UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
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The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
GUYS THIS IS HOW YOU GET ONLINE ON PS4 Boot up your PlayStation 4.
Go to “settings.”
Go to “network.”
Select “custom.”
In this menu, leave everything as default except MTU.
Change MTU settings to “1473.”
Save your changes.
Reboot your PS4.
Dude….Sony What The Freaking H man i got the system 4 christmas havent been. Able 2 play online wth u claim. its back up but…..i live in RedFord MI and i cant get on plz fix this guy they always say *The connection 2 the server has been. Lost * dude fix plz or might have 2 look into Microsoft. and Xbox 1 and 4 **** Sake just make the server stronger
PlayStation…. don’t make me trash my PS4 and buy an Xbox! Seriously, i will! This is BULL****! i paid nearly a grand for everything and i still can’t log into the network. The billions Sony generates you think they could prevent this from occurring again. There software must be from the ’80s!
MTU Did not work for me @lisaboston
I remember everyone got upset when Microsoft said the XBOX ONE had to be online at all times in order to play their games. SONY said they didn’t have the same problem, yet every time the network goes down I can’t play any of my 39 PSN purchased games due to license verification issues.
“Cannot use the content. Cannot connect to the server to verify the license.” I don’t need to get online to play single player campaign for games like The Last of Us, Watch Dogs or Assassin’s Creed 4: Black Flag. Every title I own via PSN is literally locked. Little lock icon next to the PLAY option for each game.
This is unacceptable. I can deal with four days without Destiny or FFXIV, but four days with a complete library lock-out is unacceptable. SONY seriously needs a workaround to library lock-out due to PSN maintenance. I purchased these titles with my money and should be able to enjoy any offline games any time I have the time to play them, not just stare at my library longingly.
This is ridiculous Sony… I’m still down after 4 days!! You either need to give us free PS+ for everyday we are down, or provide one choice free game or games to repay us. I’ve been a Playstation fan since original, but seeing how I’m still down and cannot play online and Microsoft was back up within hours of hack… irritating. So, my question is what are you going to do to keep your fan base?
I still can’t sign in on my PS3 and PS4. I was able to log in earlier this morning but, now receiving error message. Anyone else still experiencing issues?
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
THIS IS REALLY ANNOYING SONY! My brother was able to play online earlier and now i get error code CE-33987-0 and it says it cannot connect to PSN in the time limit. I signed in and I got the same problem and I decided to sign out and sign back in because and now I get error code NW-31194-8 and it says the connection to the server has been terminated. PLEASE SONY HELP ME AND OTHERS WHO ARE FACING THIS PROBLEM. I CANT PLAY GAMES PROPERLY WITHOUT THE PSN. PLEASE HELP!!!
@393 AND Sony:
If my cell phone service or internet service goes down for longer than one day, I call the provider – and politely, respectfully, and rightfully complain about the disruption in service, then they ALWAYS issue me a credit for the amount of time service was down. Why wouldn’t this be the same thing? It’s a pre-paid service that’s 24/7 just like a cell phone or internet service plan. It’s been down since Dec 24 till I was JUST able to log on today (Dec 28), that’s 5 days!
I’m not asking for a game, or a month free like some others, I think that’s asking too much, I’m simply asking for an appx credit for the amount of days down, which if you do the math, comes to appx $0.69 cents, let’s round it up to $1.
Sony, can you please do the right thing here ethically and professionally and credit all your PS4 PS+ customers (who are required to pay for the premium service to utilize online functionality) a $1 credit for this inconvenience?
Thank you,
PSN: HeavyD-Love
The MTU change worked for me too. As a seasoned networking professional, it’s absurd to have to tweak such parameter to make the PS4 log into the PSN.
Having said that, I’m surprised Sony isn’t communicating the MTU change to help restore service. I think it’s crazy that Sony hasn’t posted any news in nearly 24 hours. Wow.
i am still having trouble signing in ! and i am worried my account info might be in trouble after i heard the hackers released 13,000
I got a PS4 over christmas. Can’t do a thing with it except watch movies on disk. Haven’t been able to connect it to the PSN yet.
my biggest problem is that the Pick 1 game site hasn’t worked for me once in all the 20 times i’ve tried. not only that but the SEN Store just worked enough to actually buy anything last night.
This had to be more than just a DDoS. As it has been said, XBL is back up. So did a bunch of us just get a $400-500 paperweight for christmas? your scarcity of actual updates is the most frustrating thing, we know they are working on it, give us more or say nothing at all.
I hope you guy got the FBI on this? I’m just saying.It’s a really big deal that that they can do this that easily! The FBI have a contingency plan heck!!!! In fact I know they do!
Still can’t connect it let me buy a few games then locked them after download there locked saying license need acquiring and then I tried to sign out and won’t let me sign in says server lost nw-31194-8
I am getting really f’ing mad
i’m trying to redeem my free game and it won’t work. please help!!
Total bull how about you be honest and say it you dont know what to do yall are just waiting for it to blow over.. maybe you should ask Microsoft for some help seeing you still haven’t truly fixed the problem way to lie to your customers I’ve lost more faith in sony than I ever have before. Your a complete joke get **** done and stop sitting around I’ve been with PlayStation sense the beginning but it look like yall dont care that much.
Disco…try setting the parameter to 1450 instead of 1473
Heavy D you’re the man. It really works
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done! If 1473 doesn’t work try 1450
Yo I want in already
Is there any danger of the psn going back live soon, 4 days now and counting, I assume Sony will be extending the membership time to compensate or maybe discounted for all those effected.
still down for me. but u say its up? you need to call Microsoft and get some pointers it seems like they can handle this better than u. wow
I gave Sony 3 days to get their house in order. They failed to get the network up to working order but went ahead and announced that they had succeeded. That was the last straw for me. The PS4 may be a fundamentally flawed system with its reliance on a shaky Internet foundation, but I was willing to be patient. At least I was until Sony attempted a deliberate deception.
I have returned the PS4 and all games. Used the store credit to get a Wii U. It works unlike the over-priced PS4 paperweight.
Just got ps4 with the choice between four games. I try to get my game and the site is still down. Fix this problem please!
I just wanted to remind people that this was nothing compared to what happened a couple years back. When service was down for 3 months due to a similar attack. The pure fact that Sony has it back up within 5 days and slowly restoring its services is actually reassuring.
I havnt been able to log in on my PS4 in a week, still today cant log in. This is BS, i did not expect this out of a company as big as this. There is no customer support willing to help. Im closing all of my accounts and going to pick up an xbox 1 tomorrow. ill not recommend a playstation to anybody for sure. I cant even play games i paid good money for because of this.
THIS IS BS ALL I WANT TO DO IS PLAY MY DAMN GAME. YOU CALL THIS NEXT GEN GAMING. IF I DIDNT WANT TO ENJOY GAMING I’D HAVE BOUGHT A CRAPPY WII U. I DIDNT JUST SPEND £500 ON A BUNDLE FOR ME AND MY BROTHER TO SIT HERE OFF LINE. SHOULD HAVE BOUGHT AN XBOX. GET ME BACK ONLINE NOW ARGGGHHHH!!
I still do not have access to PSN. How are you guys reporting that you are online when you clearly still have server issues. This is ridiculous.
@449 jaycon100
PSN should be up for mostly everyone why don’t you try and log in. :)
I still can’t sign in what’s up with that !!!
Guys look at the support page it’s online so whatever problems is likely on your end: https://support.us.playstation.com/
1450 and 1473 didn’t work. Yet my brother and neighbour r on. Going to buy a Xbox one
I still can’t sign in, when will Yall be finished this is a pain in the rectum :/
I am absolute frustrated here SONY! I read this afternoon PSN is back online but I STILL can’t get online. I have 2 children wanting to play games that have DLC and they can’t download them not to mention the NEW PS4 we bought them to play them on! What’s worse is I’ve been on holiday leave the past 4 days and I return to work tomorrow for 3 days. Now I have to explain to my children that they can’t play games with dad because PSN doesn’t work and I have to go back to work for the next couple days! I understand that cyber attacks happen, but really, millions pay for PSN, you would think you could divert some of that money to improving your security, sustainability and performance of the network many people rely on to relax. So when do you plan on having the services up and working “properly” again?
Thanks for the updates when possible. These other entitled loud mouths don’t even understand what happened to the network even when it’s explained to them in the simplest terms.
I am on and i followed the instructions that were given to me. its slowly coming back on.
At least the “crappy” wii u works!
I should have gotten an Xbox one, I’m really regretting switching to PS 4 I promised my son I’d play games with him since I’m off for the holidays and I can’t because of the incompetence of PS network employees. XBOX One was up and running on Christmas day even though they fell victim to the same attack, this is ridiculous. I hate that I’ve wasted my money and time with PS4.
its the 28th and still no psn
@42 Don’t put words in my mouth. I was saying that you should also consider in the people who have to work and then after work, their PS system is how they relax. People are going to be frustrated, especially when they see other consoles going up sooner.
@44 There have been plenty of downtimes with the PSN in the past year, many lasting for several hours to days. Had nothing to do with wifi vs lan connection. Maybe you just were lucky or maybe I just am unlucky or maybe both. Either way, I’ve still had plenty of bad experiences with the PSN this past year and plenty of bad experiences with Customer Support in the past year and the past two months.
It still wont let me sing in to psn on the ps4.This is now sunday the 28th
Agreed. There is nothing reassuring about the level of Sony incompetence. I voted with my $$
********Anyone still having trouble signing into PSN, THESE STEPS WORK TRY THEM NOW!!!!!!!!
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done! (Be nice if SONY told us this right?!?!)
rayvong29 This should have never happened anyway. Has your phone company ever went down for a week? or windows? This is an error with playstation. shows how great there service and quality is as a company. yes things do happen, but comparing to another problem in the past is stupid. these things should be prevented. Im still unable to use my ps4. Do you want to know my total investment in this is? a grand or more, im calling it a loss and moving on. server going down is one thing, But when the server goes down and makes the games useless is quiet another.
Lol or if they read the thread
Just got ps4 for xmas got a free 14 day trial of psn and lost 3 days already will i get thise 3 days back???? Dont think so !! Back to my xbox one
I have been 4 days without playing online on the ps4.
Well after 3 days of being patient, its leaning more to anger, I mean really PSN my friends in Florida have connection the neighbor down the street has connection my internet works fine, but do I have connection that’s a huge negative. PS I am a very loyal customer ever since PS1, PS2, PS3, now PS4 I endured the last attack when your system was offline for months I assumed you took necessary precautions so it wont happen again….. I assumed wrong, lets see I have done everything short of resetting my system, in which i don’t think that would even help. And during this time period I think it would be a good idea to have service available 24/7. You say try our chat and its offline. So I will try to remain patient and hopeful but honestly its hard to.