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PS4 system software update 8.00 launching today

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PS4 system software update 8.00 launching today

Includes changes to Party and Messages features, new avatars, updated parental controls and more.

UPDATE: Following this update, users are seeing a notification about Party Safety and that voice chats in parties may be recorded. Voice chat recording for moderation is a feature that will be available on PS5 when it launches, and will enable users to record their voice chats on PS5 and submit them for moderation review. The pop up you’re seeing on PS4 right now is to let you know that when you participate in a chat with a PS5 user (post-launch), they may submit those recordings from their PS5 console to SIE.  


Our latest system software update for PlayStation 4, version 8.00, is launching today globally. This update includes changes to the existing Party and Messages features, new avatars, updated parental controls and more.

Here are some of the key features in this update:

Updates to Party and Messages

Following this update, Party and Messages will be more tightly linked together and you will see changes to the UI. Both apps will now use the same ‘Groups’ of players for Party voice chats and message exchanges, instead of having different groups setup across the two apps. So now you can start a Party chat or send a message to the group you’ve previously chatted with across PS4, as well as PS5 when it launches.

New Avatars

We’re expanding the collection of pre-set avatars for players to showcase on their Profile. An array of new avatars from your favorite games will be available, including Bloodborne, Journey, Ghost of Tsushima, God of War, The Last of Us Part II, The Last of Us Remastered, Uncharted 4: A Thief’s End and many more.

Mute all Mics from Quick Menu

We’ve added an option to “Mute all Microphones” in the Quick Menu, so you can easily mute your mics while gaming.

Simplified and more flexible Parental Controls

Under Parental Controls, we’re combining the ‘Communicating with Other Players’ and ‘Viewing Content Created by other Players’ into one setting – ‘Communication and User Generated Content’-  to cover both areas of communication and UGC sharing. This offers a simpler setting that’s easier for parents to understand and apply to their children.

 In addition, children can send a request to their parents to use communications features in specific games. When a child sends this request, the parent will receive an email notification and can choose to make an exception for that game and allow the child to use its communications and UGC features. This will provide more flexibility to both parents and children.

Enhanced 2-Step Verification

The 2-Step Verification (2SV) feature on PS4 will be enhanced to support third party authenticator apps as an option during the activation flow and 2SV sign-in across PS4, mobile and web.

Removal of Event Creation and Private Community Creation

After 8.00, you will no longer be able to create Events or access existing Events created by other users.

We’re also removing the ability to create private Communities under the Community app on PS4. If you already have existing private Communities, you can continue to access them.

Updates to Remote Play App on Mobile and PC

At the same time as 8.00, the existing PS4 Remote Play app on mobile (iOS/Android), Windows PC and Mac, will change its name to PS Remote Play, and the option to connect to PS5 will be added. You’ll need to sign in to PSN from your PS5 to be able to access the feature, so sit tight until PS5 launches this November!

 As a reminder, a PS4 system with a wired connection via a LAN cable is recommended to download the update.

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2627 Comments

  • “Mute all Mics from Quick Menu” – Finally. My headphone does not have a built-in mute and it drives me crazy when playing online.

    • We’ve always been able to mute in the party menu itself but not having to exit the game, enter the party menu, muting and then going back into the game will sure be nice.
      I wonder however if this means we can mute the entire party (for example if you need to focus) or if this only applies to your mic…

    • I’m glad that they added that because I couldn’t mute my mic anymore It was broken but unfortunately what also came with this update is that your party can’t be public anymore and you have to create a group to invite people and Community parties can’t be created basically destroying games they don’t have in-game voice chat

    • Honestly? The party system did not need changing. I can only assume this is for integration with PS5. But it is objectively worse. It now takes longer and is a way more roundabout way of creating parties. Plus no public/private option makes no sense. This is genuinely a step backwards.

    • (Don’t ask why that was a reply 🤷‍♂️)

    • @ SlashingShadow – It’s funny that you said that this is a step backwards cuz that’s exactly what Sony usually does when they change things with their updates.

    • Absolutely horrible update. System freezes all the time now, can’t start parties without getting an error and the setup is terrible to start parties. Ps basically broke everything that was working. Thanks chinks

    • Now thatthe system updated to being able to mute all mics guess we dont need to see what friends we got on. Will not load friends list after update

    • I hear some people saying that they’re removing the friends list and that might why your friends list isn’t showing up

    • Ok I updated my ps4 today now I can’t see my friends on the friends list so mate pls fix this pls

    • Does anyone have a fix for this? It gave me the error for file could not be found then I try to update using safe mode bot it gives me ce-34921-9 and tells me to connect a lan cable. But I dont have a lan cable. Is there a fix other than going out and buying a lan cable.

    • The ps4 was way better without this update please fix theres been multiple complaints on tweeter and Instagram and there’s alot of bugs as well.

    • It takes years to load and you cant make party with out a group chat

    • There was absolutely nothing that this update improved. Completely unnecessary. Thanks for solving a problem nobody had and ruining something that was perfectly functional in the process.

    • Horrible update pls revert back pls I beg you sony

    • I don’t like this because they hear you and like you can’t swear by more and that’s annoying because we all now we all swear at sometime when we play so I hope they take out the things where they are always hearing our party chat. I swear to got if I get banned for swearing I’m litterly going to switch to Xbox and PC yea Xbox and PC so I hope they take that out please .

    • Dude this sucks I can’t even play my game COD!!

    • Playstation need to undo the update cause its causing people system to glitch right after the update and you can’t see your friends and you can’t even go into your friends party

    • Playstation u better be prepared for alot of call tomorrow because everyone’s going to call u and raise hell

    • If playstation screws up my system with this update they are getting me a new one or their going to court

    • Wow sony, look what you did. Nobody asked for this and i’m sure if you don’t fix it your sales are gonna go down and xbox is gonna make a lot more money than you. Just saying

    • Pls just give us our regular parties and give us our privacy because this invades our privacy. This might be the downgrade of PlayStation it was the best version now it’s still GREAT but it’s going to be recorded and a lot of people won’t find that fun.

    • Nope dont like it if i gotta mute my mic WHILE IM IN THE GAME the hassle is going to be to mute my mic on screen i rather just click a button on my mic 🤣

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    • If they don’t undo this update BEFORE HALLOWEEN!!! I’m switching to XBOX

    • 1 thing I would love being implemented would be to have saved replays of your games to cut down on memory that direct video cost on the crucial memory space.

      Final Fantasy Dissidia has that on the PSP where it saves the actions taken by the player and recreates it whenever you want to replay and record them into video.

      The save game files are only 85kb, standard mp4 of that same gameplay is an average 100mb or more and they aren’t full HD or anything, so 4k videos would take even bigger part of the internal memory than just recreation of the action.

      Now, this does mean that you’ll need to reprocess the gameplay again before getting a mp4 video out of it, but think of all the internal storage you save by doing so, saving all the actions of your game as a save file, to then take out whichever parts you want to make a video out of.

      I have over 2 Tb of gameplay stored on External and Internal HDD on the PS4 and that method would drastically cut the cost of memory, allowing for more games purchases giving more revenue for Sony.

      YouTubers will also love you for it, giving you good promotion.
      And, all that saved space means more place for games.

      It might require developers to add this feature inside their games but with the PS5 already storing cache data, that could be a great place to start building an add-on to the UX and games.

    • If you can find a party

    • omg I have mixed feeling about this update, my mic is broken so the mute all mics option is a plus. But on the other hand I don’t like how the party things are now the parties aren’t going to be as fun as they once was. Now we can’t have random people join the party and not knowing what could happen. Which was fun and funny.

    • This new update fried my HDD now I can’t play on my ps4 as a stay at home dad. Come to find out the ps5 is launching its sale date November 12th coincidence? Tear up all the sony Playstation users devices right before they launch there newest console. My CoD Warzone addiction is very mad!!! Sincerely ign LordMurderer. I am very disgusted with sony after this stunt.

  • Sounds good. Still hoping to see that PS5 UI and what new features it brings with it soon.

    • Playstation literally isn’t working now

    • The update is terrible i dont think people are enjoying it

    • There was absolutely nothing that this update improved. Completely unnecessary. Thanks for solving a problem nobody had and ruining something that was perfectly functional in the process. Please give us back the old party chat system.

    • Sony all these people are right changing this not getting any where because if nothing is happening then what the point updating the system of the new version

  • just work with discord and get a proper cross platform communication app

  • Is updating the PS Vita remote app being considered? I really appreciate having a remote device with physical buttons and still use my Vita every day for that purpose.

    • Same here. Hope there is support for ps5 remote play on Vita.

    • They gave up on the vita years ago. Don’t hold your breath .

    • They “gave up” on the Vita, but they have also been releasing system software updates for the Vita reasonably regularly.

    • Same! I use my Vita basically every day, and over the life of the PS4 have probably played it more on my Vita than on my TV! But the only updates Sony has pushed to the Vita the last few years has been for “stability” — read: “anti-homebrew and anti-piracy”. Those are even few and far in between. Sony stopped caring about the Vita and PSTV before it could even hit its stride.

    • @Fnord Updates that do nothing but feebly attempt to combat piracy and hacking. Don’t kid yourself.

    • I think Sony is killing off the Vita entirely, considering in a few days we won’t be able to buy Vita games anymore :'(

  • Being able to jump from a ps4 chat to ps5 sounds like a nice thing, but also worries me about cross-chat between a PS4 party and a PS5 party? Especially games that could/will support cross generation play

  • I just finished the update and i cant create a party or anything it shows “WS-44369-6” wtf??

  • And I also can’t invite anyone from my friends list it says an error has occurred I legit can’t do anything.

  • Hi since the 8.00 update i can’t see my friends list.Could you tell me why?thanks

  • I get error coded whenever I try to look at my friends list… the update was done very fast but when I got back in I couldn’t look at my friends list. Meaning I couldn’t invite anyone to a party..

    • Well your update just got everyone that has that one stupid friend banned with your new system, and I can’t see my friends list and the parties didn’t need a changed! Everything was perfect before 8.0.0!

  • Does this update kill vita remote play? If so that is terrible

  • Error WS-44369-6. Bugged update….c’mon!!!

  • Just did the update and now I cant open parties and get errors for my friends list

  • Am I missing something or does anyone know where to activate a 3rd party authenticator app? Can’t find it anyhwere.

  • Hey sony I’m scared I can’t afford a ps5 at this time plz let the ps4 live for a few more years…ps4 is the greatest gaming console ever made plz don’t let it die…4k is here and hdr is still alive streaming is here here and people still use disc…I know that with every new generation the last one eventually goes away but this time around is different. Ps4 is one of those things that will refuse to die you have created a monster. We all know the ps5 will take it’s place…but I believe you know what I’m justifying because you have worked hard to make ps4 games compatible with the ps5….in your heart of hearts you know that even though the ps5 is next gen and incredibly beautiful and amazing the ps4 will always be the golden child. There’s no telling what the future holds for ps5 but with the ps4 being the beast that it is ps5 has a massive hard act to follow…..I’m sorry for rambling but I had to express what I felt….next gen let’s go

    • Usually, when a new console comes, the last gen console stays for about a year more or so. They’re aware that not everyone will get a next gen console right away (I won’t). When ps4 and xbox one came out, ps3 and xbox 360 lasted for almost year and a half in the main market.

    • @ivanblackheart
      Yeah Man.
      My idea, Re-Release The PS3 With Streaming/PS3Share,Editing Capabilities(ShareFactory) & People Won’t See A Large Shopping List of People On Online PS4 Or PS5 For A Loooong Time😂
      PS3 & Xbox360 Have A Large List of Loved Games That People Would Love To Stream Lazily.

    • Sony confirmed that ps4 support will last atleast 2-3 more years after the next gens release

    • whats your cash app ll send u 500

    • A surprising amount of the PS5 games they’ve been advertizing are also coming to PS4. This includes Horizon 2, Miles Morales, Sackboy: A Big Adventure, Bugsnax, Kena: Bridge of Spirits, Hogwarts Legacy, and probably a bunch more I’m forgetting. Likewise when the PS4 came out, PS3 games were still coming out for at least a year or two. So don’t panic, there is no incentive for Sony to immediately abandon such a large customer pool.

      In my personal opinion though, the PS4 was just a PS3 2.0 that lacked a bunch of PS3 features, had an ugly/laggy UI, and largely didn’t do much new or of substance at launch, at the expense of all backwards compatibility. With that weak even for the time CPU, I wouldn’t call the PS4 a beast. PS5 is the biggest generational difference probably of all time just by virtue of finally standardizing SSDs. Only interesting accomplishment under the PS4’s belt is Share Play and adding trophies to PS2 games somehow (but then barely coming out with any PS2 games).

  • Did anyone check the update before releasing it because it’s broken can not use messages, friends or party now nice job Sony

    • How can beta testers for the new update not see one of playstations MAIN features i.e your friends list, where most players start the process to play a game! doesn’t work! Great job 👍 superb sony, well done 👏🏻

    • I was invited to the beta, but like every beta with Party Chat changes, I had to pass on installing this one as it would only work with others on the beta.

      This is broken as all hell.

    • @ l-sully-i
      Apparently everything was working fine in the beta, the error appeared in the final release, which I guess they didn’t bother to test.

    • Same here, congratulations playstation u broke ps4. Ruined one of the funnest parts of ur game. Party chat was fine, now even if they fix it, people gonna be scared to talk trash cuz somebody get in their feelings and report u, u blocked. Stupid idea.

    • In the Army we had a joke that went “If it ain’t broke, fix it till it is”. You absolutely nailed it with this update! Your change to the chats has ruined PS4 for me. There are no chats available to join. Why would I spend another dime when I can’t enjoy the games with various friends? Watch out Xbox, here I come.

  • Updated made it impossible to see friends. It gives an error

  • Hey, your new update has seemingly brocken my friends list. I’m signed into psn Im getting notifications, my profile says I’m online, I can see players via looking below a game icon and I can connect to online services in games. But whenever I try load my friends list, I get “Cannot load. (WS-44369-6)”.

  • Anybody having issues starting a party chat or even loading up friends list? My friends list keeps saying, cannot load.(WS-44369-6)

  • Hi, I have a weird issue with Remote Play. I have the LG G8s (Android 10). I can connect my Dualshock 4 to my phone through Bluetooth without issues. But when I go to the Remote Play app, it says Remote Play with DS4 is not supported on my phone. This has been the case ever since I got the Android 10 update in September. Can this be fixed?

    I really hope Remote Play with Dualsense works on my phone, because I bought this phone specifically for Remote Play with a controller.

    • not all android 10 can connect DS4 to Remote Play. but you can connect it with another trick.

      if you have secondary account. log in to remote play to your secondary account. and after you already can play through your phone. press PS button and change it back to your primary account. and now you can use your DS4 as controller in remote play.

      because the system think it still stream from your secondary account.

    • adddition. Press PS button on your DS4 not on your smartphone.

  • Fix ur stupid new 8.00 update what the heck have you done

  • They forgot to mention the pop up that says that you may be recorded in your party and you agree to being recorded… No way to stop it or deny the request.

    • Dude YEAH WTFFF. That is so sketchy!!!

    • Yea that’s something we can’t let slip

    • I son’t know why people are so sketch out by that.

      Depending on your settings for Audio Sharing, it was ALWAYS a thing.
      That notification is simply just a warning label for “Hey just letting you know, your may be recorded. Don’t be a piece of ****”

      You can always turn that off..

      cry babies.. serious.

    • Um Playstation themselves isn’t recording you. The pop-up just says that you may be recorded by other users for moderation reasons, which can be disabled by never clicking ‘never allow’ in the allowing your voice to be shared tab, located in the party settings

    • Playspy update 8.00, 😵

    • @lovely_amaterasu stop spreading misinformation, you CAN NOT turn it off, that setting is for streams and gameplay videos for youtube

    • @TWODEEEE If you actually read exactly what they said you’d know that they have always had the option to record what we say and users can record what we say in parties to report us for breach of community code of conduct. Do yourself a favor and READ WHAT THEY SAID. They said specifically it is designed for moderation between users IE to moderate cyber bullying and harassment in case it is reported. This is nothing new, they have been doing this since PS4 launched. Can’t believe how many of you don’t get that.

    • i-thetempest-i: Same. Is nearly everyone an idiot on here?! Smh

  • Put party chats back the way they use to be, I don’t care if you want to listen to me in party chats, but if there is a toxic player in a party chat I can’t kick them, everybody that’s in that party chat has to leave and start another one so that toxic player is not in the party chat. It’s not that hard to fix, it more of a pain that everyone has to do something to not listen to a toxic player, rather than letting someone kick them.

    • I agree this is a terrible change it sucks that you can’t have your party on public do you have to create a group so that they can join

    • The point is most of the time party chats are made with friends not random people first there was a problems in game chat with people reporting an being wimps nothing was wrong with a private party now i cant even make a private party now i gotta make a group just to be in a party like thats stupid yall wanna be lil spys now 😂

  • Give me freesync/vrr on my pro. Its a shame.

  • This update wont let me load my friends list

    • Whenever you try to leave a party now, you don’t actually leave it will keep you stuck in the party and show you a party screen with no one in it and if you try to hit leave this party it will just bring you to a screen saying create a new party there are no available parties. Also, what my friends at, I miss them.

  • Let’s break the PS4 just in time for the PS5 release

  • friends list is gone on new update

  • I updated my console and now I can’t see my friend’s list.

    Error WS-44369-6

  • So can’t view friends, can’t join party and can’t change status. Different error codes for everything popping up. Even the one that says ‘account suspended’ Great job.

  • This update is broken, I can’t see who is online and can’t play with frienda, more people have this issue.

  • friends are broken and 2fa apps still dont seem to be supported

  • so with the new party system it is quite bothering i really don’t like how you have to make a group just to make a party the other system worked much better in my personal opinion, please do fix it.

    • I doubt they will change it but omg this new update is ruining the playstation experience. First the trophies now this??

    • Agreed – Why would they mess with something that isn’t broken.
      I cant see the sense in having to message first, especially when you may play Online games with many
      random people to do quests

    • On god PlayStation you should not ever do this an if this how ps5 gonna be yea not buying your funny

  • Out of all the things that are messed up with this update my main concern Is When I started a party chat it said “VOICE CHAT IS RECORDED FOR MODERATION”

    Are you kidding me??

    • Yea they gotta spy on us

    • I’m sure they did before, now they just tell you about it

    • this was always a thing.
      your fault you didnt know about it lol

    • Um Playstation themselves isn’t recording you. The pop-up just says that you may be recorded by other users for moderation reasons, which can be disabled by never clicking ‘never allow’ in the allowing your voice to be shared tab, located in the party settings

    • @lovely_amaterasu stop spreading misinformation, you CAN NOT turn it off, that setting is for streams and gameplay videos for youtube

    • No is recorded if they can just listen for couple minutes they can listen to it the whole time now im concerned can you guys even do this?

    • Ong thag whole turn off in the party setting is for streaming an youtube u cant turn it off🤦‍♀️💀

    • If you actually read exactly what they said you’d know that they have always had the option to record what we say and users can record what we say in parties to report us for breach of community code of conduct. Do yourself a favor and READ WHAT THEY SAID. They said specifically it is designed for moderation between users IE to moderate cyber bullying and harassment in case it is reported. This is nothing new, they have been doing this since PS4 launched. Can’t believe how many of you don’t get that.

  • Because of the update I can not click on the “friends” section. It says that it can not load. I already checked my WIFI and everything is fine with my WIFI. Please fix this because I also can not send them party requests.

  • Hi just did the update aswel and i cant look at my friendlist its just not showing up i had plans with some1 today and now i cant do anything couse i cant look at the friendslist or invite em hope this wil be fixed soon

    • New update SUCKS just go back idc bout the new ps5 it says I got no friends that’s kinda bullying me I’m going back to Xbox

    • Don’t forget the pop up that says “VOICE CHAT IS RECORDED FOR MODERATION”

    • This is so stupid PLAYSTATION IF NOTHING WAS WRONG WITH THE PARTY CHATS AN MAKING A PARTY WHY YOU CHANGE IT I SWEAR YOU RUIN MY WHOLE GAMING LIFE🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️

    • @efforttlesszen_ If you actually read exactly what they said you’d know that they have always had the option to record what we say and users can record what we say in parties to report us for breach of community code of conduct. Do yourself a favor and READ WHAT THEY SAID. They said specifically it is designed for moderation between users IE to moderate cyber bullying and harassment in case it is reported. This is nothing new, they have been doing this since PS4 launched. Can’t believe how many of you don’t get that.

  • Anyone else having a problem where when you try to update it says can not update restart but when I restart it keeps saying the same thing and it wont let me update the PS4

  • So i take it we aren’t getting the trophy levelling changes implemented in this in the UK/EU ?

  • Terribly bugged update.
    WS-44369-6
    Cant see any friends in friends list, says “search for friends” message, get this error code while loading the friends list.
    Also get it when trying to make a party chat.
    WS-36770-3
    When trying to go offline mode

    Looks almost like im offline. No friends on, no message, no party chats going, no nothing.
    Go into apex legends, click to invite players, shows people are online.

    Not sure whats going on but pretty bad system update… need a fix asap please.

  • Your update is a joke is messing with friends list

  • But u forget to mention 8.0 remove friends and party option now no more Freinds and party

  • This update won’t let me switch between online and offline, it won’t let me see parties, and it won’t let me see friends, and I don’t see notification alerts, and I can’t join other people’s parties because of the update. Thanks

  • When will we be able to lower a friends audio in a party chat? Some of my friends have their mic too loud and if I can turn it down without the rest of my other friends complaining that they can’t hear him!

  • Is there still the ability to name your party?

    • im pretty sure you can name a group chat and if my guess is right it should work but rn it’s more complicated…

    • If there are more than 3 people. I think this was done to prevent randos from adding you to a group and then changing the name to xxxsucksdi ck or something like that

  • Just downloaded the update friends dont load , party doesnt work it loads msgs for some reason and then when i say to start a party another error comes up … the update has stuffed up everything.
    Same with my friends

  • Also same problems as users above, I have no friends in my friends list, instead I get an error.

  • After this update why i cant login on remote play?

    • I’m having the same exact issue. Gets to the part with the 2FA, loads, then simply says “a connection error has occurred” and nothing else

    • If you’re using PC/Mac app, try using the PS Remote Play app on iphone/android.

      There’s a few new screens that show up that the PC app was just failing at displaying. I tried on android, completed the “registration” (even though I’ve been using this for years) and tried again on my PC afterwards, and only THEN did it work.

    • @Gvazelite
      I have tried on mobile but only one new screen comes up no 2FA but an error code does show up 88001009 on mobile but still nothing on pc and it works for mobile pls help

    • and i use remoteplay on pc to use my xbox one controller bcoz my ps controller is broken af

    • Thanks Gvazelite! I was getting errors on PC. Used the Android app first, and it fixed it! Took two tries, though. Kashyapadit, maybe try again.

  • The new avatars are nice but I don’t rock free avatars.Random but I still want to know why you’ll restricted the the avatars and themes from being sold.

  • After the Update, I can’t play anymore. It says error. It can’t find my friends. It’s just all messed up

  • “VOICE CHAT IS RECORDED FOR MODERATION” why do you think it’s ok to listen in on our conversations that’s a big issue it’s not ok. Nosey AF

    • It was ALWAYS a thing.
      Now they are just letting you know its happening…

      Do you not go through the settings on your own console??

    • Um Playstation themselves isn’t recording you. The pop-up just says that you may be recorded by other users for moderation reasons, which can be disabled by never clicking ‘never allow’ in the allowing your voice to be shared tab, located in the party settings

    • Thats other users you twit, the message in party is already recorded but they can send party feed and report for harassment or sexual advances without consent.

    • @lovely_amaterasu stop spreading misinformation, you CAN NOT turn it off, that setting is for streams and gameplay videos for youtube

    • Isnt it practically illegal? I mean my problem is, if someone doesn’t like what someone says abt them, they can get them banned for cussing smh

    • Its a huge problem i dont even think its legal

    • If you actually read exactly what they said you’d know that they have always had the option to record what we say and users can record what we say in parties to report us for breach of community code of conduct. Do yourself a favor and READ WHAT THEY SAID. They said specifically it is designed for moderation between users IE to moderate cyber bullying and harassment in case it is reported. This is nothing new, they have been doing this since PS4 launched. Can’t believe how many of you don’t get that.

    • Whether theyve always done it or not doesn’t make it legal, and accepting an agreement online doesn’t make it legal either, online agreements dont hold up in court, recording people unless in a public space is illegal in most states in America

    • When was the last time any laws applied to large corporations. Governments are bent over

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