UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
an error accured while I was trying to DL my games and I never got them nor do I have access to DL again. I got Jipped!
having the same problem with Wipeout HD package, but I only downloaded the “game unlock” and the “Full game”, didn’t download the “Demo” and the game is where others are saying it is, in “Save Data Utility”
@accio08: im having the same problem.
@3165 I tried that and they are not there!
Between my sons and my account we got 8 games total, 4 on PS3 and 4 on PSP! Thanks PS!
I downloaded Little Big Planet and I was able to play it. I download Wipeout HD and its add-on and it doesn’t even show up on my XMB… Can someone please tell me what is going on!?
this is just not working for me…
the free games download tab doesnt work. when i try and hit the ps+ tab it says “this content is not available for your account. i went through my account management like it says to do but no free games are there. what the heck man! someone help please…
Somebody knows how can I get my Playstation plus 30 day free subscription from my psp, ’cause I can’t find that in the “welcome back” category…
Hi, i am from Europe and when i go to ”Welcome Back” no games appear, and in account management, service list, no promotions or services appear!!
Whats happening???
i was supposed to get 4 games cause both systems and now i got my 2 ps3 games and i cant get my second psp game it says no content was found i cant get it and when i get the things on the ps3 nothing downloads except themes and avatars thats it this is useless it just say and error has occured every second plz answer i will complain cause i am missing everything except i got a theme avatar and a killzone liberation on psp plz reply cause i am wasting my time on psn plus
@3261- You have to download the demo too.
maybe your accounts are stupid LOL
be helpful or be quiet please.
I got my games so I dont care
PLEASE awenser back:
I can’t choose my secondary game some sort of glitch maybe, i could only download Infamous and now only psp games are available please help ://!
This definitely works for me!! I’ve been wanting to get little big planet n infamous looks pretty dope.
@3222 Thanks! I already use other ways to move them to the PSP also, just was using that as an example, as I know its the slowest way to do so. Wanted to make sure they will remain in my download list after the 30 days.
QUESTION…..
Say I take a vacation for a month and I don’t sign up for these WELCOM BACK PROGRAM services until JULY 1, 2011…
When will my free movies, free games, free music, and everthing else related to this program, end for me?
@3269 – Read what Sony posted and you’ll have your problems answered.
@LarryBald
Go to account management, and look in your download history… you can re-select it for download there.
Can i get my PlayStation plus whenever i want? or is there a date when the welcome back package will be taken on the store?
Sony has given you all the info you need to download the Welcome Back games successfully… Those with the problems have themselves to blame. Long Live the CECHL01
I’d like to ask what’s happened to the discounted products of the PSN+ for the free 30-Days that the non-subscribers are getting? Because Myself and a few other of my friends have signed in, yet we’re are showing no discounted prices on PS One Classics or Avatars. So I would ultimately like to know, Why are you giving us the 30 Free Days if we aren’t getting the Full Service? This seems like a very poor responce to the situation and I have given nothing but my full sympathy and support to Sony through this downtime, but it hoenstly feels like i’m getting shafted. A quick repsonce would be nice please. Thank you.
I’ll ask again…
I’m an existing PS+ member and the 60 days was added according to the Services menu (expires 11/28/11) but when I check the expiration dates of any previously downloaded + content, it lists the date as 9/28/11. Will this be fixed or will I end up losing this stuff in September?
Anything newly downloaded shows the correct expiration date already.
So I went to download my free ps 3 games, got infamous…. wanted wipeout as well… When I went to get wipeout, there were errors occuring… next thing I knew, I didn’t have the second game section to download it…. I went to my account managment section and checked the downloads…. I only have 1 of my 2 free games and do not have an option to get the second one….. What do I do?
I’ve followed the directions to the letter. is this only happening to me?
hi sony and other users. cud any1 help me? I need help finding the 100 virtual items for ps home cuz i dont know where the kiosk or the central plaza is. cud some1 please help me?!
When I go to download my second PS3 game Infamous does not show up in the menu with the rest of the available downloadable games. Has anyone else had this issue?
@3279 that’s excatly what happened to me
Hey, I have 2 accounts so is it okay if I download 2 games on one account and 2 games on the other? Please reply to this if possible.
I am so angry at sony because i got my ps3 on april 21, so i don’t get any free games but i still had to wait a month like everyone else
did u guys try what they told u to do?
@Bevis222 you probably just want to have the other two other games to have 4 but no sir its not gonna be possible
For some reason every time I try to access the “Welcome back” category it says “content cannot be accessed on this account”. Somebody help… please.
Where exactly do I locate the free playstation plus 30 day subscription on the PSN store for my PSP? A step by step answer would really help
meh read
cheerio to all you lucky folk who didn’t encounter any problems with the welcome back program. may god forever shine his light on you console. but some of us ARE in fact encountering problems and nothing is posted on how to rectify them. i’m simply asking if there is anyone who’s had a problem similar to mine and if anyone can shed light on what i can do to fix it. thank you.
I really would have liked to have Hustle Kings instead of Stardust, Wipeout or even InFamous.
People from the UK aren’t the only ones who enjoy billiards.
if u got media go hers a tip wen it says welcome back game one downloade the welcome back game one thing then press back n get ur game do the same wit game 2
Well, I got my 2 free games, the free Playstation Home Items and a free movie. It took a bit of trying, but they eventually came through.
Try to be patient people, as the servers are loaded heavy, so a few re-tries may be required, but you’ll get your stuff eventually.
The 100 free items for the Playstation Home area will be the most erratic, but just keep at it and they will come down, and you can spend a few hours sorting out your goodies when you get back to your place.
The kiosk is located straight out from the door, under the big tree.
Have fun!
Thanks for the freebies Sony!
– TechOwl –
DID ANYONE READ THE FREAKIN POSTS SERIOUSLY OR CHECK YOUR PS3 CONNECTION GOD!!!!
Welcome Back doesnt work with media go. When i will can acess welcome back from media go
it only let me gt infamous none others an i try again thn i cnt find em
@ 3282 I’m having the same problem. inFamous doesn’t show up on the games list after I get to it. Where DO I find it?
smh…
i’m just gonna call sony. no use asking people who don’t actually work for the network…
Jeeze Louise…
look at the update if your not looking STOP ASKING SERIOUSLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!
People don’t have to work for the network to figure out something a first grader can.
@TANHATMAN
if you call your gonna be put on hold for about 4 hours just saying I did that when psn went down it wont work.
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
I tried to get infamous but I can’t get it for some reason. I did the steps and everything but still… everything else downloaded D:
Why is that?