UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
The Playstation Plus offer is basically useless unless you subscribe to it all the time.
gta4olinb map pack2 is coming on june 10!!
got on last night with only minimal delays, downloaded both my free games and installed this A.M. No problems. Thanks!
What if I pick a game I didn’t want. Can I cancel it and pick another one?
ModNation PSP is only taking an hour for me :)
i dont think so!
It says wipeout HD is only a demo. What’s up with that
THE BUNDLE HAS THE DEMO UNLOCK,DID YOU EVEN LOOK OR ARE YOU DUMB
i went to the xmb, account mangemnt, transaction w.e and then pressed servece list i then saw the 5 games i pressed o without choosing a game and now i am only able to chosse 1 out of 2 games given
HELP?? PLz
I was trying to download Wipeout HD + Fury off my second free game right after I went to XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process… and it keep giveing me error codes for about 30 min, so I back out and try to download it agian. When I pressed the second free game pack it said it had already expierd on 6/3/2011. I was wondering if someone can help me get the free game back?
If Sony was really serious about “welcoming” us back, they would allow us to choose ANY two downloadable games and movies. The fact that we are forced to choose from an outdated list of movies and gaming titles, after nearly seven weeks of the PSN being down is asinine.
you guys (SONY) are awesome.. microsoft’ll never and never did something like that!! just downloaded my quest for bootie and WIPEOUT and they’re awesome!!
Sony, you may lose one customer on Christmas.
I only got to download one of the two games, now the option is no longer available for me…
All I see in the welcome back package is the PlaystationPlus sub.
What gives? >=(
goodies*
THANKS SONY! YOU’VE MADE GOOD & IM PRETTY MUCH SATISFIED…. NOW JUST WAITING ON E3! JEEEEAAAAA!!!!
OMG, my password is fixed and I am updated! Finally, even with all this I am still a loyal fan!
Not as dumb as you. I only have a demo version and a fury add on no full game unlock
i got both my games and the plus package with no problems at all. thanks sony!
MOST OF YOU ARE NOT ABLE TO DO THIS EASY STUFF,MAYBEE YOU SHOULD STOP PLAYING GAMES AND GO BACK TO SCHOOL!!
The mansion garage?!? Super duper!! My mansion is complete!! ALL free downloads worked great for THIS guy so keep up the GRRRRREAT work!
Okay, while I understand under the circumstances the extremely high but annoying error rate, I find it unconscionable that the ENTIRE female costume section says I have already purchased them but they are NOT showing up in my closet… WTF?? Fix it!! >_<
thanks.. i have downloaded the games.. cool!!!! thanks again.
Thanks Sony, you did good.
I find it unfair that people who bought a ps3 DURING the outage without knowing there was don’t get this.
I hate you.
When i go on my psp to the games section. And click on the welcome back tab in the upper left corner it will open up and there will be the big box on the right that says pick two games but nothing on the left. And if i click on the big square that says choose two games it wont do anything. Am i doing somthing wrong is it an error what???
@2790 how is it unfair. You never owned the system beforehand therefore you had no “disruption” in online play nor did you potentially lose any of your personal information. Your coming of as both greedy and a whiner.
BUTTKICKERS…
Thank you for the info,never had a problem with dl content before. Will keep that in memory.
AT THE BEGINNING OF BLOG WHERE THEY EXPLAIN THE WELCOME BACK PACKAGE THEY EXPLAIN THE PROBLEM WITH THE ERROR CODES AND SHOW YOU HOW TO GET YOUR GAMES ONCE THEY “DISSAPEAR . THE ANSWERS ARE RIGHT INFRONT OF YOUR FACE, ON HOW TO GET YOUR GAMES
BUTTKICKERS
nice 1 on 2785!
This is incredible! I keep getting error after error and the first of the free games I was going to download, errored out and the game is not in my account maintenance section to continue with the process!
What the heck?!!
My son has been dying to get back online to play and was looking forward to downloading the Little Big Planet and Infamous games!
How are you going to fix this? And when?
I’m actually considering buying an XBOX for my son just because of this CLUSTER F@*K!
PLEASE POST SOMETHING REGARDING THIS ISSUE SINCE I KNOW THERE ARE HUNDREDS MAYBE THOUSANDS OF PEOPLE, LOYAL PSN PEOPLE, THAT HAVE THIS ISSUE!!!!!!
Can anyone get the 100 free items?I just keep getting an error message that I am disconnected from the store server every time I reconnect I get the same message.
so, i was just thinking, I’ve been a loyal Sony/PlayStation fan for over 10 yrs. now; approximately. I am 16 years old and one of my lifetime dreams has been to work for Sony corp. and hopefully become CEO. I would love advice for a head start. CEO is obviously out of my grasp when i start working for SCEA but hopefully with some experience under my belt i can achieve this. All I’m asking is to just have a shot to work with SCEA. Thank you all for the way Sony kept cool about this whole “internal intrusion”, and thank you all for providing helpful FAQ’s.
I need HELP! My PSP games I chose Modnation Racers and Pursuit Force. I pressed add now or something like that, but didn’t press download now. So now I can’t get the games back. It just shows Modnation Racers as 19.99$ and same thing with the money for Pursuit. Can anybody help?
QUIT HAVING HISSY FITS AND RUNNING STRAIGHT TO THE BLOG FOR ANSWERS, YOU SHOULD KNOW HOW YOUR SYSTEM RUNS…FIGURE IT OUT!!!
What is wrong i just downloaded my 1st free game after it finished downloading it just vanished. There is no game now in the Game menu on the XMB anyone else have this issue? And how do i get this game now i see it only in my download list.
i got one game but my other just disappeared now i click welcome back and the only thing there is the theme i didnt get two games!!!!
i then went to the sce and it was there i just couldnt downlad it
i cant access my account management and ive downloaded both games but cant find them anywhere.
SCROLL UP TO THE TOP OF THE PAGE AND LOOK WHAT I FOUND, YOU GUYS AMAZE ME LOL
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
2796 BEFORE YOU RANT MAYBEE YOU SHOULD READ,THE SOLLUTION WAS POSTED AT TOP BY SONY,AND REPEATED A BJILLION TIME BY ME AND OTHERS.GO READ PEOPLE
i still cant sign in on media do why cant i its not fair :( AAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
@buttkickers
its amazing isn’t it how stupid some people are…
getting constant log-in and your system cannot access this content error messages. this blows so far
This is pathetic.This is the bone you toss us? I will never buy another SONY product.You people can kiss the whitest part of my ass.
I ALRADY FIGUERED OUT THE PROBLEM,JUST HERE TO TRY TO HELP OTHERS,BUT THIS IS JUST FUNNY.OVER 3000 COMMENTS.AND THE AWNSER IS AT THE TOP POSTED BY SONY THE WHOLE TIME.PEOPLE JUST NEED TO CALM DOWN AND READ CAREFULLY
What if I already own all of those games on PS3?
IM JUST LAUGHING AND DRINKING MY COFFE .THIS IS GREAT
can someone plzzzzzzzzzz tell me what happen to anrgy birds i can’t fine that game in the store sent the pns store can back help!!!
REFRESH AND LAUGH MORE LOL