Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online. Of course, that’s only part of the Network’s offerings – and you’ve got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:
Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, “Friends” category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.Q: I’m having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you’ve gone through the process and are waiting for an email from us, please note that the very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us. Please be patient as the systems work through the backlog.Q: The PlayStation Store hasn’t updated since April 19th. When can I download digital games that were planned to be released since then?
A: To date, three Tuesday publishes were missed, which included items like Under Siege and the MotorStorm Apocalypse demo. Rest assured that you won’t miss any of this great content. To catch up on the large amount of material, we’ll be publishing to the PlayStation Store multiple times per week once commerce functionality is restored. We will update the PlayStation.Blog with information on timing of the Store restoration, as well as the full list of new content as each publish occurs.Q: How will PlayStation Plus members be affected by the PSN downtime? A number of games/items were slated to go live or come down on April 26th.
A: We will be picking back up with the PlayStation Plus content calendar where we left off to ensure that you won’t miss out on anything.Q: Sucker Punch has indicated that they will extend the inFAMOUS 2 beta. Any details?
A: Sucker Punch is evaluating extending the inFAMOUS 2 beta, as well as expanding its scope. Stay tuned for more details here in the coming days.Q: Is anything special planned for the SOCOM 4 multiplayer community?
A: Zipper will announce details on activities to re-engage fans of SOCOM 4 who have patiently waited to play online.Q: What about the Call of Duty: Black Ops Double XP weekend that was missed while PSN was down?
A: We have been in discussions with our friends at Treyarch, and they have ensured that all Call of Duty: Black Ops fans will get an extra Double XP event as soon as PSN comes back online. We don’t have details on timing just yet, but look forward to an announcement as soon as we have news.Q: How can I redeem the Welcome Back offer that was mentioned by Kazuo Hirai? What’s in it?
A: Hang tight – we’ll be announcing all the details soon.Q: How can I sign up for the Debix AllClear ID Plus protection announced last week?
A: More details are coming soon.Q: When will the PlayStation.Blog start talking about games again?
A: Tomorrow! Thank you for bearing with us as our role changed over the past few weeks. We’ll be once again talking games every day leading up to E3, which is just a few short weeks away.
If you’ve got a PSN-related question that remains to be answered, please ask below, and we’ll do our best to answer.
THANK YOU! THANK YOU! THANK YOU! I needed to know this info
@968 I’ve been able to read all of them without getting tired. Why can’t they?
My thumbs hurt from trying to catch up on some online gaming! Great to be back!… well somewhat
Good job Sony I hope I will get my 30 days free PS Plus
Thanks for bringin the PSN back before May 31. Now bring the Playstation Store so we can download demos and more! Good luck with the restoration of all services.
PLEASE HELP ME!!! I finally got the password reset email, after 30 hours of waiting, and it says the request has timed out?!?!?!? Can I just call to reset pass?
Oh yeah. The PSN restoration stuff has been posted here on the blog has been the only thing published for so long, I forgot there were game updates on here…
I just can’t wait for the 500 station cash we were promised
I bought a psn card, and still not used when the playstation store again it will work?
Any chance this will reset the 5 PS3 with your name count? Alot of us have gone through 3 or more PS3s and are on our last usable name cause the PS3s fried before we could deactivate them. It would be great if they were all wiped except the one we “re-signed in with”.
Thanks for any response.
I have a question: How come is some countries, the PlayStation Store is up, and some its not? Cause I checked the EU blog, and they said that they already started the Welcome Back program
Thanks Sony for bringing back PSN! Also I’m glad that the inFamous 2 Beta is going to be extended.
will yall relese ledend of dragoon for download
thanks sony for being awesome, i was losing fate on you!!!
When is playstation store on basically?
i like eggs
Hi everyone!
I bought the game Motorstorm Apocalypse and started playing during the absence of PSN and when service was restored, the game does not appear in my profile! Does anyone know anything about this?
@985, I’m guessing pretty soon, I checked the EU blog, and apparently the store is already up for EU.
I call cant get thru it tells me to come here, to get my QUESTIONS answered yet there are no answers here either.
Im just getting more pissed off. Ive changed all my info and yet still dont feel safe.
One of my emails associated with this debauchery, has been showing all day that im signed in from a different device. That same account has been sending emails to my contact list. I didnt send them.
I want to know what my compensation is, how do I get this identity protection??? What happened to the money I had in my wallet??? What the hell is this SPRING-PC: SPRING:??? Why is it saying my system isnt registered?? Is that because of the bvlackout?? Do i need to re register??? How do I do that???
Can I make all my info fake, and still be recognized as the owner????
last question made me lol
thank you to all of you at sony for bringing this network back up. yes i was one that was mad it was and still is down for so long but i would rather wait instead of it back up then it gets hacked again. my real question is………..when will the store be back up? atleast a date that says this is the latest. thank you
Hey #977 they same thing is happning to me…sux too bcz apparently everyone else is out enjoying the playstation network..and we are not…must be nice everyone else! :/
For those of you that are clamoring over cross game chat and/or the ability to change your PSN name, I cn honestly sy that it’s not worth it (I’m a multi-console owner, BTW). I regularly see people on my XBL friends list change their names on a regular basis & it can be confusing trying to keep track of who’s who w/ name changes. As with XGC, frankly, it’s a novelty @ best. I haven’t used it personally in ages & most of my XBL friends rarely use it either. Frankly, as nearly as I can tell, the only reason ppl are asking for these things is because they know XBL has them whereas PSN doesn’t & they simply want what they don’t have, regardless of their inherant value, etc.Trust me – you’re better off w/o these 2 things.
I was wondering if you have redeem code that need to be put in to play a game online how can i do that & the store is not up or you need to redeem the code this month or it expires & this is the only time you can do that also is the ps store going to be up before e3
OMFG IM SOOOO HAPPY I LOVE YOU SONY♥
Ey, finally I played online yesterday and it was fun, but I noticed something: The option on the main menu of the PS3 where you can see the ID of the players you have played with recently online, appears always empty to me…
Anyone with the same issue? O.o
I picked the absolute WORST time to replace my old PS3 with a new Slim. My old one started showing signs of dieing right when this started and now I’m just waiting for the store to come back up so I can access my downloads list and transfer all my DLC to my new system. This is unbelievably frustrating, so I’m glad we’re at least kept up-toi-date.
Would it be possible to allow users to access their download list without fully bringing the store back up? Most of the games I owned for the PS3 were download-only. (Not to mention I can’t use most of my LBP2 content because I owned just about everything in the store…)
I think sony have done amazingly well to bring the full playstation network back online in 25 days thank u sony! :)
tea
hi
yay im 1000
@ # 977 I DIDNT WAIT I CHANGED MY INFO FROM THE SITE, as soon as I realized it was back up.
I still cant play online.
so when is the store going to be up?
i see some people have the mk1 costumes on mortal kombat and you need the store to get them.
so does this mean that they hacked their game save or the ps3 they are using is modded?
i have the question of year? when we gonna play valkyrie profile 3 on ps3??????????????/ haahhahahahahhaha xd thanks sony for update and for give us a great servise,
@968 you mean even though they clearly stated at the end of this blog :
“If you’ve got a PSN-related question that remains to be answered, please ask below, and we’ll do our best to answer.”
I think they’re to busy reading all the praise to get to the people that are still having log in problems or waiting around for an email with a link that does not allow you to sign in even after you’ve correctly typed in the letters and numbers.
837
+ Kavewoman48 on May 16th, 2011 at 12:51 pm said:
“365
+ Kavewoman48 on May 16th, 2011 at 10:37 am said:
I received the email and link but when I enter the numbers and letters I end up getting this message “There is a problem resetting your password. Please click the link again or copy and paste the link into an Internet browser.” I copy paste the link again and I’ve gotten the same message 20 times.”
STILL WAITING SONY!
AGAIN SONY STILL STILL WAITING
how long will it be to claim the welcomeback gift?
will the playstation plus 30 days start immediately or will i have some time to activate it?
YAY!!!!!!!
this morning aroud 6:00 my acount got hacked and said that someone was under my account and took me straight out of block ops zombies on five fix this please and get the store back online good work getting online play back on
@SONY…please dont ever ever let patrick write the updates..JEFF U ROCK
Im just so happy I get to play black ops again
Yeah nice job sony! Jeff, is sony so good friends with treyarch you can requesta double XP weekend? Do it more often! haha.
When will the PlayStation Store actually be back up and running?
PLEASE UPDATE STORE TONIGHT I CANT WAIT TO DOWNLOAD SOMETHING COOL
Does the United States get entirely different games as part of the Welcome back program as the UK or are they both the same games for the UK and United States Playstation store?
Yeahhhhhhhh! It feels so good to have a voice online again.
Don’t know about all of you, but I’m hammering away at Mortal Kombat.. Anyone game?? Send a request..
Jeff, coodo’s to you and Sony for bringing the best on.line gaming experience back!! Hopefully, you guys will catch those responsable for the outrage and have them pay accordingly.. For starters, I think once caught, they should front the money for that 1 million dollar insurance package you guys had to buy because of this.. And compensate Sony for lost time, money, wages, retail loss, and etc…
I was wondering if there is any possible way you can increase the allowed number of friends for PSN? It would greatly help considering the fact that there is 75+ million users and only 100 allowed friends. If not, then bad luck for me, but thanks for all you guys have done to get PS back up and running!
If I have my PSN account on multiple playstations. In order to play my account on these PS3s all I have to do is sign-in with my new password and thats it….. right???
# 1002..I changed it as soon as it came up in the playstation..they after hearing everyone else’s success stories..I hit the button to change it via Email..then after not getting the Email for more then 24 hours…I created a new account..after that didnt work..I got the Email..I did the steps of the email and was able to change it..but still I have not logged in..I have wired the PS3 as well as a wireless connection..I cant call them because they are experiencing a heavy call volume of people trying to figure out when the dang store is going to be up..Come on yall..we have people who still cant even get online and we are worried about the stupid store right now..you should just be happy you can even get in!
Well, I’m waiting for just a Patapon 3 since april.
But I know that Playstation is working hard.