UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
does anyone have blackops
I have been able to access the two welcome back games but when I go to the Welcome back tab there is not activation for playstation plus. Is there a problem? I would like to access this subscription as soon as possible since I have games to buy at discounted price. I would appreciate any kind of help.
i wish some of the games wee better… bet its better than nothing
That’s the thing, I can’t find the damn thing :( And, yes, I checked the XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions after having Welcome back emptied.
Thanks bout time we got something,,
I was worried a bit due to the games not appearing after picking them out via the store. Thanks to the update, I was able to initiate the download process for the free games. Now, if only my AT&T connection will refrain from acting up long enough to finish, I’ll be good.
i tried to download my second game but it told me that i couldnt do it at the moment, so then i pressed circle and left playstation store for about 15 minutes. When i came back i saw that my free game # 2 was not on the list. Did i like screw up or sumthing? PLZ REPLY BACK!
Hey, can I download the software for Qriocity from the PlayStation Store if Im in Canada? If so, what category of the Store?? Thanks!
Why cant i get my free 30 days of playstation plus on my PSP? Where do i go to get it?
It is unfair with the people who bought the console after the services stopped working. We had to wait a month to be able to use any online service and only people who had it before the problem get cool stuff.
I was just thinking one of the freebies for the psp was the modnation racers. If a person has not bought modnation racers before and does not have the online code for the online features on the game, then if they chose the game as one of their freebies, then they will have to buy the online code to gain the full access to the game online features. Or will playstation give the online code out to the players that chose the modnation racers as one of their psp free games.
THIS WELCOME BACK PACKAGE IS THE BIGGEST PIECE OF CRAP IVE EVER SEEN MOVIES FROM THE 80S GAMES THAT DONT SELL AND THEY OLD YOU TRULY SUCK BALLS SONY
Sony, you forgot to give the PSP user the choice of PSN PLUS on the welcome back program.
I don’t have a PS3, and the 30 days PSN PLUS choice is nowhere to be found !!!
please fix this. thx
Thanks Sony for the free games and all the hard work to get the system up and running. I would have stay with my PS3 regardless of the Welcome Back program, but you know what they say ” The best things in life are FREE”.
@3603 modnation can do online. the online entitlement is for UMD version. Online play needs an ID and online entitlement means adding modnation to your account so you can play it online.
i so mad i just got flashing red light yesterday. PS is such a let down
i was trying to get the free games for ps3 but it said i didnt have enough hard disk space 200 save data deletions later i went back on but they were gone i went to the account management service list and stuff but now only game pack 2 works and it says 0 remaining on the game pack 1 what do i do? does this mean i lost a free game?
I almost said f it when I could not download the games n go 2 xbox. Good thing I went 2 here and lookd n on the problem. Thnks for a 2nd way in playstation! Add me if u want a good zombies game on world at war or black ops! My highest record is 43 solo mode on kino der toten or 37 solo mode on world at war der rieise
THE GAMES ARENT WORTH THE HARDDRIVE SPACE AND 30 DAYS FREE PLUS IS A MARKETING TOOL TO GET MORE PEOPLE TO SUBSCRIBE
GHOSTBUSTERS U CSN CSTCH ON LOCAL STATION DONT EVEN NEED CABLE LMFAO
I wasn’t sure how the welcome back program worked when I selected my free PSP game 1. I backed out with out selecting the free game and now I’m not sure how to get the game.
ITS 3 BUCKS AT GAMESTOP LOL
I thought that the Escalation Map pack for Black Ops was supposed to come o1ut on June 3. Now its coming out June 10. But it was scheduled for the 3rd. WTF Sony! Answer this problem!
Can’t you download the free psp games by PS3 so I could connect the psp by usb to the ps3 and install it like that? Because I don’t have a wireless internet connection for my psp and i thought i would be able to use the ps3 to get the games to psp by usb. Please answer.
SONY DONT ANSWER THEY SAY SOON SOON SOON NEVER A STRAIGHT UP ANSWER BUY AMERICAN
Soon 2 b dead nation
to MR_Escobar17 yes you can I do it all of the time.
I was looking forward to get inFamous. But when I was looking at the games, inFamous wasn’t there! I called my friend and he said he got it. What’s wrong? Sony has pissed me off for the last time. If I don’t get inFamous, I’m going to sell my freakin PS3 on eBay and get a bunch of Xbox games.
I’ve had plus since it started.
The 30 days you get free are great, TONS of themes and some are dynamic, lots of rentals and free play for 30 days games, next week we get a new psn title. You all are silly complaining. Uncharted 3 beta too!!
if we download the Killzone: Liberation game, who are we supposed to access online multiplayer when you’re supposed to download a patch for it? Please help!
@3609 killer8479394
check your account download list on the store, all your own games should be there (including the free ones you just got)
SONY, please give the PSP user a chance to select 30 DAYS of PSN PLUS.
AND EVERYTHING GOES DEAD AFTER 30 DAYS MARKETING ITS BS
can anyone view the 2 free ps3 games.i was already a psn+ member before the hacking nd everything.i could see the 2 free ps3 games on the first day,but couldnt download and now i cant see it at all.i only see psp games and the stupid theme.its frustrating..have they pulled it out or wht???help
¿Can’t people read the whole post? They just come here and start whining about everything
Why cant i get ps plus on psp!!!
Will they add more games in addition to those already on the list???
HECK NO
Negative 3628. It is what it is.
AND SONY IS SLOW FOR NOT EMAILING INSTRUCTIONS ON RETRIVING THE GAMES DO THEY REALLY THINK EVERY PLAYSTATION OWNER READS THIS STUPID BLOG SEND AN EMAIL OUT DUMMYS
ps plus isn’t for psp only ps3
Will they add more games in addition to those already on the list?
radar 427 they did check your email
correct me if i’m wrong about ps+
I love how my hormonally incensed rant is still ‘ waiting moderation’.
i try to do the manage account/service thing online because the router in my house wont show up on my psp and I dont have a ps3 and the site says its under maintenance when will that be down, if at all?
3619 Camtrox9
I’m guessing you account is not US/EU. Did you use asian country as your address? if it is, then your games selection will be:
• The Last Guy (Chinese/English Version)
• Come on, LocoRoco!! BuuBuu Cocoreccho (Chinese/English Version)
• Trashbox (Chinese/English Version)
• Hustle King (English Version)
• WipEout ®HD Bundle (English Version)
for those of you saying cannot find the free games selestion or cant download, check:
1. if you already choose your games but haven’t downloaded it:
On the store, open the download list.
2. If you haven’t choose the game(s):
under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to get the free games selection from here.
MY EMAIL GOES TO MY PHONE I WOULD HAVE GOT IT IF THEEY SENT IT
3619 Camtrox9
I’m guessing you account is not US/EU. Did you use asian country as your address? if it is, then your games selection will be:
• The Last Guy (Chinese/English Version)
• Come on, LocoRoco!! BuuBuu Cocoreccho (Chinese/English Version)
• Trashbox (Chinese/English Version)
• Hustle King (English Version)
• WipEout ®HD Bundle (English Version)
for those of you saying cannot find the free games selestion or cant download, check:
1. if you already choose your games but haven’t downloaded it:
On the store, open the download list.
2. If you haven’t choose the game(s):
under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to get the free games selection from here.
SONY, please give the PSP user a chance to select 30 DAYS of PSN PLUS.
My PS3 is going to be in for warranty repair which means I won’t be able to enjoy the 30 days PSN Plus thing, any ways to make up for it?
znate80,
just got my email
PROMPT ARENT THEY