Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:
Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.Q: Is anything special planned for the SOCOM 4 multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM 4 who have patiently waited to play online.Q: What about the Call of Duty: Black Ops Double XP weekend that was missed while PSN was down?
A: We have been in discussions with our friends at Treyarch, and they have ensured that all Call of Duty: Black Ops fans will get an extra Double XP event as soon as PSN comes back online. We don’t have details on timing just yet, but look forward to an announcement as soon as we have news.Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. We’ll be once again talking games every day leading up to E3, which is just a few short weeks away.
If you’ve got a PSN-related question that remains to be answered, please ask below, and we’ll do our best to answer.
You know, in retrospect, this outage has caused me to pass on purchasing Socom 4, Motorstorm:Apacalypse, Portal 2 and Mortal Kombat. I know I could still purchase and enjoy all four games but I’m over it.
I don’t want some [DELETED] games. I WANT CROSS GAME CHAT. thats why people pix XBLA because the onlines better. Just saying. Pick up the online sony.
@ Jeff do you know what We get for free downloads like Escalation ?? Or how do we choose or does Sony pick ’em?
oh i’m posting to fast now sony? sorry just now started to post since the outage!!!! oh oh my bad! thanks for welcoming me back!
GREAT JOB SONY ill always stick by you
IM so glad its back up
When will we see new things at Home?
I wish the wwe or tna wrestling would come to PShome.
Will us new customers who have been waiting to even create an account be allowed to benefit from the welcome back program?
when wiil escalation map pack come out for ps3?looking forward 2 it
Damn its good to be back thanks on the update Jeff i can see this blog going back to normal in no time.
great job sony. fifa 11 is the best
when will playstation store be restored?
If you have multiple accounts on the same system can each account download games or only 2 per system?
Oh yeah it would be good to see old skool classic’s on playstation plus like Mortal Kombat Anthologies and Mortal Kombat Trilogy what do you think Jeff ?
can we please at least get a target date that you would like to have the PSN Store back online (of course we know a.s.a.p) but what kind of target date do you have in mind.
Doesn’t have to be exact. (ex: This week, this weekend, next week, next year, never, etc…)
heyy i radomly put my psn email adress someone eles and it has been reset but i cant go and reset it succesfully because the email isnt mine i need help assappp thts my best account!!
thx for ur coop
jeff we all have been asking questions and u been answering i am thankfull for that but were do we go to get free music and when will the store be back u i appriciate you guys doing everything possible to get it all back togethere but any specific date when the store will be back and i heard you guys are going to make us pay for psn is that true
THANK YOU SONY WORKERS WE ALL APPRECIATE YOUR HARD WORK!!!!! and thank you for all the updates. we your true members will allways stay with you and watch your back!!!! I do not feel bad for the idiots that went to XBL because they couldnt go three-four weeks without online. thank you again for your hard work sony lets give them a big round of a plause everyone! they diserve it after theyre countless houres trying to get online back on!!! and thanks again
It says that access to services such as Hulu Plus and VUDU are available but I assume that’s for people who already had those services downloaded to their PS3 prior to the outage?
and well i just made this account to post stuff and I was wondering how long will it take to get an email for my other account because I want to play online with my real account.
When is playstation store going to work ?
Today I realized my credit card was used because of the hacking. It was used in coral gables in a travel agency for a sum of 269$ and 10$
“365
+ Kavewoman48 on May 16th, 2011 at 10:37 am said:
I received the email and link but when I enter the numbers and letters I end up getting this message “There is a problem resetting your password. Please click the link again or copy and paste the link into an Internet browser.” I copy paste the link again and I’ve gotten the same message 20 times.”
STILL WAITING SONY!
AGAIN SONY STILL STILL WAITING
good work sony…..theres only one problem the internet is slow and with connection interuptions.
itleast you guys got your emails… ive been waiting for almost 48 hrs and still havnt received anything! Im still waiting on my email to reset my password!
@GoAwayHackers69
It took over 36 hours to receive the email with a defunk link. Let’s hope when you get your email you don’t have any problems with the link and code box.
Thank u so much for the update nd for the welcome back i just waiting for that yeah
DID U GUYS GET THE PEOPLE RESPONSIBLE FOR THE INTRUSION?
so does anyone knows when the playstation store will be open back up? Cause I just got L.A, Noire and want to use the codes I got with it before I beat it.
People give up sony isn’t going to answer any more. I guess a 1000 good responses made them forget about the million bad ones.
I heard that we are getting 30 free days of ps+ or 60 days for current subscribers. I was a ps+ member but my subscription expired during the maintainence. If the free days are true please reply. And if so where would I fit in?
@Kavewoman48:
Yeah i hope all goes smooth when I get my email to reset my password. Il probably freak out if I run into another prob!! lol..
@ admiral2150 YOU ARE A COMPLETE PENDEJO MAMAO’ YOU DONT HAVE TO ISULT ANYONE CATO DE CABRON!
WERE I LIVE PEOPLE WAS TRADEIN IN THEIR PS3 EVERYDAY FOR SMASHBOXES THAT SHOWS THAT THEY ARE NOT REAL SONY FAN NOR PLAYER AN US REAL SONY FANS STAYED REAL AN FOUGHT IT OUT THANKS SONY FOR YALL HARD WORK TO GET US BACK ONLINE AN KEEPIN UP POST ON EVERY STEP IS ALL WE WAS ASKING FOR AN WANTED
There are no words to describe playing once again on line.
“Gameaholics” I salute you!
Thanks Sony.
@GoAwayHackers69
The only good thing if you do happen to have trouble and freak you won’t be alone. Out of 77 million account holders you know someone is experiencing the same trouble as we are.
hurry up playstation store first i buy a defaulted ps3 wait a month to get it back then the network was down another 3 wks now i cant redem my codes to play wtf im ready to go to xbox
Do you have any idea of when the PlayStation Store will be back? I bought a $20 card the first day PSN went down and I still haven’t even been able to use it! Please reply if there is a set date for it to come back online.
CROSS GAME CHAT FTW!!! Please!!
@Kavewoman48:
haha… this is true. Im just pumped up for black ops.. Im ready top play dangit..
always during my first game played on Black OPS i get an error message saying that my account is logged on in another location but lets me get right back on after i exit the error message whats up with that?
so sony i being loyal all the way since psx but now i kind of mad the appreciate game list i own them all so how you will make my appreciation game.
will i be punish for being loyal and did buy so many game?
if there is no other game or alternative that mean you punish loyal user who purchase alot of game people like me
so anyone know how to get something from sony out of they appreciation list that i own
i am sad now!!!
I got smackdown Vs raw 2011 and I been trying to used my WWE shop but it wont let me used it cause of the Network Stuff. When will the WWE SVR2011 be up and running for the NETWork part?
i used a fake email on my other account,can you please help me log in back in it,restore it or some thing please,and by the way when do we get black ops double xp and will we get new map packs for free? please help me sign in on my other account,thank you if you do
@GoAwayHackers69
I hear you there. Zipper completely screwed up the camera angle and follow thru on Socom. Middle of a gun fight you never know where the camera will shoot off to, it’s ridiculous and I hope they patch that right up. I’m back to COD until they patch it, I can’t handle the camera flying off whenever or where ever it wants. LOL
1st of all i wana say that it feals really good being able to finally post a comment..2nd i mustv read about 90% of all the comments since the outage..I gotta say that im proud to be a sony fan even tho they cant deny they muffed up..3rd , PSN IS ALIVE AGAIN YAL!!!! woot wooot!!!4th,if any of my boyz is reading this this then i wana say (WATTUP MAMAO!)
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to all the people involved in gettin PSN back up, Kudos to you all. Thank you for makin sure the Network is safe once. Jeff, great to see u back and keepin us informed as best as u can! Big Ups!
did i mention the server blows
Requested for my email at 3pm Sunday afternoon. It is now 1 45 am Tuesday morning. As sony told me, I waited 24 hours, but now Im totally out of patience. It’s splendid that psn is back up, but I can’t play. It’s also frustrating knowing millions of others got their email within minutes. WHY ME SONY WHY?