UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
Sony has done this right!
When I tried To Download Games It Told ME Error What Do I Do Now
Anyone else getting these error messages when using the PS Store and trying to open your account info? Last night I was able to download my two free games, but it took a few times of trying. Is this just me or is anyone else getting these messages. HELP!!!!!!!!!!!!!!!!!!!!!!!!
I successfuly downloaded InFamous & Wipe Out HD on my ps3…Then i went on my psp system…When i finished downloading Killzone liberation, i went to download my second game but i couldn’t find anything in the free games pack…It was empty…Why, guys?Can you do anything for that?I really want that second game for the psp system.
If I have a Master Account, and 2 sub accounts for that account, will I get the free content for Each of the accounts? Or just for the Master Account? PLEASE Answer thX ..
Thanks Sony :)
can someone help me? i got both my games i wanted, but i return to the welcome back page, the free PS+ aint there! can someone help me?
@3210 you have to follow the steps given in the blog for the account management on your psp.
@3213 it’s only if you have a ps3.
I’ve got a question. This is probably obvious, but I just want to be sure. I’ve only got a 4gig card and a 1 gig currently for my PSP, so, after I download the games, will I be able to take one temperately off my card (to fit other stuff on it) until I want to play it, then put it back on through a re-download through my downloads list?
I’m sure I can do this with the free games like I can with any game I’ve purchased through the PSN in the past. Just want to be 100% sure.
Quick question. I own wipeout hd and planned on buying the hd fury pack after I got the psn back. Since it would be a waste of a free download to get the wipeout hd + fury could you just give me the fury pack lol =)
If not I understand lol. Is the a selection where I can download the fury dlc and not have to download the full game over again? Or if my Mom on her ps3 got the wipeout hd +fury would i be able to access the fury pack without violating tos?
i have a psp i didnt register with psn but my ps3 is will i be able to get my free games for my psp still ,help anyone online would appreciate it
thanks sony:)
noone follows directions do they.
@3216 yes but you are better off either downloading it on your ps3 and swap them that way or downloading it using sony’s media go software and using that instead of downloading them all over again every time you want to play them.
@3209 – Learn to read the directions and stop acting like an ignorant fool.
could i get some help on my question @3218 thanks
has anyone seen the ps+ trial in the welcome back section for the psp yet? because i haven’t seen it
@3223 just try it, if it doesnt work then your sol.
@3211 The free games are for ALL PSN accounts made prior to the PSN outage. Including ALL Sub-Accounts.
they need to put out another update this is rediculous to many comments
@3227 it wont help because all the questions people are asking were in the original post or included in the update. It is obvious people don’t read so another update won’t do any good.
I used one of my free game downloads to download one of the free games and it said I downloaded it but It’s not appearing. Also it used up one of my free games! How can I fix this?
I Kinda wish They would have given the welcome back package its own server and site. There are PS1 Games I been wanting and waiting for the store to retune to buy them. But the store won’t work long enough to buy them.
I had encountered a problem last night downloading the free games on the ‘welcome back’ program.
my download history says i have downloaded both ‘free game 1’ and ‘free game 2’. however, it also only lists that i have only downloaded ‘infamous’. i now have no option to reselect ‘free game 1’ or ‘free game 2’ on the store options. how can i go back and download my other free game? thank you very much.
I picked up some awesome games. Thank you.
@3230 read the dam blog post
Thanks Sony! :)
@3230 its in the small pink highlight
ESCALATION FOR PS3 JUNE 10TH!!!!
I can’t wait!!!!!
Can you all read YOU HAVE 30 DAYS TO GET THE WELCOME BACK PACKAGE!! BECAUSE OF HEAVY TRAFFIC YOU WILL KEEP GETTING ERRORS. TRY AGAIN LATER OR WAIT A FEW DAYS! IT IS NOT SONY’S FAULT THAT EVERYONE IS TRYING AT THE SAME TIME!! Everyone keeps asking the same questions read what they posted above! If it doesn’t work try LATER!!!!! If you get the error message click back and forth and it will eventually go through!
this is poo
I cant accees black ops zombies or anygame does anyone know how to fix it
Do we get to keep the two free games after are 30 days are over?
escalation ya june 10 th ya
I seem to be having an issue. I can’t seem to find the Playstation Plus signup in the PS Store. It seems I’m not the only one. Is this a PS3-only kind of thing, or should we PSP owners be able to get it too?
#3217 Is my question not answered in the main post =P
To elaborate on my question My gf and me share a ps3 and she is talking a about getting little big planet and taking our retail copy to gstop.
If she did this would I still be able to play little big planet on my account? This actually is a more inpotant question than the previously asked one in my above post. If she did that and then I went to get on my LBP and couldnt I think I would be heartbroken.
Guess my main concern is tos and that. Me and my gf both use the same ps3. So with the exception of superstar dust hd which doesnt interest either of us. I think my mom plays it on hers lol. We would have the 4 other games on our ps3. Would we both have excess to all four of them or are they account specific.
@3239 Yes you do.
Question: in the welcome back menu all i see is a dynamic theme to download, i don’t see the free games you guys put to download, can you explain why is this happening,and will you guys continuously add more free stuff for the none playstation plus user.
hey i downloaded wipeout HD in my PS3 with the welcome back program, but i can’t play because the game is in Saved Data Utility, and not in the menu where it should be, because this, i can’t play , why this happens?
@3241 I don’t know, i’ve been wondering the same thing. but nobody has answered that question yet.
@dancinglights800
Yes the same thing happened to me. When i chose the Wipeout HD package it downloaded 3 items the full game unlock the demo and the fury add on. I downloaded the wipeout hd full and i see the game data but there is no game in the xmb menu under the game section? Does anyone know what is wrong should i download the demo 1st than the game than the add on. I am not understanding what is the problem i downloaded Super Stardust Hd just fine with no problems.
Everone read the post
thanks=)
UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
read the update
UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
I could select two games and added them to my basket, but they are not downloading and they are not in my basket. Now I cannot select them. It’s like I already got my two games but I didn’t got anything at all! Does anybody knows why and how to resolve this issue?
Thanks!
follow these directions
UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
playstation post
UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
I went to the store and got the games LittleBigPlanet,and Infamous i just cant find them i went to the game section and I still couldnt find either of them i even downloaded add on content for lbp PLEASE ANSWER!
Everyone should look through the posts before complaining about loosing game #1 or number #2. There are plenty of responses telling you what to do if you happen to lose one of the free games.