UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
***
The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
mine says that I cannot connect to server because the server has been lost.
With all due respect clearly your not back online, there is still a majority of people finding it difficult to get on and using all the online features, so plz update your blog because it is miss leading.
Why can i not purchase PSN. Whenever I go to buy it, it says that there was a transaction error and to try again later. I’ve been trying all day without it working. Please help.
I got in I finally got in?
i can’t even login.
@djsaiyan
I’d also like you to consider in people who bought systems for Christmas only to find that they can’t use them because the PSN is down. You need PSN for quite a bit on the PS4 and Vita, which are more heavily tied to PSN than the PS3 and PSP.
While it may not seem fair to you, they have their job to do. You can’t expect, for example, a cop or military in a war zone to go: Oh hey, it is the holidays so I’m going to go take a break.
Frankly? Usually we are a bit more busy working than worrying about thanks. Sure, it is nice to thank us… after the job is done, but that shouldn’t be our goal.
Say a person from the military gets home after a long stay overseas, turns on their console hoping to play it before they have to go back overseas… Finds it isn’t working. Next day, still not working. Next day, still not working. Oh, just give it a few days. Except… they have to go overseas and don’t know if they’ll come back alive. Frustration?
Next time they get back, it is down again. Repeat a few. Frustration?
Honestly, if the people actually working on the problem are bothering to read these comments, they are probably on break and they probably expect the frustration levels.
and whats gonna happen to the trophies that we earned without psn.
Still does not work for me : (
I can’t log in to pan on my ps4 and I’m wondering if anyone else is having trouble still
The updates say ps4 is back online so why cant I get online does anyone have the answer for this ?
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
i can’t play Killzone it says “cannot use the content, can’t connect to the server to verify license? whats going on? I just bought the ps4 and i hate it so far!!!
Even tho I have had it for over a year
you will refound the days without the PS+ online service? (i mean, adding this days without service to the expiration date?)
This is ridiculous, it says here that PSN is now up and running but every time I try to sign I keep getting the same thing so this problem has NOT been fixed. When can we expect this to be done CORRECTLY and what kind of compensation are you planning to provide SONY for the loss of PAID TIME.
@531 You should be able to sync them later as long as you’ve earned them and don’t somehow delete your trophies (such as formatting your console).
I think the PSN being up is the actual PSN itself and not the login function.
All my friends are able to get on ps4 and i’m not this is really starting to piss me off sony. Please fix this and not post something that is misleading to the psn community saying that it is online when only someone of us can use online.
I recently bought the PS4 Bundle where you can choose from 4 games and whenever i go to the website it tells me that there is something wrong. What is wrong with it?
“NOTE TO PEOPLE NOT ABLE TO GET ON OR WORK PSN” Im on and Idk if it will sign me out error anytime but (SOME) people can get on.
https://secure.us.playstation.com/maintenance/index.htm is still coming up as down for maintenance. Still can’t download game from the bundle package. When will this be up and running properly?
400$ console, 70$ game, 60$ playstation plus, 34$ dlc… using it as a paper weight priceless.. ” still having problems signing in to psn, reboot the system and try again.” what kind of solution is that seriously. figure it out.
I would like to say why is the servers still down for psn because it keeps on saying the connection to the server has been terminated
(NW-31194-8) I have just buyed a 3 mouth plus subscription and a £35 PlayStation ps DD PONTS for my psn but still I cant get on sins charismas day this is starting to get really pissing me off at the moment if you can get to work and fix it as soon as possible then everyone who has a new playstation 4 will be happy and so will I
Its funny everyone says its back online yet when i try to get on my ps4 it tells me to login repeatedly and when i try to sign in i get error codes… like really i just got my ps4 and still cannont play the only games that i have???? online required… i hate lizzard **** so much way to ruin **** for others
As everyone is saying it’s back up and running why I can’t still not sign into my psn account to play online or view things on my playstation 4? Can someone from playstation please help me with this problem have been trying for the last day or so?
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
This is so frustrating how I can’t connect! I tried signing out and signing back in and now it won’t let me sign in because it says “The connection to the server has been lost.” (NW-31194-8) I want to play online so please fix this!
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE. READ
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
It is now the 28th Dec at 23:15 and still can’t sign in, but other people I play online can so why can’t I this very frustrating considering how much money I spend on this stuff, I’d like answers, please
If this wonderful Network is back online then why the HECK am I not able to access the NETWORK with my New PS4 system.
I’ve been attempting for the last 4 days and keep getting those nasty error codes and one is that I was not able to get the lasts
software update but did the day I started it up.
Also can not seem to understand that I have ( when I have not ) accessed DESTINY….. It’s a shame that there is not support on Sundays…..:-(
OMG
TRY THIS PEOPLE IF YOUR HAVING TROUBLE GETTING ON PSN.WORKED FOR ALOT OF PEOPLE.
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
I mean COME ON!!!!!! YALL ALL ARE A BUNCH OF GENIUSES COMPARED TO SOME OF US Common people like really almost a week of service being down! Thats Ludicrous!, Monotonous EVEN! And that spells lots of billions of dollars losses in the future with the consumer market! Lets Say. The better the quality of the protection and so forth the more we tust and buy product with the sony logo on it. I don’t even have a business degree! To know that much. You are losing money as we speak! From people converting to xbox one but hay thats just my outlook on this. I’m just a common buyer with no business degree.
Hello, just wondering if you guys are going to do some sort of make good? Being without on Christmas holiday sucked!
My access to online is still not working when will you fix this problem
What about the voucher code site? It still says that play station is under maintenance
@nickoftime777 it worked. Thanks!
Cheers nickoftime777 i have put them settings in and I’m up and running lovely job
I read earlier today in an article it said psn was only like this because of the volume of people trying to sign in at one time
SO still cant get my ps4 online…I have 3 ps3 systems up and running. Kids are happy but dads getting a little ticked, he has to go back to work tomorrow.
The worst thing about this is the whole customer service (don’t know this already came up but honestly I lost track of this thread anyway…). As things stand now, the only actual communication channel Sony is using is the @AskPlaystation twitter page, and that thing is a total utter mess.
What should act as the primary customer service is in fact only spreading misinformation: last idea it came up with was “Hey, guys, if you can’t connect to psn just reboot your console”. Also, as soon as you mention that also the website is in total disarray (even if you can, at least, login, you can’t pretty much do anything else: it stops loading pages, brings up the maintenance page, now it even enters a loading page loop thing which in all my life I didn’t see once…) they just stop answering.
Thank you so much Heavy-D! His steps worked perfectly! If your still not able to get online i would at least try his steps. Cause they worked on the first try. Thanks again Heavy-D!
It was up to some user to find a solution that unfortunately doesn’t work very well either. the MTU 1473 thing helps a bit in connecting to the servers but the latency does not allow for proper online multiplayer and also the download speed suffers a lot, unless you have a very stable connection (which, by the way, it does not even exist here in Italy…). And this does not help either in code redeeming, too. Even if you are able to connect to the servers with the MTU change, they do not actually work at all! How could they accept game codes or send email confirmations quickly if they actually do not work?
Probably you guys already knew all of this, but I figured I’d give my two cents…take it as a rant. As I figured, ddos attacks can be pretty serious if the servers are not quickly shut down, and they could be severely damaged. However, since this crash already happened back in 2011 (was it?) this is just embarassing for them. I honestly think they won’t take as long as back then to get back everything up, mainly because more people are paying for Plus now (since it is now compulsory to play online) and it is not in their interest really giving too many gifts away as an excuse, but as far as their engineers go, they learned absolutely nothing. They should also have learned that the transparency in communications between them and the user is more important than ever in these situations and, as far as customer care goes, they are one of the biggest **** ups in the story. Seriously….reboot your console? are you kidding us? If that is all it would have taken, we would be having a hell of a fun playing our games without complaining. Be ****ing serious about your job, man up and tell the customer whatever the damn is going on and estimate a MINIMUM deadline for things to REALLY start working again.
4 days and i still can’t log into my sign-in. becoming very irritated with you guys. Sony/Playstation as whole need to really sit down and figure out how not to let this happen in the future. these guys jus basically blew their wad in your faces. jus wondering when u guys will get tired of being the money shot dummies. Time to send sum of that psn fee to someone who knows how to build a real security system. GET IT TOGETHER PLAYSTAION/SONY. SMH
Still can’t connect or log in or anything!!!! I’m in Chicago
Sony is ****ing up!!!
I want free games and at least a month of free psn plus!!!
I have already tried that nickoftime777 it didnt work for me
@nickoftime777 it let my email work but once I updated the info it would say trouble communicating with the server
I really wish I could play my ps4 but the network is still down !
Oh it worked fine for me but I wouldn’t no how long for tho
ATTENTION! !!!!!!!!!!!!!!!!!!!
EVERYONE CHANGE YOUR MTU 1473 IT WORKS I’M PLAYING GTV ONLINE RIGHT NOW. …..TRY IT! !!!!!
For the aggravation and inconvenience this problem causes to Sony’s customers, we should all get a game for free.