Service Restoration Update

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As you may know, we’ve begun the process of restoring the service through internal testing of the new system. We’re still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.

As you’ve heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won’t restore the services until we can test the system’s strength in these respects.

When we held the press conference in Japan last week, based on what we knew, we expected to have the services online within a week. We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system. We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we’re doing everything we can to make it happen. We will update you with more information as soon as we have it. We apologize for the delay and inconvenience of this network outage.

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  • first???

  • Imagine my complete and utter shock.

  • I think I’m used to the waiting by now. Thanks for the update.

  • Excuses, excuses…

  • Im not aware of how complex your system is, but this outage is beginning to be excessive. I’m fine with you making sure the network is safe and secure, but please don’t give us a time frame and break it. I hope all goes well with your testing and catch the responsible parties. That being said thank you very much for making sure we’re safe, and taking the steps seriously to give us a quality product. Best of Luck!


  • What do u think is the new estimated up time for the psn now, or how long will these new tests take?

  • Can it please be up next week?

  • And then in a week they’re gonna say that more stuff has to be done. I’m gonna go to Japan and call Godzilla on Sony if they not only don’t get this PSN up but also keep giving false hope about when it will come back up.

  • Ha! What up kaution4you!!! B Real206 if any of you are on Live.

  • well hurry up then and bring it back online

  • that-acmilan-guy

    Whats the deal with this point less post, we get it security is your priority but jeez la weez you guys have to post the same stuff over and over again?!

  • So basically another non-update masking as an update.


  • Do what you must.

  • this blows. we should all go out and kill anyone who claims to be anonymous, this is freaking stupid go away you dam hackers

  • Wow…. im shocked….. just shocked…… lol

    So lets see…. PSN shall be back online by the xmas holiday season. Am i right?

  • So nothing yet for Mother’s Day Weekend?! Our mothers will be so upset and disappointed…

  • Don’t get me wrong, I appreciate at least getting something but this something is the same thing being said over and over again and it tells us nothing.

  • rafael_martines

    More Excuses! ¬¬

  • just keep us up to date everyday even if its just like this or hell even if it just says its being looked at by someone

  • LMFAO. WOW, you got to be kidding me

  • just keep it up guys hope its worked out my the end of the weekend other than that keep going

  • I do find it funny how people keep [DELETED] and moaning about PSN not being up, but seriously, ask yourself the mature question: “What’s the point of PSN coming online only for it to be hacked and brought down again on the same very day?”

    Also, the [DELETED] and moaning is getting old. We were already told that we need to download the new System Software FIRST. If you don’t see a blog post detailing a new Firmware update, PSN is not coming back.

  • reading these comments i realize how [DELETED] some “fans” can be. you were never a true PS3 fan if you are willing to jump to XBox just like that without giving it time.

  • I was expected to play online this weekend…
    Disappointed this time I must say, but please make sure that the new system is secure.
    Don’t want to see this happen again.

  • s1mpl3______j4ck

    i got to round 17 on nazi zombies….. ehhh, its more fun with other people.

  • So which’ll come first. the 2012 end of the world or PSN coming back

  • That really didn’t say anything new… Please give us a real update next time.

  • s1mpl3______j4ck

    sweet!!! their moderating out posts!! that means they actually are reading them!
    good job sony! keep it up, please let us know when your close to getting online!

  • This wait is becoming so tedious. I know there needs to be a lot of testing, but it is really getting annoying. I am seriously considering changing to the xbox. Before you respond to this hating on me, the only console I have is a PS3 and a Wii(which I hate, never play anymore, and are going to sell soon). I LOVE my PlayStation, my Uncharted, my Killzone, my LBP, my Gran Turismo, but this is getting so annoying. The online keeps going down more often. Sony, you need to do better in the online part. I’ll say this once again: I LOVE my PlayStation, but Sony is not doing well in the online. Sony, you need to step your game up!

  • why the [DELETED] did i buy this [DELETED] in the first place if i cant play the games online? sony im sure you have legal troubles for all this [DELETED] too.

  • Vinland_Krauser

    Loved the “incredibly complex” part.
    Keep up the good work!

  • starfox_6456303

    couldnt you bring up the psn servers and the soe servers separatly

  • I’ve been really patient, but this is not funny anymore. I know you want to keep things secure, but two weeks is beyond excessive.

  • yea great job sony keep up the bad work

  • Nice to see that once you have a timeline you stick to it.
    Great job Sony.

  • Yeah, Sony is pretty much done.

  • Take your time. I got your back.

  • Thanks for the Update Sony! I’m glad your testing your new Security before Restoring PSN. Hoping to see It online by next Week or maybe the Weekend.

  • you could just say you dont know whenthe psn will be back up

  • dude you guys have an obligation to bring online back very soon, like now!. because if Sony didn’t have online i wouldn’t have bought it. and wasted 500 bills. so stop Bxllshxting us and get it online.

  • Since this outage,… my gaming style has drastically changed. More time watching NHL Playoffs than playing EA’s NHL 11.

  • s1mpl3______j4ck

    their not done. there just temporarily stopped

  • Not too complex for hackers to breech into your system

  • Nah, man, they’re pushing three weeks. People aren’t that patient.

  • Sharingan_itachi

    so anytime now! sweet…

  • No worries, We all know this was coming, Im thinking somewhere between the 7th-14th

  • The PSN is dead! Never coming back!

    It was probably the “outside entities” that hacked the system in the first place, then they come to Sony with a solution and a huge bill. PLAYED!!!

  • ok then add me when its back online and i will kill you guyz in black ops

  • plz fix cod hacks well, ban all ps3 with modified saved files when they connect to PSN. then the waitting is worth.

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