UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
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The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
catherine I still cannot go on and i recently just payed my 12 month online payment and it keeps on saying the server terminated what shall i do?
And I’m not saying that the initial going down was Sony’s fault. However, their actions after the fact was.
Question is Sony you claim to you restored services and us gamers still can’t not log in .. How about explain what areas you restored services too ! Is it that to hard for you for you to do so ?..
Can someone help please
@edzo5000 try this:
+ Chymiro195 on December 29th, 2014 at 9:15 am said:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. !!!!Do Not Test Connection!!!!
14. Sign into PSN, if that don’t work reset PS4 then sign in.
!!!!This is how you log into ps4!!!!
My boyfriend tried 1200 MTU and it work. BlackKnight687 tried 1450 MTU and it worked.
I can’t sign in to my PSN can somebody tell why I am having problems signing in i keep getting this error code NW-31194-8 what does this code mean and any idea when psn will be on.
I still cannot access PSN. 2 of the 3 games I cam currently playing require me to be signed in. If you were a cable service I would have already cancelled your service but since I have already purchased a PS 4 I am stuck with your service. I know this was caused by hackers but you have not seemed to worried about the problem or offered anything to the gamers as compensation.
Mine is still down it has been down since Christmas day!! How could I fix it?
@Opt1musPr1meFan try this:
+ Chymiro195 on December 29th, 2014 at 9:15 am said:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. !!!!Do Not Test Connection!!!!
14. Sign into PSN, if that don’t work reset PS4 then sign in.
!!!!This is how you log into ps4!!!!
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. 1477,1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
again…..
Re start PS4
Thanks Disco_123
Whomever is having a hard time with their ps4 to sign on try this:
+ Chymiro195 on December 29th, 2014 at 9:15 am said:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to anything between 1200-1499. Press R2.
11. Click Next.
12. Proxy – Do Not Use
13. !!!!Do Not Test Connection!!!!
14. Sign into PSN, if that don’t work reset PS4 then sign in.
!!!!This is how you log into ps4!!!!
@Lestatdelioncort
I wasn’t talking at all about the whole initial attack but the fact that you suggested that it was people’s fault that they could not connect to the servers when some people could. Except if it is a server side issue or even an issue of a node in the middle, then it is not the people’s fault. And maybe you could say that an issue with a node in the middle isn’t directly Sony’s fault. At the same time, it would still be their fault for claiming that the PSN is online which is a misleading statement.
Still didn’t work!
Still no phones being answered for PSN support, no live chat, and no answers from Sony
Everyone file a small claims case individually within their respective states and counties of residency against Sony.
Needed information:
Nicole Seligman
Sony Corporation of America
550 Madison Ave.
New York, NY 10022
They must either hire an attorney to defend each small claims action, settle or not show up in which case you win for the damages your asking. Cost of system, pain and sufferring, i.e. mental anguish, lost wages, cost of system etc.
Hit them in the pocket book. This I only say to do because of their total lack of customer support. Its not their fault they were hacked, but lies with regards to the system being online and not providing ways to contact are another.
Good Luck
p.s. small claims court action can be filed for a few bucks
I will but I try everything thank you
Very angry psn was working for me yesterday and now it’s down again.
This is now 3:12 EST ON DEC 29th. Most of us aren’t upset over the disruption but we are extremely disgusted by your complete lack of customer service. Phone line? DOWN. Automatic message that tells us to keep trying later. Chat support? Taken offline (presumably by Sony but since you don’t talk to your customers we will never know)
Nobody to talk to and your Twitter help,page is a computer robot telling us to power cycle our devices like the problem is on our end and not yours. Now your status page says “intermittent”, other users are helping each other wi the MTU temp,fix but no comment from Sony, yet again, about how this may or may not help/work or even compromise our own data
THIS HAS BEEN AND CONTINUES TO BE A PUBLIC RELATUONS FIASCO. GET SOMEONE IN FRONT OF A TV CAMERA AND TELL YOUR 110 million users what is really going on and what your are doing about it! This is why we are upset. Your company never got out i. Front of the issues and communicated with is PAYING customers. Shameful!
Ever since the attack my PSN has been down, supposly its up, but mine is still down, so I rest my PS4 like it said on the blog but now it says it cant connect to the internet even tho my “Www” page is working. It keeps on saying it lost connection even tho everything else works. Can yall please fix it? I been trying to play my game for 3 days now and still cant.
You guys should read up on DDOS attacks. There’s nothing you can do to prevent them. More servers wouldn’t solve the problem.
Hate Sony if the three days you had to play offline affected you, but don’t ***** about their inability to prevent hacks if you don’t know anything about it.
It works :-) I tried MTU = 1450 !!!!! Everything finfe. Many thanks to all !!
I continue to get an error message np-34993-8 I try to restore licenses and nothing is happening truly frustrating for such an expensive gaming system what exactly did you guys fix? cant reach customer service and I cannot even chat online with a rep how are you guys assisting your customers……….
im so annoyed I resorted to watching Eastenders, TVM Sony.
I still cant get in to psn wat happen
My online still isn’t working when my friends is? i don’t completely understand how this is happening? not had it working since it went down and I’m not very happy about it
Thank you horty1493 but did not work
EVERYBODY TURN ON YOUR SYSTEMS AND UPDATE THEM, Press ok
It should work if not call customer service
@2535
you are putting words in my mouth, AT WHAT I WAS TALKING TO YOU ABOUT, i never said it was your fault. I said instead of blaming Sony how about you have some guts and blame the people who did this in the first place. If you think this is gonna stop here, your dreaming. Lizard Squad is known for lying, i know this because they’ve been ddosing services (psn, live, riot, battle.net, steam, exc.) for the “lulz” ever since they made that bomb threat on the plane J. Smedly was on.
So im telling you and everyone expect more outages on your gaming services whether its on PSN or xbox live, steam, exc. And that’s the thing I don’t believe for one second what lizard squad said, that they stopped. 2535 if Lizard Squad got a hold of your Skype username and then started DDosing you is that your fault.
N we are paying 4 ps plus n thats mean i waste 4 day on my subscription plix fix it
@2535 Part II
NO of course not because there is nothing you can do to prevent it, it’s not a virus, its just loads of data knocking on the front door of your internet and shutting it down on you. Norton isn’t gonna save your but. And since you can’t mitigate the traffic of all this false data, you simply gotta wait till they stop attacking and your internet stabilizes, not only that you gotta change your ip address.
Like i said Microsoft has more server more room to mitigate all that false data to, Sony doesn’t. its going to take some days to stabilize. Like I said this attack was at a huge scale that it even managed to knock down live for hours. Like i said microsoft has ton of servers, i want you to imagine the scale of attack now it took to take live down. And like i said even if sony adds more servers people like lizard squad will continue to improve their botnet volume to do even more bigger attacks. This is an Internet issue any of your favorite services could of been brought down by this scale of an attack.
@2561
Yes, plenty of good gaming companies, (regardless of how poor some of their other policies might be), when bad stuff happens, they talk with the players. It could be 2 AM in the morning at their HQ. And somehow, when they find out something is wrong, they’ll still send someone to talk with the customer base to explain what is going on. Often with an ETA or at least a: “Oh hey, we have no idea what went wrong, but we are trying to find out so no ETA until we figure it out.”
Sony’s biggest fault is their lack of communicating with their customer base through this. Maybe not their only fault, but their biggest issue is just the lack of solid communication lines.
You have bad information coming from Sony and Sony’s customer support-something that could have been prevented considering this isn’t the first time this year. This is not proper communication.
A simple hourly: Oh hey, we are still working on it. Would’ve been more than enough to make some, if not most, people think: Oh hey, Sony’s working on the problem.
Think of this this way. Sony thinks of the industry as a boardwalk empire. They’ll do anything to get their money.[Including charging us for not playing]. The only way to stop an empire is at the source. Furthermore, the only way to get Sony to fix the d*** PSN is to stop paying Sony. If workers don’t get their wages they quit. If they quit, Sony stops working. Then someone else takes over and Sony restarts and improves everything.
PS: That’s how the Illuminati would do it.
@ Lestatdelioncort
No, it was about something you said to someone else. Not to me.
And I never disagreed with that the DDoS attack in and of itself was not Sony’s fault. Sony’s fault lies in what happened AFTER the attack.
What I was talking about is when you said that someone’s inability to connect to the PSN was their fault and not Sony’s.
2464: “Also PSN is up right now at this point its you not Sony.”
Well, by your own words, you already contradicted yourself since you are now saying it is Lizard Squad’s fault.
I guess right now i’m not the only thinking like that but you guys i understand about the attack but damn XBOX IS UP you guys arent? and once again you put back the internet yesterday and TOOK IT DOWN AGAIN i mean come on guys i’m paying for the 1 year membership and every day is a wasted of MONEY that you guys wont give BACK so please.. i only have game that is destiny and remember THE GAME IS ONLINE.
thank you :)
great to point out that the servers are back online but apparently they are NOT
LOL I know she/he lied straight out.
If Sony doesn’t fix this today I’m going straight to GameStop and trading it in for an xbox one.
Changed the network settings like it says above and it worked! Thanks guys
I still cant sign into my psn tf
My PS4 will not log in. Is the problem fixed or not? I’ve tried ever option to get it to log in. Still not happening. I got in once a couple of days ago. Nothing since.
I still don’t have any service I think this is terrible I haven’t had any service since Christmas eve…….. #notahappycustomer
Hello! My voucher for a free game is not working…could I have some help with that?
I am still unable to access the playstion store or play any of my games.
@2575
Again you are putting words in my mouth. I am talking about a different subject to you, im talking about the actual attack (DDoS) that Lizard Squad did, I never said that it was people who couldn’t connects fault. Also i do not see the word Fault in that qoute i said.
That qoute i was talking about people who couldn’t connect (not about the ddos), that PSN is up (which it is). And some don’t know how to powercycle their modems. Heck i could be wrong myself and it might be a regional issue.
There are vast differences in both topics. to you im talking about the DDoS attack itself, in that qoute I’m talking about people who can’t connect.
My psn is still down and I can’t log in
I’m frustrate because it been 5 days i can’t log in on psn and you take my ****ing payment for ps plus. Wow nice one sony
Still not able to get on. Got a PS4 for Christmas for nothing starting to think i made the wrong choice since Microsoft is in full swing already and Sony seems to just be piddling around… where is the service… doesn’t seem to be with Sony.
still don’t have service and its the 29th what the *****LL is going on
This is unacceptable Sony, Please create a stronger infrastructure for petes sake create a Macintosh firewall or something. With all the money you’ve made outselling Xbox One and PlayStation Plus, you think you could create a better secured network. This is getting rather annoying to have this happen over and over again. Merry Christmas to myself my only days off to enjoy gaming and these Lizard idiots ruin it, as well as Sony for not investing enough on cyber security. One more time and I’m done with PlayStation ive been a ps guy for 15 years keep up this stupidity Sony and watch the next set of consoles out sell you!!!!!!!!
What is wrong with the PSN, I cannot sign in ?
I still can’t log in to psn on my ps4 and I can’t even contact customer support for help. This is bull****