UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
Vruddha, you need to go to Account Management and view the services. You’ll be the free game 2 option in there which will bring you to the list.
Thanx patlabor for corroborating dat story. Think its true? Any reliable sources?.
umm.. yea i got the 1 ps3 game but i cant get the 2nd one for some reason, can u guys fix the problem on my account please and thank you
@CrazygamerVI
I live in Michigan and PSN just went down for me as well, within the last half hour… which sucks, because I JUST got the downloads to finally work…
WHAT DO YOU NEED FROM SONY, THE TRUTH????
I went to joystiq.com. I think. I forgot. And i read dat story
PS, to crazygamer, same thing was happening to me… it said I had 0 remaining… just go to account management, check on your download lists and select the game… It might take a few tries, I kept getting error codes, but it eventually worked… don’t worry.
@1549 I see NOTHING like that on Joystiq. Stop trying to scare tactic us, AKA don’t believe everything you read on the internet.
Lmao. True patlabor. Theyll keep shut. Just stop da store n fix it soon. I wish they would stop messing wit sony thou
ITS IN SOME IRC CHANNELS TOO, THE HACKER ARE HAVING AN ORGY RIGHT NOW. WELL THAT A HELL OF WELCOME BACK………
NAH. I AINT TRYING TO SCARE. JUST WANNA B INFORMED.
asked before and i’m going to ask again. clearly i can’t be the only ps plus member that owns all the free content already. So wat do we get being alot of us already own this content that is given free
x1STOP, you are right, but when i click it there is an error. guess i will have to wait but thank you
I’ll say it again: post a source or GTFO.
I only see 4 games, inFAMOUS isn’t on the list of choices. WTF?
So I have a problem with this package I went to the free game but errors kept coming up n I got out of the store and now I lost the free game can someone please give me a little help on how I can get my free games thanks for the help Morgan I look forward to your help on this problem I’m faced with
what gives, was able to get the playstation plus and one of the games, but was unable to get the second game, come on playstation, showing I already claimed both games but only one game showing up in my downloads. Check the download dates so you guys don’t try saying I already recieved it, already own one of the games on the list
@krazymadman
You get the benefit of being able to trade in your hard copies of the games offered in the welcome back package for store credit at gamestop… or sell them on craigslist..
this would of been so much easier if playstation would of just email redeem codes to all the previous users
apparently no one knows. well those that already own the welcome back BS they need to accomidate that for those many PSplus user’s whom already own these free b’s
omg im so pissed i went to free game 1 and selected get now and my ps3 i guess went crazy and said error then i pressed circle and its brought me back to the welcome back page and the free game 1 disappeared! wtf man! i did free game 2 and it worked well… so how am i going to get my other free game now?????
I heard playstation got hacked again, is that true?????
nice sony you spent all that time setting this up and you failed horribly thanks i was loyal for a long time thak you for the kick in the nuts i appreciate it
thanks
for all of you not owning these games and getting them for free seems to be a solid treat because those games are not just any games there at the top of there gener. especially enjoyed dead nation (which is actually a stupid movie) * infamous also a great experience. I payed full price for all 4 give aways
@teamspeak999
unlucky for you. But we all had to wait for the PSN so you should get it too. Thats not fair. Of course sony dont care though.
Cant find it. I go back on page but lost it
@weaze83
no because we would hear about it, and the PSN would go down for 2 more months for unnecessary “internal testing”
They answered my question. I was about to only get one game. phew :D
PEOPLE. READ THE INFO! WHEN THE GAME THING DISSAPERES, IT IS SUPPOSED TO! MAKE GAME 1 AND 2 GO AWAY! THEN GO INTO ACCOUNT MANAGMENT FROM THE XMB, THEN DO SERVICES AND DO THE SONY THING, THEN IT WILL BE THERE! STOP COMPLAINING PEOPLE./
ooop nevermind, i fixed it. im getting my downloads. however my question about the movie weekend still stands.
@klokateer
thanks for advice but i bought and downloaded those from ps store long ago, there files stored on my 360gig PS3.
Great deal for those whom have to to play or own these games
I heard dat the games got a phishing virus. So they dont let u dwld da games anymore. Think its true.
Alright so, I went to the 30 free days of PS+, and I got it, and then it said an error occurred, and then the PS+ option vanished from the Welcome Back menu. But then I downloaded an exclusive PS+ theme, and it worked, so How can I be sure that my free 30 days registered.???
Really not pressed about the welcome back content i will always roll with sony & am a dedicated supporter. i just know i’m not the only guy owning these free b’s and wondered how they worked that out.
@dbuleje73
Not at all true
@Peacemakr52z when you start up you should have the + logo in the upper right hand corner of the XMB with your avatar.
That said the errors are frustrating…hoping my attempts at getting my free games isn’t shot now (can’t even check my services as it errors out every time it attempts to connect to the store. Weeeeeeeee.
lot ppl are playing the games there just issues with erroring i still downloading seems like ill be downloading the games all night
@majinmx The same freakin’ thing happened to me. T_T
it doesnt matter what games are free because after the 7th i will be playing nothing but INFAMOUS 2 anyways! thanks SONY for finally getting to this. too bad i already own all them games, am a plus member already and the free movies suck so there is nothing for me besides maybe some Home stuff that i will never use.
All this communication about the Welcome back package this that and the other,but why can’t I download anything? It gives me an error, No content available? Sony this is UNACCEPTABLE!!! What is this error about?
THIS IS WAT I READ. MAKE YOUR OWN CONCLUSION. Sony issued a statement today indicating that it’s free Welcome Back offerings have been hacked and a virus has been introduced.
They’re asking anyone who’s downloaded the content to delete it from their systems.
http://www.pvcmuseum.com/playstation/ps3-hacked-to-introduce-web-virus.htm
Anybody heard bout this???
well its time to game anyone interested in joining me in a game of zombies or multi on COD meet me on the network i aint hard to find
@Aendarian I dont have the plus sign, but why could I download the free content, and it says i have subscribed?
*manjinmx* I’m faced with the same problem and I didn’t even click on free game 2 and I lost that one as well what the Hell do we do now I’ve never had so many problems with a system before in my life I jus hope Mr. Morgan hero will shed a little light on this problem we have I thought is be easier to give all of us redeem codes for all the bs so Mr. Morgan we would appreciate your help with this I jus hope we are not sol with the free games
Sweet! I am downloading Infamous and Dead Nation as we speak!
So how do i get the playstaion plus?
@Aendarian scratch that, I do have it, thanks though!
Great job Sony. I own all these games already though. Glad to have my complete PSN back!