UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@ownage36: They posted that information and other users have mentioned it was June 10th.
https://blog.playstation.com/2011/06/03/call-of-duty-black-ops-escalation-dlc-comes-to-ps3-june-10/
Sweet! I got inFamous, WipEout, LittleBigPlanet (PSP) and Killzone Liberation. Thanks Sony.
Scre Sony they’re a bunch of lying stealing bastards. When I downloaded my free games. Dead Nation just disappeared from my download list. It’s just gone. And I can’t get it back. If anything I actually paid for does the same you’ll be hearing from my lawyer Sony. YOU FUQING BASTARDS!
im glad to see there doing all this but my ps3 decided to YLOD 10 minutes after the psn network came back on :( the worst part is i dont think sony will put my saved data from the YLOD ps3 on the refurbished ps3 they decide to send me back
No matter how some people will still defend it, I still think Sony should do way better and extend the program to everyone. They are making it available only until July 3rd, so it won’t last forever. Now, for ALL those who had their personal and credit card info compromised, a full refund insurance if their info or CC is ever used illegally and related to the PSN info theft is mandatory. As they are a billionaire company which has worldwide representation and since half of their distribution content is done digitally and online, and involving credit info from consumers all around the world, it’s the least they could do. So excuse me if I am being skeptical about this and insisting in the subject, but I think people somewhat are accepting a very lame apology and still thinking they are doing too much. But what do I know? I’m moron who sucks at math. Shame on me.
nearly 4500 messages and people still haven’t figured out there are instructions at the top of the page.
Hi,
Infamous was the only game I don’t yet own, but when I tried to select it from the list, it wasn’t even there to begin with. I only show the 4 other PS3 games. I believe this may have been caused by me downloading the 60 Minute trial of Infamous last year, but I never actually played it. Can anyone confirm this?
thanks!
Account Management>Transaction Management>Services List>SCEA Promotions does not help at all.I can see the data but still not game.
Is the welcome back program per ps3 console or per psn account?
Is the psn ever gonna be completely repair!!!!!!!!
@MrSecksee: Per User Account and I’m sure the “up to 5 PS3 per license per account” applies too.
errors and no free games anyone else with this problem?
i the process of downloading the 2 free games offered i was able to download my first which was infamous and but upon trying to download my second i could not get access to the list of the 5 games. There were some download 1st and 2nd game tabs prior to actually starting to download the game itself and i downloaded the second and left the store by accident without making sure i downloaded the game itself.. now when i’m trying to go back and get my second game from the list it doesn’t seem to be able and upon looking for the game that was intended is says i have to play full price to get it. I downloaded infamous which is not yet finished and i intended to download dead nation but i don’t have access to it.. can someone please help me? i dont know if you fully understand the situation but thats about it
Cant find yout downloaded games ? Easy , just go to Download List at account management. fools
I’m a little disappointed with the old games that Sony give us in this welcome back. As a subscriber of PS+ I already have Wipeout and just got the Fury addon. Already have LBP. Already have Dead Nation. Basically, for me the welcome back give me 2 options of old games, Infamous and Stardust. =/
i Am A PS3 Plus costumer, So The Free Month Is Automatically Added Or do i have to do something????
SOLUTION! to missing InFAMOUS!
InFAMOUS was missing from my list of PS3 choices. It appears that the cause was that I had downloaded the trial version (a PS+ perk) but hadn’t played it to expiration. I redownloaded the trial version (from my downloads list in the PS store) and then started it. I didn’t actually play it (I actually went and did other things and came back to find it back at the XMB later). Attempting to start it again confirms that it had expired.
At that point I went back to the store and lo-and-behold, InFAMOUS is there in the welcome back list! Unfortunately it wants to download the whole 7 GB of game again, but it worked for me.
i think that this package is very unfair because even though we get these games it varies per region. i think it would have been better to offer all the games for all the regions in one package giving 1. more variety to those who have some of these games. 2. this would cause no diversification between regions making it fair.
I had a playstation account before may 20 but afterwards i couldn’t access it when psn got back up, so can someone help me please, (so i can get the free games for my psp)
I could only get 1 game! :-/ WTH
when i clicked the 2 free games and/or the free 30 day playstation plus thing and i sways canot access on your account what am i doing wrong
this is cool, but i couldnt get any game!!! :( what can I do??? someone can help me??? please
@4461 I know..people don’t know how to read
Question: How come my downloaded version of imFamous doesn’t have any sound? Is there a way I can fix this? I deleted it once and then took the time to REDOWNLOAD it and install it but still no sound. I’m confused.
Any help please?
I am on my psp, and I can`t have the free Ps+ :(
guys when the psn was down i could not make my account and I bought the psn 2 week prior to it being down (meaning 2 week before it was restore is when i bought it) and I made the account right after psn came back and I cant use the content?
i found my answer thanks for the input everybody
@4441 I cant complain too much about the speed wit this internet. I havent but one time had a problem connectin to online game play on my PS3 and I have had this internet for about a yr. Yeah it seems like when I play COD Black Ops, like it takes me a good bit of more shots to kill a player on the online gameplay but its not that bad i guess but i have been downloadin the inFAMOUS game since 5:30 pm EST and at 9;30 EST (2 hrs ago), the game was at 69% and now at 11:37 pm EST, its at 83%……Didnt think it would take this long!!
which i think is pure bs that only account made before psn being down is can only access the welcome back because I could not even create an account and I had to sit through psn being down too and I get nothing for it, i feel like sueing
It only let me get 1 psp game plz help
@4451 if you can find out what kind of error code that is are try again later you already said you can re download it.
@4483 Did you go out after you got your 1st game? did you check your service list?
i just was able to get 1 game and it said that i got the 2nd free game thing but no 2nd game!!!! and now there is no 2nd game to chose!!!! HELP pls!!
What if for example, I started downloading my 2 welcome back games but haven’t finished downloading it after July 3. Can I still continue my download and get it free? Thanks
Thank you SONY! I’ve downloaded inFAMOUS and WipEout HD + Fury and i am absolutely enjoying these right now! inFAMOUS is S-I-C-K!!! I will keep a close eye on the sequel, i might buy! ; )
so if we made the account after this will we not get it
It would have been absolutely wonderful if you had disabled the Add To Cart button, since it effectively doesn’t work in this case. I appreciate the instructions for going back to Account Management, and I’m downloading everything fine. It’s just that on the PSN store itself, the VERY USEFUL Step #5 on the website that tells us “Select your free PS3™ game*, and “Download”” was OMITTED. I had no reason to think the Cart wouldn’t work.
Anyhoo, kudos for being prepared for this crazyness!
Seriously people, start reading the blog. You’re questions will most likely be answered there. If its not there, then by all means ask. It’s no wonder Sony isn’t responding to these comments asking the same questions already answered in the blog.
“Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.”
infamious is sick
How to get the game in PSP?
cflimimi, PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions
everything should be in their
Infamous = best Free roaming game ever, even in the free roaming there is a lot to do. just wished they made the anti-analising better though… it sucks on my hdmi cable… i have a terrible HDMI cable.
>.> people need to start reading the blogs.. i have just read like.. half the comments ( I am very bored right now) and all of those questions have been answered by me, several other players, and the blog posts them selves..
Digital Big Boss
that is very true. even i am shocked right now :/
@Bulletz4242 keep on trying there is a lot of “Traffic” on PSN and PS Store right now… oh and also.. since no body reads the rules….
Open to everyone, but don’t be a jerk.
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so stop trolling.. half these posts consist of “Trolls”
I downloaded my free option as InFamous as Free Game 1, second game was Dead Nation, I still have access to Dead Nation and it still remains in my queue but Infamous has disappeared of my system all together there is no longer a free game option in the welcome back folder, and Infamous has been removed from my download queue as well please help i love that game????????
@4479 you don’t get the plus sorry it’s for the ps3 only.
@4495 I won’t argue with there and you are correct. I think people think sony is going to answer all their questions and it’s right in front of their faces. Maybe they just want to download without the added steps.
thank! i got free Dead Nation, having a blast playing co-op.
@4459 oh come on Conrad there are steps and with all this traffic what did you expect?
first of all i was able to get one of the games witch was infamos but when i went back to get the second game the the welcome back package wasnt there no more and it still isnt there