UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
the only thing i worry about now is now that it has been hacked xbox fans will hold this against us. like a few days ago someone i know said a 2 year old could hack it. i would like to see a 2 year old figure out how to even use a ps3.
This is a copy from an e-mail I sent to Sony regarding the same issue. Hopefully I will get a swift reply here;
Basically I “purchased” inFamous through the Welcome Back Program yesterday and began to download it. I turn my PS3 on today and go to Download Management and find that inFamous is listed there, twice. One was at 22% and was “pending” and below it was another instance of the download at 0% which was just starting. I cancelled the second instance of the download to continue from where it had left off yesterday.
Then I go back to the Welcome Back Program page to select my second game – but the option to do so is not there. So I took some advice I’d seen prior which was to go Account Management > Transaction Management > Transaction History and checked to see if there was any record of my downloading it twice – which there was not. There is only one log of my “purchasing” of inFamous – no instance of any other game in the Welcome Back Program is mentioned in any of the logs – the only other thing there was the “purchasing” of the PlayStationPlus+
So I guess my question is this;
Am I now unable to get my second desired game from the list, or are you able to rectify this?
I finished downloading Wipeout HD+Fury, made the installation but after that I can’t find the game to play. Look into XBM GAME menu, but there no WIpedout icon there. Does anyone know where it goes or how to play, might be missing something ? Anybody that could point me in the right direction?
Bow Your Heads and Pray
3937 haha
@3936
Did you go to PlayStation(R)Network –> Account Management –> Transaction Management –> Services List –> SCEA Promotions? You can choose your games here
ortherwise maybe contact sony
keep pressing f5 to refresh the page till someone gives you an awnser that works
So I didn’t have the time to download both the Fury Add-On and the Full Game itself (let alone the huge demo), so I decided to download the Add-On a few hours ago. Now how do I go back to download the Full Game?
@3941
Ha ha, that’s great :)
welcome Back plastiton@netowwrk
1st let me start by saying “Thank You Playstation”
NOW MY Problem.
Logged into The Online Store Choose my 1st Game (INFAMOUS) Clicked on Download,A Screen Popped Up and said “Thank You For Downloading” NO GAME on MY System,Then went back in and Downloaded my 2nd Game (DEAD NATION) and clicked on Download and The Game DID Download To My PS3.So Bottom line Here…I ONLY Got 1 GAME and The PS3 Store is saying I got Both Games. What Gives. I WANT MY 2nd GAME. (INFAMOUS)!!!!!
Don’t Tell Me, You Got Hack Again…..
@3942
Hello Finnster26,
To download your game, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Download List.
I added the games to the cart but they vanished and i cant access it.
@3945
Comment Number 3946 applies to your situation as well
@3947
Did you go to PlayStation(R)Network –> Account Management –> Transaction Management –> Services List –> SCEA Promotions? You can choose your games here
After choosing, if they do not download, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Download List
@3939
I thank you wholeheartedly for your reply — my problem has been solved.
You can sleep easy tonight knowing that you have performed a good deed for society!
@3946
Yeah thanks. I actually just snooped around on my PS3 again before refreshing the page and noticed that. THANKS!~ :)
3950 i was going to recommend what 3939 said but i thought you already would have done that so i didint bother
lol all he did was copy and paste from page when from the replies from the adminstrators.
I just got the 1 free game and not the other!
@3953
It’s better to re-post stuff so that questions are answered and issues are resolved.
Regards,
Beetlegossip
Can’t wait till the 10th for black ops escalation pack =D
lol i kno u can copy my post on page 43 the steps while ur at it… lol dont im being sarcastic XD dont u see… lol
@3954
Hello HEADSHOT-HV-GB,
To get your other free games go to PlayStation(R)Network –> Account Management –> Transaction Management –> Services List –> SCEA Promotion.
You can choose your free games here, and then go to PlayStation(R)Network –> Account Management –> Transaction Management –> Download List to download your content.
lol again ur coping it…
@3959
Hello KillerRain13,
I don’t need to copy it :) I have lived it every day since June 2, 2011.
ok i was just makeing sure. u ok u dont need any more coping or is that ok??? u good u dont need nothing more? do u want any help?? or nothing???? -_- lol
Ok Everyone just Calm Down I’ll Help you guys out ok. Here are the Steps to get it back ok.
Step 1.
Go to sign in.
Step 2.
If you downloaded the Game 1 and 2 Then go to Account Management.
Step 3.
Once in Account Management go to Transaction Mangement
Step 4.
After you clicked on Transaction management go to Services List
Step 5.
Once in Services List click on the SCEA Promotion Thats where you can find and download your games.
Hope that Helps you!
**Killerrain13**
how many times does it have to be said before people start looking at the top of the page?
See i made that no one else my imagiantion =D i made all the steps and i did it all 100% i made it =)
@3961
I most certainly will not be here all day :) Any help is appreciated!
Errors errors errors
3958 i like how you keep having to repeat the same awnserfor everybody but you seem happy to do it
@3963
lol idk they dont take the time to read and just want to quickly reply saying they have no idea how to do this and the answer is somewere in 1 of those paragraphs.
@3965
of course i’ll help not u but i will help other people =D
Well i was trying to get my second game and i accidently pressed circle and it disappeared what should i do now??? Please help me, please!!
That’s issue I think delete the game lol. H2CStrongBad I can’t redownload the trail I think I did check download list it’s not there I think. This very annoying I want Infamous so bad lol. That trial not up there anymore
@3970
read this…
Ok Everyone just Calm Down I’ll Help you guys out ok. Here are the Steps to get it back ok.
Step 1.
Go to sign in.
Step 2.
If you downloaded the Game 1 and 2 Then go to Account Management.
Step 3.
Once in Account Management go to Transaction Mangement
Step 4.
After you clicked on Transaction management go to Services List
Step 5.
Once in Services List click on the SCEA Promotion Thats where you can find and download your games.
Hope that Helps you!
**Killerrain13**
@3967
I enjoy helping people, and I am more than happy to address questions.
@3963 &3968
Some people would like their concerns and questions addressed personally, and I am more than happy to provide that for them.
oncwe ngp comes out will we be able to sign into our account and redownload our welcome back games onto the ngp?
Here are some steps you can copy/paste as they are short, and to the point.
To choose your free games, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Services List.
To download your chosen games, go to PlayStation(R)Network –> Account Management –> Transaction Management –> Download List.
@3975
I dont Think we can we might its up for sony to decide wheater or not we can.
Hope this helps!
**Killerrain13**
@3974
Hello agzander101,
Apparently, the NGP will be able to play PSP games. They will be associated to your PSN account, and can be re-downloaded to the device.
or instead of goin their what bettle told u do this
Playstation Store>Top Right Corner>Click on My Downloads> and look for u want to download that you already downloaded.
Hope that Help!
**Killerrain13**
@3977
No it’s if sony wants to do that. becuase i really think they are thinking bout it.
dam dloading the games took quite a while, 12 hours for me, how long did it y’all to dload the games?
@3978
That is also true, however some downloads may not always show up there.
very long lol not 12 hours me it was like 4 hours.
@3980
Ha ha, pretty much the same amount of time. I let mine download while I was working. I had a total of 8 games to download (4 for free and then 4 purchased)