UPDATE: Due to high traffic on PlayStation Store, you may encounter error messages or issues. We advise you to check back a little later and try again.
Note: In order to download two games at no cost, you must redeem them from the “Welcome Back” category. The individual titles are still available for purchase outside of the “Welcome Back Program”
If at any point you can’t find the ‘Welcome Back Free Game 1 or 2’ products, the list of available titles or a game you’ve selected, go to your XMB>PlayStation Network>Account Management>Transaction Management>Services List>SCEA Promotions to complete the process.
We’re so excited to welcome you back to PlayStation Network. With the PlayStation Store back online, we’ve been getting all caught up this week, having launched an abundance of amazing content for download on PlayStation 3 and PlayStation Portable devices across games, movies, themes and DLC. Today, we’re excited to launch the Welcome Back program to thank you for your loyalty, and below, we’ve got what you need in order to get access to the included content. So, here’s a list of questions about the program. If you don’t see your question below, mention it in the comments and we’ll do our best to provide an answer. Thanks again for your patience and understanding as we restored the PlayStation Network and Qriocity services – your support has meant a lot to us and is greatly appreciated.
Q: What’s in the Welcome Back Program?
A: To start, all PSN members who had signed up before the outage (April 20, 2011) will be able to select two games for the PS3 system and two games for the PSP system.
For PS3 owners, go to the ‘Welcome Back’ section in the PlayStation Store, and select 2 titles from the following list:
- Dead Nation
- inFAMOUS
- LittleBigPlanet
- Super Stardust HD
- Wipeout HD + Fury
For PSP owners, go to the ‘Welcome Back’ section of PlayStation Store on your PSP system and select 2 titles from the following list:
- LittleBigPlanet (PSP)
- ModNation Racers
- Pursuit Force
- Killzone Liberation
Select your first game from “Game 1”, then return to the Welcome Back page and go to “Game 2” to select your second game out of the remaining choices available. This goes for both PS3 and PSP.
In addition, we’re giving access to our premium subscription service, PlayStation Plus, which includes games, huge discounts, exciting exclusives and added features like online storage and automatic downloads, to all PSN members for 30 days at no charge, requiring no long term commitment. As with the games above, go to the PlayStation Store and under the ‘Welcome Back’ section, select ‘PlayStation Plus: 30 Days Free’, and you’ll be given access to all of the benefits of PlayStation Plus. Note that this will not auto-renew and simply expires 30 days after activation.
Current Plus subscribers receive an extra 60 days added to their existing subscription at no charge. For current Plus subscribers, no action is needed as the 60 days are automatically added to your subscription.
PlayStation Network users will also get 100 virtual items in PlayStation Home as a show of appreciation for your patience while Home was inaccessible. Additional content is coming soon, including the next addition to the Home Mansion personal space, and Ooblag’s Alien Casino, an exclusive game.
A selection of “On Us” movie rentals are currently available to PlayStation Network customers this weekend only, where Video Service is available.
Finally, current Music Unlimited Premium subscription members will receive an additional 30 days of premium subscription plus days lost due to the outage.
Q: When will I have access to the Welcome Back Program?
A: The content offered as part of the Welcome Back Program is available for download today and will be available through July 3.
Q: I have both PS3 and PSP. Does this mean I will get 4 games all together?
A: Yes, as long as you were a PSN member before April 20, 2011, you’ll be able to receive up to 4 games based on the titles listed above; 2 on each platform.
Q: Are there any limitations to the PS3 and PSP games we are receiving as part of the Welcome Back Program?
A: These games are yours to keep.
Q: How long do I have to get into the PlayStation Store and receive my content for Welcome Back?
A: Access to the Welcome Back content will be expiring on July 3. Once this date has passed, the Welcome Back section in the PlayStation Store will be removed.
Q: When does the 30 days of my PlayStation Plus access expire?
A: Your PlayStation Plus 30-day access will expire 30 days from the date you activated it in PlayStation Store.
Q: When will (insert game here) be published?
A: Look forward to posts over the coming days that will show what content will be available at that point, or coming soon. We’re planning frequent store publishes offering lots of new content for everyone to enjoy.
Q: I’m getting 30 days of access to PlayStation Plus; can you refresh my memory on what I get with this service?
A: From the time you activate your 30 days of PlayStation Plus, you’ll be able to download games and game related content, purchase select store items at a discount, and have access to the exclusive features of Plus. You’ll also be able to get early access to any Plus exclusive Demos and priority Beta invitations that might be scheduled during your 30 days.
Q: Do I get to keep the games in PlayStation Plus forever?
A: Content that is free in PlayStation Plus will not be available after your PlayStation Plus time has expired. However, if you decide to join PlayStation Plus, you’ll have access to all of the content you downloaded during your 30 day access for as long as you are a subscriber.
Q: Do I get to keep any games or content I purchased with the PlayStation Plus discount?
A: Yes. Any content you purchase at a discount is yours to keep, regardless of your subscription status.
Q: Aside from the games and discounts; does PlayStation Plus offer anything else?
A: Yes! PlayStation Plus includes the Online Storage for Game Saves feature, allowing you to backup treasured game saves or access them from another PS3 system as long as you are a subscriber. In addition, you get the Automatic Download feature, which automatically updates your 10 most recently played games while the system is in stand-by mode so you don’t have to wait for updates before playing your games.
Q: What content will be in PlayStation Plus when I activate my 30 days?
A: PlayStation Plus content and discounts are regularly updated throughout the month. For up-to-date information on content within PlayStation Plus, please visit the Plus homepage.
Q: Where can I find the Welcome Back content in Home?
A: The 100 virtual items can be found in the kiosk in Home’s Central Plaza along with two personal spaces – Dragon’s Lair and the Mansion Garage. A new game – Ooblag’s Alien Casino – will be released soon (June 2011). This game will be free-to-play. As an added bonus, players that access the Ooblag Alien Casino space will be rewarded an active item version of the Ooblag game that can be played in your personal space(s).
Q: How do I access the content in the Welcome Back Program?
A: Follow the steps below to access the content in the Welcome Back Program:
1. Log on to PlayStation®Store
2. Click on the “Welcome Back” tab in the upper left menu
3. Select “Welcome Back Free PS3™ Game 1”
4. Within the category, click on the “Welcome Back Free PS3™ Game 1” product and “Get Now”
5. Select your free PS3™ game*, and “Download”*
6. Repeat steps 3-5 with “Welcome Back Free PS3™ Game 2”
7. Go to the XMB™ to play your free games.
Q: I clicked on one of the Welcome Back Free PS3/PSP Game 1/2 selections, clicked “Get Now”, but no games showed up. Now that option is no longer selectable in the Store. Where is my game?
A: This is an issue we’re working on resolving, however for the time being, you can still get to that content by going to the XMB and under the PlayStation Network column, go to Account Management>Transaction Management>Services List>SCEA Promotion. You should be able to access the content in the option you selected here.
Q: Why am I getting errors saying I can’t access the Store?
A: Due to the surge of people going to the Store, you may experience some blocks in accessing certain areas of the store. Give it another try, or wait for a small period of time to avoid the rush.
Remember, if you didn’t see your question answered above, drop us a line below and we’ll do our best to answer it. Welcome Back!
i keep going to account management> transaction management>services list>SCEA promotions. But still when i try to click on it i still get error 80710D36
THERE STEAL MI GAMES AND DON´T LET MW DOWNLOAD
Also check the download list under Account Management
@subadictos….. man you are a knight in shining armor.. thanks….
People who get error codes or think they lost their free games check for it in account management> transaction management>services list>SCEA promotions. Dont worry you can still get your free stuff. : )
Alright, post 454 clread it up, you have to go to your account settings and find the SCEA Promo from there, if you messed up and its not in the store.
quit answering their ?’s … the answers are already here.
go into the regular game download section and get it from there it works.
@Kristi
Thank you for your response to Comment #16, it was a reduction in announce from the phone and email support…. 24-48 hour response period…. give me a break.
“Make sure to complete the download of each title all the way otherwise you’ll have to go into account management>transaction management>services list>SCEA Promotions to download the games.
Hope that helps.
– Kristi”
Damn errors….
announce = annoyance
I keep getting (An error has occurred (80710D36) whats wrong?
Um popfart yeah they do owe me something. I had a visa card I specifically used for purchasing things on my playstation. I am weird and anal like that. Around the time of the outage railroad tickets were purchased in Spain….I live in California. I had to cancel my card, deal with customer service etc etc… My time, my life was wasted. The only possible explanation for this was that my info was compromised via the psn….. so if they want me to continue to buy things from them in the future I would like to be compensated in a manner that pleases me. Now get off your sopabox your righteous ass and realize others were effected in ways that didn’t effect you. Call me greedy if you want it doesn’t change the fact that this whole outage and compromising of info was sony’s fault for faulty security measures –
welcome back pack my **** both my download never threw and i can download then now because of an error code welcome back my ***
way too generous but thank you sony. for this ill buy lbp2 and infamous 2. thanks
Tried to download my first PS3 game in the Welcome Back section of the program. After a slew of errors the Game Option Number 1 disappeared but Dead Nation (the game I tried to select) wasn’t downloading. PSN basically told me “You already got a game, select game number 2”. So … what do I do about this?
@558 it means you broke the system and we’re going to hunt you down with torches and pitchforks.
80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36 80710D36. Over and over and over. I want to believe in you Sony. I really do, but my patience is running out.
error code 80023103 when trying to download my games, and that other code that just means the store is overloaded…thx sony.
Yeah, if you get an error while trying to download, it says you already downloaded the game, but it dosent download!
oh and for those with an error after you select the games go into account management, then services, then select ps welcome back or something and download it from there. I had to do that. nothing to cry about i mean your gettign 4 free games. dont be a baby
Where In PS home do we find the 100 items?
Now when I click one of the two games to download it, I get an error message.
Sony just screwed ME OVER! every time I tried to get a new game i got error code 80023103 and then when I go back out the free games went away twice. Thanks for nothing Sony you guys can do nothing right.
I had to go back to the download list after finding the SCEA Promo and found the game that didnt download, and started downloading it. This things buggy as heck :\
y is it not working ?
Dang.. I tried getting PSN plus and it said error and disappeared..
Omg someone help i have tryed to download my game but the error came up and now the welcome back thing disapeared
#570 check for it in account management> transaction management>services list>SCEA promotions. Dont worry you can still get your free stuff. : )
you guys are great sony, thank you for the generosity. I apologize on behalf of all the greedy consumers who feel they “deserve” more. Thanks for all the hard work. keep it up! : P
i did all of the stuff it said and there are no games! i did go yo thre services list and hit SCEA Promotion but nothing happens! Please help!
Wow I would love to access these things but it keeps freezing and giving error messages. Cannot do anything at all. This sucks.
TO ALL THE WHINERS..ACCORDING TO THE TERMS OF SERVICE SONY DOESN’T OWE ANYBODY SQUAT..SO BE HAPPY!!!..As far as the errors it’s due to the mass amount of people accessing downloading so be patient…
what a rip-off sorry. but i tried to get a free game a error 80023123 i think pop up and now i cant download anything except playstation plus games =/ (europe)
And now it says I have no 2nd download, after hassling with barely managing to get the first one.
Thanks Sony I really wanted a Drake game in the package but this will do, thanks anyway. This is from a PS3 and XBOX 360 owner. Little biig planet looks like tele tubbies to me and stardust looks retro
Woot finally got my 2 games workin, here’s what i did. Went to and downloaded the free game 1 option, it fialed to download so the option disappeared. Then i went to account management, transaction managment and then services and then SCEA Promotion and free game 1 showed up there, so i downloaded it thru there and it took me to the list of games i can get. I tried to download dead nation, but it failed, but this time the red bag icon showed up so it acknoledged that i “bought” it so i just went to my download list and started downloading it. Same process for game 2
man they should have emailed everyone a redeem codes for this .i cant get my psn+
I did what you said…but it keeps saying “An error has ocurred” or “This content cannot be accessed on your account”…What do I do now then?
meow.
if you get an error screen just hit back a keep trying until it goes through
WHAT THE HELL!! I got an error code for both of the games I picked, so I restarted my console to try it again, and when I go back to Welcome Back, the two games are GONE!! Dose this mean I don’t get my two games now? :'(
@venomblade89…Thats what i did too..was pretty easy
its not working for me its giving me error (80710D36)
whats going on here is this a joke?. seriously i just tried to get free ps3 game 1 and free ps 3 game 2 both of them timed out and they are not avaible at all
My psn store is freaking out. I went into download the free game and select it, it wont let me, It sends me to the list and it wont let me download them it just gives me an error code. I go into the store again and I lose the free game. I am really getting mad sony.
Go figure, just as with the “free games” we have a very limited selection to choose from…
By the way even if you go into account management, I get error codes 80023157, It’s just not letting me in and even into the store now. Sony can’t do nothing right.
In general, a “customer appreciation” promotion should not make your customers mad at you. Pretty simple.
yay