UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
Well nickoftime777;
OMG
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Not Done still getting this error CODE: CE-33987-0
But Hey thanks for the possible info.
Absalut disgrace Sony..am a paying customer on the PS4 and I have had no online since Christmas Eve I want a full refund for my 12 month sub to Playstation Plus… Stick to making movies
I still cant sign in
Psn still not up
Come playstation let get this done.
Whats making me mad is sony started making us pay to get online and saying its making it a better experience. Well xbox also charging their customers to play online an they fixed their problem. This is the 2nd time sony been hacked and we couldn’t play online. So what da hell you charging us for if your security is bad. You make billions off of games, movies, tvs, ect and you cant fix this problem. Evidently your engineers dont know what da hell they doing. So what are you going to do for your customers that made u billionaires thats sitting home waiting impatiently for a paid service thats not working. And dont give me a preselected rebuttal bull crap
NICKOFTIME777 YOU F@#$%^G MAN BRO!!!!!!!!!!!!
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
again…..
Re start PS4
CHANGING THE DNS WORKED FOR ME TOO….
This is bullcrap I add funds and am trying download the add ins
I got and I can’t sign in on my ps4 to play them sony needs to get work and fix it now
This is the longest and stupidest thing I’ve seen from them yet I’m not happy
Still unable to sign in, yet everyone of my friends can get in, i have tried everything im hetting annoued by this
This is absurd every time I try to sign in I get error code (ce-33987-0) why is this happening my internet is fine is the network still on maintenance?
Good ish nickoftime777
Well at least guys can get on now I still can’t play my new ps4 but I can log in on my ps3. Wish I could get on my new system that just paid lot of money plus had to buy card to play online seems like ps4 would work since your getting paid for it now
We pay for this service horses we should get some kind of compensation for this!
So sad. Sony needs to issue a credit or refund of some sort especially to people who spwnt their hard earned money this Holiday season. Never again. Sony lost any future business with me. 6:39pm still can get on network
You say back online but still can’t sign in????
i still can’t login and it’s the 28th, I’m in nc-usa if that makes a difference. this is pretty ridiculous that almost everyone has their service back but me, but what’s even more ridiculous is that it could take more than a day for anyone, or maybe it’s just the fact that sony security is still so weak that this could happen in the first place. it’s probàbly a microsoft scam anyway because they’re so far behind on sales vs. playstation. i know they where attacked too, but what better way to show innocence then to attack yourself. it’s just funny that they where back up within a day but psn is going on 5 days. just my opinion anyway. i don’t care regardless, just give me my damn psn back! and there better be a free game or 2 in it for my troubles too!
Well here I am sitting here with a freakin $500 paperweight. I have been attempting to sign in with my new PS4 since Christmas eve with no luck whatsoever! I have a PS3 that does more than what I can use this thing for, and am almost thinking it might be about time to finally break down and consider the X Family.
I have been patient and tried to work around the ‘issue’ on which I have no clear answer for. The PSN says that all systems are up and going….SO WHY CAN I NOT CONNECT WITH THE SERVERS?!?!?
I have been with PSN since 2007.
I keep in investing money into SONY, but what are they giving me, other than less sucurity and service.
I have several systems and a modest game collection for what?!
I was hoping to enjoy some of this over the Holidays before I went back to work. I enjoy spending my weekends and down-time gaming, online ventures and conversation with my family and friends over the PSN. I feel let down and non-appreciated as a costumer.
Enough of my rant I suppose. I’m sure there’s plenty of other faceless money spending customers that need to release on how disappointed we all are and feel. It seems it’s just falling upon deaf ears…
I still ant back online and most the people who live by me are still. Joke and bin 4day with out psn
Resetting your MTU settings works
If it’s back up, why can’t I redeem my 4 games pick 1 code?! And why do I have to change MTU to 1473? This is ridiculous… Are you going to extend the flash sale?
I still cant log on to my account on my ps4. Its giving me a measage sayin the connection has been terminated. (NW-31194-8) does any1 know what this means????
Unable to redeem one of the four games from the “Four Games. One Pick” bundle. Bought it for Christmas and still cannot get to my game. What’s up?
Still don’t have service as of 12/28/14 at 5:30p. This means we haven’t had access to our purchased games, Netflix, and other PS4 entertainment services for 4 days… Not the end of the world, but we are paying customers. For me this is really disappointing as I had hoped to spend the holidays (which is the rare occasion when I have time off from work) playing PS4 games with my children and watching Netflix movies and shows with my wife and children (note that we do not have cable.)
Really a disappointing time as we had just purchased the PS4 as a gift for our children and they were very excited to have the Christmas holiday to play, however, due to the hack and Sony’s inability to properly deal with the issue (and their dubious choice of forcing their customers to use online content), our Christmas was rather disappointing…
I recently got a Playstation Plus Membership card for 1 year, I tried to redeem the code on my PS4. When I finished typing in the code on the card error popped up saying, “The code you entered may not be correct or may no longer be valid” although I enter the code multiple times and I checked it multiple times.
Omg ya joking……why does it take me reading random people’s comments to find a solution What a joke ….Thanks nickoftime777 worked straight away …Sony need better communication…ridiculous.
Still can not sign in on PSN on PS4. It has been since DEC 24.
We work hard to we deserve some kind of compensation for our troubles!
I’m not too sure what’s going on with Sony right now, because you cannot log into PSN on your PS4 unless you’re one of the lucky few who can get into it without messing with your net settings. However, if you’re not:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
This (as posted by another user originally) works. I can confirm this as I am now playing Destiny (had to resort to this method since Xur was only going to be available until Monday, and this issue still wasn’t getting fixed as of now…Sunday.). Otherwise, before this, I kept getting server errors every time i’d attempt to sign into PSN. So this def. works, and kudos to the original poster for figuring this out.
Lots of other people still don’t have service it’s a shame!
I’m still unable to sign in to my account. NW-31184-8 comes up every time
Hey I still cant sign on though my ps4 everyone I know is back on and ive tired everything you guys said todo but still nothing? I knew switching from xbox to playstation was a bad idea.
Tomorrow will be 5 days and still nothing
Its working for me the new settings and I playing games online and play new games which i have downloaded and everything else
OK I am not able to sign in to my psn on my ps4 it keeps telling me to check Internet connection which I have and then it tells me to sign into psn which is my problem in the first place so why am I not able to sign in when my sub account can
The setting change worked great, now they just need to get that 4 game 1 pick voucher site back up.
The “4 games 1 pick” bundle still isn’t working. I thought PSN was fixed. What’s going on?
I still don’t have service… Getting NW-31194-8 The connection to the server has been lost. I’ve tried everything but it’s all no good.
sony what is this man your console is getting hacked by a bunch of 18 year old i hate to say this coz i was always a playstation fan but xbox are doing a better job all i want is my ps4 connection to come back
Hey
meanwhile i still can ‘t login to psn on my playstation, just computer. Anyone else having this issue?
I still can’t do anything. My ps4 is a black brick. How can I play without connection?
Sony
Are
You
Really think Sony just likes to sit and collect our money. When there are issues, they just don’t care. They never have. Still no PSN. Why did I get a PS4 for Christmas again?
Going
Fix
Every