UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
When are we getting back online ?!?????!?
Still waiting…
OK I changed my MTU to 1450 and bingo online problem solved… thanks Disco_123
Changing my Primary DNS to 8.8.8.8 and my Secondary DNS to 8.8.4.4 with my MTU set to 1473 worked for me. I’m finally online.
Myy account is still down and cant get online from my ps4 . Not to happy that the only time I have work off I can not play
Got my son a ps4 for Christmas and he still can’t log on really starting to wonder if I should return it and go with Xbox I tried to get tech support did the safe mode and still can’t connect to his psn account I see where people are saying there back on and tech said nothing about wait you will be able to soon can someone please help so my son may get sign in so he may be able to finally play with his Christmas gift
Exactly! Like y’all obviously don’t want customers no more. Honestly I might just take my behind to Microsoft. Even though I’ve been with Sony my WHOLE life. Smh at you Sony.
have you any idea at all when the network is gona be up ??? i tryied to logon about 40 times by now same thing is keep on comeing up .
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Or 1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
THEN
Re start PS4
I agree with the tnt auto llc guy
I still can’t sign in to psn for the ps4. Please resolve!!!!. 4 days.
I hope you guys lose 90% of your customers.
You welcome @wigman36 @supersaiyan_Goku
That works, thank you Nick and Disco.
I still can’t play online games
It’s back online? Than why can’t I redeem these free game vouchers? Keeps saying undefined.
my ps4 always comes with a eror code when i try to sign in
If my network isn’t working in 3 days. I’m taking my video game talents to Microsoft. I’ve never had an Xbox anyway.
Your welcome to @BoondockSaint386
after you change you setting and it says you still can sign on to psn.
try logging to the psn store..i randomly tried and it signed me in lol
@frogtime2011
You don’t need internet access to play games on the PS4. Just go to Settings > Network and disable the “Connect to the Internet” option. He’ll be able to play his games, just not connect online to multiplayer.
The only game that is inaccessible is FFXIV because it is exclusively online.
I can’t sign into my PS4 it shows error code NW-31194-8
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. Change it to 1473 or 1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
Then
Re start PS4
It WORKS PEOPLE ….YOU WELCOME
Thanks disco_ 123 that worked I’m online now
@Disco_123
Works for some, not all.
Disco you legend, whats your twitter?
Welcome @arthursbad
Well
+ anbu316 Yes its a bit to long, but i dont think about it, always other things to do. Also Sony does not have as many servers as MS as they are primary a PC corporation
It’s still not working please fix this
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. Change it to 1473 or 1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
Then
Re start PS4
It WORKS PEOPLE ….YOU WELCOME
+ serb
Make sure to think back on 2011, that was a 23 day outage. In comparison, a few days of spotty service like this is nothing.
I just want to know how I can download my new game with this voucher when I do it online it says its under maintenance, that’s a few days now.
After 3 days of trying to log back in, I finally half way got it. I was actually logging in here to complain about it when it logged me in while I wasn’t looking. We’ll just have to see how long it lasts.
I still can’t get on PSN, I just got my PS4 and i can’t get on to use my redeem code to get my game….
I just don’t understand
REALLY disappointing. A bunch of under age snot nose kids take out the network. Perhaps you should hired them to run the PSN network… Hows they make the current crew look?. If the PS3 and PS4 were not so DEPENDENT on the network, it would not be such a big deal. My son got a PS4 for Christmas and as of 12/28/14, its still USELESS since we cannot sign-in. $400 of money WASTED. I’ve been a customer since 2007 (4 PS3s (2 of which died and had to be sent back)).
The network is turning into a joke – even simple stuff like… I STILL show 3 PS3s on my account (I only have 2) even after calling numerous times to resolve AND support can’t even tell me which is which. Can’t fix something simple – guess that’s why the “kids” have control of the network…. Just saying
+ Doomz_day777
Try contacting support at http://www.sonyentertainmentnetwork.com/support/contact-us/
@Amarise
Some of us had our PS+ expire during this time.
Also, some of us DO play FFXIV. Which, btw, has a separate subscription which still ticks down even if the PSN is down.
Also warframe for anyone still playing the PS4 version.
And BF4 (not exclusively online, but most of the gameplay value is online).
And pretty much anything else that is network based such as party chat.
If I wanted to play games offline, I’d play on my PSP or my PS3.
@Amarise well looks like I’m helping a lot. … why you need help to. . ?
I really don’t get it. Every single friends of mine is able to get on except me.
I Can’t sign in
I have been offline for about 4 to 5 days and I’m very disappointed that I have not been able to get on my ps4, if you would not care to comment and let me know what’s going on Sony. All my other friends are online and want me to play but I can’t sign into psn.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Or 1450 Press R2.
11. Click Next.
12. Proxy – Do Not Use
I’m on 1450 MTU
Bingo Online
Restart PS4
@djbogard23 look at my post will help you
Dear psn if you can’t get you system up I’m returning this ps4 and getting an xbox never thought I’d say that but this is ridiculous how you can’t get you system back up! All that money in your company and you can’t get you system up.
The reason why PSN got more work to do repair than Xbox Live is, i think that Microsoft new security system makes it better than what Sony have,
Sony must also buy a new security system,
will Sony still keep customers…
it’s been worse, but you see that Sony have learned nothing from the hack of 2011… (Hack or DDOS, do not matter)
I scream for this years that Sony should have better security and servers connection!!
I hope something is done…
Honestly. Us complaining to Sony really won’t do anything. So I’m just gone shut my mouth. This is really hard to deal with but oh well. In three days, Sony will just lose a customer if I don’t have my network back. Their going to be watching me play my new and improved Xbox 1. I’ve never had one anyway so it should be REALLY FUN. #ByeSony
MY NETWORK IS STILL DOWN I CANT LOG ON TO NOTHING
@Slowdog9663 exactly what I’m saying bro! They got 3 days