PS3 Firmware (v3.21) Update

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The next system software update for the PlayStation 3 (PS3) system will be released on April 1, 2010 (JST), and will disable the “Install Other OS” feature that was available on the PS3 systems prior to the current slimmer models, launched in September 2009. This feature enabled users to install an operating system, but due to security concerns, Sony Computer Entertainment will remove the functionality through the 3.21 system software update.

In addition, disabling the “Other OS” feature will help ensure that PS3 owners will continue to have access to the broad range of gaming and entertainment content from SCE and its content partners on a more secure system.

Consumers and organizations that currently use the “Other OS” feature can choose not to upgrade their PS3 systems, although the following features will no longer be available;

  • Ability to sign in to PlayStation Network and use network features that require signing in to PlayStation Network, such as online features of PS3 games and chat
  • Playback of PS3 software titles or Blu-ray Disc videos that require PS3 system software version 3.21 or later
  • Playback of copyright-protected videos that are stored on a media server (when DTCP-IP is enabled under Settings)
  • Use of new features and improvements that are available on PS3 system software 3.21 or later

For those PS3 users who are currently using the “Other OS” feature but choose to install the system software update, to avoid data loss they first need to back-up any data stored within the hard drive partition used by the “Other OS,” as they will not be able to access that data following the update.

Additional information about PS3 firmware updates, including v3.21 (once it becomes available), can be found here:
http://us.playstation.com/support/systemupdates/ps3/index.htm

PS3 owners who have further questions should contact Consumer Services:
http://us.playstation.com/support/ask/
800-345-7669 (800-345-SONY)

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7,437 Comments

  • So incredibly dissappointed. Now that the DNS work around seems to have been patched, I think I’m going to catch up on my PS2 backlog, as I can’t bring myself to do this update. Part of me thinks that maybe Sony will see the precarious position they have put themselves into, and when it becomes obvious that they are going to have to pay out a good sum of money, they will re-enable OtherOS. Then the sane, logical side of me says that Sony has wieghed the likely cost of this action, and are prepared to pay out what they need to (if they have to), and they will NEVER re-enable OtherOS.

    It could have been worse, I suppose. If they had (and eventually they probably will) decided to disable my PS2 backwards compatibility, my head may have exploded with rage.

  • I used to be a loyal Sony costumer. Not anymore.

    Sony is now just another M1cr0s0ft to me. I hope both fail miserably.

    Well, at least I still have N1nt3nd0. Now with Monster Hunter Tri being released, I can say they have good hardcore games.

    Going to sell all my PS3 games (more than 30) and buy a N1nt3nd0 console.

    Already sold some games.

    Goodbye, Sony.

  • This is certainly no April Fool’s joke. I tried doing the update last night and saw the warning that I would lose my Other OS feature. That alone deterred me from the update. Then, I tried signing into the PlayStation Network with my current firmware and it wouldn’t allow me to do so unless I do the update.

    SERIOUSLY?! My PS3 is practically useless just because I want to keep my Other OS?! People who want to keep their older firmware should still be able to sign into PSN, at the very least. What would be the harm in that? It’s like Sony is making a perfectly working system partially defective. Now we’re either being forced to stay offline with our Other OS, lose the Other OS feature to regain PSN connectivity, or buy a whole new PS3 to keep the functionality of our older model.

    I refuse to do the update. I’ll let it collect dust until there is a workaround for this nonsense, whether it be an official update or some type of hack (because I’m that furious).

  • You guys know that no law suits can be made. Sony has A LOT of fine print in their contracts for this very reason.

    I think its dumb how they removed it but hey! get your head out of Phat consoles anyways the ps3 slim is here.

  • Haha you guys are saying your going to move to Microsoft because of this?.. the last I checked Microsoft didnt even HAVE a console that could install another OS. So right now PS3 is still top for having blu-ray, free online, ect.

  • @FinalEdition |
    The PS3 Slim sucks.

    1. No Backwards Compatibility
    2. No OtherOS

    I will not be purchasing a slim until at least Backwards Compatibility is put back.

  • @ finaledition

    yeah youre right so people get the alienware laptop.

  • i like the PS3’s OS, all i want is a stable, virus free and secure operating system to play my games, digital media and blu-ray movies and browse the web, one thing i hope sony does is add an app store, i really would like to do more on the system then what i’m able to do with it now.
    don’t just “make believe”, make it happen damn it!!

  • people are moving to the other box because unlike sony they do not remove features we paid for.

    All sony is doing with this update is threatening the very concept of ownership.

  • I am not going to over react and start saying that I hate my PS3 like some have, I am taking a different approach.

    I have always preferred the PS3 but own the 360 as well. I have never bought a multiplatform game on anything but the PS3, the only 360 games I own are exclusive titles. This update that I was forced to do (it is not optional at all, that is BS) has changed that. I will still buy PS3 games, exclusives like Uncharted and GoW titles, I will not punish myself like that.

    I am also not buying Sony products when I have a choice, like when I buy a new TV in the next month or 2 (after my tax refund). I was considering a new Sony LED TV, but now will go with Samsung or Toshiba.

    It is sad they did this, I used the Linux OS since I first purchased my PS3 12/07, it is unfair to remove this feature.

  • @FinalEdition
    As has been covered several times, consumer law trumps E.U.L.A.s etc. Google ‘sony settles’ for info on some earlier successful suits.

    @dedrater32
    Re: the ball not rolling very fast — That’s how things generally go with lawyers, admittedly. Hope something works out, anyway.

  • honestly i hate closed drm systems, to get straight to the point the ps3 game OS sucks it has not really grown much since the playstation 3 came out.Its too bad this fine piece of hardware gets all its good selling points removed in future updates. now lets compare this to something that came out after the ps3 like android ( googles phone OS ) now it would be awsome to run something like this on the ps3 because it actually runs on phones 500mhz 128mb ram yet it has more features and an app store thats growing too. if the ps3 was open it would be cool to replace the game OS. whats funny is its a phone OS and it would blow sonys lil game OS away. anyway just a thought open vrs closed ~ and a comparision of what the ps3 game OS should be now.

  • I as a consumer Purchased said item with the intention and belief that I could use Other OS feature so I could perform other tasks and operations as intended by SCEA which include but is not limited to testing Home brew as stated in the original ToS. How ever I did not use it for illegal hacking reasons.

    Sony, You gave the consumer an itme that was very useful. Your Hiding behind a very weak law at best and a very questionable on as well.

    many of us know and understand that “intellectual Property is on shaky ground.And most cases that has this at the base, have Lost. in court.
    You Now have shown a clear cut pattern that you “dumb down” a system just because you DRM and ToS allows you to do so. also I find it very interesting when “Benito” made record when he said he understand that the ToS States “We should” make this change. Asserting strong emphasis on subject at hand.
    be expecting more Calls from the BBB, FTC, And attorney Generals from various states.with reguards to your treatment of its customers
    And to get to the head of the subject
    please call:
    650 655 80000. this is Sceas HQ.

  • So there we have 3 pieces of evidence that was commercialized .
    We have a verbal statement
    we have SCEA’s Sight that states it is designed to be an entry level computer
    and we have Sony stating it was never commercialized
    Id say that is enough for court Proceedings.
    Oh Ivon with HQ when asked do we really have a choice? She skirted the question
    here is her Number to contact her directly.
    call her at :
    650 655 5548 .
    Ask her about why we are forced in to the update.
    Ask her why we are denied entry into PSN unless we make this update.
    See if you can get an answer from her.

    She was talking to someone in the back ground too I think it was there attorney.
    So call that number..Skip the 800 number.

  • Guys Im gonna say the follow & it may bring a lot of “flames” but it needs to be say: WE FANBOYS/GAMERS NEED OUR PS3!!..with or without Other OS… I just updated to 3.21 & at first I was piss off but as soon as start playing online my mood changed it… So we lose Other OS ,ok but are you willing to lose gaming on the PS3, we had almost 3 years of LINUX & it never got better (Heck even my Iphone its better than this) But we are forgetting that PSN is free!! that we like or not PS3 has got way better with updateds over time & the best games are now on the PS3…So take 5 minutes ..cool off & start compare what you getting & what your giving…& then make the rigth choice !!! But dont make a choice out of anger cause you’ll pick the wrong one…if you decide to stay I’ll see you online ..if not ..Heck of a 3 years run! uh?…

  • Sony has just turned the ps3 into another psp in terms of piracy. Geohot said you just turned 100,000 non hackers into hakers. Look what Dark Alex did to your handheld.. Imagine what such a high profile and proven hacker is going to do now that you have basically challenged him (and all who back him) to a duel. Because of the actions you took, one year from now your system’s games are going to be worth the 70 dollar a year rapidshare account that people will but to pirate your games.. that means third parties wont be motivated to develop exclusively. sony.. you have lost.. badly

  • Until mar/2010, I didn’t care about h4c king or doing anything weird to my PS3 simply because I didn’t wanted to. Even I didn’t know about this Geohotz guy. How in the world, removing a feature will be a good solution to a security problem. What if your car’s air conditioning system has a failure and your mechanic just disable it to “repair it”. Then, if tomorrow another h4 cker finds an exploit in web browser, then s ony will disable web browser (feature that s ony even don’t care about updating essential plugins like flash), if after tomorrow a h4 cker finds an ex-plo1t in photos option, then s ony will remove photos feature. At the end, we will finish with just a faster ps2 with bluray (but only if bluray reading isn’t disabled because a h4 cker found an ex-plo1t on it).
    I had to lose linux just because sony engineers are too lazy and they prefer to think “If something fails, just turn it off”.

  • I don’t get mad I get even. I just got a letter stating that they going to not reply to my enquires so it seems that Sony thinks if they ignore the consumers the problems will go away…OH REALLY?
    To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

    [===> Please enter your reply below this line Please enter your reply above this line <===]

    Subject
    I DEMAND YOU RETURN MY OTHER OS OR I WILL SUE. AS MY SYSTEM WAS GUARANTEED TO OP

    We will not be responding to any further e-mails you send regarding this issue. You have been answered several times on this matter.

    Regards,
    Anthony R.

    Well if they would answer it on a reason why then, I would stop asking.

    they love to pass the buck.

  • what about the internet cafes who where providing gaming as well as internet serfing and chat programms like msn and yahoo u just took away there business

  • is it just me or did u ever notice this “downgrade” thread with more than 7k+ comments does not go on front page anymore when a new post comes up?

  • can customers service get information from/to sony because its doesn’t seem like they know …

  • LAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAME.

    If there is a class-action suit, sign me up.

  • I’m on-board with the rest of you! Not only did I discover the update and what it entailed but the same day I decided to get the full version of NCAA Football 10, which I had been playing the demo on my PS3 for weeks and finally bought it on PSN, after DL & install I went to play it and discovered it was a PSP game. Nowhere can you purchase and download the full version for the PS3. I asked for a refund and was flat denied it. Why have the demo but not the full version. Yes I should of paid more attention but I didn’t and believe this to be an easy mistake. I’ve even seen PSP games when I go to the folder on PSN for only PS3 games. Sorry I know this thread was for the update only but I am pissed not once, but twice in one day at Sony. I’ve many times thought about installing a different OS. Now it doesn’t matter, robbed my rights away from me for which I paid good money for…

  • @7041 MajDLT

    “Why have the demo but not the full version”

    Sorry about the PSP, PS3 game confusion man, but that is your fault, it’s rare when you can download a full fledged PS3 game, demos are common, downloading a 10GB+ game isn’t.

    That sucks, but for that particular issue, you have to look at Sony’s side of it. You could download it, transfer it onto your PSP, and then demand money back.

    Now if your point is that it wasn’t clearly enough, or obvious enough that it was a PSP game, well then I agree with you about there should be no mistake in clarity.

  • The ball is rolling as fast as it can, and would be rolling faster if people would get in touch with me and make contact instead of relying on me for everything. I can help facilitate this, but most people just want to sit and watch, some complain about the speed. I have offered contact info, but if you think you can do better please, have at it.

  • @7038 New comments show up on the right column of the page. New posts push down older post, naturally. Old posts aren’t magically promoted to the top again just because someone recently commented on them.

  • @dr_DOOM69

    yeah NP
    thanks man…
    dude the f* moderator just deleted my previous post…

  • dude people from this site keep spaming me and trying to add me when i ask who they’re they’ll delete the request something funnys going on here

  • Us comsumers have a choice.

    When considering a NEW TV or a new LAPTOP or CAMERA or a STEREO system, you can chooce other brands, look at the competition has to offer. I am already not re-buying a sony camera and sony laptop that already $2000 going to another company!!!
    Of course I will still buy some games for the PS3 because it is a nice system, but for my next system I will probably think twice!

    If sony is where they are now it is because of us – consumers. Obviously this decision was made by someone who does not care about the consumers!

    A pissed off PS3 user

  • sonys working with google so maybe just maybe. google crome can be are new browser with tweaks to support low ram and go fast.

    I Really think update 3.30 when it hits * we should get the 3-D & google crome* SO i can watch hulu on my playstation 3.

  • SONY PLAYON SUCKS! horrible lag! GIVE us a NEW browser.

  • @jitterrock

    Hey pal…Me and other thousands of hundreds of japanese ppl..we know (at lest thats how it works here in japan) that Sony isn’t good for home appliances (specially TVs) or any electronic stuff except PSP, PS3 and headphones…other than that …forget it
    JP ppl are well aware of Sony’s products and they’d rather stick with any other company but Sony…Bravia…hahaha, you are kidding me…before I came to live in JP..I use to dream about having one big lcd bravia…no way…
    and now that they screwed themselves up…only PSP’s are my aim…but I mean PSP’s are so good because….I DONT SPEND not even a PENNY on them…all the games can be easily found on the internet…as well as the nintendo DS, which by the way I use everyday at work….haha

  • my grandpa use to say …sony was a good company back then….
    u said it grandpa…lol

  • @dr DOOM69

    agreed bro

  • Nice move sony. You now systematically without warning or option to reject push an update to disable one of the features I bought my ps3 for in the first place. You have no right to disable a feature on a product I bought. I own the system NOT you! Your company wont see another red cent from me or my family….Ever…. My children bought $150 worth of wallet funding a while back even tought I had the reuqire password on checkout option enabled. Which might I add is only required for spending the wallet funds not topping up the wallet. Which you cannot get your money back from without contacting your credit card company. After which Sony bricks your PS3 for online use. I attempted to contact them to get my money back and was told the only way was through my credit card company. After which they would remove my ability to use PSN. Letters to the legal dept and president of PSN have been ignored.

  • @MoReGaMeZ46
    wow…thats quite a story you got there…
    never heard about such thing here in JP…not that I dont believe you…were just in different countries…but I do believe you

  • @rickcavedon

    We all need to get together telling sony we want and need google crome on update 3.30.
    Not only do want it but we need it.
    SONY GIVE US GOOGLE CROME! Is what we need to say, maybe if people try as hard as they did to get otherOS BACK, we could get google crome. because sony is working with GOOGLE, dont we deserve actionably sony needs to take pride in there ps3 game system, there for additional upbringing of contacting that already possible. I doubt google would care hell they would supposedly superb create a new xmb browser from google crome. no doubts in my mind what so ever.

  • @dr_DOOM69

    Yeah…I agree in genre, class and family…
    totally…in my mere opinion I think Chrome is the best webbrowser ever…I use everyday at work…by the way. Im using it right now..haha…..at home too…
    Sony should add this chrome feature on new update and also give what belong to US back….

  • @dr_DOOM69

    man… it’s Google Chrome, not Crome :P

    anyway, Sony is pretty dead to me.

    I’m not caring anymore until they give OtherOS back to PS3 Fat users.

  • @Shigutso-BR

    really? spelling class now…ur not even native english speaker pal…what u talking about?
    chill out yo…

  • It would be rather amusing if a hack WAS made, & named The Kevin Butler.

  • @YakuzaJoe88

    hahaha
    indeed….

  • chrome lol woops didn’t even notice that im typing a mile away from the screen. lol thank for telling me . 8) 8)

    LET reply on this:
    Sony on update 3.30 give us google chrome, re-released to the xmb on the ps3.

  • @rickcavedon

    what’s your problem?

    the guy insisted in writing “crome”.

    you chill out :)

  • @dr_DOOM69

    yeah perhaps they will….but c’mon think this straight with me.
    Do we really believe sony is gon give up their own [DELETED] to put google’s instead?

  • sorry guys i have spelling errors because im not using a keyboard and im typing from a seat far away from the tv .. lol

  • Google Chrome — FOR Update 3.30

  • Google Chrome — FOR Update 3.30

  • @dr_DOOM69

    haha np, and sorry if you felt insulted by my “spelling class”… lol

    now, back to Sony…

    I hope they get su3d by large companies.

  • otherOS=Google Chrome OS
    browser=Google Chrome
    update 3.30 new browser
    update 3.40 new OS

    SONY listen to me the ps3 counts to for a sony product in computers..

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