect my ps4 too… doing a forced update the safe mode option fingers crossed this works!
I was on my 2 day free trial and then the hack to it out. It expired on the 26. which I was not able to access it. $50 for this service? good thing it was during my free trial. I wont be paying that!!!!!!!
Literally just played a round of Call of Duty with no issues what so ever. I used the information below and previously had 4days of unsuccessful attempts to log on because of the stupid network issue.
+ A-1Spartans15 on December 29th, 2014 at 7:19 am said:
+ SuperSaiyan_Goku on December 28th, 2014 at 8:01 pm said:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Or 1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
I’m on 1450 MTU,,,
Bingo Online
Restart PS4,,,
I truly believe we should be compensated for our lost days. How about some playstation cash or free games that are of high quality.
Sony where are youuuuuuu
I am the most disappointed customer ever. I have waited almost 10 years since my PS2 broke and finally got a new console for xmas this year. I have dreamed of turning on my very own PS4 for years and years. Finally got it out of the box, and it is a completely worthless piece of plastic. It refuses to connect to the PSN and this website claims the problem with hacking has been fixed on the 27th. it’s the 29th and it’s still a worthless piece of plastic under my TV. Will someone please help me?
I checked sony support it says psn status is ONLINE that’s clearly not the case
As of this AM we still can’t connect but we encounter no errors just a spinning icon. So dissaponted! My son yet has to play the Destiny game I bought him. I shouldn’t have to call support just to get online. Come on Sony, I’ve been a long time supporter but this is a bit of a disaster. I will be calling support momentarily.
their servers are ONLINE
PS4’s just need a slight tweek
This is garbage customer service. Two days ago we get an all clear from Sony saying everything is working fine. Now there are thousands of people still unable to use a service they’re paying for and we hear NOTHING from Sony. We have to modify our own network settings that somebody else figured out to get things half working again. Sony’s response, “Did you try turning it off, then back on again?”. Xbox Live has been up and running smooth for how long now? PSN status: ONLINE! Yeah, sure it is.
Do what chymiro195 said, it works , it got me back up and running again, thank you.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. !!!!Do Not Test Connection!!!!
14. Sign into PSN, if that don’t work reset PS4 then sign in.
This is how you log into ps4..