UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
I just feel bad for the people that got nothing even though they bought their ps3 during the outage, i mean they had to wait just like everyone else to get all the features back
WHAT ABOUT ME!?!?!?!?!?! I either own these welcome back games or sold them a long time ago. So what do the most loyal and best customers get? We get to go kick rocks, right?
How come when i go to the store and go to the welcome back section it says that the content cant be accessed with the account
wait so u had to have a acount before all this happend
Thanks for the free games. Cant wait for E3.
because u didnt have an account before the network shut down
I am in the military and am currently deployed overseas where i do not have my PS3 or access to any PS3 and will not have access until December time frame. How will I get all the goods if it ends July 3rd?
i feel bad for wow because he has no life
@kugs who?
@shawnreece
I feel bad for u cause your a loser and gets bullied all day cause it is so easy AAAWWWWWWWW!!
well he is right, the answer is right up there, its the first thing i see when i load the page, its how i fixed my problem
Thermanator
Do you have any friends that you trust into your house, if so tell them what you want and have them do it
@3444 you are so full of yourself. Do you think sony should have gone through everyone’s accounts and seen how much they spend/what they buy? The world doesn’t work that way
@ thermanator
man I feel bad for you i mean your a troop they should extend it personally for you I mean com on sony.
i was gunna say something bigbaddoom31, but i held my breath, sounded like he was brown nosing
I was going to as well but he just so reminded me of people I used to deal with at my last job. You would hear stuff like “I’ve been with your company for 3 years and you should give me a free Blackberry.”
bigbaddoom31,
do you know when your gunna get yourself a ps3 yet?
Hopefully in a couple of months,
do u need acount before this happend
wowowowo
u dumb
thanks but no thanks 4 the gms aint tryna be ungrateful but the game are bs i think we deserve better
Whers the playstation plus on welcome back?
WHEEEEEN BRAZIL ACCOUNTS WIL RESTORE , THERE IS A PROBLEM PLEASE LOOK THAT PROBLEM
@kugs33
you a DUMB A S S
3463-yes to get the welcome back package you have to have a account created before the hack happened
@ wowowowo1
we all know u are
I havent purchased anything from the welcome back package for the 2 free ps3 games. i was going to, but didn’t, when i realized infamous wasn’t there. Can you help me in my situation? ive read previous comments and ways to help me such as the account mangement<Scea stuff but that did not work. any ideas to help me out? thankyou :)
I have had all PS systems(except portables) but just recently got my ps3, and i am pretty pleased, just wish updates and game downloads, were as fast as my xbox live. I guess i am at the mercy of what they pump out, cuz I have 30 m.b.s download speeds, seems like sony pumps out like 1-2 m.b.s
@kugs33
your so stupid you cant think of a comeback LOL LOL DUMB A S S
@boondox
i dint have one then
then you get nothing kugs33, which sucks i think
giv us better gms atleast discounts on new DLC’s this is bs
@ AbruptedWotas
ok thanks for the info
has anyone played dead nation yet? Man that games hard
LoSO3-point0-KC
I wish we could get blackops map pack free but activision would lose business.
Boycott on the dumb gms they tryna give us
Why are downloads that are 30mb taking like 30 min and infamous has an estimated 5000 min download time?
it takes all day 2 download
wowowowo1
ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack ur face looks like a buttcrack
Um for wipeout package am i suppsoe to downlaod the demo first and the add on?
yea ps3 download r slow some!!!!!
i already got infamous and PSN plus!!!! :D
LoSO3-point0-KC
I know but I downloaded the games cause there free =)
Doesn’t matter just get both in any order then the full game unlock for the demo.
I managed to download the first game in the welcome back program, but when I was attempting to download the second game. the screen was reading then the message popped up saying “Your session is timed out” so when I hit back, the voucher good for the second game dissappeared. Will i get my second game free?
@kugs33
Im so impressed thats what a 2 year old would say you cant think can you.
PS: are you a 2 year old?
Not to start some console war or anything, but I pay for xbox live, and its a lot better and WAY FASTER than psn…It is a honest opinion, because i do have both services live is my prefrence.
?!?!?!?!? What happened, that when I went to download #2 Game after I pressed “Get Now”, it said error then signed me out????? now it doesnt come back????? I didnt even get the Game yet?
wowowowo1
no i just remember that from the cleavleand show
a show u cant watch LITTLE GIRL
what if? i downloaded it from the account management>transaction management> downloaded list is it okay? cos i cant download it service list it gets errors….is there a difference? Please reply…have a nice day…
LOL SONY GOT HACKED AGAIN. U IDIOTS!, THEY HAD 1 MILLIONS UNSCRIPTED OPEN PASSWORDS