UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
@buttkickers (lol),
i did go to account management and was able to see the free game 1 i lost….but still Infamous isnt one of my options. I can only see 4 games to choose from…wipeout,lbp,super stardust & dead nation. I already picked Dead Nation but wanted Infamous as my 2nd one. It seemed to have disappeared when I lost the free game 1 option. any suggestions?
@3108 Did you call or email? The reason I ask is because an email may be seen as more binding versus a rep over the phone without notes may not be taken as seriously. If need be you could call with any proof and if they tell you no ask for a supervisor. Without anything saying it your chances are not that great.
i have got my free games. thank you for them! but i dont know how to get the 100 virtual items on ps home because i dont know where the kiosk or central plaza is. can u help me please?!
If we install the games on one device, will we be able to install the games on another device at another point?
just curious as to why infamous does not show up in the free games on my sons ps3 it showed up though and do we get Qriocity free for 30 days also?
I read through all pages 63 of them at the time and I am exhausted lol minds going crazy but anyways i only have a psp and no hot spot wireless internet, i still see no problem solved or solution to the owners of a psp and no wireless on how to get to account management due to the fact it is in maintenance i am signed in through the pc and on the media go and both block me from accessing the account management. I really think i should be able to do all whats needed through the site and the media go but cant, i pay monthly for the net and all but i dont think its cool i gotta go search for a wireless hot spot in my local area just to do all this. Does anyone know if they will fix this… i dont see how the consoles can have access to account management but the site and media go on the pc does not i mean its the only way some of us can get the stuff.
Awwww. I had to make a new account because I had a fake email adress on my first account. Can I still get the Package?
80710D36 Is all my PS3 has given me for the entire day. This includes most attempts to get into the store, or on the rare instance I get in, 80710D36 appears on anything I select. Including my download history, where I’m then told “No items were found.” Go to Account Management from XMB… 80710D36. Your weak ass “apology” that means very little to any one besides people who purchased a PS3 this year failing is one thing, but you are (STILL) preventing me from getting content I’ve already paid for ! Get your heads out of your ass ! I am not some 10 yr. old fanboy who will continue to accept “We apologize for the inconvenience.” You’ve lied to us numerous times. You sold us things then took them away for your own financial security, with zero compensation, and then put every one of us at risk for identity theft over your own arrogance. You leave us in the dark to fight amongst ourselves while you hide from not only us but the U.S. Senate. You have become an absolute joke and have drug me, wallet first with you, for simply being a loyal, lifetime supporter of what has ultimately become nothing but a gimmick. When you turn your phones back on have fun with my lawyer.
@3106 Exactly, it is fair and it prevents people from buying a system just to get the free stuff that they really don’t deserve.
NOSEBALE NOMAS PUDE DESCARGAR UN JUEGO EL SEGUNDO NOMESALIO,,ESO NO ES JUSTO
MerryJane
when you go to scea promo in transaction management you should see game 1 and game 2
when you click on them they will say 1 remaining if you havent picked the game yet and then you can click on content at bottom to pick the game.if it says 0 remaining this meens yo already selected a game on that one.
if you already selected a game but didnt download go to the playstatin store and click on the small recent download list icon at top.the game you selected will be in there so you can redownload.
maybee this is a diff prob not sure. like i said make sure you check ame 1 and game 2 in the scea promo list in transaction management and make sure they both say 1 remaining.if they dont look in store recent downl;ods to see what you picked
Hi! I Have My Two Complimentary Games For My PSPGo, BUT….. I Can NOT Seem To Find My FREE 30 Days Of PLAYSTATION PLUS!!! I Checked On My NetBook Through MediaGo And There Is No “Free PlayStation Plus Offer” In The PS Store! I Checked The Store Out On My PSPGo And There Is NoThing About Any “PlayStation Plus Offer” There EITHER!!!
Is The “Free PlayStation Plus Offer” Only Valid For Owners Of PS3’s??
Sucks because my PSP keeps on getting the 80431063 error. This never happened before. Only now when I’m going to redeem my free games. •SIGH•
Hello i am a bit new at this i got my 2 new games and i am psyched about it i have been a big fan of my psp for a while now and can really start to enjoy it but i also have a microsoft xbox 360 and just want to say its okay to like them both we dont always have to have a constant battle they both rock and both have their pros and cons but neither is better its all what you like best but i do also have 1 question after receving both my awesome games it says no content in the playstaion welcome back section. so how can i obtain my playstaion plus for 30 days? if an admin or another user could help me that would be great and when ever you get a chance no rush just please before the 30 days are up? thanks
I could select two games and added them to my basket, but they are not downloading and they are not in my basket. Now I cannot select them. It’s like I already got my two games but I didn’t got anything at all! Does anybody knows why and how to resolve this issue?
Thanks!
@3115 I emailed customer service about this and never heard back. I do have a wifi connection and had to do the same thing. I’m not sure how it works with the account management on a console. I don’t like to use my wifi that often and had to. You can buy a modem with a wifi connection at reasonable prices and that’s the only recommendation I can give you. The only other one is to find someone you know that has a connection you can use or email customer service and wait.
there is a problem with my welcome back package. ive clicked on the welcome back programme on ps store and got my 30days ps plus but it doesnt seem to give me the option of getting any free games. can u help me please?!
@3121 you are correct, psp users don’t get ps+. I found this out on page I believe 13 line 65
Man this sucks i tried downloading the first game a error happend then i go back and its says that i downloaded it already and i haven’t. And i tried to get playstation plus and it says that my account is invald or something like that and it took me too my second game and thats the only one i can download. Why is this happening to me!!!!!
So i was J/W when our 30days our up on the ps Plus will we still be able to play our two free games without it?
hello..i live in saudi arabia…i don’t use internet in my psp.Can i download the free games from the psn store in pc..?is it necessary to download through psp itself..?pls reply..
thank you.
is the network down in some areas? having trouble signing in.
@3129 yes because the plus program is different unless you buy free games through plus then after the 30 days you loose them.
@3130 it’s wise to download through your psp. You can do what I did which is download the first game and then make sure it shows up in media go. then delete it depending on your memory and download the next. Be warned it could take quite a few hours. With maintance you can’t get into the account management on a pc.
Totally lame, bought my PS3 on April 23rd, and despite being told by Sony reps mid-way through the blackout that ALL users would be given the Welcome Back package…I phone in today to find out that I’ve been lied to, and only people who had an account as of the 20th would be included. So I spent 50+ days waiting for the PS+ network to come back up, and I get sweet FA out of the deal. Thanks again for your terrible, terrible handling of this problem Sony…
READ SONY
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This is so unfair, it wont let me download the games even if i go to transaction management. Also the music unlimited doesnt work if i go on then it says connection to the server could not be established, Press the PS button to close this software, i say sony has to give us more than a month because it wont be working for the first like 5 days!!!!
Okay. I was so hyped About getting the 2 welcome back games. But! Ive bought all of these games. I bought Whipout, dead nation, and stardust like 6 months ago.. And i already owned inFOMAS and Little Big Planet… And i know im not the only one that has been a LOYAL CUSTOMER that has bought these games.. These people waited just like everyone else. Is there Sumthing? cause i wish i didnt but at least 2 of these games now =(.. You guys havent answered this question yet that i am aware of and if sumone knows the deal hit me up
ButtKickers
Yea it still says i have one remaining. like i said, my only problem is Infamous is not one of them. I looked under downloads in case i may have done what u said….but no luck. I’m not sure if i should give in and just pick another game or wait to see if Infamous miraculously shows back up. but its been missing since yesterday morning :(
I Selected the free ps3 game 1 option but did not download it. Now it the option does not apear. Tried to go the account management way but it does not show the game or the option to download. What to do?
@3134 were you told by phone or email?
Thanks for Ghostbusters sony! Its not like its free on youtube or anything -_- so what do you all think? Does this compensation match the violation of your personal information? Im apparently a gattaca style invalid to SCEA so im interested in hearing your opinions
Thanks @2368 and 2369 didn’t really see any instructions was on ps3 and just tried to get the games
also about the free PS+ for 30days says automatic funding was started will it really auto renew in 30days use debit and most the time don’t have any money… how to stop auto funding? auto renew?
@3141 well I didn’t have the psp games so I’m happy about that. I don’t like the fact that it wasn’t stressed that ps+ was only for ps3 users, and the movies were not the best picks. I would like to know what type of deal they worked out on the games.
inFamous is awesome!!!!!!!! Got Dead Nation to, but havent played that yet.
Okay, stand down alarm :D Apparently my female clothing from the rewards got all routed to the storage portion of my closet…. Ummm okay :/
*too
im sadly depressed about the games.. i dont even play games that often and i have all the games they gave for free too.. like i suffered threw the same thing as all the other 700 thousand people. why shouldnt i be able to redeem a free game… wait i BOUGHT THEM ALREADY! sooo seriously. I WANT SOMETHING NO A MOVIE I CAN SEE FOR FREE… or a game i own… MAP PACK SOMETHING!
Does anyone know where the movie rentals are? -Do I have to be apart of some subscription?
@3111: Both of them were via email and I have the emails still. I emailed just yesterday to ask about this but haven’t received a response yet. I plan on calling as well. Thanks for the input!
@3148 your welcome just remember they may decide not to honor the emails. Companies can be fickle.
When I go onto the store I hit the icon saying Ps3 Welcome Back Package, then I get a message saying “this cannot be accessed from your account”..when i do the Service list there is no content there….has anyone eles had this problem or know how to fix it?
Thanks
I can’t find the Playstation Plus in the Playstation Store.
@3150 are you using a ps3 or a psp?
I have downloaded a game twice and it is no were to be found -_- can some one help me please?
Someone please reply, and not a user someone who works at Sony. Why does the 5 games list only have 4 free games? The list doesn’t even have infamous, that’s one of the games I was planning on dowliading.
I know if you have free games from PSPlus you lose them when the subscription lapses, but if you buy a game when you have PSPlus at a discounted price, example: $12 instead of $15 for non-PSPLus members, do you also lose the game you bought when the PSPlus subscription runs out or do you get to keep it forever?
*downloading*
@3154 from what I have read from previous posts only the free stuff goes away.
@bigbaddoom31 (3156). Thanks.
i have a complaint ever since this was first announced i knew i was getting infamous so i finally go get it and put it in my cart and it disapears, any way to fix this?