The dawn of a new generation: PS5 is almost here

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The dawn of a new generation: PS5 is almost here

We're finally here: the PS5 is now launching.

What a year. I want to thank all of you from the bottom of my heart for cheering us on and keeping us honest. I know I speak for all of Sony Interactive Entertainment when I say that you are at the very center of everything we make and do here. 

We never wavered in our vision for delivering a truly next-generation console that was built to excite both gamers and developers. We also knew that it would be nearly impossible for gamers and press to experience next-generation features like the DualSense wireless controller’s haptic feedback, or our immersive 3D Audio, in a socially-distanced world.

But starting tonight in some regions, players will begin turning on their PlayStation 5 consoles for the very first time and getting their first taste of these innovative features. It’s a heartening, and humbling, moment for all of us here at Sony Interactive Entertainment. 

While the launch begins tonight in North America, Japan, Mexico, Australia, New Zealand, and South Korea – this is just the first step in our global rollout. PS5 will expand to the rest of the world on November 19, and I can’t wait until everyone can get their hands on it.

PS5 represents a true generational leap, and the games you will experience over the coming years are sure to change gaming forever. The ultra-high speed SSD alone will revolutionize how games are developed and played, not to mention the increased fidelity and performance many PS5 games offer. And then there is, of course, the DualSense wireless controller. 

It’s an exciting time, and we’re so grateful that you’re here with us. Thank you for trusting us and for being so patient this year. We created PS5 for you and you have been the center of our strategy since Ken Kutaragi envisioned the very first PlayStation. 

Today, I just wanted to simply say: thank you. Thank you, and here’s to the dawn of a new generation of gaming. 

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399 Comments

  • Could we maybe look at giving priority to members of the PSN who have been members for at least a year, to help prevent bots from advantaging the low supply of consoles at launch.? I know everyone deserves a fair shot etc. but unfortunately bots for scalpers are winning the online bid for items always.

  • As long as Covid is happening I’ll never get a chance to get a PS5. I can’t move fast enough online to order one. And I refuse to pay the scalpers money on Ebay because I want to support Sony. Well sometime in 2021 I’ll get one once they are physically on shelves.

  • Why not make the amount of active used ps4’s? Or did that make too much sense for y’all? If I end up having to get a. Xbox I am selling every Sony product I own and never purchasing from you all again.

  • Is home delivery will affect on PS5 send at home in UK, London. I am not sure about this how is going to work.

  • When are some more PS5 going to be sold?

  • what happened to pre-orders? Man it was so easy getting a PS4. Should have been the same trying to get a PS5.

  • I’m absolutely loving my new PS5! The graphics are insane and the Dualsense adds a new level of immersion to gameplay that is incredible! Thank You to Sony for bringing us to the next generation of gaming!

    • ik heb die ook al ontvangen
      ligt kwa grote en zwaarte goed in de handen .

      enigste dat ik minder vind zijn die afgezaagde hoeken waar ge normaal op de dualshok 4
      afgeronde handvaten hebt wat beter ligt voor lang gebruik volgens mij

  • Sony and Walmart are dumb idiots couldn’t get a preorder and Walmart said they might not be selling in stores because Sony didn’t make enough of them and the dumb asses that bought more than one preorder and selling them on ebay one was $25,000 and plus shipping!! My belief of foreign products need to stay in there country’s and stay out of America!!

    • Cool so everything you use in your life has now gone as your phone TV all game systems are made outside the USA or has parts made outside USA

  • I wish the “Dawn” was in stock…like anywhere…even with or specifically because of the situation at hand…I wish a loyal customer of Sony could get his hands on one…oh well guess they won’t get my money till after the beginning of the year…no sweat of their backs I am sure…

  • Cant get a preorder on uk at all. Absolutely rediculous they knew it would be popular

  • mannen =men

  • veel te doen indien men betere score kan geven

    dit woord tussen haakjes wil gewoon niet correct verschijnen ( mannen )
    = m e n

  • Sony: please fix the always-on HDR problem. Not all PS5 apps use HDR, and it makes the image quality of those apps worse.

  • What are you planning to do with the PS5 Rest mode issue? And how soon will you do it? I want to be able to use rest mode and not worry about it bricking the console.

  • We need 1440p!

  • I’m not sure if we really the center of the sony strategy taking in mind we lost over the years web browser cd-music,spdif and other things.

    But playstation continue with the best games. That’s all.

  • Surprisingly I was able to secure one(PlayStation 5), and now that I’m playing with it I am thoroughly impressed(I expected to be but this is just amazing), there is a lot to offer here that Sony just doesn’t even brag about. Remote play is absolutely perfect this time around. share play(screen) while playing with friends is flawless… It’s what we’ve always wanted and yet rarely asked for. Good thinking PlayStation. the linked app integrations are brilliant everything from twitch if you’re a streamer like me, or spotify and twitter etc. The media capabilities are impressive as usual and I don’t know why anyone said there is not a browser there is clearly a set of options for one under system config settings whoever reviewed the ps5 to not have a browser did not look hard enough. insert all the pleasantly compliant gifs you like here. I am a very pleased PlayStation fan. I’m barely scratching the surface on this.

  • Can you really call it a launch when no one can get one?

  • Why can’t you just take our money and put us in a paid cue instead of making everyone play this game for them?

  • Are their anymore Ps5’s I can purchase directly from Sony? I know everyone is in the same boat, but I’d really love to have one for my son by Christmas but I’m just not fast enough to compete with others online. My son and I both have Autism and the motor skills of our fingers can’t keep up. So please a direct buying option would be nice, thank you.

  • I’m sorry but this launch was an absolute JOKE! I have tried on 11 different occasions to get this system through preorders all the way to launch and I have been unable to get a system. I signed up for Sony’s dumb direct order process and never received an email as well as several retailers only to get it taken from bots… Stop trying to make it seem like everything is good, Sony leadership lied every step of the way about the process, tried apologizing, but ultimately did NOTHING to fix it. You don’t care about your customers at all and this product launch proved it.

    I would love to find some way to communicate this to Sony leadership via a customer support process but—in typical Sony fashion—there’s no way to do it (I know, I’ve tried) so I get to write it on here.

    I hope it was worth it!

  • I’m sorry but this launch was an absolute JOKE! I have tried on 11 different occasions to get this system through preorders all the way to launch and I have been unable to get a system. I signed up for Sony’s dumb direct order process and never received an email as well as several retailers only to get it taken from bots… Stop trying to make it seem like everything is good, Sony leadership lied every step of the way about the process, tried apologizing, but ultimately did NOTHING to fix it. You don’t care about your customers at all and this product launch proved it.

    I would love to find some way to communicate this to Sony leadership via a customer support process but—in typical Sony fashion—there’s no way to do it (I know, I’ve tried) so I get to write it on here.

    To Jim Ryan: I don’t want your thanks. You lied, claimed it would be different, then lied some more. I have been with PlayStation since the beginning and, quite frankly, your leadership has ruined system launches so keep your shallow “thanks” to yourself.

  • Hi, Jim!

    Please make the PS5 capable to run 2K 120Hz! PLEASEEEEEE. Not everybody can have 4k 120hz gaming monitors and neither TVs. I can bet with you that most of the people who own 4k TVs will not be bother too much if they have 60hz or 120hz, but there are a lot of players with gaming monitors 2k and 120/144Hz which maybe they bought them especially for PS5 and now they can’t use them at full power. It’s just shame, especially that “zbox” have this feature from xbox one x. I know a lot of people who order xbox series x instead of ps5 especially because of this aspect, and probably I will be one of them soon if I will not be able to run 1440p 120Hz on PS5 :( I will keep an eye on any news about this.

    Regards,
    Severus.S.

  • Mr. Ryan, will Sony do anything about the scalpers that are using bots to buy all the PS5’s? I’m losing my faith in Sony and may just switch to PC gaming to relieve myself of the stress and disappointment of not being able to purchase a PS5.

    • I know you may not be in same country as me but from personal experience right now there are people who due to error have more than one ps5 pre ordered but the shop will not cancel the extra orders as they removed the ps5 from the online store due to no stock so item cannot be refunded until launch date 19th and catch 22 you can also not cancel the order when it’s out for delivery so I have to take 3 ps5 to argos and wait 14 days to get £1350 back in my account

    • Exactly this^^.. Abysmal effort from Sony

  • PS5 Saves Can’t Be Transferred via USB. Why is that??

  • WHEN will there be more consoles released for sale??? I think it’s a bit ridiculous that this is the way the release of PS 5 has gone :(

  • {USA EARNING ONLINE} Makes $140 to $180 per day online work and I received $16894 in one month online acting from home. I am a daily student and work simply one to a pair of hours in my spare time. Everybody will do that job and make online extra cash by simple work… open this link……..www.1klife.com

  • I can play demon solu’s in ps5,I’m to very like demon soul’s the demon soul’s The first work game I play in ps3 is remake ps5 now the time is faster!

  • When will there be more available to buy? It seems like they were all bought and people are reselling them online for triple the price.

  • Aguardando pelo tão esperado momento!!!! Será surreal.

  • Dear Mr. Jim Ryan I hadn’t gotten any help. PlayStation lines are down I go to support nothing. I got my PS5 but it isn’t working I got the Disk edition & it comes on then powers off. I spent all that money can’t get help what am I suppose to do??? I need my money or another PS 5 thanks

  • I am a 70 yr. old gramma. Closed in my house since March. I’ve been trying to buy a PS5 console for my grandkids as a Christmas present. Today I waited for more than one hour in Walmart.com hoping that this was the day. At 4:01 the PS5 was “OUT OF STOCK”. The same thing the last time that Sony had the sale. What can I do, please tell me. Suggestions please.

  • Please give me some pointers to buy a PS5 for my grandkids

  • So how much are you paying for these positive comments? Absolutely abysmal launch..

  • Good job? Haha ….1000 ps5 for millions of users….now 999000 players cant play until 2021 february. Merry Christmas. Thank you sony. Its worst than nothing.

  • I would like to get a new ps5

  • {USA EARNING ONLINE} Makes $140 to $180 per day online work and I received $16894 in one month online acting from home. I am a daily student and work simply one to a pair of hours in my spare time. Everybody will do that job and make online extra cash by simple work… open this link…..𝓦𝖜𝖜.𝓖𝖔𝖈𝖆𝖘𝖍9.𝖈𝖔𝖒

  • Can i have the ps5 i am having a bad day because of this virus

  • This launch was a straight up failure for Sony’s customers. The only winners were Sony and the scalpers.
    And Sony using COVID as an excuse for why they can’t sell consoles in stores is just a joke and an outright lie. How is buying a PS5 in person at Wal-Mart going to expose people to COVID any more than buying groceries in person at Wal-Mart? It’s just a stupid excuse for not meeting customer demand.
    But, if Sony acts like they don’t want my money, I’ll stop trying to give it to them and just buy a PC instead.

  • play definitely has a limit when you cant even buy the console. And no, I will not buy one off of the thousands being sold on ebay for double-tripled of the retail price (during a pandemic/recession) because those scumbag scalpers that used scalper bots bought every goddamn console the second it was dropped on all your retailers’ websites. Way to screw over your actual consumers this holiday season by doing online purchase only with no control like human verifications, idiots.

  • Would be nice if you made enough for the scalper demand, just so true gamers don’t get screwed and have to wait online and inline just to hear sold out.
    The ONLY SELL-OUTS are the corporate structure that make the bots and scalpers able to get this hot ticket item before the holiday.
    Walmart was a horrible launch and the site crashed. I waited in a hour long playsstationdirect.com got into the store and they are all gone. But people online eBay selling the, for 1,300 usd with 6 more units on top. This is a joke and may not buy Sony products in the future as well as the PlayStation brand and systems. From the first PlayStation to the multiple PS4 PRO I purchased. You lost a life long gamer and will be BUYING A GAMING PC AND GETTING REAL 4K GAMING. SONY YOU HAVE PROVED THAT MONEY IS EVERYTHING TO YOU!

  • BOYCOTT SONY AND WALMART

  • Consumers were not protected here, you entire corporation should be investigated by the BBB

  • THEY CANT MAKE EM FAST ENOUGH BECAUSE OF A DEFECTIVE CHIP #BOYCOTT SONY AND WALMART

  • Dear Mr. Ryan –
    With all due respect why would you launch a product just before Christmas when you know you cannot meet the demand? Hasn’t there been enough disappointment for our children in 2020? Now we can add Christmas morning to the list of disappointments when the PS5 is not under the tree because most working Moms don’t follow websites about pre-launches, can’t stalk websites 24 hours a day for availability, can’t beat out the bots when there is scheduled availability or line up at GameStop at 6am on Thanksgiving morning to try and score 1 of the 2 units being sold and refuse to pay over $1000+ to reselling bots who were able to obtain multiple units. Hopefully my son will still want the PS5 next year when I am able to buy one when and if they are available at the retail price but I just wanted to thank you for adding to the already ridiculous amount of stress in 2020. It is 2020 so I guess we have to expect the worst in all situations. I am sure this feels like a big success to you and your bosses think you are doing a great job for Sony but I see this as a colossal failure. Keep up the good work!
    Sincerely,
    jbbarry98

  • Jim Ryan,

    I don’t know if you’ll see this or not but I was wondering if there were any plans to allow PS4 users to have access to the Dualsense and it’s features? I know this may not be a beneficial suggestion but with PS5 stock being so limited I thought it’ll be a good treat to PS4 Users still awaiting their chance at a PS5. The holidays are coming and it doesn’t seem likely that all of us will have one in time. I hope you see this! Happy Holidays.

    PS fan: Carmelo aka Meppsic

  • Hi Jym thank you for making such an amazing consoles for us and entertaining me and my family for generations. I am grateful to sony playstation for this. I am big fan of sony playstation and all the exclusive game’s of Playstation. I want a Playstation 5 with Demon souls and Godfall game which is not available in India. Request you please send a playstation 5 to my home Address: SDPL GREENS D 507 Opp Star Motors, Wanajara, Kamptee Rd, Nagpur, Maharashtra 440026. I will pay for the console and games as soon as I receive it.

    Thank you

    Rohit Raghunath

  • Dear, Mr Jim Ryan

    Please kindly figure this out. Bots are buying all the ps5s I have been trying to get one I refuse to pay 1000$ for one from a scalper. I’ve been using PlayStation since the dawn I remember waiting in line for my ps1 when I was 10. Like this is ridiculous. I officially give up on trying I’ll just have to wait 6 months if not longer until til it’s even possible to find one at retail price. I shouldn’t have to send 1000$ just to get to enjoy it ya know?!

    -Sky

  • I’m extremely disappointed in the rollout and availability to normal consumers this holiday. Due to lack of innovation and careful planning you allowed Bots to overtake any chances of anyone getting a system. This was easily worst black Friday and cyber Monday seen. Here is an easy solution. Setup a sign up page for your users to “reserve” a system. We make the payment of it ahead of time and then you simply ship when available, saves us time and stress and disappointment, and it makes it so you know exactly how many systems are needed. I don’t care if I have to wait till Jan or Feb to get one but at least I know I don’t have to waste hours of my day only to lose it to a bot. Heard many folks turn over to getting xboxs instead as they were more available so loss of sales to you due to lack of ability to see this coming. But again you don’t care cause you make your money no matter what.

  • Please add me @skyblader9xx on playstation

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