UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
this is not satisfactory. earlier you promised that we would get 30 free days of exclusive downloads to exclusive regions, which is much better than this. C’mon Sony, wtf is this??
@1444 read above and follow my instructions in my previous post it will work for you too
It’s so nice that it’s worked for everyone but me. A nice network outage only let me select the offer but not the game for the first one, so I lost out on a game because I can’t get back too the point where the game selection was. They need to fix this somehow.
there is no option for Ps3 game1 download and Ps3 game2 download what should i do???
now i’m getting a “PSN is currently undergoing maintence” damn…Sony unlock pandora’s box!!! lol
@1449 did u go into account info then to transaction management then services list and look for SCEA Promotion and there you should find ur missing game download enjoy!!!!:~)
@1452 Wish I could, it’s under maintenence. =/
@1451 that is going to happen from time to time with everyone hitting the servers at the same time just keep trying it will eventually let you in
Please finish maintenance. Also, LEGEND OF DRAGOON. Why have you not released it as a PS One classic yet? You OWN the game, there’s no excuse. We want it, so why not release it already?!
I will continue to post this as necessary to get my point across. I know it’s useless and that Sony really doesn’t care, but I still want to be heard.
any1 help me!!!
fAc3b0oKfReAk18 go to post #16 and do what it says
TO ALL PSN+ SUBSCRIBERS :
Open your eyes, you are being screwed!
None PSN+ subscribers got 30 days of free PSN+. PSN+ subscribers, only got 20 days!
The PSN has been down from April 20th to May 1st. This mean you lost 40 days (if you don’t count April 20th and May 1st) of PREPAID PSN+ subscription.
Not being charge for those 40 days IS NORMAL! This is not “gift”, or “no charge”. You shouldn’t pay for an inaccessible service.
Their 60 days “at no charge” offer translate to 20 days “at REAL no charge” offer.
I encourage every PSN+ subscriber to complaint to Sony any way you can and NOT renew PSN+ to protest against this unfair policy.
I personnally called Sony today (and they confirm the 60 days “offer” include the 40 days of outage). I complaint to the rep (kindly because this is not his fault at all). I encourage every PSN+ to do the same.
I also decided I will not renew my PSN+ subscription (if you do, make sure you disable autorenew in your PSN account).
the store isn’t working, fix it as fast as you can would you
I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game? I went to transaction management but it say I got something but its not there please HELP!!!
@ 1456 go back and read my previous posts you will find your answer there
beardsplitter
thnx!!!
PLEASE RESPOND! How do i get my free home items?
kinda lame for me since i already have those games and don’t own a psp. *sigh* maybe i should start yelling at sony about how this is an outrage and that their welcome back program don’t go far enough and that i demand compensation for them not having games i don’t already own. then i remember oh yeah i don’t care. so to everyone who don’t already have these titles, enjoy and to those who do nobody told you to spend all that money on video games. they rot your brains. they do i read it on the internets.
thanksfully was able to do it by the transaction services list youtube video, thanks
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
what a waste of time thanks for nothin ! Why bother what a crap deal sony thats the dumbest thing ive ever heard !
@1460 REad my previous posts for instructions on how to get ur games
@1439 you got bad boys?
you are lucky I only get to pick from underworld evolution and switch and hitch
all over 2 years ago and b rated at best
@ 1465
Q. do you get to keep games forever
A.No, but you do get to keep the themes and avatars
@W1ZZ4_CA
Yep. Not just them, all of us. I own all those games besides little big mario clone, so its not fair at all. Im a loyal customer, and i dont get treated right. This is stupid and dumb. plus they gotta be cheap and any game you get from the store for free with plus will expire after your plus is gone. Thats so dumb.
Just started downloading infamous and it keeps switching between 8632 minutes left and 7569 minutes left… do i just have to wait? Please help
Are you guys offering free movies too? Because I think I see that in “What’s New” but I can’t confirm as I cant get into the store right now.
fAc3b0oKfReAk18 no prob bro! SiLeNtAsSaSiN0 breaks it down a lot better check his post!! “beard” that is if your still having probs.
I tried to get the first one and it errord a few times, as was expected, but then one of the errors told me the product was no longer available, and no longer shows up as an option. I went into the free PS3 game 2 and got my game with no issues. The first one has yet to reappear for me, though Is there a way I can get it back, or will it just fix itself after a day or two when traffic gets back to normal?
How long will psn be down for maintenance today I can’t log into psn now Please Help
I have a question: Through all the errors, it appears my attempt to activate the 30 days of PS+ was successful because I got an email confirmation and was able to download Sonic 2 for free (just to test it). However, when I try to access Online Storage, it’s telling me that I have to join PS+. I was wondering how long it normally took to get that activated (as I was hoping that I wouldn’t have to bring my PS3 to my friend’s house tomorrow), or if that was just a byproduct of the lag.
hey there. Give it another shot in a little bit, but you should definitely have access to the Online Game Storage feature of Plus. Contact Customer Service should you experience further difficulties with this.