Get PlayStation Customer Support Over the Holidays

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Get PlayStation Customer Support Over the Holidays

Holidays are the best time of year for catching up on new games! And to help ensure that you spend your holidays playing those games, SCEA’s Consumer Services team has added some convenient web and social options to get you back into action ASAP.

Expanded Twitter Support: We’ve upgraded our internal social support tools, added more gaming experts, and increased our hours of operation. If you’ve got a “how to” question, hit us up at @AskPlayStation from 10am to 12:00am midnight Pacific Time, seven days a week. It’s a quick and easy way to get your questions answered!

PlayStation Support MVP

Support MVPs: You probably already know that PlayStation owners are the most passionate and knowledgeable gamers out there, but did you know they’re also incredibly helpful? Our Support MVPs are seasoned gamers ready to assist you on our official support forums at PlayStationSupportForum.com. Look for forum users sporting the “Support MVP” signature image seen above.

You can also check out our online Knowledge Center and our Live Chat Support options for other ways to get help over the holiday break.

Hopefully your biggest holiday questions are which game to play next and what to do with that ugly sweater from your Aunt. Just remember, if you do find yourself in need of assistance with anything PlayStation-related, Consumer Services’ social support options have you covered. As for that ugly sweater problem, we suggest you “accidentally” leave it at a friend’s house. Happy Holidays!

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85 Comments

3 Author Replies

  • Hi. I still can’t connect to psn on ps4 in London

  • i cant login either..servers are still down..almost been 5 days

  • My ps4 is STILL down yet my mate down the road is…..what the heck, he’s only had a ps4 for three weeks, I bought mine on release day …..

  • ok its been day four that i signed in ive tried to restart my system and still nothing it lets my brother sign in on the same system but nothing more than that i got him ps plus for Christmas it let him activate the day after and cant do nothing with it can some one let me know when its back online because right now its a waste of time and money least you can help me with is my time money is just luxury everything costs time, it cant be saved,restored, or bought only spent so I’ll be as patience i would like to be notarize about how long it is going to take or if you are even sure and i thank you that you spent you time fixing this huge problem even you get paid to so the more you let the people in the more understanding they will giveaway even what wrong the do, dont, or Couldn’t ever process the people would thank you and once again I thank you for reading this

  • Still have not been able to sign in with new PS4 even after the network went back on line…ready to pull my hair out I have check my connection to internet, verified firmware of router so forth and so on… ready to pull my hair out… dieing to play destiny can anyone help

  • When we first fired it up, we got all the software updates and the like so I am sure the internet connection is working and I have tested it both from the providers side and the console side?

  • O while I am out here complaining… I do want to give a Hoo ra to Sony and the gaming guys at ubisoft for the latest Assassins Creed… spot on fella’s very challenging and enjoyable! I had quit playing but I am back on the wagon with this one!!!

  • Is PSN still down? i cant play any of the games i got on the PSN store.

    This is really starting to get to me

  • Today is 29th December and I still can’t log in. when trying to log in it is advising me to update my router drivers NOT HAPPY

  • Need help! There are 2 issue that is annoying me
    1. I’ve just got call of duty advanced warfare (day zero edition) and bonus custom exoskeleton . I have followed the step by step instruction to download this content ( redeem codes ) but however when I go on the game the contents that I have downloaded are not there on the game ?
    2. Also I have got the assassins creed rouge Templar pack and I’ve filled the step by step instructions to download this content ( redeem codes ) but when I go on the game the content is not there as well.

    I hope someone can help me figure out this issue for myself and anyone else that is having the same problems as me

    From Oo-LacoO-oO ?

  • Hello, I am STILL unable to connect the PSN.

  • PlayStation network is not up and running, they are still having
    Problems they need to be sure it is up and going to customers before they say it’s up and running
    Can not log in here in kentucky.

  • To login, i had to use advice from someone outside of Sony since i was unable to get any support help. Change internet setting to manual and leave everything as it is except for the MTU setting, change it to 1475 or 1453 and you should be able to sign in.

  • I am able to sign into PSN and was able to redeem a gift card for Playstation Plus but i am still unable to redeem a $20 gift card to add money to my wallet. @askplaystation doesn’t respond to over 5 tweets i’ve sent. Chat Support is unavailable and i’m on hold now with customer service (expected wait time less than 60 minutes).

  • The cowards at Sony are hiding behind disabled customer service to avoid having to answer for launching holiday promotions their security and infrastructure couldn’t handle. My patience has been pushed too far. I am hours away from packaging up this PS4 and returning it for an XBOX One. Sony, this is pathetic.

  • Id like to say this is all Non-Sense! I have entered 2, 3month subscription Playstation Plus Cards, and only one has gone through… The Number 1-877-971-7669 is a JOKE!! cant get through to anyone its all static and choppy! Then the other issue is I recieved an email from Sony saying that I have a gift?? for a movie? How do I claim this and where do I put the Voucher code in because in the Playstation store it only take 10 digit codes not 16 if someone doesnt know what im talking about give me your email and ill fwd the Pick Your Present Email sent to me from SONY!!

  • on hold with customer service for 30 minutes and the call ended

  • My last comment disappeared and now i’ve had it i want to get the three days of ps plus that i lost back. My plus expired while waiting on you people. i was patient for three days. Im done and i want my ps plus back.

  • I can log onto psn on my laptop but when I try on my ps4 it keeps saying error NW-31194-8 HELP!!!!

  • My psn is still down most my friends are working and playing the game but nuffink is working

  • I love playstation i grew up with playstation i do have a problem though,
    Ever since playstation got hacked the network has been down.
    And i have been having trouble when i play my games. My tv gets static like
    White noise snow then it goes back to where i can see everything,
    Then goes black and i have to sit and wait for things to go back to normal,
    It does this repeatedly then the tv shows no input or no signal. It does this when i don’t
    Have a game in as well. What do i do ? When playstation is designing a new product
    Think about everyday cleaning like being able to take it apart and clean it and put it back together.
    And as far as hacking put new firewalls and things in place if you are more prepared for things like
    Hackers the better off you will be yes i understand needing to do system repairs and things like that ,
    yeah xbox got hacked too ok , hackers and things like that will happen so as a company you can avoid things
    Like that if you spot them from the start instead of after it happens and try to recover you know what i mean over all
    Great service thank you .

  • Ever since sony was hacked my playstation wont work what do i do , are you going to do anything about this
    I cant access anything nothing works

  • HOW TO GET YOUR PLAYSTATION 4 BACK ONLINE: http://youtu.be/SVaOo2fsZsU

    This video really works + Catherine Jensen, maybe share it with playstation support

  • i just need help with a paid for game download that will not play!!! i need a refund or solution for a game that i paid for and cant play. i have been usiing the twitter support for 2 days and havent recieved any acknowledgement as of yet! i just wangt to resolve this and move on!!!!!! i have many ps items. including the ps 2,and 3 also psp and vita. tjis ps4 issue is the worst i have ever had. Really would love this resolved as soon as yesterday.

  • As i expected no one here is getting answers. I have learned so much about sony in the last few days including the fact that they are horrible to their customers. They do not care about our problems. They screw us over and proceed to ignore us. Then they expect us to continue to buy their products. I can assure you sony, that the next generation of consoles will be the first time i buy a Microsoft console.

  • Same connection error as you guys :S

  • I got the four games one pic bundle but it won’t take me to the screen to enter my voucher code it’s been 5 days and its really starting to piss me off

  • I’m trying to redeem my free games and when I enter my promo code it will let me select my Far Cry 4, and when it says “confirm” the link says undefined, and then the next page says to enter Promo code and I enter the same one and it says that it’s invalid. Mainly, I want to know on the second screen what promo code they mean for me use. Does it require Playstation Plus to redeem these codes? Please help me, I just want to play Far Cry 4 and this redemption process is a never ending maze, all I know is I purchased a console and two games and I do not have those two games.

  • I recently bought a game from the playstation store and it won’t download because it says i already have the game. I never owned the game i just borrowed it from a friend so that is probably the reason. I don’t know what to do.

  • I can’t get on line! Error (8002A308). Don’t know what that means? Any advice? I live in Texas?

  • My ps4 is taking along time to load my psn account after the attacks STILL is there any way i can speed the process? PS i even waited an entire night and woke up to Please wait…..

  • need help just added NBA free game for son now i have a return to main menu apply update

  • How do i do this

  • My ps4 won’t download the network features on my games why?

  • I got loudmouth out. I bot the alien wear starter pack and I didn’t get the 20,000 spacebucks and 20 bombs.. I also noticed that the spacebux in thebgame I’m not getting. I like the game but the spacebux and bombs are not working.

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