UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
Lulzsec hacked sonu
I agree with AbruptedWotas
tried to download infamous n the file is supposed to b 7056 mb n when i check on it the file is only 2960 mb. when i go to install it it gets to 14% n then i get the error code 80029563. then the file says the data is corrupted. wtf sony am i sol on this game or wut. if so then thats bs. i hope u can make this rite.
Thank You Very Much Sony,another time i have no regrets about sony,well i want to say that i have no regrets for keep Liking so much the SONY,because i know,and everyone know the best things come from sony,And of course im waiting the HeadSet bluetooth 7.1 from sony,i see today other for xbox360 but i ill wait the HDset from sony,because when things are from sony we have good feedback and confidence !
Well i like so much the welcomeback because here in mi country the taxes are hight (brasil) them i can only buy one game per 2 months,them i was wishing to buy LBP and i havent money,but i played one time because mi friend lent to me.. well its a great thing because i win Infamous and if was by my money i wont buy,because i need to chosse one game,and of couse i chose MGS because Im a big fan (and AC too). But thanks for Sony i will se how great is the Infamous that everyone talks about…
Kugs33
clevland show you have no taste.
so what 2 games for PS3 do you think were the best chioces to download? what were your choices?
download it again see what happens
i tried doin that and the same thing keeps happening i email the customer support n waitin 4 a reply
was sony seriously hacked again?
wow you seriously need a life youve been here for more than a hour now I remeber seeing u on here before i went o the movies now hours later your still on here wtf dude I mean ive gotten my free games and i do agree that some of these ppl here are idiots but comon dude since you act like you know everything y dont u go play the games u got then damm
for all that are having problems the solution is at the top of this page well for some of the problems anyways ya rebel i think thats all ya can do.
“If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.”
is it really taking up 5000 min to download?
I bought a $ 20 PlaySation Store Network Card two days before the outage and now the Store says that the code expired .. Did I spend $ 20 for nothing?
well hopefully sony can make this rite
wowowowo1
i will hack u
Ya sony pictures got hacked i think, i saw it on Cnet.com, sony has been hacked all over the place not just psn
Finally I can redeem my codes for la noire and motorstorm apocalypse!
Can find the game i wanted in seca promo but you cant do anything with it there
Thanks sony for the welcome back program : )
I’ve gone through many pages but didn’t had enough patience to read everyone’s comments since most of them are pointless flaming are cuss outs to sony. So my question is; for those of you who’re entitled to the welcome back package like myself, does anyone else have a slow down issue when downloading infamous? I’ve downloaded it fully yesterday which took over 10 hours, then when installing it I got a very annoying error message.
I decided to turn off my PS3 since I had it on for so long, I’ve restarted downloading infamous once more at around 4pm or so and its been about 5 hours and the percentage is only at 29%. Honestly is it suppose to take this long? I know infamous is a big game but this kind of time elapse seems kind of annoying. Or is it perhaps because so many people are downloading this specific game that its effect the download speed for other users?
Where can you find the Playstation Plus 30 day activation? I can’t find it on my psp. I also couldn’t find it on the Welcome Back Section. I live in Canada.
QUICK QUESTION….
I’ve been downloading the free games since 3pm, now its 9pm and the game is only on 42%. The question is, is it normal for it to download that slow?
it cant be my connection because i have high speed.
or maybe its because a lot of ppl r downloading at the same time, idk.
plz someone give me an aswer im kinda trippin because i dont know if ill get another chance if i stop downloading and start it all over….
any answer will be appreciated….. thanks ^^
kugs33
Are you on crystalMeth you cant hack me you F**KING poser
@3514 ur not the only one with that problem. the same has happened to me
@3518 So I see. I guess I’ll have to keep this on till 6am tomorrow… this is a lot of hassle for a free game.
wowowowo1
i can and i will
Ok i went to sesa promo and the game it showed that i got had an icon that said select content and it took me into selections again so i could get the game i lost and i downloaded it yeah.
Can someone from The Psn network help me? I tried to download the two Ps3 games but an error occurred. I backed out and tried again but the PS3 game selection icon is gone, just disappeared. Why is this?
HELP: i think i wasted my free games cause i think i got infamous, 2 times. and now i cant get the second game that i wanted
The mistery has been solved
@3519 i agree it is too much hassle. for me tho it tells me that the data was corrupt
and yeah if ya get error messages just go back and do again every time and you will get to what your after
@kugs33
how give me steps?
wowowowo1
then u will hack me
kugs33
Ill leave you alone (even though i didnt start it) oh well sorry and i mean it ya i think im gone
dumb n dumber
wowowowo1
ok
kugs33
hack me but
1 the ceo is my uncle
2 Ill know who did it
3 I couldnt think of anything for 3
but ok but i said i would leave you alone.
guys its not hard just take your time and read the tips on thes blog and thanks alot sony love yall playstantion fan forever
@3525 Indeed. It took me only 2 to 3 hours to get LPB downloaded, its file size is about over 2600MB if I can recall, I can’t check now since I’m downloading infamous from the store.
Infamous is about 7056MB, so with the time that pass it should’ve been at least above 50% but its barely past 30%. I’m wondering if its because of the popularity that when everyone globally goes after this one game that it slows down the download speed for everyone else. If that’s the case there’s nothing to fix since nothing is broken.
However, to get that annoying error after I had it downloaded onto my PS3 after so much waiting, saying data is corrupted. I cannot help but feel pissed.
wowowowo1
im saying ok for u leaving me alone
i wont hack u its ur lucky day
think im going to wait awhile b4 i attempt to access the”welcome back” end of may so all the traffic and problems are at the lowest level. plus i really getting tired of seeing the same “rain man” questions and comments…gotta go to kmart, gotta go to kmart….who’s on 1st? i dont know is on third? same ? same answer…over and over. its like people are just typing but not reading!!! im mean really!! how many times does someone have to ask if they are having the same problem… go count toothpicks people.
@3534 im just as pissed
HAVE A GOOD DAY EVERYBODY HOPE EVERY THING WORKS OUT
(PS blackops is coming out with map pack 3 in september for ps3 found it on a website)
just sayin if your excited.
i feel bad for the people having all these issues. i guess to you all this isnt a welcome back package and more like a h e l l package. and if another part of sony was hacked then i dont see how sony can even show their faces at E3.
It only took me 30 minutes to download the games maybe an hour for both, but i have 30 m.b.s. broadband internet service
WAIT I HEARD PLAYSTATION GOT HACKED IS THIS TRUE.? PLEASE RESPOND SOMEONE!!!!!!!!!
when downloading infamous it downloaded between 2 and a half hours to 3 at tops. i got it when the package was first put on psn
but ya psn has always been slow even at my speeds, maybe i get 1-2m.b.s at best when it comes to downloads on psn
@boondox
I agree how can they