UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@1091 That’s a network error on your part not Sony’s. As you stated “I can’t access my wireless network with your PSP” Since there were no other details included, I assume from your post it’s your network’s fault.
@1094 I know right? In the words of Bernie Mac, this s*** is booty.
You just got to be persistent… just try and try and it will eventually go in, same when selecting something in the store.
I downloaded one game and when I went to download the other it said error, so I tried again and it was no longer in the welcome back package.
My first free PSP game never downloaded or showed up on the download list. It said it was contacting the server, but froze. Then when I opened it again, the first free game was gone, and I was able to download the second, but the first was gone.
You greedy people !! first you complain about PSN being down then about “SONY we want a timeline” and then the store isnt up yet and then your 2 free games ?!?!?! WHATS NEXT NOT GIVING TOO MUCH INFORMATION ON PS4 ?!?!? PEOPLE GET A GRIP OF YOURSELVES ! IF YOU REALLY WANT THESE GAMES WHY DONT YOU ASK YOUR PARENTS OR BUY IT YOURSELF !! GREEDY F****
@1093 ikr its not fair
@1098 Wrong. Media Go not working is Sony’s fault. Granted, my wireless uses a unique connection that’s not supported by the PSP. However, Media Go not working? Unable to download my DLC to my PSP? Yes, that is Sony’s fault.
ok im better now i figured it out after reading about 6 pages of comments on here :)
I’m guessing if I download some dynamic themes for free using the 30day PS+, I won’t be able to use them after the 30days are over? Or maybe that’s just for games…
effing awesome! thanks sony for the appreciation of your loyal consumers!
I got an error, I can’t even enter in the store… what’s going on??
Sony if your reading this tell me i got wipeout+HD FURY Full game and where do i go to play the games?
for the people that can’t find one of their free games, it’s under SERVICES in Account Management!!! Thank you SONY for providing this backup!
Q: I no longer have the option to choose my free Welcome Back games. What can I do?
A: If you navigate away from the Welcome Back section of the store without choosing your free games or exit the store completely you may need to follow the below in order to choose and download your free games.
On your PlayStation 3 or PlayStation Portable navigate to the PlayStation Network icon on the XMB
Log into your PlayStation Network account and choose Account Management > Transaction Management > Services List
Choose “PlayStation Network Promotions” from the list of services displayed
Select either “PS3 Free Games” or “PSP Free Games” and then choose “Select Content”
You will be taken to the store to choose your remaining free games.
Posted: Jun 3rd 2011 1:14PM bluejuan85
From http://www.joystiq.com
Try this, maybe this is in better detail. If not, I will search for better solutions.
so do we get to keep those 2 games even after the 30 days?someone please anwser:D
the account management thing has the freaking error too so READ this post and stop posting like you know it works brutelegend.
also, NOTE, if you get an error code just press O and get back in, it will eventually work, the servers are over capacity
Haha u ppl are making this way harder than it is – There were a few errors along the way but ive got game1 downloaded(inFamous) & installed. In the process of downloading game 2(LBP) as we speak & everything seems to be runnin’ smoothly. Get a bowl of wheedies & chill gamers!
you can keep your free games forever!
TOo many people I just keep getting errors on both PSP and PS3.. and my PS3 welcome back voucher one dissapeared after i gave up on the games right now and got that theme? does the theme count as one of the items?
i enter the store but when i choose the 30 days free pSplus it says “this content cannot be selectd at this time”
is there anyway the welcome back package can be extended if need be
@1109 Maintaince?
OKAY SO THAT EVERYBODY SEES THIS IM GONNA MAKE THIS POST LONG AND OBNOXIOUS
iF YOUR DOWNLOADS DIAPEAR LOOK AT THE FIRST COMMENT PAGE AND IT GIVES DETAILED EXPLANTION ON WHAT TO DO
IF YOU ARE GETTING AN ERROR CODE ITS BECAUSE THERE ARE TOO MANY PEOPLE TRYING TO DO THIS AT ONCE
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ok im a bit confused i wanted infamous and little big planet but it only shows a theme available
i may have accidentally downloaded lbp for psp but that is because i kept getting an error
could this please be fixed?
i keep geting error message 80710D36
Nothing is available for me since I can’t access the PS Store. I find it hard to believe that I am the only person having this problem. I never got a response on twitter, ( I never do) so I figured I would post here. What gives? Why does everything have to be difficult?
thanks man:}
i cant get anything i tryed to get 1 free game i got an error code then when i signed back in to get it again the box where all the choices were was gone
I looked at the Q and A things above and i saw one that said you only keep the games if you stay a PlayStation Plus member. So if i get inFAMOUS, LittleBigPlanet as my two free games, Do i keep them forever, or do I only get them during the 30 days? Someone please help?
@agentkellzero diapear? Take an ESL class and come back.
@1115 if you managed to start a download and got an error you’ll find your theme and games under Download List in Account Management
What a suprise an error code. O_O
Thanks @1109
holy server overload batman! “this content cannot be selected at this time”. will keep trying! I figured it would be pretty hectic today ….
Thank you @1109
the game isint on my list eather
i just tried to get my 2 free games it said an error occurred and then it only let me download one game!
1101… maybe you got YOUR PS3 for free, but I payed hard earned money for mine. So… up your standards a bit.
My playstation store cant be accesed because it says Error Occured. Now how can I get my welcome back package!?
I got the error message before it registered that I clicked on get new for a game.
so the download did not start and now the welcome package is no longer showing in the store?
sure thing @1129 Glad to be of help! I know I was freaking out when that PS3 Game 1 disappeared xD so I dont want you to do as well.. just chill there’s a way around ;) Sony loves us!
i cany access the welcome bACK PROGRAM WHY
@Dark: That’s only for plus games. The 2 free PS3 games & the 2 free PSP games are FREE FOREVER.
The best part about the problems going on right now are that it is a fitting welcome back to the company that had to run this program because of their own inadequacy in the first place.
It keeps on frezzing on me and it will not let me download anything and keeps giving me an error . I go to down load the games then it fezzes on me
The Playstation Store doesn’t even work correctly lol. I claimed my 2 free PS3 games and didn’t even get them! I can’t find anywhere other than the Welcome Back section to try to download them. Not to mention the Store brings up an error code 80710D36 every page.
@ MiNdS-_-13 because SOME of us don’t still live with our parents. Maybe one day you will understand, but until you have bills, get out of this discussion.
id say im impressed with the download speed my mag addon downloaded 450 mb in less than 5 minutes… it is cruising getting alot of error messages but it will work if u keep clicking it… too badd alllready got all 5 games but thinkn of getn digital version of lbp and infamous jus to have them cuz im lazy putn in discs LOL