UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
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The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
You guys saying network is back but this is all bs ,still unable to connect my ps4 , don’t know why you guys charging us if you don’t capable engineers to resolve the issues. It’s been 4 days
How are the servers going now, I would look on twitter but I got pushed and logged out of twitter due to a unknown cause.
Absolutely ridiculous. Still haven’t had the chance to play online. I just got this on Christmas eve and its the same lies they’re telling me everyday. Just admit u have no idea how to handle the problem.
They better compensate us in some way for this…
I still can’t get on PS4… patiently waiting…. nothing worse than getting a new game or headphones and not being able to play online…. Why doe the PSN status say online? It’s not…. guys….you’re killing me… figure this out already , this is like the 3rd time its happened
Talking about playstation is back online. No it’s not if you still have customers that CAN’T access it. I made CAN’T all uppercase because it seems you guys don’t get the idea.
Why can’t I play but all my friends I know can play and I can’t go online
It is December 28 and I am having all kinda of connection problems and I can most likely returning my ps4 because this just crazy. I’ve been getting constant error codes and when psn was finally back up, it stopped working and none of my dtuff eith download.
STILL DOWN OVER HERE IN LOS ANGELES, CALIFORNIA!!!
CANT EVEN PLAY MY FREE GAME “KILLZONE” NOR CAN I DOWNLOAD MY FREE BUNDLE GAME!!!!
WACK AS ****!!!!
WHOS WITH ME?
Exactly. This has gone way to long. I don’t care about the conflicts y’all have with other countries and stuff that has NOTHING to do with us.
Every person I’ve talked to have their network back. Where is mine at?!
I just recently switched from Xbox to the PS4, and a couple of friends had told me bad things about the PSN network, I thought they were exaggerating, but this is a nightmare. Sony looks bush league. I feel like I got hosed, like I should have bought an Xbox 1.
When will code redemption work again? I bought the bundle with free game and I still can’t download that game.
SONY DOESNT EVEN RESPOND WITH HELP FOR WHATS GOING ON? IVE BEEN DEDICATED TO SONY EVER SINCE PLAYSTATION 1 AND THIS IS A HUGE DISSAPOINTMENT! $600 WASTED
Love my new PS4 paperweight!!!!!!!!. It looks so good there doing nothing!!!!! It’d be great if the 4 Games One Pick voucher would work!!!!!! FIX IT!!!!!!!!!!!!!!!!!!
Fix my network. Y’all about to lose customers.
I appreciate several things this holiday season, Sony.
I appreciate you communicating with your customers this time around.
I appreciate you being patient with the few people who felt the need to vent towards you folks in extremely immature ways.
I appreciate you keeping your service down to make sure you folks are doing things correctly to the best of your ability/instructions.
I appreciate how the video game community matters enough to Sony when, for all intents and purposes, they have bigger fish to fry.
I appreciate the fact we may (key word; MAY) get compensated with great stuff from PlayStation. They usually always make good on incidents like this, even when they really don’t have any obligation to.
Thanks, Sony. Keep that collective chin up. Happy Holidays.
Hi the PSN is still down in Onatrio Canada the only way i’ve heard of most people being able to get on PSN at all is by changing the MTU number to 1473 i would like to know when is it going to work without having to change the MTU.
THRASHER_11 I love the comment they just made. It’s true. This is a huge disappointment.
Totally unacceptable for a paid service. We should expect and receive compensation!!
All the games I downloaded from the psn store I can’t play or even netflix
I’m still receiving errors trying to do certain things. I’ve got a reset password email that hasn’t come through yet,and when i try to do it again it refers me to the email that was already “not” sent. won’t let me reset password.
THIS IS RIDICULOUS. WAY TOO LONG THIS HAS GONE ON!! FIX IT!!!!!!!!
December 7, about 8:00 pm inm able to get on fine for the rest of the night and i go to bed and when i wake up i cant get on but for some reason sony decides that its a great idea to lie on thier website and say its online
Sony, want to do an encore sale of everything on the flash sale and everything on the winter sale?
And maybe a sale on PS+? Or at least an extension of PS+ for everyone affected by this downtime? Which, some people are still affected by it?
Is there any timetable on the redeem.us.playstation.com section re-launch?
December 27 actually
COMPENSATION IS IN ORDER this is absolutely repulsive that a company…a mutli-million dollar company has no back up plan in case something like this happens over the holidays…i DEMAND 2 free games and 1 yr of playstation plus as compensation…completely ridiculous!! and its still not completely fixed going on almost a week now…GET IT TOGETHER SONY!!!
Looseing faith in you PlayStation all my friends are gamming xbox and im just sitting here with 50$ for psn like… Now wut and it says psn is up but i cant get on. Start getting better security this happens to often
+ nickoftime777 on December 28th, 2014 at 3:19 pm said:
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
Thank you to nickoftime777 for posting this. It truely worked! Everyone needs to try it and not get frustrated anymore.
COPIED AND PASTED BECAUSE IT WORKED FOR ME ALSO
(I bought a PS+ card for a year, but I can’t realistically use it with the PSN being like this. I mean, I am able to get on because I was already logged in, but I can’t login to anything that was not already connected and logged in).
I don’t care about online multiplayer or online apps. I just want to download my free digital game ( The last of us ). I’m glad I got a physical copy of GTAV for PS4 in the bundle and the story-mode is amazing so far.
Any rough estimates for when it will be up and running fully again
YES MY PSN WORKS NOW
there no explanation for some gamers to be able to connect to psn and for others to not be possible if you want to fix it than fix everything at once not only for a few gamers, they’re no better than us we all deserve to get connection.
can t log on to psn from ps4 console in uk
I am still not able to log in to the Server..Is the system really up.
Come on PSN fix it already I miss playing online. How can PSN and Xbox live get hacked by idiots?
@695 2 free games and a year of PS+ is a bit much. A few days of PS+ for everyone affected, sure.
I’d be ok with a decent sale on games that we can actually make use of and a sale on PS+ though I’m sure plenty of people would rather just have their PS+ extended.
I’m down for now since I can’t use PS+ right now and I kind of need it for what I am doing. The service being down really affects people with digital goods.
I have a ps4 I got 3 days ago and I cant get online get the network is back on y is this
It’s still offline for me. (Error Code: NW-31194-8) Is it just me or is it still offline for some countries. I’m in Canada.
no offense to the ones that have connection but you just got to understand…
We got a playstation 4 for Christmas and it still doesn’t work. PSN issues continue… Any idea how to fix? Is the issue with the network fixed?
I can’t sign in to my psn account on my ps4, Why?
**** the lizard squad
Still having problems on mine. Store is “under maintenance” and everything else says “there was a problem connecting to PSN” :/
I can’t even sign-in with my PS4 at all, i had to keep reloading this page just to finally get sign into the PS Blog just now, this service sucks when it comes offering online gaming. I’m unable to play PS games on my PS4 online with other friends.
You need to get your act together Sony, when running servers for millions to billions of gamers worldwide you need to make sure your very own server’s are able to handle loads of these’s many gamers plus being able to stop DDos attacks as well. You must have some type of weakness in your servers for them to keep your services down for days. Should being PS Plus Membership Money be going to handling of the server’s for PlayStation Network? PSN should be 100 times safe from DDos Attacks and maybe its time you upgrade server’s of the PSN to fight back against DDos attacks and other bad things so this don’t happen again.
☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
EXTEND THE SALES !!!!
FOR
PLAYSTATION 4 !!!!
☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
Set up intenet then go on custom then change the mtu to 1473 and should work
They should put a disclaimer saying that it is down, but that some people may be able to log in or use it. Saying it is online is like implying that it is the customer’s fault for being unable to connect.