UPDATE: Preserving Internet Access for the Entire Community

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UPDATE: Preserving Internet Access for the Entire Community

UPDATE: Beginning today, we will take similar measures in the United States, and we will continue to take appropriate action to do our part to help ensure internet stability as this unprecedented situation continues to evolve. We are grateful for the role we play in helping deliver a sense of community and entertainment in these very trying times. Thank you again for your support, your patience, and for being part of the PlayStation community. Please stay home and stay safe.

Playing videogames enables players all over the world to connect with friends and family and enjoy much needed entertainment during these uncertain times. Sony Interactive Entertainment is working with internet service providers in Europe to manage download traffic to help preserve access for the entire internet community.

We believe it is important to do our part to address internet stability concerns as an unprecedented number of people are practicing social distancing and are becoming more reliant on internet access.

Players may experience somewhat slower or delayed game downloads but will still enjoy robust gameplay. We appreciate the support and understanding from our community, and their doing their part, as we take these measures in an effort to preserve access for everyone.

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194 Comments

  • I doubt anyone would help, but I guess I’ll try here… So I started my ps4 and it couldn’t find my data, so I put it in safe mode and it’s forcing me to choose option 7 which is initialize PS4 ( Reinstall System ) but I don’t want to lose data from 10 years, how would I approach this situation and fix this problem?!
    Thanks in advance but if there’s no help, Thanks anyway…

  • Just reading the comments… Sony is doomed this console generation. The fan base is divided and full of hate while Microsoft’s is united and playing nice. I hope for the best

  • And from reading all the comments, I’m guessing PSN is no help right now, and I’m sure lots of people are gonna end up with Xbox because as years go by PSN is becoming more about money then their customers, Good luck 😔

  • All those Xbox memes are gonna turn into ps4 memes, PlayStation you guys have failed us…

  • No I hate because now I can’t download predator hunting grounds on the the 24th April because of this and I can’t either download Dead by daylight now it’s take 99+ hours download now it’s use be like 3 to 4 or less co19 sucks

  • It affect my online experience in germany. I can’t play anymore for 2 days.

  • My stability has gotten worse i cant even play properly online now and a few friends cant connect half the time. I dont believe its helping

  • Playstation network should do something for the people that cant afford to purchase playstation plus during this covid-19 situation alot of people are losing jobs and cant afford playstation plus

  • Señores de Play Station, nosotros los usuarios de latinoamerica requerimos igualdad con los servicios ya que compramos su consola y sus productos, es hora de que den una mirada a esta parte del continente con el servicio de ps now

  • Couldnt help but notice that there is no reduction in pricing to go along with the reduction in service.
    And we will never get any responses, because PlayStation couldnt care less about its customers.

  • Return the bandwidth or make us a reduction on our PSN subscription !

  • bom dia!

    ps4 pro referente todos esta problema chato cooler ficar alto em alguns jogos gostaria que uma atualização resolva este problema definitivo…

  • possa resolver de vez tiro como exemplo xbox one e x não tem isso …

  • Good Morning!

    ps4 pro regarding all this annoying problem cooler getting high in some games i would like an update to solve this definitive problem…

  • can solve once and for all shot as an example xbox one and x doesn’t have that…

  • and I think it will be loud noise from a few more games I had xbox one x no and yes disappointment sony playstation would you like to resolve this annoying noise please …
    ps4 pro and others …

  • Sony, and other gamers in this great gaming nation 😎 I have a question that has been on my mind for about a couple of months I’ve been playing games since I was 2 that’s been 2 decades or more. I’m just saying including this quarantine time I’d love to see So y make a ps4 game into ps3 people have no idea how many ps3 players there are including myself. I just was woundering would Sony ever give it an individual shot just to see how it goes. Everyone be save and thank you for reading

  • I do not have robust gameplay. No multiplayer/online games are working for me today. Hasn’t been a problem until now. All other internet/devices/streaming services in my home are working fine. JUST PlayStation. What’s, uh, the deal?

  • My upload speed is 2mbps and my connection to psn is shawty at best…i rubberband constantly and i am unable to play anything online now.

  • The video streaming services use way more bandwidth than PSN ever could. This is quite stupid. Looks like next gen will be Xbox

  • My downloading speed for the last few weeks has been more than ridiculous. I’m unable to download a single game, that I’ve paid good money for. What’s the point of having PS Plus when you can’t play online or download some of the free games? This has to lead to an extension of the subscription or a refund.

  • @playstation I’M BEGGING YOU… please put Ps2 SMACKDOWN HERE COMES THE PAIN on ps now.. I’m lockdown and that’s the only wrestling game that’s legit good.

  • Love to have a PlayStation how do u receive the free ps4 please help me !!!

  • You guys should put Five nights at freddys for free for the next free ps plus games

  • Parabéns pela a sua ação

  • Please ARE IMPOSSIBLE download any games …
    Grand Theft Auto V
    Fifa 20
    and other

    Please. From SPAIN

  • Are you interested in making substantial amount of money from home, contact lonnip36@gmail..com for more info. No scam or ad posting.

  • 18 hour download time is completely unacceptable. Your tech team should have been able to fix slow download speeds years ago.

  • Well since this has happened i can’t download anything from psn store, nor can i download the ps4 update from the ps4 or the website. it isn’t my insternet everything points towards sony’s servers but sony support doesn’t believe that like always points the fingers at the consumer not themselves. i am not the only one having this problem in forums all over the internet from all different countries people are complaining of the exact same thing i am. So, SONY fix your psn servers they are broken and you broke them when you did this.. Thanks

    • Don’t down load the update 7.5 most got bricked and I can only down load from my que but not log in to psn on ps4 and I can’t play any games on ps4 because it does not see my plus as I can’t log in to my account. Also my aviator is not synced so it is clearly something on their end. However all ways to contact them are down as well.

  • Absolutely atrocious I have fiber optic internet and online gaming is next to Impossible as my upload and download speeds have been butchered. I know it is the Sony servers because everything else on my network is running at normal connection speeds.

  • I’ve been experiencing alot of lag in the EU to the point that I get so angry I try breaking things I’ve looked for punching bags but because of the current situation I am unable to buy one, all I’m saying is the EU servers are terrible not even remotely good while my other friends are playing with 5 ping

  • Uhh I have a pretty serious question for PlayStation. So my puppy chewed up my psvr headset cord, as far as I know I have to replace the WHOLE thing, is there any way to replace the cord only? This is literally life of death, my mom is trying to make me give her all of my money, even though I don’t have enough, and I’m sure she is going to take it out of my child support. Please help me.

  • My sign in id changed without my permission and i cant access my account and i cant get in contact with any of u guys plz help im afraid for my account security

  • I think my account was hacked bt i cant get in touch with ps support due to quarantine i need HELP

  • An error has occurred (NW-31473-8) I can not sign in to psn. My photo for this site is old so clearly not syced to what is on my ps4.
    Website gives this error
    Error
    Error
    This page can’t be displayed. Contact support for additional information.
    The incident ID is: N/A.
    I can not seem to contact you. It would seem that you are down or being hacked. Do you have anyone that can check your system? Anyone on site that can check your server?
    I checked with my isp and they tell me they are not blocking playstation at all.

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