UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
I only downloaded littlebigplanet for my psp, game 1, and my game 2 won’t show up. It acts as if I downloaded both my PSP games when I haven’t. What should I do?
what happened to cross game chat?
yea
inFamous FIX:
Download your “trail” you got from ps+, let the Trail expire.. 60 minutes,
THEN… inFamous will show up on the list
my name is Rich the Factor n im hear to investigate the nic nacks u given ppl we sold 1600 4 the school system n all they threw us was a couple lil nic nca now im out pushin BIG M&M’S PACKS 16 TRYNA GET 2 DA M STACK 16 A TRIPLE BEAM
ALL OR IN THE HOUSE
I don’t know if anyone else is getting this problem but i downloaded inFAMOUS as one of my games and somehow it appeared twice in Download Management. Now the real problem is that one of them is at 24% and the other is at 22% but neither will continue to download any more. They are both stuck on Pending. Is this a glitch with my PS3 or the store? Will having two of the same files download affect anything? How do i remove one? And most importantly, how do i fix the stuck-on-pending problem?
BTW, until when will the Welcome Back Package be available? I told some friends it was July 3, but i’m not sure.
So we movin up units wit em remote control car are a cooling system cocaine cowboy
Why isn’t the Black Ops DLC discounted for playstation plus yet? Most of the DLC and games that I want to get don’t have discounts even for the plus members.
I don’t know if this was answered already but, with PlayStation Plus, if you activate the online storage and backup your files to sony’s servers will you be able to download those files after Plus has expired?
Sony you are awesome thank you for your free games and everything those hackers shall get punished!
is there anything i can do if my account wasn’t created before April 20th?
@genericamel sorry you cany
Question to SCEA ……………. If I added funds to my wallet the day Playstation store came back online and I bought a 3 months PS plus package do I get the 30 days extra ? cause I know you wouldn’t get the 60 days because the plus a/c would have had to be in existence before PSN was shut down
glad they answered the question about the errors..too much people were asking ,,andd it wass starting too pisss meeee offf..lol
Round here we ‘ll set up shop any where hustle out of any house if it a got kitchen we ready 4 some action winnin like Tennessee round 4 fin by my waist 45 on my underarm u sucka is underarm messin round with boss’s from the under world put up under the world lil jigga dont get chin check slap the with hen neck break a big bottle over yo bandanna puss we’ll man handle u n yo mans & bi**hes get slap by bi*ches in my entourage why we splash Chrystal all over the club flo who dey got love fo me n my entourage cause all we do is smo*e n pop bottles round here yea we pack them MTF chopps around here yea we makin fifty off a block around here yea we got million dollar spots around here
!! Attention all who have been getting trouble finding inFAMOUS !!
I was looking for it, but couldn ‘t find after selecting free game. Well, I found it finally. I just searched the store and went to the buy page. It said I had already purchased it, which isn’t true. It gave me a date of August last year which is the last time I played the demo. I’m thinking that people who played the demo are glitching up the store–simply download it from its own page.
when i was getting my second game my first game went to little big planet and my second was going toward InFAMOUS and as i was getting my second free game my ps3 turned off and i lost my ability to get it so i only got 1 free game
Im having a problem when i go into service list under account management it says there is No Content?
Any help
@LoSO3-point0-KC…That B.S. isn’t rap…it’s trash…METAL!!!…Besides only the early 90’s and earlier hip hop was ANY good…
@3756 ..wow they tell you what to do if that happens…read the fricken update
infamous isnt on the list
!Will they add more games in addition to those already on the list?
nope they wont add anymore
NO ATHLETE ALL GHETTO STAR BRO NO SCARY CATS EVERYBODY HARD THO LIFE IN GUN WOMBS EVRYBDY SCARED SO THAT LET U KW EVRYBDY GET DOWN
@ LoLmaniac621
THANK YOU! THANK YOU! I’VE BEEN LOOKING ALL OVER FOR IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I FINALLY FOUND IT!
I was out of the loop and finally got internet connectivity at my apartment…during the outage! Now I don’t get any of the ‘welcome back’ benefits even though I’ve sat here for weeks unable to even create an account. Great. No options for folks like me?
i forgot to choose a game after i was done, what do i do?
:D
once again. playstsation………i give in. You win! Well played pendejos. Almost feels like all this was just a rouse for everyone to upgrade to plus. Not impressed and i will never forgive nor forget. From “free” games. most of which i own or have already played to home items i really don’t care for, to even mas mierda dumb ass movies i have already watch and/or also own. E3 better be something, but it wont.
Just…please. Don’t ever, ever, ever!! go down again. Don’t let us down again, but…………………..you will.
Your welcome SCEA, your welcome.
Well, this stinks. Apparently, my stupid AT&T connection died mid-download and I’ll have to re-start the 7GB download from 0%. Decades ago, the zmodem protocol could resume aborted downloads. This wouldn’t bug me so much if I weren’t capped.
i cant acsses my other account can some one help me out
No problems here…Thanks Sony! Got inFAMOUS and Wipeout HD :D
WASU[
@Genericamel; @3751: No, I don’t think there is anything that can be done. I tried to email the Customer Support about this issue but haven’t gotten any sort of response. It seems like there is only a handful of us who are being left out by this program, so I don’t see why they can’t include us. If Sony thinks I’m lying to just get free stuff then maybe I should get rid of my month old PS3 as a customer I don’t want to be regarded like that. The fact is I and all of the other people out there who were effected in this way were just as inconvenienced as the rest of the users.
Continued…
I also don’t like how they suddenly announce the day the program is available that there are conditions to which users will be allowed to participate. The original posting about the “Customer Appreciation” program states that all PSN users will be receiving this. If you don’t believe me then check for yourself, here’s the link:
https://blog.playstation.com/2011/05/16/details-for-playstation-network-and-qriocity-customer-appreciation-program-in-north-america/
It’s the first sentence of the third paragraph. This was the expectation that was set on May 16 and that was the official word for 3 weeks until Friday. As a customer I feel that Sony over-promised and under-delivered.
all i hoped for was any pick of two movies under a certain price range. (SD of course) and atleast $25 worth for the store for me to purchase whatever the hell i wanted to. Arg!
enjoy my 50 you Shifty, Cacksuckin, Embezaling, A-holes.
Keep up the good work boys….just keep it up!
+1 Reason to buy a 360…
how do we get the 100 free virtual items in the playstation home? everything has a price next to it. I read up top and it says the mansion will be coming soon but doesn’t really go into details if the virtual items are in fact available yet. Has anyone been able to get them?
As it relates to the movies, I clicked the Welcome Back – Enjoy these films on us. Box in What’s New. It took me to a Welcome Back section, and showed Click, Hitch, and Underworld: Evolution in the list – however, neither the “Rent” nor “Buy” Categories were labeled “Free” and I know the “Rent” options were available this weekend. I’m in the New England area of the United States. Any ideas on this?
If any one here is having trouble downloading the content just fallow these instructions.
Account Management>Transaction Management>Services List>SCEA Promotions
Aw, well, um, I was really looking forward to getting inFAMOUS and LittleBigPlanet, but I didn’t know you had to have been signed up on the PSN before April 20.
So no free games for me. D:
@3776 since it’s for the weekend package i just figured they would have stuff free and give us the 30 to watch it, then buy afterwards.
i have a problem i was getting the error codes yesterday so i waited till today to try again and now i dont see the 30 day PLUS thing anymore how do i get it back ?? im downloading wipeout right now btw
hmm.. i just, noticed someone had already covered the problem many people were having. oh well XD i got Infamous and WipEout HD.
Those error codes are easy to by pass
just keep trying..
and try this Account Management>Transaction Management>Services List>SCEA Promotions
it should be in there
Those error codes are because too many people are trying to download all at once,
I found out where the 100 free items are after doing some searching.
Its at the central Plaza. Go by the pond and look for what looks like a slender ATM with the store’s logo on it. Just stand in front of it and it will direct you to a page that will allow you to download the content
I got my two PS3 games already but I cant get PSP games. Whenever I go to Store there is no Welcome back banner. And when I go to Services List there is only Playstation 3 Free Games but no PSP. What can I do?
Tried it from your PSP?