UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
sorry about 3974. i accidently combined some words
Hei
What do i do when i go in the the welcome page and did not selecrt any games and then went back the the home screen? The welcome back icon is then gone and i did not download any of the free games??+
WHAT TO DO??? PLAEASE HELP
@3985
Hello ThaisK,
To choose your free games, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Services List.
To download your chosen games, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Download List.
@ 3981
yea but still its up to them if they’ll let u download what u downloaded and some stuff wont disapear they’ll all be their its just some wont download it’ll just have to much memory to download or its messed up.
Omg Can you people just read before u post really theirs usefull info here and ur posting without reading… man its not hard please next time u post just read. becuase theirs alor of info here that helps.
Sorry im not trying to be rude its just aggravating when no one takes the time to read the posts because theres alot of useful posts
I’ve gotten all my games/PS Plus, but I have been getting the error code “(80710D36)” a lot of times. Every time I tried going to the Playstation Store that popped up, so then I went to What’s New and selected the first square which was Welcome Back which allowed me to enter the store.
@3990
Hello toastofdoom,
The error code “80710D36” has a lot to do with the high amount of traffic on the PlayStation(R)Network (PSN) servers. Rest assured that this error code will become non-existant as soon as the traffic dies down, and this error code is being experienced by many people.
Regards,
Beetlegossip
I downloaded the Wipeout HD bundle and installed it, except for the demo, but It’s no where to be found to play it. Do I need the demo to play the game?
3990 its because of traffic of everyone trying to get there welcome back.
I’m back guys. lol So I downloaded and installed my first game, but it’s not on the XMB anywhere. The data is visible in the Game Data Utility though. How do I play the game? :o
KilleRain13,
I gave up, i even filled a page with this people still didn’t read
if at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
if at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.i
if at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
@3992
Hello Yojimbo-Daigoro,
In order to use the Wipeout HD bundle you will need to download the demo. Quite simply, you have downloaded and installed a full game unlock, which unlocks the demo to become the full game. To download the demo, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Download List.
Regards,
Beetlegossip
3990 either try to get your game by clicking till you fiannally get it or wait for the traffic to die down ( i just clicked over for a couple hours to get it fianally)
@3994
Hello Finnster26
Comment # 3992 applies to your situation as well.
yep beetle is right, if you get errors just keep trying over and over its a pain, but it works eventually, your not going to sit there for an hour or anything, just a few minutes
@3995
Was that directed at me???
@PSN why is it only the Playstation Plus who is up? PLEASE HELP!
@3996 beetlegossip
Really? That’s kind of odd.
I am downloading the demo right now and will see if it works, thanks though!
finnster26,
i don’t know is it?
need more girl gamers on my friends list……..ADD ME IF YR A FEMALE
for over an hour now i cant get on home 50 time re signing in to no avail keep getting an error code X80710D36 WHAT IS THIS ALL ABOUT???????? PLEASE RESPOND TY
@3996, 3998
Thanks. Here comes another 2-4 hours of download time…
3999 i downloaded my games on friday so it did take 1 hour but im geussing that now it has died down a bit
@4003
nah it wasn’t. xD my mistake.
I know everybody wanted or wants their games now, i was one of them, i would just wait a couple days, till the traffic dies down
Dam it i was away for the welcome back package and didn’t psn say they would have it up for longer than a day 3 weeks ago?
ok, so i dowloaded both my games, they came under download, and downloaded all night. Now where do i go to play the game, because they are not under games???
with the welcome back package you have 30 days to get your stuff
To Download Wipeout you need to
Down the Demo then Download the full game it works like that
i freaked out about wipeout too but the full game unlock is in the bundle
@ 4014
Before u download the full game u need to download the demo cuase it wont work unless you have played the demo and have it then you can get the full game unlock
the people on this blog are just to stupid to read or never happy
Any idea why some of us can’t see inFamous as a selection? Does it have to do with the 1 hour trial for PS Plus?
@4016
I’m happy! full video tutorials are the way to go though. Nobody likes to read through everyone’s comments. I skipped to page 79 lol.
If i have 2 psn accounts, then can i download 4 games???
I heard that we get 30 days free of netflix, is this true?
the PSN store is not working it keep giving “A ERROR HAS OCCURRED (80710D360)”….whats going on?
It says that i’ve downloaded items in the store but its not showing up in my items box and it wont let me download it again so what can i do.
is there any way i can get game 2 back cause i lost that one and i can’t get it back?
HELP ME. I clicked “free PS3 game 1” and tried to download a game. It said I downloaded it but it’s not downloading and then “free PS3 game 1” disappeared! And it also said “You cannot download PS3 game 1 until you have downloaded PS3 game 1” HELP
was dissappointed in some areas of the welcome back- the movies on us took me to 3 movies that kept trying to charge me for so i didnt get them-i got dead nation not a good idea bad game in my opinion-100 free idems in psn home been trying the have price amounts also whats up with all this??????
ok i went in the store downloaded the welcome free game and went to pick and infamous won’t show up is this just me or what really want infamous
Thanks for the ‘Welcome Back Programme’ I have downloaded both my games i wanted (Infamous and Dead Nation) but also have downloaded other things like Burnout Paradise.
Thanks Sony for your welcome back free downloads and info on black ops escalation maps packs release date.
Thank Yall X3
I went to Account Management>Transaction Management>Services List and it says “no services found”, and I do not see any of the games under the welcome back tab.
-__- i have a problem, whenever i buy a psn card now, it knows that the card has $20.00 but when i try to add them to my account, it will never let me -__- can anyone tell me if this is a major problem??
I just downloaded, Infamous, Little Big Planet (PS3 & PSP), Dead Nation, Super Stardust HD, Killzone Liberation, Pursuit Force, & Mod Nation, & they all downloaded just fine, and installed just fine. Honestly to some people I think you guys just need to check your Hard Drive space and make sure you have enough space to download these files, especially since some like infamous aren’t small files. Other than that if your still having problems where you purchase the item and it still gives a hard time installing to the system, just press back (“O” on the controller for those that don’t know) and try again. It will work just check your status. For those people that just started a brand new account & trying to gain access to the free games, unfortunately you guys will not receive them. Sony only did this promotion for those who actually had to go through the trouble of not having access to the playstation store/PSN Network during these times.
I do admit to some that stated, it would be better to have chosen your own games or even better yet, if sony gave the users an option of have PSN Credit towards our PSN Wallet account. Personally I would have been happy if they gave us atleast $50 credit limit in our accounts so we can get what we choose, but regardless of the fact atleast we still got something.
help !! the welcome back appears but the games doesnt appear , when i went to the second plan which is go to account management it went me to the store but it only showed one games i didn’t like i started to click anywhere to see if the games shows , it downloaded the first game the only showed in list “which i dont need” so what i need now is return back the first game and i need the other games that mentioned in the list not only one ! help