UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
i didnt get anything tryed but error code came up n lost game 1 and game2.. WTF!!!!
I already have Dragon’s Lair. Can I get something else?
@835 you have 1 month(Starting today) to claim your PS+. When you claim it, the 30 free days will activate from the day it was claimed. Example: you claim it on June 15, you will have it until July 15.
@839 Pretty sure they knew this would happen but nothing they can do about it short of buying more costly servers that would goto waste a few days later.
There are a few things that I plan on purchasing at a discount during the “trial” period. And I appreciate that. If I find that I have ‘saved’ enough virtual bucks that in the long run a PSN+ account would be paying for itself, than I just may sign up.
i finally got game #1 to download. now to wait an esttimated 95 mins
and everyone, read other coments on how other people fixed their problems before you waist time complaining and turning this into something bigger than it should be i mean its just like a regular store. poeple have to wait their turn for them to buy what they want. people this isnt hard
I’m already downloading 2 of the free games you just have to go to:
Account Management
>Transaction Management
>Services List
>SCEA Promotions
if it pops up as error dont worry its just cause so many people are going in at one time. You just have to wait a couple secs then check again, dont wait like 1 sec and check. Check after like 10 secs. Good luck everyone and if that help, copy and paste this as a comment to spread the word thanks!
my stores not working
JESUS CHRIST!!!! DON’T YOU PEOPLE KNOW HOW TO READ??!! CHECK THE COMMENTS AND REPLIES OF OTHERS BEFORE POSTING YOUR ALREADY BEEN ASKED COMMENT!!!
Why wasn’t this a regional deal as well ? The severs being flooded was about as obvious as the sun setting tonight… Maybe because it’s free and most of us own all of it already and all you really care about is being able to say you gave us something. Give me back both the usb ports you took. My other OS. Backwards Compatibility. The 11gb of my hard drive you keep placing ads on my xmb with. Give me “Filmy” so my Sony camera and my Sony PS3 are actually compatible. Give me the ability to get Qriocity or Play Memories of my xmb. Let me get rid of that bar that scrolls the same b.s that’s in the useless What’s New tab that takes forever to remind me to install Netflix or lists what 3 games I played last. Welcome Back… To having no say what goes on (or is taken off) your machine.
Thanks demonic
Thanks sony you cheated me out of free games I go into it say get it now go try to get the game, nope go back its not there anymore try the same thing with the second game and can you guess what happens it goes away to.please
Also
If your free game thing disappeared and you didn’t get to pick a game, under Playstation Network on the XMB go to:
Account Management > Transaction Management > Services List > SCEA Promotion
There you’ll see your free games and be able to pick. Mind you traffic is high now so you’ll probably see tons of error codes. Just keep trying or come back a bit later.
Wow guys settle down you are going to get your free stuff. Servers are being overwhelmed right now. even if the error causes you to loose the free game slot on the store its still easily fixed by following the directions in the replies. You will get your stuff the first few hours will be the worst.
I downloading infamous already, but the other game doesn’t displays anymore because of that damm code, but the strange thing is that i purchase something and the error code does not displays anymore
OOOOOOOOOHHHHHHHH, I BLEW MY STACK!!!!!!!
Loony Toons refrence:)
Fix
Yeah, Fix
Uhhm i have a problem it dosent let me get PSN PLUSE and when i pressed it it dissapeared :(
Thanks I’m really excited. However an error 80710D36 keeps popping up and I ended up backing put but now I can’t get the second PS3 game because the option into that menu has dissappeared as if I had already bought it. Is there anything I can do or am I just out of a game?
MY God go to account management> transaction management>services list>SCEA promotions. if u select the games and did not appear in the download section.
My least favorite numbers, 80431063, why Sony, why?
I have not picked any free games under Welcome Back, yet there is not a PS3FreeGame1 icon for me to select! The PS3FreeGame2 and both PSPFreeGame 1 and 2 appear. What the heck!
READ COMMENT 857!!!
I’m already 76% on my first game and 13% on my second game. It works if you read previous comments
Im just gonna wait till later, when there aren’t as many people on the store, that should fix the error.
Yeah mekka0923, the error doesn’t let us do that!!!!
Problems much?
yeah, i got my free stuff. INFAMOUS 2 and some add ons via rebug.- THX $ony
How come when I tried to download my free games error kept popping up and now I can’t download my free game number2 on both pals and ps3 and can’t get my 30 day plus?
Yeah everyone is rushing all at once thats why the error comes up
699:+MAcd same here…….same thing here…..this is getting sux…what should be a great program is getting to be a great pain in the neck!
With everyone trying to get their free stuff in one night, I bet your gonna see problems all night. Not Sony’s fault.
Slow down. We have until Dec 23 2012 before the world ends!
I’m losing it!!
i get that error 80710D36 :-/
All four games (2 PS3, 2 PSP) are downloading fine, after much trial and error. Even managed to log in with my European account to get the Ratchet and Clank and WipEout games and the 30 day PS+ subscription – I have PS+ on my US account, but Europe has some cool dynamic themes I don’t have.
Just waiting for the Japanese, Asia and Indian stores to get their Welcome Back packages online, so that I can get the free stuff from there too. It pays to have multiple accounts! :)
Ok big time out folks. First of all some of you need to realize that repeating yourselves doesn’t help matters. People tend to come in here and not read posts, but just do their own. Second of all not everyone is using a ps3 so for those who are using a pc we aren’t seeing what you would. Thirdly yeah it’s going to slow the network down and cause errors but don’t forget some people just want a game to play, new maps, demos, what have you. They have had to wait how many weeks? Let people vent. I’m not trying to be rude here but it’s the truth.
Sweet, thanks Playstation! I knew y’all could do this. ;)
1st store loggin attempt:
An error has occurred.
(80710D36)
2nd attempt:
An error has occurred.
(80710D36)
3rd..”
4th..”
etc.
etc.
Store aint workin here. It was earlier, but not since the release of welcome back package.
hey great offer and i cant wait but Error code 80710D36 is messing with me while i try to get the content……it just cut off the access to playstation plus download
are all the errors due to the high traffic ?
Try the Account management thing, post 853 or 857, I don’t remember!?
@856: Thanks that worked perfectly.
READ 857 FOR HELP!!!!!! READ 857 FOR HELP!!!!!! READ 857 FOR HELP!!!!!! OR THE PREVIOUS PAGES! INSTEAD OF JUST COMPLAINING
aight its working :)
its not working it wont let me get it
Thanks I saw someone say read a reply and got it all worked out. thanks again.
Curse you 80431063!!!!!!!!!!
I can’t even open the store on my PS3 it just says “an error has occurred (80710D36) how can i fix this?
drummer ur stupid we have until july 3rd 2011 and the world ends dec 21 2012 u need to quit typing
Going, Going, uh, gone. Why Sony?
How will the On us Movie rentals work when the psn servers are being drained atm? Will it be extended or will we be lucky to download a movie rental? Not being a jerk just being curious.