UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
Thanks Son for all that you have done. But the problem with me is that, i bought my first PS3 during when PSN was down. So i couldn’t really make an account, because of this will i get those 2 free games or will i not.
Wooooweee Thanks Sony!! I got my free 30 days PS plus acess, and my 2 free PS3 games and my 2 free PSP games downloaded. Server must be jam packed too cause it took me 2 full days to download the PS3 games but I got them finally and ready to enjoy!!
Also thanks for the free 100 items in PlayStation Home. I just keep losing connection to the server so I have not been able to get those yet but I assume thats due to high traffic and since I have 30 days I don’t mind trying later on.
Thanks again!!
anyone plz help me out here!!!!!!!!!
@ccrogers15…Tell em’ bro
@SaltyC
any proof of communication for sending your PS3 in for repair for HDD failure 3 times, over heating, no picture or video, corrupt HDD that will not recover would be nice.
@Divinasdaemon : I’m sure that he/she is. He missed the point entirely. It’s about what is right. You hit the nail on the head. The people that bought them suffered the same as PS3 owners from day one. I’m a network admin. I know how compicated building a secure network from the ground up is. I work closely with out net-sec team. The point is CC, It’s about tack and what is right. If Sony cared, they’d have done a lot of things differently. They ignore the people that made Playstation what it is and I take comfort in knowing that they will likely pay for it next gen. M$ is far from stupid. I’m sure that they will capitolize on Sony’s mistakes.
@ Supernova900 : Indeed. I appologize. Good luck with getting the answers you need.
Wow, did you have a team of trained Chimpanzees come up with that for you? In case you didn’t notice I’m playing on my PC, another piece of equipment I paid for that actually works. My xbox is not here anyways stuck at the old ladies parents today. So I get to pick on you guys to entertain myself.
any solutions for the no welcome back games and nothing in the service lists
HAHA TO PEOPLE WHO DONT GET THE FREE STUFF, YOU THINK YOU DESERVE IT? YOU GUYS COMING HERE COMPLAINING? I DO NOT THINK SO! IM REALLY ENJOYING MY 100 FREE ITEMS, MY LITTLE BIG PLANET THATS 50 DOLLARS NEW AND MY DEAD NATION thats 20 DOLLARS NEW. THANK YOU SO MUCH SONY!!!
ill call sony
@divinasdaemon
your not picking on anyone, your a joke.
@Ex3cUtI0n008 im not sure if sony is even gonna answer our questions for me i’ve been here for 20 mins and i still didnt get any answer
anyone who needs help, send me a message over PSN i will do the best i can.
THIS IS FOR THE TWO FREE GAMES SOMEONE PLEASE HELP!
i tried downloading infamous and it keeps pausing at 7%. can anyone give me some advice?
I’M HERE ALL THE TIME AND GETTING REAL SICK AND TIRED OF SEEING THE WHINERS AND THE HATERS!!! IF YOUR GOING TO RUN YOUR MOUTH TO OTHERS ABOUT THE 360 OR TO HATE THEN GET STEPPIN A S S BAGS!!!…@ccrogers15…PAY NO MIND TO THE GUTTER TRASH..AND IF THEY GOT A PROBLEM THEY CAN COME SPEAK TO AN OLD SCHOOLER..
these people all keep asking the same questions over and over and over and over hahahaha
@BasketKaise
You are a gentleman and a scholar. I just don’t understand people defending Sony at this point. They stuck it to all their consumers here, old and new alike. Did they get hacked? Yes! Was it bad? Yes! Do other companies get attacked? Yes! Does it take them down for close on 3 months? NO! Cuz almost any company that had one of their most major components of their service stop working would have gone up in flames. Companies that are concerned with customer security have redundancies in place for a situation like this. I listened to NPR and all the experts said any company as big as Sony should have had fail safes in place to avoid this, and been down no longer than a few hours.
But hey keep throwing time and money down the hole dude. Maybe when its full you can watch the Sony big wigs swimming around in our money.
@CC… So, you did??? You had Credit Card info on Sony’s servers? You had all of that stored there and a couple of games, free month of PS+ fixes all of that? WOW!!!! You are easy to please! What if I told you that I stole your credit card info, but I got you a 99 Cent avatar so, you can kiss Sony’s backsid on the blog, but at least you’ll look cute doing it? Would that make it better. What about the rumors that Sony was bringing the PS Store back on-line on the 31st? All they had to do was say “This is a rumor and it is unlikey to come back that soon.”
Noooo. They didn’t and do you know why???? Because they used that rumor to keep people comming back. People stopped responding to the blog entries. People stopped caring. And whay happens when you have a product that no one cares about????
I have no welcome back package in the store or on the service list…does any one know how to fix it? thanks
@ ccrogers15
Your damn right I do… I have every return ticket, postage sticker, return slip SONY sent with new previously broken consoles, and every email convo I have had with sony about my consoles. So yeah I think I have just a little.
@ death: Seriously guys look… An internet tough guy. WOW! I haven’t seen one of those sine well, AOL??? HAHAHAHAHAHAHAHAHA!!!!!!
NOBODY TOOK YOUR DAMN CC INFO…IF LULZSEC HAD TAKEN IT YOU PPL WOULD KNOW ABOUT IT REAL QUICK!!!
CC writes: “HAHA TO PEOPLE WHO DONT GET THE FREE STUFF, YOU THINK YOU DESERVE IT? YOU GUYS COMING HERE COMPLAINING? I DO NOT THINK SO! IM REALLY ENJOYING MY 100 FREE ITEMS, MY LITTLE BIG PLANET THATS 50 DOLLARS NEW AND MY DEAD NATION thats 20 DOLLARS NEW. THANK YOU SO MUCH SONY!!!”
@ everyone…. I think CC just showed their level of maturity.
@BasketKaise…I don’t have time for your unreasonable, trolling logic m o ro n..If you want to get into bashing we can or you can S T F U and speak intelligently…
Found my inFAMOUS on download list still hoping be a trial :). that way I get free game after trial hehe.
I think that if our founding fathers had any foresight and thought that the internet and free speach would allow people like Death and CC to voice their half baked and obviously juvinile opinions, there would have been a few smudges on the constitution.
realy happy about it but im not happy about all those error messages.
Death… Show me one intelligent remark you have posted… Seriously… Just one… The intelligence you displayed in your previous comments went right past me. Sorry.
Bash me death… I unlike you don’t care what some internet tough guy has to say about me on some useless (proven useless since 4/20/2011) Blog has to say. If you had any brains, you’d agree, because what I and others have to say about it is right. Show me in SONY’s post where it says this is only for those who lost CC info and their email address…. Go ahead… I’ll wait…
I would like to know why inFAMOUS keeps stopping at 2061MB(29%). Tried 3 times to download keeps stopping, wasted many hours trying to figure it out.
back in march sony knowed it was being hacked it says so in march eddition of game informer one month before the shutdown. i agree they should have be streighting the problem out then before it had to come to all this but good job sony getting it up and going again
@deathspear
Old Schooler huh. My first system was an Intellivision. Long before Nintendo broke out. SO back in the ATARI era. Owned at least one of every system since. Loved my PS2. Even when it was dying it would still play games if you gave it a little love and a solid whack on the tray area. But alas I have no clue what I’m talking about. I was probably taking apart my first Nintendo and rebuilding it when you were a twinkle in your daddy’s eye. So back off. I didn’t attack you but obviously you have some issue with people not sharing your narrow opinion. If you don’t like what I have to say don’t bother to retort. It is that simple dude.
FOR THOSE WHO CAN’T GET PSP GAMES !!!
If you don’t see Welcome back banner in PS Store and do not have PSP Free Games in services list.
Go into PS Store with PSP, then click on on Latest bar and there should be Welcome Back Icon. It worked with mine PSP.
With the errors of service, I lost my ps3 free games, you can see by my purchase and download history… could you this for me?
What does our forefathers or the Constitution have anything to do w/it? BIG difference in the case of bashing Sony or it’s customers..Did Sony’s PR fail??..YES..But what’s the point to continuously mock them when they are doing the best they can considering being hacked by LulzSec and the earthquake tragedy…Did ANY of you even take that into consideration?? H E L L NO you didn’t..I was justed as mad as the next person about it but i have been more sympathetic towards them considering the circumstances…
@melvis frofiis-go to account man.service lists it will say scea promotions click it and they should be in there
I’m glad that PSN is back and the store is back, but i have come in to a problem. I can’t download my second game. When i clik in the options menu in PS store, it dosen’t react. I have a friend who also has this problem. I dont no to download the second game, because of this prblem. :)
Can you look in to it?? :)
@divinasdaemon..I am 37 and have been gaming since about 82′-83′ so your telling me nothing..Did you also game on Commadore 64’s?? Vic-20’s?? Apple II and IIe?? TRS-80’s…Didn’t think so…So your comment is irrelevent..I’ve seen you swing from one persons “posts” to anothers(good or bad) so pick a side and stick w/it!!
If what Sony has satisfied you with what you got why are you here Death? It seems the majority of people are not satisfied cuz as Americans we are used to getting what we pay for. It’s actually protected in our constitution. I’m willing to bet if a class action lawsuit was filed and it was gonna win you’d sure as hell jump that bandwagon. So go ahead complain about us “whiners” How dare we complain about not getting what we paid for. If you think the PSN is truly free go back to 1st grade and try again.
When did I switch sides. If you like I can point you to my posts in the blog about the whole 24th of May Fiasco. I’m pissed I paid for nothing. Example: Sony pushed L.A. Noire’s Car Chase Case DLC, but were we the consumer able to get it when we bought the game? Nope, and did Sony mention that, again Nope. I did rock a Commadore 64 but it was my first PC and it didn’t last long cuz Windows 3.1 for workgroups was out so I offloaded it. Loved the Red baron game. But again I would like to see where I’m switching sides?
@divinasdaemon…Paid for??? Last time i checked PSN was free(except the cost of your ISP)..If all the people are going to do is complain about getting their free stuff then thats pretty damn sad ..And as far as your redundant comments about the Constitution..can it..Back to previous comment..Sony is doing the best they can given ALL they have been through…
@ Deathspear666
It was Anonymous that hit PSN first. After a couple days and realizing their attack was affecting PSN customers. Anon stopped their attack and PSN was back up for about a day. Then SONY was hit again by still to be named hackers or group of hackers. Which led to the PSN going down for weeks and info being stolen. LULzSec had nothing to do with PSN or the hacking’s that took it offline.
LuLzSec on the other hand has been hitting SONY along with a couple other un named groups. But they are not hitting the Playstation branch of SONY. They are all hitting the entertainment side of SONY basically the music and movie side of the company . And at the same time found out that SONY was STILL storing account info in plain text and didn’t do much to their security as they claimed. As they hit them with an old SQL injection. Primitive hacking at it’s best.
Yes PAID FOR. What part of PAID for don’t you understand. The extra cost of PSN was figured into the original cost of the PS3, so yes I paid for it. It’s like sex. you may not pay for the actual act, but you took her to dinner and a movie first, so you paid. Hope this metaphor works for you cuz you seem to be real confused buddy. As for the constitution statement I said consumers are protected in the constitution. BasketKaise was the one talking the constitution and he made a great point. I must now look into your statement “Sony is doing the best they can given ALL they have been through…” If that’s good enough for you so be it. As I said throw that money in a hole and watch sony eat it up. You can defend your position all you want but most people AGREE, Sony screwed up big time and does not really care about fixing it so much hence the amount of time. Sony is worth a lot of money and god knows if you throw enough money at it, it will get resolved quickly, but that would effect their bottom line, not acceptable to SOny.
You people worry to much. Go have fun If you can’t download. I nice out side go ride bike ect….I’m Pass 29% mark on my inFAMOUS redownload no issue. If your having issue your isp muss suck. Road Runner rules :D.
If people can not accept the fact that they are doing the best they can(considering there is MILLIONS of people trying to get all THEIR FREE STUFF at the same time)and have no patience or sympathy then go sell your PS3 or your PSP and go buy a 360 cause we don’t need you…God forbid if thousands have died, and billions of dollars worth of public and personal property is destroyed..Go choke on that why you are complaining about lag or free stuff..I’m done w/this debate now..Have fun gaming or complaining which ever..
I mean if nice go outside get fresh air ect.. :P.
Thank You Playstation,it took a little over 24 hrs but I got the WHOLE “100”plus some hidden items.As a disabled man, house bound I had all the time to get them .The 3 free movies was a nice touch and the fact you’ve extended my plus membership , not for just 60 days but for a year “FANTASTIC” thats service plus in my book.I guess my requests for all the movies I had lost is this “COMP”,Bless Ya. Folks be patient you will experience a lot of glitches and error messages ,but in the end its worth it.Before this hack I had never used HOME and had none of the “100” ,so my collection begins,I even took the women’s items just in case I feel like going out in DRAG….HA,HA.Even bought a set of high end headphones /mic for chat, just have to figure out how to make them work,also picked up 10 , $50 dollar cards to buy some more stuff , Thank you again ,lets hope a single person or group of resentful hackers does this to ALL of us again and your security issuses have been resolved for good : )
people with PSP’s having issues with downloading and timing out with the server here’s a fix for ya. Go here http://mediago.sony.com/enu/download and download media go. Its a SONY client for your computer that lets you access the PSN and everything sony. Download, log in go to the store. Download your free games. Transfer to PSP and play.
@SaltyC …All Anonymous did was DDoS..LulzSec was the infiltrator…And yes they are hacking the entertainment side as well..
Well we look forward to never hearing from you again. Now that you have interjected your drivel call Sony and ask them to pay you for defending them. Maybe you can get a date. I hear Sony is fat and a little slow, so you may be able to seal the deal. I love that because you can’t convince the masses to see things your way your gonna be a baby and leave. Are you sure your 37, or even American for that matter?