UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
@Devildred305
Call of Duty Advanced Warfare season pass? Is this true?
JUSTLU I’m not asking for anything special nor do i take vg’s seriously but when i pay to play a game and the entire network is down throughout my entire xmas vacation i do expect reimbursement and btw wtf are you doing commenting if all you’re gonna do is run your mouth to already pissed off psn customers
Huh just checked the twitter feed and they said “stay tuned to psnblog for more updates” soooo wtf
@3055 are you sure the link to the forum where you can give support your details is working for me. http://community.us.playstation.com/t5/PlayStation-Network-Support/FEEDBACK-PSN-Connectivity-Issues/td-p/44845576
@3052 the reason im mentioning twitter is because there are some people like you, that thinks playstation was 100 percent silent the last couple of days.
Actually lestatdelioncort I’ve been able to sign in to psn since yesterday morning what i want is my f’n vacation back so i can play the game i rented, but since they can’t give me that i want a reimbursement
@3056
yeah, it’s ok. I understand.
@ Dirkozoid As far as I know. regardless, Sony needs to make amends…. Big Time.
@Devildred305
Yes, they need to. Advanced warfare season pass would be fine for me:)
PSN dont read my credit cats information! I already checked and every number is good. PLS help! It’s a master cars, the card is active. Every time I try to put next ir appears the following message: “the credit card information is not valid. Please check your entries carefully. (E-8200002E)
received the ps4 on black friday for my son and have had technical problems with the system been waiting over a week for this box to come in so I can mail it back to sony. Once they receive package ill have to wait another 10 days till my son can start playing his christmas present. For $600 I could have bought him an xbox with many games very disappointed with the price as well as the the customer service with sony.
Can any one re-new there PSN membership?? Because I can’t,, plz help me
I understand you explained the fact that PSN servers are “gradually” coming back, but I did get a Playstation 4 for a gift these holidays and I would like to confirm that servers are still down because I am still getting error codes when attempting to log in my account.
The best part about the outage?
I could still PLAY my games offline without a prompt coming up and telling me I needed to sign in to play the game.
Yes, I needed to SIGN INTO XBL just to play an offline game on Xbox One, how sad is that?
Thanks Playstation, for not adopting such stupid measures.
I just finished rebooting my system & still nothing. I don’t know what else to do this is so frustrating 6 days with no PSN. Yet it lets me sign in on my old PS3 & on my iPad.
GET BACK ONLINE WITH YOUR PS4
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
JUST TRY IT MAY HELP
STILL WORKING FOR ME
BACK ONLINE WITH YOUR PS4
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
BACK ONLINE WITH YOUR PS4
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
HE DOES ANY ONE KNOW IF YOU BOUGHT THE DIGITAL VERSION OF GHOST IF YOU CAN STILL GET THE 10:00 DOLLAR COPY FOR PS4
JUST TRY IT
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
BACK ONLINE WITH YOUR PS4
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
IF THE 1473 DOENT WORK TRY 1450
I bought my kid a PS4 for Christmas and he is yet to play it! This is ridiculous! I think you guys should compensate your customers! Let us go swap the online game out for a regular game. I think that is fair! Not everyone bought games for the PS4. My PS4 doesn’t even allow me to log into the network. It just says “Please wait” for hours on in! My friend has an Xbox and everything is just fine! I’m ****ed! Can I swap this bull**** “Destiny” out for a game my son can actually play?
I see u restored it but i still have a problem. I got lbp3 and wanted to transfer all dlc but some wont the ones that are not transferring is the FREE DLC I got with #2. that’s over $35! it keeps saying I need to buy it. so please help me if cant be fix please give me a psn card for $40 to get it ALL BACK. D: im very upset about this.
p.s this is all on PS3.
Now getting an Error CE-33383-0…
Not sure if this is related, though.
my online was working fine on my vita, until i finally got a 3rd place on the leaderboards in futuridium. now it wont connect at all. my first time with a top score and now it wont work, what a bunch of crap. and where is the new games for today??? arent they usually up by 2pm???
I was just online playing Destiny on PS3 when PSN logged me out and left me unable to sign back online and it’s currently acting the same, how can I fix this problem…
I’m confused so you have to be logged into the PSN to play a game disc?
@lolo_30326
Depends on the game. Some games yes, some games no.
Mine started working again but it’s been giving me error codes for the past hour or so
this is just bull****. playstation owes us all some free games at least. i don’t care if it’s not their fault and whatever, there’s no excuse for being down so long except that people where off work because of the holiday. i run a small manufacturing company and if something goes wrong over the holidays then I’m there to fix it. playstation, being a multi-billion dollar company, should have people there no matter what to take care of their customers. it’s unbelievable how many people where upset this past holiday week bacause of this nonsense. i believe the least you could do is give us some free games to apologize for this inconvenience. it’s just utter irresponsibility on sony’s part to have let this go on for this long, and it’s still not 100% active. the xbox one is looking more and more appealing.
I am not upset or anything do to there will always be smarter people out there who over time no matter the security, they will be able to hack it, but I do agree with the people that there should be free games or discounts on things do to having to wait. Anyone who has a plus just remember those are risk that you taking such as if you order things online there are always a chance of theft. I hope we get at least something small out of it due to the wait.
where is chivalry: medieval warfare? why is there no word on it? nobody cares? its upsetting that there is no info on it, I understand that PSN got hacked but out of all the engineers they have, they cant add one sentence about a delay or new release date. unfortunately we’ll still get no word or even a discount after waiting a whole month. oh well, $14.99 is not that much anyway, but it makes me frustrated. will PlayStation answer me? no they will not! and its sad considering that I have been a PlayStation enthusiast, fan and supporter since the system released twenty years ago!
Does Playstation have any plans to compensate people for this? New customers and old alike. Just got off the phone with Playstation support and they declined a refund. Even for those 3 days. They have the right to shut down service at anytime for maintenance.. The way I see it, I paid for a burger and just got buns but they kept my money. A lot of kids were bummed from the holidays and I spent a lot of money on my family and I for Christmas and had nothing to play.2 Playstation 4’s and 4 PS+ subscriptions later (not including all the new games we all couldn’t play.) even an apology would be nice. I’m not mad at you sony. Just disappointed. If someone named lizard squad can compromise your system, maybe you should re think your security team
I say Sony give everyone a game to compensate for our inconvenience and time lost. Considering we pay for online now even tho it was down a short period of time spending 600$ on a gaming system and not being able to use it when you buy it is a big upset.
This is by far the WORST customer experience I have EVER had. You have set a new low in customer satisfaction. CONGRATS
So finally im able to download my pick one game I got far cry 4 after install I get through the prologue and then a install progress pops up its not on the home screen just on the game I let it install 3 hours its still not done I’ve looked it up and many others are having the same problem … now look I have 3 kids so time is tight for me the holidays I’ve had sometime yet most of it I waited for you guys to fix the hack problem now this like freaking seriously what the heckler is the deal can no one catch a break or do like pissing off your customers seriously im getting tired it at this rate I dont even want a ps4 anymore and would rather have and xbox im so annoyed by you people that im beginning to think ill do just that and recommend it to anyone who asks and seeing I own a news paper I may go as far to recommend it to all who read my paper over the dallas metro so I seriously suggested you fix this issue asap… please respond.
Can you comment at all on why restoring services took so much longer for PSN than your competitor? There seem to be fundamental design flaws where its “all or nothing” for PSN – this is also noticeable during maintenance. Are/can you take any steps to get PSN to a point where the various components of the service are more independent of each other and/or steps to protect from further DDoS attacks?
It really bothers me when PSN takes maintenance for 6 hours and it essentially takes down everything (despite the “if you’ve logged in during the last x days” statement sometimes) – that along with the outage that was extended over Christmas – are things I don’t seem to notice on “the other” network. The poor copy/paste communications from your twitter account are also no help. Communication during this outage and the “big” one a few years ago (yes, that one still stings) has been poor and only serves as examples how NOT to communicate with customers.
I love my PS4 and PSN overall, but these issues are really testing my patience and love.
Thanks for getting the psn up and running again but what are you giving us to say sorry for f-ing up our xmas i think we all should have £100 put on our psn accounts no point giving us free game as on ps4 you need ps+.
So out of the £600 you’ve had off me and a lot of ps4 users £100 back wont break your bank as you have made millions in profits since the launch of the ps4.
Please help me guys ,I cant sign in since December 25th till now I tried changing MTU to 1473/1472 but still not working it tells me Sony Entertainment Network is currently undergoing maintenance then I thought there was a problem with my PS3 and I restored it to default and tried to sign in or even sign up but it tells me the connection to the server timed out _pleaaaaaaaaase help as soon as possible. :thanks.
Are we going to be compensated as stated on twitter @askplaystation ?
I’m back online. Mine ps4 is working. Good luck to everyone not working. PS4 try to compensate.
POLAND
I still have no access to the PSN online service on my ps4
Can you PLEASE let me change my country in the psn cause I’m not living in France and I never did . I DONT KNOW WHY THEY PUT ME LIVING IN FRANCE IM FROM LEBANON
They are not gonna compensate us because of 5 days without psn that would be
Stupid,Because many people like me could play their ps4 games on holidays and didnt pay anything
More than 300€ because I didnt get PS plus nor did I have to acces psn to play GTA 5.
Besides it was only 5 effing days people if you are going to act like this (insulting,blaming them 100%,
being whiny,…)then you need to think straight and re-evaluate your life priorities.
They do not deserve all the hate when they do not have all the fault and many people like me dont have ps plus so im not
Paying them anything(yet).
One more thing they didnt promise us anything free and whoever thinks they werent saying anything you need
To get on twitter because,at least in my country,they WERE explaining stuff!
Happy New Year!
10 day and cant play bf4 <<< I have premium but cant play online I well go to xbox one
Still can’t access PSN on PS4. Still can’t access all of PSN via PC, in several household, with several providers.
I don’t care if I they post something on Twitter every now and then, I don’t use Twitter. Sony is not able to send a mass mail to their customers about that problem, but during the last days I still got plastered with mail about the christmas sale… which I could not participate in, since I could not even reach the store via PC. Can you say “Purest Cynicism”, Sony?
My Premium membership ran out today and I think I will just leave it this way. In fact I am thinking about leaving console gaming at all and sell my PS4. OVer the course of one year there were two games I deemed worth playing on the PS4, the rest looks better, runs better and is up to 50% cheaper on PC..
But as I take it Sony is apparently too big to fail and can easily afford to lose one silly little customer like me.
I am just wondering… assuming that PS+ costs a bit more than 50 Euro for a year, this would make *14 Cent per day. This means, assuming that the estimated number of 5 million PS+ members on PS4 is true, that Sony cashed in ~5 million Euro in the last 7 days. Quite enough to get some engineers working and to do some communication with their customers.
So to the people who think we should stop complaining, I won’t. The DDoS attack was clearly not Sonys fault, not getting their **** together on the other hand clearly is. Sony is taking money for this service and do not even deem it necessary to communicate with their paying customers.
I heard you guys were receiving some trouble from the lizard squad i was bit pissed you should put those guys forward
I keep trying to download this game I just got from PlayStation store and it keeps saying game can’t download. Are you kidding me I am almost done with Sony.