UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@2062 so it’s really fair that those wh had 2+ accounts will get 4+ free games, and those with 1 account only 2, right?
And I didn’t signed up for a networkd that was down, I wasjust able to sign-up when it came back!
But thats ok… I didn’t changed my mind on getting a ps3 even having an xbox 360 option CHEAPPER, and with online services working FINE! But, I’m not as loyal to sony as those who blamed on sony because of the interruption!
Funny fact: I was a p2p player of everquest II a while ago, a SOE product, and all I got for my EQII was “double xp week as everybody else”
So I had an sony account BEFORE April 20, a SOE account, wich I can’t use on my ps3, cos SOE is not direct connected to psn.
@2078 just follow the steps provided and try again.
@2076 I hope you get your games with the least amount of frustarion.
Which 2 games r best for PS3?
@2078 Make sure to complete the download of each title all the way otherwise you’ll have to go into account management>transaction management>services list>SCEA Promotions to download the games.
i got a error message when i went to download my 1st game so i back out and tried it again and my 1st game download was gone and all i had was my 2nd game download left so now i only got to DL one game can you plz help with my 1st game DL my 2nd game Download jusy fine and i dont have any history on my first game DL. i even checked my DL history
2081 – In so many words yes.
@2074
I assume you’re also a PSP-only user? Sony decided to exclude us from the Plus option for no reason.
@Fuinacious SOE and Sony Computer Entertainment are two seperate branches of the same parent company. SOE was also hacked, and people’s actual bank account and credit card info was stolen in that hack. But for everyone complaining about the April 20th cut off. Here:
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
Its right below the Welcome Back picture. So I’m not trying to be a jerk or rude. I simply answered someone’s question, because they didn’t read the blog post on this page.
well, going to pack back my ps3 tothe closet again till my 2 newly bought games arrive (RdR and heavy rain), cos I already got platine on tekken 6 and nobody still plays it online… =/
Good luck everybody who got the wbp.
well seeing my bf and i both have seperate accounts and paid over $100 each i say its fair
My local news just reported that Sony was again hacked, is this true?
and i am not trolling.
i received a error message while i was installing infamous
@2083 alot of people seem to like wipeout HD + fury and inFAMOUS
also on last question how do i get in famous correctly and has anyone got infamous and actually succeeded
we got infamous and everything worked fine for us
Btw add me on PlayStation Network if you like/play inFAMOUS, inFAMOUS 2, Uncharted 2, Uncharted 2 multiplayer, Uncharted 3, Wipeout HD + Fury
Yeah, just tried to download my first free game (Dead Nation) and got an error message, then clicked download, then clicked thru to confirm 1st free game purchased and nothing has downloaded. Nothing shows in my download list, and it only has the option to download my second free game.
How about latin america?, we dont get nothing ?, unfair man …
I went into the store to download infamous and its not there but, the other free games are though. Maybe in a day or 2 when the traffic slows and the errors are missing is when it’ll come back. I downloaded super stardust hd but i’ll save my other one for when infamous does come back. I’m getting infamous 2 on tuesday, i was just wanting to go thru the bad cole story line since i never beat that b4.
Sony you have promised me a quality console experiance and failed to deliver for the last time!
You are incompatant, and you treat your customers like children .
You have lost more than a few customers this day and I for one will NEVER again purchase any Sony or affilate products.
Welcome back?
No Sir,,, Good ridance!
Latin America WBP is coming in a later date, as announced on the latin america blog. It’s just that latin america division of sony is not much interested on customeers satisfaction yet!
@2091 it was sony pictures that got hacked by a group called lulzsec
@2095/ o well when i tried it said i had to do it again so thanks for the good info
Also everything has worked out fine with me today i had no problems, downloaded my 2 free games (inFAMOUS and Wipeout HD + Fury) i got my Play Station Plus and a new theme/wallpaper. Spent the rest of the day playing inFAMOUS got pretty far in there i spent all night playing Wipeout HD + Fury and i was so busy with the 2 games i was only able to play 1 match of Uncharted 2 Multiplayer. For all the peole who can’t get your games to download just wait for server to become less crowded..
Anyway it’s been a long fun day so i’m going to bed
Btw add me on Play Station Network if you get the chance
Sony is the worst corporation on the face of the planet. Thanks for not giving PSP-only users the Plus trial, you incompetent pricks :/
Later MinusForever.
who else is having problems installing the free games
Repost since no one answered me the first time -_-
So I was already an existing psn plus user on my main account Vannward, and now that I try to access the 30 days free psn plus from the welcome back program it says ” This content cannot be accessed on your account.” So i’m just wondering what am I supposed to do?
2100@ Thanks man, so all i need now is wait, well fine…
@2087
Nope – PS3 only, which is why I’m so confused!
Thanks for the info bigbaddoom.
@2107 As far as I know, already existing plus members have an 60 days acess already added to theyr accounts! They don’t need to activate the “free 30 days” cos they get “free” 60 days automatically!
Finally got both downloaded (Wipeout & LBP)took some time but it worked and I know for Wipeout you have to download all 3 files for it to work.Good luck to everyone with the freebies and I think all the problems are just from everyone trying to get it at one time.
First off, I’m ecstatic about the store being back up, who’s with me? However, I put 1 of the 5 free games in my cart then went browsing for some other stuff, when I went to check out it disappeared and now I can’t get the game without having to pay for it, has this happened to anyone else?
Anyway, no big deal there’s still a ton a crap left and oh yeah, add me as a friend and I can promise you I won’t send you spam mail, everybody wins!!!
I never got my second Game on the PSP! I kept getting an error. I barely got my First one. and now My second one is gone! How do i get it????
i download the free 30 day of ps plus and the free games gone
Hi there, I just picked two of the PS3 games from the welcome screen (they’re still dloading) I just wanted to know if I’m able to pick 2 PSP games as well, because if so I’m having some trouble viewing it on Media Go PSN and on the PS3 PSN.
Thanks Lou.
has anyone succsessfully got and played with it working HD wipeout+FURYADD-ON??? PLEASE RESPOND P.S NEED HELP!!!
@Cat99899 It’s most likely not possible, but I hope you’re still reading this: I hope that you never get the chance to play games in your natural life. I really wish that would happen.
@ 2111 Actually I just checked, Your supposed to get both the 60 days and the 30 day trial. So I got screwed out of my 30 days, kind of want an explanation.
@LuciferCurse
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
…….
ok everyone! before you go off about how it doesnt work
1st- make sure you’re trying to download the games with your MASTER ACCOUNT
2nd- do the “XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions” thing
3rd-persistance! if at first you dont succeed, you’re in good company
4th-patience! wait until everything calms down! maybe a day or 2
my gf and i have seperate accounts and we got lbp, infamous, wipeout and dead nation. also we got lbp and killzone for psp even though we dont have one. we will be getting one. other then the psp games all ps3 games downloaded, installed and plays great.
@2117 I got Wipeout+Fury just make sure you download all 3 files (Full Game+Fury+Demo and it should work but don’t try to play until all 3 are done
2100 – You’re kidding right? Most of us are more than satisfied with Sony. From PS1 – PS3, I and millions of others are satisfied. Glitches happen. Hacks happen. I wonder what you expect? A hotdog, cartwheel, and a reacharound every time some minor little inconvenience pops up?
@2117 I’m downloading it now, everything seems to be going alright. Whats your issue?
thanx sony my first game is downloading
Everything’s finally downloaded and I’m playing inFAMOUS right now. The graphics aren’t the greatest and the controls are a lilttle choppy, but hey, I can’t complain. IT’S FREE!!!!!!!!!!!!!!
Getting a little tired of the whining…
get issue domnloading