UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
I went and clicked on Welcome Back PSP Game 1, selected Little Big Planet, added it to my Cart, then went and selected Welcome Back PSP Game 2, And selected ModNation and added that to my cart.
When I went to my Cart… I only had ModNation, No Little Big Planet, and the Welcome Back PSP Game 1 was now gone…. Where did Little Big Planet go… did I loose it???
Okay, so I chose Dead Nation and Wipeout HD as my 2 free games at like 1:30 yesterday. Wipeout downloaded fine and works perfectly. But Dead Nation won’t download past 71 percent (1021 MB) and my Playstation is all laggy in the XMB and even offline games now, unless I sign out. I’ve tried to download the game like 10 times now and it sticks at 71 percent EVERY TIME. Did I waste a free download and is PSN making my PS3 slow?
i selected one of my games and played it. now i want my second game in ps store but cant get to the games anymore. does that mean that ive lost my second game forever
I clicked on the get now and got my first game then i went off the store too have my tea then when I tried to go get the other game the welcome back free area is gone only the ps+ link is there. im really upset as i cant get the other game. what should i do???
@Mariokevin
yep
@obistefkenobi
What? I knew that… ive been saying that to people all night…
@wowowowo1
no
@2506 Dead Nation is M rated.
C’mon can’t you give us like any game we want free ?
@ +ccrogers15 on June 4th, 2011 at 6:26 am said:
@obistefkenobi
um its till next month. I downloaded little big planet today. After 1 day. Your doing it wrong. Read the F.A.Q or go into your account managment, transaction managment, services, sony stuff , then look for them.
@NinjaBear98
store and home run off playstations servers. And the servers are full because of all the users. So its not your PS3
obistefkenobi
GRRR
Not like that. The dude said you get 1 day to get your games. I said i downloaded after 1 day, so hes wrong.
I think it sucks there is only a pick of one M rated game oh well : /
My game 1 option disappeared and gave me error 80710d36 and i followed the xmb>account managment>transaction management>service list step and i get error 80710d36 no services message again, i picked the same game for download 2 and it went through but what happened to my game 1?
i followd the directions and it dosent show the ps3 games 1 or 2
If you can’t get into the PS Store because of an error code, it’s because of too much traffic, just keep on spamming and you’ll eventually get in.
If you’ve gone to download a game but it’s malfunctioned somehow and you can’t get anymore downloads go to PS Store/View Downloads (Top Right)/It should be there
@ccrogers15 Is that from an official source or is that just speculation? It was up for some people yesterday, but not for others.
what if a month is not enough for me to download the free games ?
@Spellcaster Try my second tip on my previous post
I tried to get my first game but it said activating game and then it went back to the first screen. I tried to get my first game but it disappeared! Then the same! Then with 1 psp game and I only have killzone liberation. WTF!!!!
@yabshr Then you clearly live an unhealthily busy lifestyle
@longklaw
not official but its true. Nobody can find it, and the servers got faster. ITs because they took it off so the servers aint tied up cause its the largest game on there.
@jegutary
If you’ve gone to download a game but it’s malfunctioned somehow and you can’t get anymore downloads go to PS Store/View Downloads (Top Right)/It should be there
i didn’t see the 30 day trial for playstation plus in the welcome back section of the playstation store.
nevermind it finally let me get through and select another one, must have been high traffic
i mean if i downloaded 6 GB of 7 GB and my month is over then what ?
shawnreece
try to download a PS PLUS free game to see if you have plus.
@ccrogers15 I managed to hit “download” on it just before they took it off I think, now it’s just in “my downloads” section but I cant actually start the download, my guess is that they’ll put it back up when traffic has died down
i am on media go i went to the welcome back selection and there was no games in there
@yabshr Read the god dam FAQ, stop wasting our time
LOL does this mean that they took down the 29 percent of Dead Nation that I can’t seem to download???
I seem to be having an issue. I have downloaded game 1, but when I purchased game 2 (little big planet) it never showed up in my downloads. It is listed, but has has 0 available under transaction management/Services list/SCEA PRomotion. Have I lost my 2nd free game or what can I do about this?
I went to use my promo code for alive and it told me it was not valid or was already used. Is that just because all the errors going on now?
@Buu_Koala Not totally sure, but I think Sony has only given people 1 day to get their downloads, so you might have missed out. Not to worry thoguh, if Sony have done this my guess is they’ll come under a lot of fire and they’ll be forced to put it back up
where can i find that god dam FAQ ?
@Iced00d05 If you’ve gone to download a game but it’s malfunctioned somehow and you can’t get anymore downloads go to PS Store/View Downloads (Top Right)/It should be there
Guys, I’m a terrible problem in my list of “5″ downloadable games, have only four games, missing the Infamous, the more I wanted.
Can anyone help me on this? Please … My account is American…
who else likes chicken legs?
@yabshr It’s at the top of this page, in the thread, if for some reason you need a link to the top of this page: here it is
https://blog.playstation.com/2011/06/03/welcome-back/comment-page-52/#comment-592726
@yabshr When I say top, I mean just above the comments
thanks but be nice .
OBISTEFKENOBI Thank You so much for posting how to get the 2 free games. I didnt think about view downloads.
can some one help me?!?!! ok i made a new user for my playstation when the psn came bake up cuz i forgot my old user password and stuff and now i cant get the games????? :(
@xBrianMx Please read over some old comments, many tips have been posted but here try this:
If you’ve gone to download a game but it’s malfunctioned somehow and you can’t get anymore downloads go to PS Store/View Downloads (Top Right)/It should be there
I only downloaded the 1st game but now they wont let get the 2nd game and i did all the steps this is for ps3 how do i get the secind game?
@obistefkenobi It was indeed there. Thank you very much for your help.
@tim4-20 Sadly the free stuff is only for users registered before the PSN went down, you’ll have to try and remember your password, or click “forgot password”
I can’t believe people can’t follow instructions and are this impatient. just wait a day or two then try and again. you would think they were giving away a million dollars to the first xxx amount of people.
tim4-20 , your account has to be april 20th or prior to get the free stuff i think
@morris1129 Indeed but if you read above in the FAQ, apparently the free stuff is only lasting a day…
sony if you can help me… i’m having a little problem with the psn content… there some products that keeps showing the message “you cant acess this content with your account”, X__X is this a bug or something? thanks if you can help me X__X
@obistefkenobi simplesmente não aparece infamous na lista de downloads! simples.