UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
i lost infamous when i tried to download it it didnt go through i shows it did but its no where i can download it i found in promos but you cant download it there.what now.
Anyone else having trouble even LOGGING IN? I’d just like to be able to access NetFlix and I can’t even do that? Any suggestions?
its welcome back lol, not welcome new subscribers
When i go to the welcome back section it says No Content found. can someone help me?
For people who picked up Wipeout HD and it wasnt showing up it looks like for whatever reason the Demo is the main game. I downloaded the main game than the demo and after that it started. I dont know why but it does work now and i see the game and the trophy collection.
I Think The PlayStation Store Needs Some Kind Of Makeover. Like A New Design. Wat You Think?
the demo is the main game and then you notice an add-on and a unlock full game file
Siince we get Psn plus for a while how long is kz3 map pack free to plus members pls reply
i am still unable to sign in to psn itsF@#$ING PISSIN ME TO F@#$ OFF I WANNA PLAY ONLINE DAMNIT >:(
So I downloaded the first game( Dead Nation), went to play it and it effed up my PS3. it did that thing where it freezes and then beeps 3 times. It went black and I couldn’t turn it off. I unplugged it then when I turned it back on the XMB doesn’t load. So basically it doesn’t work. It did all this yesterday then I tried it this morning and it worked so I started to try to finish the download of Infamous then it apparently shut off and its back to the same thing as before :-(.
@silverwolf43
you cant sign in still WOW that sucks check your connection
lets try something. the people having issues, list what version your ps3 is and see if its just certain models messing up
i have a 250GB slim and had no issues with the welcome back package
i clicked on get now and it avitvate and then i clicked on the game but it didn;t download the so i went back and checked the download list and there was only the wipeout hd fury addon and the unlock thing i downloaded it but the actual game didn’t download so checked in the service list it was there but i couldn’t download the game from there either and it had the start the expire date the same ex: 06/03/2011 need help please respose
Worked just as promised. Thank you, Sony!
3411-what ps3 do you have?
How can I activate the Playstation Plus free trial on my psp? Or can I via the psp?
and with all the stuff on my ps3’s hard drive i still have 132GB free
Although, now I cant reach the Welcome Back games. Never mind my “Worked just as promised”-comment. It’s NOT working.
I went to the Welcome Back gift and then i clicked get a free game. i pressed infamous and then my ps3 poped up “You have to download to get the free game.” So i downloaded it. After that my PS3 lagged and i lost the “Free PS3 Game#1!” I did the same to the next free game and the same thin happened. Did I lose both of my free games. If I didn’t tell me how to get it back.
I have the PS3 320 GB/GO. Can’t log in AT ALL. Any ideas???
When i goto welcome back all i see is some kind of theme and i click on the welcome back thing at the side and i get an error saying you cannot access this on your account i don’t know why is it because im outside of the US? please someone help all my online friends on the internet got this to work but i still can’t :(
I need help! wen I go to Account Management>Transaction Management>Services List , I can’t find the CEA Promotions or anything else, it says that my services cant be found!
HELP!!!
3417-probably due to all the people logging in/logged in. keep trying
3416-try this:
Make sure to complete the download of each title all the way otherwise you’ll have to go into account management>transaction management>services list>SCEA Promotions to download the games.
3419-not sure. maybe try again in a little bit. if it still doesnt show up try calling sony to see how they can help you
it wont let get my games when it say welcome back in the store i click on it and it says NO CONTENT
if i dont get my free games im leaving this bad service for xbox live because they have good SERVERS
@kugs33
go get an xbox we dont care.
um question if I already own two of those games in a hard copy and I get the digital copy for free with this program will it keep my progress from the hard copies?
3423-yes it should
SONY IF U WANT TO PUT UP PSN AGAIN MAKE SURE EVERYTHING IS WORKING
Y WONT IT WORK
Everyone read the F**KING TOP =YOU F**KING RETARTS OK DUMB S**TS
It wont let me get a free game and instead it deletes itself.
what do you think of that.
i think psn show go back into maintenance again because of the errors with home and store now
Well I guess I only got two PS3 Games and One PSP Game.
What I did was I clicked Game 1 hover over little big planet and it errored on me I back out and tried again but the Game 1 was missing so I went on to Game Two and it worked find, But I guess I just lost out on getting a psp game -_- any way to get that screen to pop back up to let me choose one. When I go into data transfer it only has were I selected the game 2 psp game mod nation racers. Not a big deal or anything if I can’t get it to let me download it again. But I would have liked to tried that game out because I have Killzone and stuff already.
Plus I was already a member of playstation plus does the 60 days extra continue on the account or will we have to add a DLC like the 30 day trail people get right now?
Mine is a 160g PS3 “slim” I had all errors and missing games, lock ups when i would try to download and stuff, but i followed the directions at the top of this page, now everything is fine.
When I try to get my free games Infamous is not on the list. The other three are there, (Dead Nation, LBP, Wipeout) but only those three. How do I get Infamous?
@3426 You really need to get off this website if you can’t control yourself. because you are not making it any easier for people who need help by making stupid remarks.
the errors are annoying, but i just kept trying and after the 4th or 6th time, i could get through
when i got on the network and tried to get the 1st game every thing froze and i couldnt do anything then got kicked off the network when i went back on i could only get the second game
is there any way i could pick the other game because this seriously sucks
well he is right, it is at the top of the page…SO SCROLL ON UP!!!!
it is frustrating when people are freaking out and the answer is the first thing you see right in front of you when you load this page, i mean come on
boondox it wont let me get my games any way i try
@3413 sorry but psp users don’t get the plus option
When I click the welcome back icon it enters but the only content that it lets me download is the theme..why is it not letting me get the games? The games don’t even appear on there.
kingshirosaki,
same thing happened to me check out your dowload history, thats what i had to do after it locked up on me, both games were there
now for QUESTIONS LOOK UP ITS AN UPDATE IM GETTING PISSED WITH PEOPLES STUPIDITY.
it wont let me get my games
help
I havent purchased anything from the welcome back package for the 2 free ps3 games. i was going to, but didn’t, when i realized infamous wasn’t there. Can you help me in my situation?
Kristi,
I appreciate what sony is tring to do here, and i dont feel they owe me anything. that being said, this program really does nothing for a loyal, cash spending fan such as myself. I have all these games already, so its really geared to the people who are new to sony, or dont buy anything. I have been a plus member since day one, bought little big planet and infamous day one, and already owned the other games. i really feel that somebody such as myself should just have received a $20.00 credit in the store. I spend about $100.00 (at least) per month, and the only way i was even able to redeem anything was to trade in my copy of Infamous. Again, I am not gonna complain here, but i kinda feel like I am getting a little you know what here. Just my two cents, and I know im not getting anything from this welcome back, but I will remain a loyal, money spending Sony fan.
unfortunatly enough for me I made a new account after the network started working again so i cant access Welcome Back enough even though i can validate my ownership of an account prior to 4/20
PLAYSTATION SHUT DOWN THIS UPDATE THESE PEOPLE ARENT EVEN SMART ENOGH TO SCROLL UP THERE STUPIDITY IS REALLY ANNOYING.