Final Fantasy XIV Out Today on PS4

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Final Fantasy XIV Out Today on PS4
Matt Hilton Director of Community, Square Enix
19 Author Replies

Final Fantasy XIV: A Realm Reborn, the game that has earned more than 30 “Best MMO” and “Best RPG” awards, is available today for PS4.

Join players from around the world as you seek to uncover the mysteries of the realm of Eorzea. What are the ferocious Primals that threaten the world? Can you stop the relentless Garlean Empire as they seek to conquer all the free peoples of the realm? Experience an ever-evolving Final Fantasy story with your friends, and forge your name in the annals of history as a true Warrior of Light.

Utilize the unique features of PS4 and take your adventuring to a whole new level. Share your experience live with built-in streaming, or post a triumphant screenshot when you finally defeat the ferocious Titan. Busy day at the office with no time to play? Use Remote Play on PS Vita to continue your quest, or to finish up your crafts while at the office (We won’t tell!).

The Final Fantasy XIV: A Realm Reborn Collector’s Edition and standard edition are both available from your favorite retailers! Pick it up today and begin your adventure in Eorzea!

final fantasy xivplaystation gamessquare-enix

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115 Comments

19 Author Replies

  • aLdOrinss
    April 14, 2014 at 9:35 pm PDT

    Hi Matt

    So I’ve purchased the collectors edition of realm reborn over at the PSN store which costs around $69.99, I’ve downloaded and done all the requirements. So here’s my problem It mentions that i have to renew my password over at the Mog Station (which I’ve done) And when i click into my subscriptions it says that i do not have any, where as in the PSN store it mentions that the collectors edition COMES with a 30 day FREE subscription. I’ve linked my square enix account with my psn. Now it asks me for a Product Code, something in which was not included in the download. I’ve redownloaded the colllectors edition over at the psn store atleast 3x now and still the same problem occurs, I do hope you can give me an answer for this issue, Given that i’ve contacted Sony and they tell me that there’s absolutely nothing they can do. I’ve emailed Square Enix countless times about the same problem and yet still no reply.

    I do hope we get answers, Given that I am not the only one having this issue. For the experience that was long awaited for this certainly was proven dissatisfying.

    • Matt Hilton
      April 15, 2014 at 10:27 am PDT

      Please contact our Live support – either chat or by phone – for them to assist with your issue: (NA) http://sqex.to/WXr – there you can talk in real-time with our Support agents to be able to resolve your issue.

  • Zemmos
    April 14, 2014 at 9:58 pm PDT

    I’ve been trying to play FFXIV but my registration code (4-4-4) does not seem to work. Since I have a NA copy of the game and was using an EU PSN account (since i used that in the two Beta tests) i thought it would be a regional problem. So then I switched to my NA PSN account, but every time I try to redeem the registration code I get told that the code is invalid…

    I would appreciate any kind of help regarding my registration code. Thanks!

    Z

  • cloneordie
    April 14, 2014 at 10:01 pm PDT

    my friend is in the world leviathan, says it isn’t accepting any more members. How do I get int there so I’m with my friend?

  • Johnny-Bee69
    April 14, 2014 at 11:38 pm PDT

    ive played the beta 1 & 2. on the PS4.. great game.. yesterday i purchased the standard bundle from the Playstation store. when i try to log in it keeps going round in circles saying i must first purchase the DLC or a registration code before playing. so basicly so far ive bought a game i cannot play. .
    i feel quite sad
    :(

  • rhusky13
    April 14, 2014 at 11:40 pm PDT

    after 24 hours of purchasing FF14 ARR for ps4, still i cant play it!.. no reply from the developer or any action from SONY. and i can see that they are not willing to take action with this issue after stealing my 35$.

  • trikokosy
    April 15, 2014 at 12:02 am PDT

    I cant login to game, there is only option to link BEta test Phase 2 account to my ps4, why ?

  • chernobyl90
    April 15, 2014 at 12:24 am PDT

    Can anyone help me? I downloaded the standard edition off of the Playstation store (PS4) and then started the game and made my square enix account but then at the stage of linking my accounts it crashed, so I restarted the game and now I asks me to sign into my square enix account and then, after signing in it tells me “no valid service is available to play FINAL FANTASY XIV: A Realm Reborn. In order to play FINAL FANTASY XIV: A Realm Reborn, you must first purchase the digital download from the Playstation Store or register a product code.” Im guessing this is because my PSN account failed to link to my Square Enix account but I cant find anyway to fix that, please help this is really annoying that I’ve paid for a game that I cant play. Cheers

  • stampedeprincess
    April 15, 2014 at 12:49 am PDT

    Im having the same problem. I purchased the standard edition from the PlayStation 4 store and am getting the same error. I have tried contacting support a number of times (they say to call but cant find a number). I now know this is a known issue as per their announcements but I am really disappointed that I still cannot play it or find out why. Has anyone found away to fix this?

  • Kasi7-85
    April 15, 2014 at 12:51 am PDT

    I purchased Final Fantasy XIV for PS4 from the NA Stores , I did not get any activation code on my Email. I’m using Outlook.com .

  • greeny1
    April 15, 2014 at 2:39 am PDT

    Hey Matt, I have seen the same issue bought up twice now, and im the third, When I try to log in to FF14 my Square enix ID is already inputted, and greyed out so that I can not remove it/change it to a new one, for people like myself that can not remember or recover those past details this is game breaking, and a waste of money as no matter what we do (delete file/re install) it is always greyed out, the only option should not be to create a new PSN id, that is absurd.please please please follow this issue up with SE, or someone who can help, as i can gaurantee there will be alot more people with the same issue out there

    • Matt Hilton
      April 15, 2014 at 10:29 am PDT

      As mentioned previously, once a Sony Entertainment Network account is linked to a Square Enix account it cannot be unlinked. If you cannot remember you previous accounts password, please contact the Support Center for assistance: http://sqex.to/WXr

  • MACHOFLEX
    April 15, 2014 at 3:41 am PDT

    Mine was grayed out as well, all i did was click on the box 2 or 3 times.

  • NinjaSYXX
    April 15, 2014 at 6:03 am PDT

    I am having an issue where we can’t get into the game because we have to make a NEW service account to redeem the collector’s rewards. This is on my gf’s account and she’s played the game since PS3 beta phase 3, had her character forever, all we did was buy the PS4 collector’s physical copy. She has been playing the PS4 version just fine until she redeemed her collector’s edition code w/ PSN (it was a 4/4/4 PSN code), updated the client. Now she’s stuck in that screen, can’t login to her character anymore. Any fix for this so far? I can’t call SE because i’ll be going to work soon, so she’s going to need to call them. This is really stupid.

    • Matt Hilton
      April 15, 2014 at 10:31 am PDT

      You shouldn’t need to add the PS4 CE to a new service account, if her existing account does not contain the PS4 Collector’s Edition already. If you’re continuing to have issues, please contact our Live support (chat or by phone): http://sqex.to/WXr

  • TheDemonicious
    April 15, 2014 at 6:44 am PDT

    Square Enix are some god dam thieves and Final Fantasy needs to cut their ties with this crappy bastards.
    i have wasted 5 hours yesterday on trying to fix this crappy stupid problem just because i purchased it from the playstation store-.-
    and i have wasted 3 more hours today on trying to fix this crap and guess what… not a single good reply or any help

  • brianthemonke607
    April 15, 2014 at 8:31 am PDT

    Same issue -bought the CD here in Bangkok – registered with Square Enix and their provided key but the other registration is not accepted anywhere – website or PS4 redeem code section….been days now. I read somewhere that I have to possibly register it in the MOG site:

    https://secure.square-enix.com/account/app/svc/Login?cont=account&request=mogstation

    However I cant get past this whole one token issue – it’s been a farce really. I expected to install the game and then just play it and relax since had a PCL knee reconstruction so stuck on sofa….nice way to kill time right?..no….key not valid lol

    Hope this gets solved asap.

  • d1_dio
    April 15, 2014 at 10:14 am PDT

    I checked again and it clearly says “full game”. Even trying to purchase it says I already have it. So pissed off with this misleading statement on PSN.

  • Johnny-Bee69
    April 15, 2014 at 12:48 pm PDT

    [PS4™ Version] Current Known Issue With The EU PlayStation Store Download Version
    We are aware of an issue affecting some European PlayStation Store purchases of FINAL FANTASY XIV: A Realm Reborn which meant some users encountered an error message similar to “Cannot launch FINAL FANTASY XIV: A Realm Reborn. Please purchase it from the PlayStation Store or register the promotion code included with your package” when trying to launch FINAL FANTASY XIV: A Realm Reborn.

    If you are encountering this issue, please contact us via telephone, live chat or email and we shall do our best to look into resolving this for you as quickly as possible.

    Support Centre Contact Form:
    https://support.eu.square-enix.com/c…p?id=5383&la=2

    ※Please note this issue only affects users who purchased the digital download version of FINAL FANTASY XIV: A Realm Reborn from the PlayStation Store. The package version of the game is not affected by this issue.

    We apologise for any inconvenience this may have caused and thank you for your understanding.

  • Souleffecx
    April 15, 2014 at 1:02 pm PDT

    + Matt Hilton on April 14th, 2014 at 10:50 am said:
    Yup! All new platform registrations (like registering the PS4 version) will grant 30 days of in-game time. Please note that users upgrading from the PS3->PS4 version will not receive 30 days of time, though.

    So new users will get 720 hours of free play? Or is it 30 calendar days from launch.?? I’ll buy if we get the 720 hours like you clearly stated in the above comment..

  • LIghtCorrai
    April 15, 2014 at 1:27 pm PDT

    Question, I participated in early access using the promotional code from preorder, The full game arrived yesterday and I’m not sure what to do with the registration code. I’m still currently playing the game now after early access without even using the registration code. I’m not a ps3 upgrader, rather an existing PC account if that matters. My mogstation doesn’t show service for ps4 either even though i’m playing on it now?

  • KevinChaos
    April 15, 2014 at 2:50 pm PDT

    @ LIghtCorrai — I am having the same “issue” lol. I have no idea why it’s letting us play without registering the code? In addition, I don’t even need the disc! haha I payed $40 for game that I don’t need because I already have the client on my ps4 and can play without registering the access code. Awesome.

    Is this a known issue? Has “Early Access” maybe not ended yet and we will have to register our codes soon?

  • Morfea
    April 15, 2014 at 3:05 pm PDT

    Hello, I haven’t downloaded the beta version of the game, and I went and got the physical copy from the store today. Can I install the game onto my PS4 so I’m not required to have the disc? I can’t start the game without the disc in my PS4. If I go to PSN it says “unavailable” on FFXIV and it’s not added to my libraries. Anyone know, I assumed it would be like PS3 where you only use the disc to install the game onto the PS machine. Anyone know?

  • jakal1993
    April 15, 2014 at 3:23 pm PDT

    i have a question. I’m playing on a ps4 and got a copy of it today and i was wondering will the registration code work across my ps4 or just the profile it was used under?

  • aLdOrinss
    April 15, 2014 at 4:40 pm PDT

    Complete Garbage

    I’ve spent hours trying to remedy the situation in which I shouldn’t have in the first place, given paying for $70 for something that does not work. PLUS still having the Game still on PSN to purchase is ludicrous given that the DIGITAL DOWNLOAD DOES NOT WORK. http://sqex.to/WXr was of no help either it just sends to to a cycle of filling in forms which asks for your credit card details? Unreasonable and rather unfair to the ones who’ve purchased the digital version on ps4, Money has been taken but service was of no use.

    I paid for a game that does not work, Support centre is next to useless given that COUNTLESS people are having the same problem with the launched Digital version on PS4. Given that we’ve paid money for something that shouldn’t have a problem in the first place, Utter disappointment and misguided.

    I recommend that nobody purchases the Digital version on the PSN network, You will just be wasting your money.

  • Effing-Frazee
    April 15, 2014 at 6:25 pm PDT

    Still can’t register it to begin playing on account of an eighteen character registration code being sent with the game and requiring a twenty character one… . Forty dollar space saver on my game shelf for now.

  • MrBShellz
    April 15, 2014 at 6:34 pm PDT

    how the heck do i register this game so i can actually play it??? where do i put this registration code in??? HELP

  • nate_eagles8
    April 15, 2014 at 6:39 pm PDT

    I bought the game for $40 dollars from the PS store, do I need a redemption code to play? if so I don’t have one.. And am also having trouble logging in. I cant remember the login I used from the beta 1.. I have a SE account too but cant link them. I would hate to waste money on the game. its great! I don know if I’m looking for help in the right place but if you can I can be contacted. @ nathaneagles8@hotmail.com

    Thanks!

  • Effing-Frazee
    April 15, 2014 at 8:00 pm PDT

    They took a while getting the bugs out of the last game i got from them too. Thief. Maybe this company can’t back up what they try to produce. I think an extra month of gameplay(subscription) is in order for all of us who have been paid for on or before the release date and still cannot play because of their shortcomings. On the other hand who knows what blunders we’ll uncover upon actually getting the game started.

  • tryptik
    April 15, 2014 at 8:31 pm PDT

    I am having an issue. I had been a part of the beta process on PS4. Still had the Beta on my PS4 even after the beta was finished. Before the 14th, I had noticed that the full game was available to download, but not yet available to purchase. I had downloaded the client. Yesterday I had purchased the Collectors Edition through the Playstation Store. I cannot log into the client or through the Mog Station without a registration code. I did not receive a registration code at all. Please help, have spent the past 4 hours reviewing this problem.

  • TariboTheTruth
    April 15, 2014 at 9:39 pm PDT

    At the sign-in screen, I can’t login!!! I tried changing the password but it still doesn’t work!

  • PistolPrue
    April 15, 2014 at 10:12 pm PDT

    When it tries loading the first time setup, it crashes at about 26%. Paid 40 bucks for the game today, and want to play!

  • PistolPrue
    April 15, 2014 at 10:14 pm PDT

    error 20019 BTW!

  • TheDudeistt
    April 16, 2014 at 3:40 am PDT

    Played the beta and enjoyed it, yet i cant log onto the mogstation from my ps4, says the id/password is incorrect, yet i can do so from pc, almost as if the ps4 website doesnt detect my account, i was really looking forward to playing.

  • henrykero
    April 16, 2014 at 6:45 am PDT

    I bought a retail collector edition , but my registration code rejected , other code for square enix work._ then what shoul i do

  • dustydollar
    April 16, 2014 at 6:53 am PDT

    why cant i change the user id at the login screen ?

  • ChaosEmperor39
    April 16, 2014 at 12:52 pm PDT

    I am currently having a dilemma on this. I got the free download of the client and planning on downloading it from PSN, so how does that exactly work?

    Thanks to those who do answer.

  • onoct
    April 16, 2014 at 3:33 pm PDT

    I just bought this game for the ps4 but it wont install at all even the demo wouldnt even launch wont even go to an area to enter a code or anything what is going on help pls :)

  • NinjaTadpole69
    April 16, 2014 at 4:56 pm PDT

    Hey guys, if you bought the physical copy are your like, “where the **** is my registration code? All I have is the membership product registration card!!” Well if you take your manual out and look on the back you will see the PSN registration code. I know, I know, what kind of dumb *** would put that damn code on that back of a manual?! My thoughts exactly.

  • Rienblade
    April 16, 2014 at 10:28 pm PDT

    Excuse me, Matt, I am wondering if downloading the Final Fantasy XIV: A Realm Reborn Collector’s Edition digitally off of the PlayStation Store would give me a subscription. Would it be like buying one in stores? Or do I have to pay the subscription separately?

  • Valthenius2014
    April 17, 2014 at 1:11 am PDT

    I have problem registering ..the game says i need to register but i dont know where to register …..im using a ps4. Any help is appreciated

  • Necaros
    April 17, 2014 at 3:45 am PDT

    I know FF14 comes with 1 month free online, but do you need to ALSO have a subscription to PS+ in order to play online? Or can you simply get more online time via the FF14 website without PS+ subscription?

    Thanks ;)

  • Jakisall
    April 17, 2014 at 7:46 pm PDT

    At any point will I actually be able to play the game outside of the oh so fun error 2002 mode?

  • ChemicalEmperor
    April 17, 2014 at 8:36 pm PDT

    How do you register this game on PS4? The PS4 home page takes me to registration for a PC version..

  • ChemicalEmperor
    April 17, 2014 at 8:50 pm PDT

    Okay if you bought it for PS4, Go to the playstation store, go to the bottom to REDEEM CODES, enter in the 12 digit code on the back of the FFXIV pamphlet not the 18 digit one.

  • rhusky13
    April 18, 2014 at 12:50 am PDT

    How will i pay the subsciption fee using my PS wallet at PS store? is it possible?.. i tried searching at mogstation but i cant see a way there to pay using my PS wallet

  • mike_360
    April 19, 2014 at 7:11 am PDT

    PLEASE HELP! Can’t change my ID login on the PS4 FFXIV!

  • Shababble
    April 19, 2014 at 6:24 pm PDT

    I bought this game on April 15th, tuesday. It is now Saturday April 19 and I have not received any code from square enid that allows me to register the game so that I can actually play. what a waste of money

  • bozman1986
    April 19, 2014 at 11:02 pm PDT

    I purchased this game from gamestop. I got a product registration code and linked it to me Square Enix account. I also have me psn account linked to my Square Enix account. When I enter my user name and password to login on my PS4 it says wrong username or password. I have triple checked my account info but still wont let me login. WHY?????????????????????????

  • Bladesheath
    April 21, 2014 at 4:23 pm PDT

    I bought the game for PS4 where I also tried to play the Beta. When I bought the game at Gamestop I was given the registration code 4-4-4 and it let me use it to install the game. Once I installed and updated the game I tried to go into it and follow the instructions of making an account and linking it and registering payment information.

    I registered my game online with my email on the Playstation Network website. I then tried to link the account to my playstation on the Square-Enix website and it gives me an error: “Account linking failed. This may be due to your PlayStation Network account being incomplete.”

    The playstation has defaulted my Square-Enix ID and I cannot change it so I cannot log in. I’ve emailed Square-Enix but haven’t gotten any response from them.

    What is the required account information that is needed for the PS4 to be linked to their website? I cannot find anything online that states why this issue is occurring nor any answer for the people that are effected by it.

    Any ideas?

  • rapha_monte
    April 22, 2014 at 5:05 pm PDT

    Bought the game and can’t play.
    Ask me to redeem the code, which I do, and it says that the code was already been used or incorrect.

    HELP?

  • Reconhelldoc
    April 22, 2014 at 5:52 pm PDT

    I’m having problems being able to play my game. The only code I’ve been able to find was from the inside of the case on a smaller card that’s black, red, and white. The top says Square Enix Members. In the red, it says “product registration card” and in the white there is a code in the 6-3-6-3 format. I entered the code and under my profile, it says that it’s registered on the PS4. When I tried running the game, it said that it wasn’t registered. Is there some other code that I’m missing? Please help!

  • saltyseahogg
    April 23, 2014 at 12:07 pm PDT

    im having the same problems, im selling my ps4 and buying a ps3 because ive had nothing but problems with the ps4. i try to redeem the code it says already used or invalid, i try to link my accounts and it says incomplete and ive never even had a square-enix account so its not like theres already one linked, ive wasted 3 days now trying hour after hour to get this stupid thing working.

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