UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
I’m at a loss how anyone can screw this up. It’s as easy as wiping your own ass. I selected both games in a matter of 40 seconds. Anyone who cant figure this out shouldn’t even be allowed to own a Playstation.
I already have LittleBigPlanet from “Free PS3 Game 1” but when I started downloading inFAMOUS from “Free PS3 Game 2” my internet disconnected and I didn’t get to download the game and it won’t let me re download the game, can someone help?
@ Aikon80 ~ Right on brotha!!! Same for me… 2 PS3 games, 2 PSP games & 100 Items.
i dont understand why my comment is awaiting moderation and yet idiots like aikon80 can come on here just to bash ppl that are having problems, get a life son.
inFamous doesnt show up for me to select…whats going on?
FUQ YOU SONY! FUQ YOU SONY! FUQ YOU SONY! FUQ YOU SONY! FUQ YOU SONY! FUQ YOU SONY! AND HOWARD STR I NGER!
are there any news about when we’ll be abled to download the free psp games with media go
when’s the account management online sit gonna be back up?
I successfully got my 2 free PS3 games and 1 free PSP game, but now when I go to the Welcome Back program it says “No Content Found”! I DID NOT get my second PSP game and I want it! LOL I did check the SCEA Promotions section like the Q&A told me to, but it says (When I click on “Free PSP Game 2”) “Starts 06/03/2011 Expires 06/03/2011”! Soooooooo, I am at a loss and I really want my free game! XD Could Sony or anyone who has an idea post em up for me? Thanks peeps!
I originally meant to say “ASSNINENESS” regarding Noidbrat…
for anyone who might have been following my thread on PAGE 92.
this kinda sucks because we were supposed to get the ps + and now the things we get with it, we can’t keep. but i know that was the whole rules, but since we got welcomed back we should be able to keep the things we get with ps+
@ tkdcaa anything you buy from ps+ will remain yours forever, its just ps+ its self that expires, unless of course you renew it.
can a PSP owner get ps+?
xyno669 the short answer is no, im afraid.
What is going on Sony? Welcome back via media go has no content and when I try to log into account management it takes me to the now old site is under maintenance! It’s getting dull and old now! Come on Sony sort it out!!
@4607 – why don’t you tell us how you really feel????
@4614 nope we don’t get it. It’s for ps3 only.
So after a massive influx of error messages, I was able to download Pursuit through the account management process. But when I selected “free PSP game 2,” it started the download, then I got hit by ANOTHER error message. I go under services and select the promotion again, but it won’t let me download the game. Am I not going to be able to download the second game?
Sony i’m trying to get my 2 free PS3 games but everytime i go to the store for um it only shows PSP can you please help me i just want my games :(
i have a qustion; ok so i made an account before april 20 but i forgot its name and pass and then i made a new one and now i cant get the new games or the psp game i bought on psn cause of the retard hackers.What do i do?
so people having problems using the service list method and getting ‘no content found, etc.’, did you try more than once? when I did this on Friday (and traffic was much worse then), I had to re-try ANY part that connected to the network for info (services list for example) several times to get it to work, but it eventually did. if you get ‘no content found’, just back up and try again …
Where is this “XMB” on the PSP?
Why couldnt they have made better games available? Granted, 30 days of PS Plus is great. But i have LBP, Infamous, and the 3 other games all look retarted. They couldve done something like Uncharted, or Heavy Rain. Some of the newer games. Not games that are 3 years old.Get your Portable ID!
@ wolvenlord, have you tried going to the store and re-downloading it from there? it shouldnt charge you if you already have it. maybe your download corrupted and you just need to do it again.
all i can say is i should of bought an xbox, i just bought the ps3 about 2 months ago, and spent about a thousand dollars on games, and soon after that all hell breaks loose, then when they get back up, i cant even get signed on, i think i was able to play a game this weekend online for about ten minutes before getting booted off, im really starting to get pissed, sony has gotta be the most missmanaged company i can think off, and someones jobs should be at stake here
and you can forget about talking to anyone live, just an automated phone system, and when i did finally get to a part to try to talk to someone live it said about a 12 minute wait, an hour later im still stupidly holding the phone to my ear, listening to a bunch of crap, still never got to speak to anyone, thats customer support for you
i dont even care about the stupid free games they are offering, since this welcome back thing started, i cant even get signed on to the playstation network to play any of my games online, you would think that a company like sony would have enough servers to handle their client base, especially when doing a welcome back promo like this, welcome back to not being able to play anything online again, thats what this whole thing means to me.
Why do these games take so long to download?
@aikon80 +a2 dippingshouse4u…so u both didnt follow the on-screen instructions, which were wonrg…u both added your own knowledge of hitting download now AFTER get it now?…thats more complex than usin toilet paper..thats a willing decision to go outside of what theyre telling u to do..an ur bragging about it is the funniest thing ive seen here yet..lol
Thanks for welcome back pack, Sony! My sons and I will have a blast playing the WipeoutHD/Fury and I playing inFamous.
I wish the games we got to download for free with the PSN+ were keepers, but que sera sera. One question, though…are the the free themes and dynamic free themes I downloaded through PSN+ keepers or do they revert back after the 30 days too?
Thanks again. You didn’t have to do this, but did anyway. Much respect.
@ CnGmutil8tors
I need a life but you’re the one crying about your post awaiting moderation.
did i say u needed a life?..lol..now ue adding words to my post…i jus said its kinda sad..that u know the instructions are wrong..but still u seem at the top of the world cuz u figured it out..by comin to this post?..lol…or any other way…it doesnt matyter…still ..the instructions on the pos3 are wrong…but u seem to think we should know they woulda been wrong in the 1st place…so empathatic..u amaze me
I choose little big planet and Wipeout HD for my ps3 welcome back game selections. But after I chose LBP and attempted to download it I recieved an error message. After this I was left with 1 free ps3 download and I downloaded wipeout HD ,which downloaded perfectly fine. But I was wondering If there was a way to re-download my welcome back selection Little Big Planet?
i also thought i clearly stated that i found your posts funny and was laughing…how that tranlates into crying…oh yea..i guess laughing very hard can produce tears…carry on..
Adults can be resourceful like that!!!
aikon, i merely questioned why it was awaiting moderation as i didnt see it as offensive and yet morons get to post their drivel without it being looked at. its fine that mine is awaiting moderation, i just question why they are not monitoring others. as you said, you need a life but admitting it is half the battle so now maybe you can join without attacking ppl.
And, thank you!!! I’m just doin’ my thang!!! 8~)
Here’s the thing….There might be a bug in the WB system if it’s per console.
I was able to download 3 PS3 GAMES. Not complaining though.
@ssblacksheep. look in account management under service list
lol dippins is an adult now..an adult who djs an spins records..is that how far the generation gap is now?..parents are djs?..maybe thats why the kids are wanna be gangsters..good luck with the future an records Djdippins..lol
I did kinda take over PAGE 92, huh!!!???!!!??? (lol)
What can I say… I was on a roll, and it felt GOOD!!!
sometimes you just got to let it out i guess
Sony Europe hacked post PS3 PSN breach
By Marcus Lai On June 6, 2011 · In Business, Handhelds, News, Playstation 3, PSP, Sony, Systems, Technology
Sony Corp. this week said a division of Sony Europe Ltd. was hacked over the weekend.
A hacker called Idahc claimed to have stolen user information, including customer contact information.
An ERROR message kept slapping me every few minutes with:
“You’re posting too fast, slow down a bit”!!!
lololololololololololo… oh, lol
i’m having issues with mine…3 different times i’ve tried to dl infamous. i get the random error messages, but then everything seems to work fine as it starts to dl. it says its going to take 700+ minutes so i’ve just let it run. after getting all the way through too 100% it says there was an issue installing.when i exit the ps store and go to the games on the xmb, at the bottom, there’s something new-”unknown”. the icon is a white controller with white arrows constantly circling. when i click it, i can’t get anything, no menu to look at info on it, can’t delete it. if i look at my harddrive space, i can see about 3000mb is now gone, so i know it started to take up space. i rebooted the system, and it tells me it has to rebuild the database. after that runs, the unknown is now gone, but the space is still taken up on my hd. when i went to dl again, it starts at the beginning and tells me i dont have enough space (which i dont, but i thought maybe it would start halfway through since half of it’s mb is already taken up)
is there ANYONE who has had this issue, or knows how i can fix it, or at least delete the partial space it took up???
also, has anyone gotten the activation code for the identity theft company?
I downloaded just one game for PSP and the when I open WELCOME BACK section to download the second THERES NOTHING INSIDE WELCOME BACK section. I can’t even get my PLUS.
D:
@4639 – what’s that supposed to mean? I’m 34 years old and I still DJ – been doing so since 97. :shrug:
SHYguyNC aye thats cool…but youre also not standing up yelling”im an adult!”…..and trying to make others look foolish for sony putting the wrong instructions on the ps3 in the 1st place…also..by stating ur shyness….u dont come off so brazen an top of the worldish as the other people tryin to insult others…i dont feel bad for your kids at all..an glad u pursue what makes ya happy
i was 4639 and i didnt say anything with regards to dj-ing. lol