UPDATE: PlayStation Network is back online. As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially high levels of traffic designed to disrupt connectivity and online gameplay. This may have prevented your access to the network and its services over the last few days.
Thanks again for your support and patience. We’ll provide any further updates here.
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The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay. Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.
From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.
If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console. We’ll continue to keep you posted on Twitter at @AskPlayStation and we’ll update this post once the problems subside.
Thanks again for your patience.
Thankfully I got rid of the PS4. I suggest more people do the same. Maybe Sony will wake up and fix their network finally
I still cannot log onto PSN with my PS4. I get the following message: The connection to the server has been lost. (NW-31194-8). If servers are back online, why am I getting this message?
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
again…..
Heavy D. Thanks. Your right. Changed the MTU settings and now I am on. Speed test show low 6.7mbs per seconds but I am playing now. Here is what he wrote to fix it.
HeavyD-Love on December 28th, 2014 at 2:06 pm said:
* * * * * * * * * * * FOUND A FIX IF YOUR STILL UNABLE TO CONNECT!!!!!!! * * * * * * * * * *
Try this.
Here are the steps, in case you want to:
1. Go to settings.
2. Go to Network.
3. Set up Internet Connection.
4. Choose wifi or LAN, whatever you use.
5. Choose CUSTOM.
6. IP Address – Automatic
7. DCHP – Do Not Specify
8. DNS – Automatic
9. MTU Settings – MANUAL
10. It will be set to 1500 BY DEFAULT. Click that, change it to 1473. Press R2.
11. Click Next.
12. Proxy – Do Not Use
Done!
i tried everything everyone was commenting and nothing is happening.
Everyone that has done this is back online..for the most part anyway..worked for me
@Clinton I understand what happened. But fact of the matter is that hack is so simple it would take me 5mins to teach a 4 year old how to do it on an iPad. Millions of dormant generic Twitter accounts uploaded through a proxy and a giant company like Sony couldn’t avoid that. Xbox Live works fine. PSN is being run by a load of silly cxnts with their fingers up their arse. All it takes is resetting the network to just before it happened (restoring a back up) then send out a auto email to everyone to verify their accounts to see which ones are real.
Do u have ur network and it’s password correct? This may be working primarily for Comcast users
when are we gonna get access back i have 2 children with brand new ps4s that they got for xmas and havent been able to touch them seriously any longer and the ps4s can go back for xbox ones for a console they can actually use as this is beyond a joke how many seriously disgruntled customers does it take to get this service back online a service we are all paying for and exactly what are we paying for oh yeah a service we cant use and a service where pre pubuscent teenagers can hack you seriously sony get your finger out your ass and sort it asap
do you have any predicted date to when ALL the servers will be up
Anyone have any idea how i can download my bundle game? My psn is up and running but http://redeem.us.playstation.com still say widespread network issues and its down .
My friend’s list won’t load and my what’s new wont load and I can’t go into the ps store. Is it just me or are other people have this problem?
@HeavyD-Love thanks bro!
Still can’t login on PS4, not so sure it’s all fixed -.-“
I can sing on my ps vita.But not the ps4.This just dont make any sense.
Thank you so much HeavyD-Love I have been waiting for 4 days to play online THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.Everyone follow HeavyD-Love steps It will work!!!!!!!!!!!!!!!!!!!
Amazing how people keep saying oh live back up sony suck listen carefully i have ps4 and xbox 1 and let me tell u my xbox not going online with every game so live is still feeling it to listen im a gamer i dont care what the system just give me great games but it seems most so called gamers more worried about comparing their systems than the gaming like i said i have both systems some things are good with both some are not with both neither one will get u into heaven or give u super powers they are simply game consoles people just enjoy the games
Someone tell me theres a way to download my bundle game?
What’s the hold up hurry up my boy driving me nuts because he can’t log in to the PSN
I still cant use the 4 games pick one deal.
i was on but now i am off. I don’t think Sony fixed the problem.
How do i get http:// redeem .us .playstation .com to work?
So why is it that I still can’t log in after 4 bloody days then, utterly ridiculous.
PSN is NOT back online.
Been off line since the 24th, I can view my friends that are inline thru the PS app on my phone but cant sign into psn on my PS4. WTF!!!!!
Fix the 4 games pick 1 deal!!!!!
Wtf!!!! Still not working!! Anyone else still having problems.
Me or my friends can connect to PSN the connection to the server has been lost (NW-31194-8) we want to play online we didn’t buy play station plus cards for nothing
I want my free game with my bundle
Why is sony saying their network is up? Yet i still cant logg in too PSN…Huge disappointment sony
No luke its not all fixed on either console wish it was
NOT HERE!! WHO ARE YOU TRYING TO FOOL???? THIS STINKS
, GET OFF YOUR BUTTS AND FIX IT
Heavy d love thanks you rock!
Okay, tried Heavy D Love settingsa and they worked…………….LEGEND.
Still unable to log in to my playstation network and play online…. This has been the case since Christmas day…….need help…
Frustration is mounting
I am not understanding why i am not able to connect, you say that the network is back up but when i try to connect the message that appears is “The connection to the server has been lost. (NW-31194-8)” Please advise
Im able to log in now, but I still cane redeem my code for my bundle. I got the four game pick one. when we be able to get are game
So you guys say it is online but yet Iget the same error when signing into my new ps4 i got Christmas day, with this accounts email and it gives me the NW-31194-8 error and Ifollowed the suggested actions and nothing please help me. I live in lusl wWyoming And I loves pan a lot even if they got hacked I would really aappreciate some help her
Why is mine still not working!!!
It’s still not working! I tried resetting it and logging out and in of psn and nothing’s working!
Everybody associated with PSN should be embarrassed by this debacle. After what happened in 2011 and you guys have learned nothing.
@ShadowGodd
Another thing to consider in is that sometimes not all services are affected. I know a few outages affected the PS4, but not the PS3. Some outages only affected the friends list (which doesn’t matter if you don’t use it regularly-I used it very often due to PS4 party chat)
====
On a new note, I guess a few more people are now able to get on, but I don’t think it is completely fixed yet.
i still can’t log in to PSN to play even though the crap says that PSN is online. LIES!!!
Is anyone else unable to sign in/up for psn for the ps4 because I still get error code’s and internet connection problems.
hello i can’t sign it to my ps4 cos it come up with can’t not connect to the sever has been terminated hy that ?
Sony, you guys are doing a great job…..just please help your customers and make sure its actually online, WE make you and you make us so please, don’t become discouraged by the many trolls and jerks out there. You are doing a great job and I still love your playstation 4 by I want to actually play it and want to enjoy your products once again.
P.S- don’t worry Xbox still sucks and I love you guys. <3 Crownrule
Lizard Squad Will Lose Because Sony & PlayStation Are Both Superior.
Hey guys, I think the fix i posted is temporary, I noticed my download speed is now at 2.1MBps and it’s normally at 25MBps! I’m eventually gonna have to change that MTU setting back to what is was before, and I’m afraid of that time cause of how unreliable PSN has been. Man, this paid for service really sucks.
I’m online and good go but having trouble retrieving my game from the 4 in 1 bundle. I click “get started” and the next screen is the website still being under maintenance. Any idea ETA on when it’ll be back online.
starting to get pissed that I cannot get online