UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@AbruptedWotas
Not to be annoying? You don’t think posting the same thing 13 times is being annoying? We ALL can read what you and others are posting. What you are not understanding is that that is not working for everyone and the same answer isn’t going to fix the problem when it is the problem itself.
if you are raging, this might help you
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http://
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.watchvideogames.com/2011/06/04/how-to-activate-your-psn-welcome-back-package/
THIS WHOLE THING SHOULDN’T BE HAPPENING ANYWAY, THEY KNEW US PLAYERS WOULD BE ALL DOWNLOADING THIS STUFF AT ONCE
I’M RAGING FOR THE PEOPLE THAT ARE RAGING:)
my problem seems to be a little different from everyone elses repetitive question lol. i only hav 4 games to choose from (Infamous is the one that does not show for me). I went to my downloads just to make sure i didnt accidentally pick it….but no. i even went thru account management process to see if maybe it showed up there as an option….no :( its the only thing i seem to be having trouble with. any suggestions or knowledge on this?
K ONE MORE TIME
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
ONLY DOING IT TO HELP
Finally able to download the games I bought yesterday by sheer luck but can’t seem to browse or buy anything else. The store is still full of errors and I’m not even doing the welcome back thing.
Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
do the following
XMB >> PlayStation Network >>Account Management >>Transaction Management >> Services List >> SCEA Promotions
You’ll be able to choose your games from there.
DON’T KNOW, A LOT OF PEOPLE ARE FRUSTRATED THATS FOR SURE. I AM POSTING WHAT WORKED FOR ME, I FEEL PEOPLES FRUSTRATION, I WAS ONE OF THEM, Sorry for the caps
think I might need to try next week..lol
wish we could keep all the free stuff we download
I know Sony has literally worked there butts off trying to please us, but they kinda failed in everyway, no matter what they try to do, there is some kinda problem
Got my ps3 just after psn got hacked and had to wait just as long as everyone else for it to come
back, but I still get nothing because I didn’t have a psn account before April 20th. Thanks a lot…
***HELP*** How do you get the ps plus on psp?!?!?
the 2 free games you are offered “phoenix” are yours to keep, anything playstation+ as long as you keep your subscription up
I have lost a ticket. I chose Super Stardust HD from the list with ”Get Now” but it didn’t give me a download prompt.
I went back to check on my SCEA Promotion status and it says I have only 1 ticket left. Now, I went back to the store to download Super Stardust manually, but it only gives me the BUY NOW option instead of download. My ticket is spent while it did not register that I had chosen SSHD. It also DOES NOT APPEAR in my download list. Free Game 1 does also not appear anymore.
You know, usually there is supposed to be an icon, a bag, for purchased content so you can download them any time from the store. This time, even though I redeemed SSHD, it does NOT show the icon and it prompt me to a payment screen with BUY NOW. I’ll guess I’ll have to wait to get things sorted out.
This is NOT a case of a dissapearing ”Free Game 1/2” menu screen. I actually lost a ticket…
And please don’t spam that SCEA Promotion thingy because that is not the solution as described above.
I agree with you zyshock, i believe anyone that purchased their system during the outage should get something too
The thing is getting this stuff shouldn’t be this complicated, i don’t want to hear “But their is high traffic” that was to be expected, DUHHH. Sony fanboys need to take a step back and see if the fiasco is worth defending, this whole mess since day one.
3215, i called sony and i asked, they said psp’s get them too
@3367 It probably would have been a great marketing idea for Sony to sell the consoles during the down time with the people knowing they would get the freebies when back up!
@wowowowo1
Thanks, your probably right!
can any body help me with media go i got the games on my download list but i cant dowload them
error code (80029564) this sucks
I tried to download the “Game Number One” and it kept popping up as an error. When I went back to the home screen and tried again, the Ps3 Game One dissappeared so I downloaded Ps3 game two. I need help. If someone can help me that would be great.
Yup, great going Sony for people who already had a PLUS account and get the free games and all, but for us noobs who JUST were stupid enough to buy our PS3’s a week or two ago, well, I JUST WANT TO ACTIVATE THE PLAYSTATION PLUS 30 DAY FREE TRIAL sign-up promotion NOW!!! And no matter HOW many times I’ve clicked on it in the upper left menu on the store or ANYWHERE on the ENTIRE store site or access point to the store from the XMB menu, it won’t let me sign-up for the 30 day trial… just a “THIS CONTENT CANNOT BE ACCESSED ON YOUR ACCOUNT” message appears, about two hundred times now over the last 24 hours or so!!!!
AND THIS: “go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.!!!!!!!!!!!!!!!” ISSSS NOOOOTTTT WORKINGGGG!!!!
I’ve tried every suggestion on here. EVERYTHING. Do I seriously have to wait another week or three to sign up for this 30 day trial?! I’ve been waiting for two weeks for the dumb store to be back online. But I guess I just WON’T spend any money and just waaaaiiitttttt for the trial to finally install properly over the next MONTH. Hopefully before July 3rd… Awesome. : [
wasnt the main reason we got ” welcome back program” was for being hacked? thats why if u didnt have an account before then u dont get it? thats what i thought.
About the playstation plus 30 days free acess do you have to pay for items that cost money out of your wallet or do you get those free as part of the welcome back program?
This is amazing how its one thing after another with this whole mess since day one…I know sony has done everything to try to fix and please us…but they failed in the execution with everything fixing it. They tried but failed. I mean I am happy everything is up, Believe it or not i think they should of waited and tested everything further..The fact E3 is around the corner i feel its the reason why its back up. To avoid all the press questions and bad publicity. I was one that complained the whole time during the outage, i’ll admit, but….i don’t know
I was wondering if I could still download the free ps3 games because after I got the error due to traffic Ive tryed to download the “Free PS3 Game 1” and “Free PS3 Game 2” again and they dissappered along with all the games from the Welcome back list. The only thing in my welcome back list is the theme.
You have to pay for the non-free stuff, but the 30 day plus trial does give good discount from what I hear… IF I COULD GET IT TO WOOOORKKKK!!!! >:O
Glad to see the store back!
TheKingXXIV,
The free stuff in playstation+ is free to keep as long as you maintain the subscription, all the stuff you buy that is discounted in playstation+ is yours to keep, so now is the time to get some discounted stuff
IF you can sign-up for the playstation+ trial, and so far no one on here has been able to that I have read about.
But at least I can download lots of free demos, and given my nerdrage at the moment, these demos are not impressing me.
@playstation so i downloaded inFamous for free every thing went smooth then i downloaded sonic, assassin’s creed 2 trail, and a LBP prehistoric something idk what its called but when i tried to get Dead Nation as my second free game i went to get now but when i check my downloads it wasn’t there so please help me get my free game
did you get your 2 free games cus i pick but nothing happend
so i only downloaded 1 games that was free *dead nation* and the other disapeared, i was downloading infamous cause i thought it autimaticly did that, i waited 4 hours (both instalation and download), 30 minutes in the game it says *you have 30 minutes left in this software* so…… wtf i don’t get a free game other then dead nation and a game that last about an hour long…………. thank you sony, i really apreciate it *sarcasm*
It keeps saying to me “An error has ocurred.” (80710D36) every time I do this: Account Management>Transaction Management>Services List>SCEA Promotion, or when I try directly from the store
When can I be able to download the games!!??? :(
what i think is dumb is the full game trial (1 hour) who is gunna sit and wait for the FULL game to download, once the game is downloaded and installed the clock starts ticking, so if you download stuff over night like me, its worthless
ignore the error’s and keep trying it will work eventually
I have a question. The welcome back package is now blocked, but a lot of us weren’t able to access it due to high volumes. Is this going to be taken in consideration? It doesn’t seem fair, to not extend the offer longer since many people were unable to access their free content.
I like the offer of free movie rentals that I can’t download or watch. I highly appreciate the fact that in order to watch a movie I have to deactivate a console I no longer own. Suppose I should go to GameStop and hope they have the same exact PS3 I traded in almost 2 years ago just so I can watch movies from your service.
i also like the idea that we get free games, but not free movies, rent? really? i’ve been with sony since PS1 but im ready to turn to microsoft, i waited for 4 HOURS for a game i wanted and yet its a trial……
I would like to know what happens in this si tuation, i have a psp with 1gb memory stick, i would obviously like my free games but i don’t have enough room on my psp and Im not paying for a bigger memory stick
@emma steal one…….
Got my free games downloaded and installed thank you so much Sony.
I am truly dissappointed in the poor variety we have for our “free games” I cannot enjoy any of them. I thought well at least we will get good stuff in return of the PSN downtime plus the fact that our identities might or might not have been stolen. I have been a loyal fan and these presents aren’t worth it, not the ps3 games, not the psp games, not the movies and not even plus. Well, I can deal with plus since you will add more things but the rest, is a dissappointment. :/
P.S. There are different types of gamers out there not all of them like shooters or the more popular genres. :/
Hey sony, about the 30 days playstation plus subscription, it says that the subscription wil NOT auto-renew but i got an email saying it WILL auto-renew unless i cancel the subscription the day of renewal. but i DONT WANT the subscripton to auto-renew and i want it to cancel by its self.So i should i just ignore the email or should i be aware?
Please reply! Note: the email was the receipt of the 30 days free psn plus.
@dandypop2
sorry to tell you but the free content and the 30 days of plus are only for psn users who made their account before the outage so if you made your account after april 20th (not too sure if that´s the date) you won´t be able to acces the content
Little Bog Planet? InFamous? Super Stardust?..who wants that bull……
I’d rather have those PS Move Trainers…and you know what I’m talking bout
Super Stardust!? unheard of!
I got one game but the other Infamous didnt go to download and its no where that i can download it so ive been ripped off i cant pick another game i found it in seca promo but you can download it what the hell.